SUMMARY OF EXPERTISE:

• More than 7 years experience as a Business Analyst with a good understanding of Software Development Lifecycle SDLC
• Expert in commercial Property and Casualty and Personal Lines Insurance experience with national carriers.
• Used Test Director and Mercury Quality Center for updating the status of all the Test Cases Test Scripts that are executed during testing process.
• Expertise in Project Management i.e. Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting Remedy Procedures.
• Experienced in SQL Server Reporting Service SSRS , Executing Queries and Running Stored Procedures.
• Strong business domain knowledge of Property and Casualty Insurance including risk, Policy Sales, Policy Administration System, Receivables and Payments, across different lines of business.
• Expert in the Property, Casualty, Annuities, Disability, and Supplemental Insurance policies include administration, sales, customization, claims, pensions and CMS.
• Extensively used Test Director Quality Center to write Test Cases and for reporting. All the Scripts are maintained using Test Director Quality Center.
• In depth knowledge Rational Unified Process RUP methodology, Use Cases, Software Development Life Cycle SDLC processes, Object Oriented Analysis and Design OOA/D .
• Experienced in manual and automated testing for both front-end and backend. Extensively used automated test tools of Mercury like Quality Center, Quick Test Pro, Win Runner, Test Director, Performance and Load Runner Testing.
• Worked on Property and Casualty insurance company as an Underwriter. Strong understanding of rating in Property and Casualty.
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix RTM which helped in controlling numerous artifacts produced by the teams across the deliverables for a project
• Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the lead of the Projects.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

TECHNICAL SKILLS:

• Hardware: Client servers - windows NT/98/2000, UNIX, windows XP, windows 7 Mainframe.
• Software: Mercury/HP Interactive Test Suites - Win Runner 7.0, Quick Test Professional QTP 9.2 Quality Center 9.5 Rational Performance Tester 8.2, Rational Functional Tester, Rational Clear Quest, Rational Clear Case, Dev Track, PVCS, Remedy Serena's Team Track XML, Guidewire, Oracle 10g, SQL, Html, MS Project Visual Source Safe VSS statistical analytical software SAS Sungard's Omni Plus, Power Image and mainframe RUMBA. J2EE/Weblogic application, .Net Web application and Agile testing methodology.

PROFESSIONAL ACCOMPLISHMENTS:

Confidential

Senior Business Analyst

Responsibilities:

• Wrote Test Cases in MS Excel for user registration, access to training material, and activity log-in, reviewed the test cases and finalized
• Developed Guidewire Billing Center, Billing Center Policy Center User Stories for various work products.
• Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker's Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Worked with cross functional teams in order to establish comprehensive business and functional requirements.
• Assigned tasks among development team monitored and tracked progress of project following agile methodology.
• Performed in depth gap analysis with different business groups to ensure that the system initiatives are met. Analyzed, documented, and managed all project requirements with RUP methodologies.
• Worked closely with users to understand the functionality of the current system and additional functionality required of the new system.
• Utilized corporation developed Agile SDLC methodology. Used ScrumWork Pro and Microsoft Office software to perform required job functions.
• Designed and developed Use Case Diagrams, Activity Diagrams, Sequence Diagrams, using MS Visio.
• Conducted data driven testing using QTP to conduct backend testing
• Automation of test scripts was done using QTP for test re-usability of different online transaction modules.
• Assure that all Artifacts are in compliance with corporate SDLC Policies and guidelines.
• Involved in complete testing life cycle including creation of Test Plan, Test Cases, collecting test data for various projects and documenting test results.
• Facilitated User Acceptance Testing by creating Test plan and Test cases for the business users.
• Tracked all defects using Quality Center and communicated the test results to various groups by creating reports from HPQC.
• Perform Source-to-Target Data Mapping Data Lineage Analysis and documentation using the Enterprise Metadata Repository.
• Performed Integration testing, System testing, Regression testing and Performance testing of Billing Center, Policy center and Paymentmanager in Guidewire application based on the business requirements using LISA.
• Developed data mapping documents between Legacy, Production, and User Interface Systems
• Documented the outcomes of all the testing in MS Word and MS PowerPoint
• Established a Business Analysis methodology around the Rational Unified Process.
• Worked on an application that took care of online account services which included Bill paying, checking the bill history, changing customer profile, ordering auto insurance ID cards Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.Worked extensively with MS Excel and MS access
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML Unified Modeling Language methodologies.
• Assisted in on-going process improvement efforts to ensure Test Planning, Execution, and Reporting is effective, efficient, standardized, coordinated, and integrated.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Developed business requirement specification documents as well as high-level project plan.

Environment: Mainframes, COBOL, JCL, BillingCenter Db2, Oracle, Agile, SQL, PL/SQL, Rose, MS Word, MS PowerPoint, MS Excel, MS Visio, LoadRunner, WinRunner

Confidential

Senior Business Analyst

Responsibilities:

