SUMMARY

• Curently working as an Scrum Master working in American Express thru Confidential in Banking Software Implementation. Currently managing a team of 10 members from E2E perspective and working on Loan repayment System of American Express Banking Application Platform. (an end to end evolving Credit card financial payment system .
• Responsible for overseeing all task activities assigned to the Scrum team are performed in a timely manner with minimal technical debt, while maintaining the highest quality of performance.
• Assess the Scrum Maturity of the teams, and coach them to higher levels of maturity at a pace that is sustainable and comfortable for the team and organization.
• Remove impediments by finding the right personnel to assist with or remove the issues at hand.
• Create a problem - solving oriented environment where issues can be raised without fear of blame, retribution, or being judged, with an emphasis on problem solving.
• Facilitate getting the work done without coercion, assigning, or dictating the work.
• Facilitate discussion, decision making, and conflict resolution.
• Manage project scope and project schedule while focusing on regular and timely delivery of value;
• Assist with internal and external communication, improve transparency, and radiate information.
• Support and educate the Product Owner, especially in respect to refining and managing the product backlog.’
• Enable the scrum teams to own and uphold the Definition of Done.
• Good Experience in Agile SAFE

TECHNICAL SKILLS

• Have worked in multiple geographies with multiple customers (small and big) with a good understanding of cultural differences.
• Excellent verbal and written communication skills.
• Proven ability to handle senior management, clients and stakeholders at offshore and onshore locations.
• Target and cost driven; always emphasize the long term goals putting the customer perspective as top priority.
• TEMPEffective and efficient problem solving ability - solution oriented.
• Very good team player, motivator and leader.
• Possess extreme flexibility at work; adaptive to all situations; professional in approach.
• Respect for and adherence to established policies, practices and ethics.
• ETL techniques, DWH concept.
• Insurance Claims Analytics
• Banking Fraud Analytics (Banking)
• Predictive Analysis
• R Statistical Software
• Machine Learning
• Hadoop and Map Reduce
• C,C++, XML, Data Structure
• Java (Initial Level)
• Cobol, SQL, DB2, PIG, HIVE, SQOOP

PROFESSIONAL EXPERIENCE

Confidential

SCRUM Master

Responsibilities:

• Facilitating the Scrum Ceremonies - Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective.
• Using the Principles of SAFE Agile in this project .
• Responsible responsible for running the daily standup meeting, ensure team members have stories assigned, ensure story status is properly updated,ensure stories are elaborated
• Identify and remove impediments for the Scrum teams directly or via escalation
• Lead a Scrum team to perform planning, development and testing on a large software development, implementation and integration project.
• Work with Technology and Product Leadership on release planning.
• Interface with product owners on an active basis to manage product backlog and sprint activitie.
• Support Product Owners in managing customer expectations for project deliverables and managing stakeholder communications.
• Prepare and distribute progress reports; manage risks and issues; correct deviations from plans
• Ensure all scrum activities are tracked and kept up-to-date and reported on a daily basis.
• Having experience managing software development projects, preferable managing or performing software development projects using an Agile Scrum approach.
• Participate in PI planning, inspect & adapt, and reinforce importance of clear content from Product Marketing & architects
• Support and assist PMO in reinforcing principles, opportunity to run workshop (or assist) when need arises.
• Work with a distributed team of high caliber edge software developers and systems team engineers.
• Brought a sense of belongingness and accountability in the team which was missing before.
• Improved customer confidence on the delivery capabilities from offshore leading to improved work pipeline.
• Activities in business development - showcasing AMEX features to prospective customers.
• Managed the expectations of multiple stakeholders, from the customers to the resources, without impacting delivery schedules.
• Without meeting the customers in person, was able to create stable and trusted relationships.
• Managed efficient coordination with a team spread across multiple locations .
• Established quality documentation and created organization assets which would become valuable historical data.

Confidential

Responsibilities:

• Core Business Analyst and coordinator and also involved in Project Management activities to some extent .
• Requirement Gathering and Business Analysis
• Scheduling calls with all the stakeholders in collecting and finalizing the requirements based on the business need.
• Mapping business requirements and translating these requirements into functional specifications and detailed test plans.
• Recognizing business implications of data and writing use cases.
• Understanding the client’s requirements, discussing the same with the technical team, and providing viable solutions as per the client’s needs.
• Study the AS IS Process
• Identify Pain Points
• Suggest TO-BE Solution
• Provide clarifications for functional queries
• Involved in co-coordinating with Development and testing team.
• Providing technical and functional support to team members.
• Managing any issues related to work and escalation if required
• Resolving any conflict in the team.
• Providing training and guidance to new team member about the process and the project.