SUMMARY

• Formally trained in both Business and Technology. An excellent combination for a Business Analyst and Solutions Architect who can interface with Business Stakeholders, Software Architects Developers and Testers.
• Highly accomplished Technical Project Manager with a verifiable track record of managing complex IT Projects.
• Practiced in clarifying business requirements, performing gap analysis between goals and existing procedures and systems, and designing process and system improvements to increase productivity and reduce costs.
• Experience writing technical specifications
• Used UML diagrams to document and analyze system integration effort
• Strong interpersonal skills, highly adept to facilitating discussions and negotiations with stakeholders.
• Able to work on multiple projects, document and analyze complex business processes.
• Wrote Use Cases and Test Cases, User Stories, Features and Technical Specs.
• Traced and managed Business Rules, Issues Lists, budget, resource allocation and schedules.

TECHNICAL SKILLS

• JIRA
• Rally / CA Agile
• Version One
• SQL (Oracle
• MS SQL Server
• MySQL)
• Agile
• User Stories
• Scrum
• Use Cases
• UML
• RUP
• Java
• PHP
• PERL
• Rational Tools
• MS Project
• Visio
• MS Office 365
• SharePoint
• Unix
• Linux
• AIX

PROFESSIONAL EXPERIENCE

Solutions Architect / Sr. Business Data Analyst

Confidential

Responsibilities:

• Project scope included analysis and design of several enhancements to current Student Insurance applications.
• Worked with various teams, including on - shore staff
• Facilitated stand-up meetings and coordinated daily calls with developers and QA/testers.
• Created new documentation and updated Functional Specs, UML Diagrams
• Worked closely with Business and Operations staff on new requirements for Student Insurance projects, including Eligibility Management and Enrollment Automation.
• Wrote requirements and functional specifications for Financial Crimes Reporting and Wealth Management.
• Analyzed requirements, designed and documented appropriate solutions for Enterprise Risk Management, Capital Markets Client Consolidation and Loan Renumbering project.
• Used SharePoint, SQL Server Management Studio, Report Builder, Confluence, ClearQuest, Jira, Version One among other tools.

Technical Business Analyst / Solutions Architect / Scrum Master

Confidential

Responsibilities:

• Worked with various teams, including Polaris, PHP Rally Integration and Rally Choice.
• Facilitated meetings and coordinated calls with business stakeholders and IT staff.
• Created new documentation and updated existing diagrams.
• Agile Scrum Master for eHub and Portals projects (A4me).
• Used SharePoint, Rally (CA Agile), among other tools.
• Held sessions with business owners, development team and testers.
• Worked on the user Interface and business logic
• Shopping cart integration

Technologies and Methodologies used: PHP, SQL, UML, Use Cases, RUP and Scrum; SOA and Web Svcs.

Business Analyst

Confidential

Responsibilities:

• Using UML, RUP and JAD methodologies, conducted use case and design sessions with several teams in many departments - including Provider Data Operations, Network Management, Incoming Service Center, Pre-adjudication, Claims Correction, Pre-paperless, Claims Processing, Post-adjudication, Corporate Finance, Treasury and Legal.
• Utilized Rational Rose and IBM’s RSA (Rational Software Architect) as well as ReqPro and ClearQuest.
• Analyzed entire (current) claims processing and wrote comprehensive impact analysis of proposed (future) system changes.
• Mentored BlueCross-BlueShield analysts in best practices of UML and RUP.
• Documented requirements for claims system replacement.
• Project scope included analysis and design of Commercial Payment Integrity System (Fraud Detection and Overpayment) for Ingenix (now Optum).
• Using UML, RUP and Scrum methodologies, conducted use case and design sessions with business and IT representatives to create and validate user stories.Revised existing documentation.
• Created new diagrams for the proposed expansion into new markets.
• Project scope included analysis and design of a mission-critical application to convert Confidential IDs (NPI) to BCBSM Legacy ID.
• Project Ford Owner Advantage Rewards.
• Business Case analysis and scope of Ford's Customer Loyalty Program.

Business Analyst

Confidential

Responsibilities:

• Project scope included analysis and design of a mission-critical application to convert Confidential.
• Represented BlueCross-BlueShield in technical analysis sessions held by NPI Solutions vendors.
• Project scope included analysis and design of Loss Prevention Software.
• Java Architect and Technical Team Lead.
• Utilized Use Cases, UML, RUP, and other OOA/OOD tools.
• Developed and implemented security policies and procedures for Internet, LAN and WAN usage for offices in Wisconsin, Minnesota, Florida and Ohio.
• Project scope: Microsoft Internet Security and Acceleration (ISA) Server.
• Internet Security and OO Consultant
• Technologies and methodologies: Active Directory, Firewall, Web proxy and Web cache.
• Analysis and configuration of ISA Web Filter, including standard and dynamic data encryption using symmetric, date-sensitive encryption algorithm.
• Project: CEL/HEAC Internet (Convertible Equity Line/Home Equity Access Card) and Inbound/Outbound Channels for Equity Direct.
• Technical Project Manager for Wells Fargo, Home Equity and Mortgage groups - multiple projects.
• Utilized Use Cases, UML, RUP, Rational’s Rose and Rational’s ReqPro tools.

Technical Team Lead

Confidential

Responsibilities:

• Project scope included analysis and design of URN Provider - Online Survey and Credentialing Processing System for Organ Transplant Providers.
• Instructed development team on OOA/OOD including UML, Java 2 and Internet technologies (infrastructure).
• Technologies and methodologies: Sybase and SQL Server, Java 2 and .NET, Method/1, UML, Rational Rose, Visual Age, eclipse, JBuilder. (Initial phase of project delivered using Java 2 framework. Looked into deploying phase 2 using .NET framework.)
• Project scope included analysis and design of AMPS - Applications Management and Processing System
• The AMPS scalable architecture will accommodate changes to the business and technological environments. AMPS centralized databases will provide a single source and view of applications processing data for all Federal Reserve Banks (FRB), the Board of Governors (BoG), and the Division of Consumer and Community Affairs (DCCA).
• Worked closely with a team of five developers, mentoring on best practices usage of UML
• Instructed team on various other OOA/OOD topics, especially Internet infrastructure and security.
• Design sessions covered Java Security, Application Server integration with existing infrastructure, integration with Source Control Management system, integration with Security/Policy server.
• Java best-practices sessions included proven methods to optimize performance and for conducting code reviews
• Sessions also included best practices usage of POC (Proof-of-Concept), UML and Java source code samples, thin-client architecture using the SilverStream forms framework, and several UML tools - including Rational Rose.

Technical Project Manager

Confidential

Responsibilities:

• Successfully completed the implementation of the Microsoft & Oracle Internet Infrastructure proposal for Assurant Miami by the original target date.
• The project introduced a broad range of new technologies to Fortis U.S., enabling Fortis’ businesses to widen their product range and giving them the ability to provide greater service.
• This project builds upon Fortis’ existing Internet infrastructure investment. The technologies it introduced extend the capabilities of the infrastructure and work in harmony with its previously existing components. It is a testament to the planning and foresight that went into creating the current Java-based infrastructure that it provides a solid and openly-architected environment into which new technologies can be integrated.
• Interviewed and contracted outside services to perform the following:
• Hardware configuration (Sun and Compaq servers)
• Software installation (Microsoft IIS and MTS)
• Software installation and configuration (Oracle iAS, Oracle Forms, Microsoft SNA/COM-TI)
• Coordinated installation and configuration of the following:
• Oracle 9i Internet Application Server (iAS) and Oracle Forms
• Oracle EJE (Enterprise Java Environment) / OSE (Oracle Servlet Environment)
• WebSphere Edge Server (loadbalancing software)
• Integration with Netegrity’s SiteMinder (policy server / Internet security) including single sign-on.
• Resolved issues related to anticipated hardware and software compatibility integration.
• Managed procurement costs for U.S. strategic projects - more than $2 million.
• Managed procurement costs for infrastructure project - more than $5 million.
• Managed a total of eighteen sub-teams. Monitored progress of more than 30 sub-projects and issues.
• Project scope included analysis, design, procurement and roll-out of the following:
• VPN (Virtual Private Network) and encryption.
• Firewall design, vendor selection, multiple DMZs.
• Authentication and authorization (security server, private and public key infrastructure, certificate authority / certificate management, secured sign-on, central directory, mid-tier to mainframe relationship)
• High-availability issues, including load balancing for Web servers and app servers, redundant firewalls, redundant central directory.
• Server software selection.
• Storage Area Network (SAN) solution.
• Infrastructure software proof of concept (HTML, Servlets, EJB, load balancers)
• Mainframe access (Neon Shadow Direct - ODBC; CICS trans via CICS Java Gateway)
• Mainframe Environment Design, including new LPAR for Midwest mainframes and new parallel sysplex.
• Intranet search engine
• Tools for site analysis and site usage monitoring
• Chargeback design (Web server, storage, application server, security system, networks)
• Migration of Web sites from Kansas City to Woodbury, Minn.
• Web content management system
• Intrusion Detection (IDS) Intrusion Prevention System (IPS)

Web Programmer

Confidential

Responsibilities:

• Developed and maintained a Java-based application - designed and implemented using distributed objects.
• Evaluated and played key role in developing the overall strategy for implementing a third-party report-generation tool.
• Designed and wrote Java applets, server-side Java classes and Java servlets.
• Installed and configured Java-enabled Web server. Wrote and modified CGI and shell scripts.
• Mentored and instructed junior team members on “thin-client” and MVC concepts and best practices.
• Played key role in servlet security architecture (authentication/authorization).
• Wrote and maintained server-side Java, HTML and JavaScript code.
• Utilized several UML tools, including Rational Rose, MagicDrawUML and JVison.
• Managed OO design and technical architecture phase of Vehicle Lease terminations application
• Led team of Java Developers and produced a working prototype of the new application. Delivered technical design documentation including Object-oriented Use Cases, Object Interaction Diagrams (OIDs) and data flow diagrams (DFDs)
• Conducted and facilitated sessions with key users
• Identified high-level and detailed business process flows (current and future) in conjunction with business process re-engineering
• Infrastructure: Determined class libraries and recommended GUI tool(s) for development phase

Lead Software Architect and Release Manager

Confidential

Responsibilities:

• Managed development and delivery of Java-based user interface for large-scale E-mail database query application.
• This application uses “natural language” search technology to scan, index and store MS Exchange 5.0 and 5.5 E-mail messages into tables in a relational database. This application allows the user to effectively handle searches in large databases.
• Lead software architect. Proposed and demonstrated how changes in the current OO architecture will improve overall performance and a more efficient use of database and network resources.
• Conducted and facilitated design sessions with Business Analysts and system owners.
• Implemented SQL-efficient case-sensitive search capabilities, including multi-word phrase searches.
• Designed and wrote Java classes to handle printing and exporting search results, including attachments.
• Integrated third-party tools (Inso’s QuickView Plus and OutsideIn filters).
• Utilized SilverStream Application Server software and SilverStream GUI Designer.
• Created database-driven Web site where graphic artists can locate projects in their field.
• Developed a Web-based interface and a set of administrative tools to perform off-site database management and Web site administration.
• Utilized Cold Fusion Application Server software and Cold Fusion Studio IDE.
• Managed Design, Development and Implementation phases of Web site enhancement project.
• Managed development of Executive Information System (EIS) financial application. This application replaces existing EIS application and provides additional functionality, such as the ability to retrieve financial data, operations and safety statistics from one or more centralized databases which are accessed over the client’s intranet via any PC or workstation. The application allows the user to filter and sort this data to produce graphs, charts, tables and reports which can be displayed on a computer screen, printed or transferred to other applications in spreadsheet format, text or graphics.
• Developed and deployed multi-tiered Java project which utilized latest available versions of Sun’s JDK, JFC (Swing Set), KL Group’s JCChart and JCTables
• Utilized JDBC set of Java interfaces for accessing databases
• Mentored and instructed on Java, JDBC and other technologies.
• Evaluated Java IDE and JavaBean components
• Analyzed product development process using Object Oriented Use Cases
• Researched and identified framework software components for implementation of E-Commerce (electronic commerce) initiatives
• Participated in the innovation of the inventory management process
• Helped define key business processes for new product development center
• Participated in IT planning activities for the integration of the clients latest acquisition
• Identified key systems components for financial institution which involved electronic authorization and settlement of accounts

Web Programmer

Confidential

Responsibilities:

• Worked with upper management and conducted discussions concerning revision of the company’s Sales and Marketing strategy for Web hosting and Web development services
• Played vital role in designing and implementing major Internet project utilizing relational databases for large media consortium
• Built dynamically-generated World Wide Web sites using database connectivity and CGI scripting
• Utilized PERL, JavaScript and Java to develop multi-tiered Extranets, Intranets and Internet Web sites in both UNIX and Windows NT environments
• Internet Commerce/Electronic Commerce: WorkAvenue.com (career Web site where employers can purchase resumes on-line)
• Developed the infrastructure to support on-line surveys and implemented efficient method for retrieving survey results over the Internet
• Built Web-based tools to enable site administrators to maintain and view information over the Internet.
• Designed and introduced systems for Web site personalization
• Performed software releases and maintained source control
• Monitored user-acceptance testing and evaluated results
• Wrote work orders to build enhancements to client Web sites
• Designed and implemented system for downloading digital files from client Web sites
• Gained considerable experience in SQL, Oracle and UNIX systems administration
• Assumed lead role in key Object Oriented software development project.
• Held training sessions in OOA/OOD and mentored junior programmers moving from C to C++ and Java
• Developed a business case to include the Internet and the World Wide Web in the overall strategy of the U.S. Corporate Marketing/Communications plan
• Demonstrated how the Internet can be used as a cost-effective mechanism to manage and share knowledge, interact with customers and expedite distribution of information
• Successfully acted as a liaison between MIS and Marketing departments during implementation of company’s presence on the Internet
• Development of company’s first World Wide Web site
• Participated in implementation of company-wide sales support system
• Designed, developed and implemented “immediate response system,” including inquiry confirmation and sales prospect follow-up procedures
• Administered sales lead distribution and implemented sales tracking system
• Automated distribution of internal announcements - broadcast fax
• Implemented an internal database, which made possible to publish company’s first comprehensive and accurate corporate directory
• Enhanced and made available expanded database to more than 200 sales executives throughout the U.S. over the wide-area network
• Designed and managed implementation of fax on-demand information system
• Implemented procedures which improved efficiency of information distribution systems by 250%