• Performed extensive data modeling to differentiate between the OLTP and Data Warehouse data models
• Prepared the Functional and Technical specification documents for transforming the Policy administration application from old legacy mainframe Vantage to Navisys system using the Textpad Macro's and UNIX scripts.
• Created Source to target data mapping documents identifying key data elements and prepared Data Flow Diagrams
• Involved in generating Test cases for property and casualty Insurances for Different Levels of Business
• Participated in UAT and worked with Mercury Quality Center for bug and defect tracking.
• UAT testing performed along with call center managers to make sure that application meets their requirements.
• Worked on the Guidewire Product model to include Coverage Terms and Questions sets.
• Created the Web Publishing configuration using Documentum Administrator for publishing content to the website by using Web Cache.
• Developed the workflow to produce the output for the user in Pega Systems using html.
• Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of Pega Business Process Management BPM tool.
• Facilitated the User Acceptance Testing UAT with Pega System Administrators and Business Users, documented any issues or defects and eventually got sign off from the right parties.
• Performed White Box, Black Box, and Usability Testing
• Gathered requirements and modeled the data warehouse and the underlying transactional database
• Analysis of business requirements and system requirements of the client and also for Property and casualty modules
• Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose
• Responsible for Data Extraction, Data Compilation, Data Analysis, Data Manipulation and Data Validation using SQL queries in a MS SQL Server 2005 environment
• Created screen-mockups using iRise to review the requirements and provide feedback on the screen design. Also, used Microsoft Paint to create ad-hoc screen mock-up to review with the users.
• Prepared PowerPoint slides of all the outcomes with the focus on defects and presented to the team of Business Analyst, VP of Human Resources, and the Developers
• Involved in creation and execution of manual test cases in Mercury Test Director and automated Test Cases in QTP and analyzed the Test Results.

Confidential

Senior Business Analyst

Responsibilities:

• Analyzed and reviewed the functional Requirements, system requirements and process flow documents
• Participated in designing and maintained testing process documentation, plans and strategies
• Mentored, coachedand trained other test engineers.
• Created Test Cases for user interface, functionality, system and ad-hoc testing from process flow
• Manually executed Test cases after reviewing the business requirement document and technical specifications
• Worked on implementation and Guidewire suite integration PolicyCenter and BillingCenter with interfaces to all related systems.
• Executed test cases and logged defects using HP ALM Quality Center
• Executed end to end Test plans and compared actual results to expected results
• Performed functional, integration, system and regression testing
• Performed UAT and FAT in system testing, preproduction and preproduction-mirror testing environments.
• Developed requirement for the migration of 400,000 policies from an AS400 based legacy system to guidewire based Policycenter.
• Investigated bugs and consulted business units and developers to reproduce, resolve and retest
• Involved and collaborated in meetings and in WebEx session to solve issues, defects and design of the system with the product application developers and business units onsite/offshore
• Analyzed data that is retrieved from OBS Data Solutions for MVR and D B Credit check Reports
• Queried database using the SQL for data validations
• Analyzed and captured business data flow in a SOA that uses various applications like TIBCO, .Max and SAP
• Reported status in project and updated management and the integration team s on issues
• Responsible for defect management by recording, reporting, analyzing and tracking defects to resolution
• Developed and maintained Requirement Traceability Matrix RTM according to entry/exit criteria

Confidential

Senior Business Analyst

Responsibilities:

• Worked closely with the loan officers SMEs to obtain a detailed knowledge of the loan life cycle process, risk analysis etc
• Wrote Business Cases for the Stakeholders to understand the functioning of the new Underwriting System.
• Responsible for special projects requested by company management or reinsurance broker involving analyzing underwriting revenue and financial performance for companys reinsurance broker.
• Analysis of business requirements and system requirements of the client and also for Property and casualty modules
• Conducted Requirements gathering and systems design of Airborne Billing and automated Remittance Processing systems
• Creating, Process Flow Diagram, Context Diagram and Activity diagrams using UML.
• Extensively involved in the modeling and development of Oracle Data Warehousing System.
• Created customized report using OLAP Tools such as Crystal Report for business use
• Wrote Test Cases in Mercury Quality center that would test various Test scenarios.
• Used UML notations for Object Oriented Design and Documentation.
• Responsible for creating test plans, UML diagrams, flowcharts, and screen mock-ups and systems requirements specifications.
• Manually tested and GTS modules using Quality Center.
• Wrote Test plan and Test cases for the Integration testing and system testing.
• Queried database using SQL for backend testing
• Provide implementation assessment, strategy, and mentoring services for Rational Rose, UML and RUP.
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance
• Developed and maintained the project plan using MS Project
• Rational ClearCase was used to manage all the changes and change requests in the projects. Worked with QA team with the aid of ClearQuest for the bug tracking and Mercury Test Director for Test Case Management.
• Designed and implemented SQL queries for QA testing
• Prepared user manual and performed user acceptance testing
• Played a key role in the planning and testing the system enhancements and conversions.

Environment: Rational Suite Rose, Requisite Pro , Rational Unified Process RUP , LoadRunner, WinRunner, SharePoint, Windows XP/2000, Oracle, PL/SQL, MS-Project, MS-Office Suite, MS Visio, MS Word, MS Excel

Confidential

Business Analyst

Responsibilities:

• Involved in gathering Business Level Requirements and reviewed manual testing methods
• Prepared Test plans which includes an introduction, various test strategies, test schedules, QA teams role, test deliverables, etc.
• Performed initial manual testing of the application as part of sanity testing
• Managed the whole testing process using Mercury Interactive Test Management tool Quality Center.
• Used SQL and MS Excel using macros for all Data validation based on the Business Rules.
• Created dummy accounts on our system and verified the account generation process and date integrity
• Prepared complex queries to retrieve data for database testing
• Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
• Created reports using Mercury Interactive Test Director
• Developed Shell Scripts to automate loading processes
• Created test cases and scenarios for Unit, Regression, Integration as well as Back-end, GUI and Black box testing.
• Used SQL queries to the integrity of data by querying the database
• Interacted with the development team to assure that all the defects are addressed in time
• Participated in the team meetings to discuss the issues arising out of testing
• Organized meetings to discuss outstanding issues with QA and developers.
• Wrote test scripts for User Acceptance Testing UAT .

Environment: Rational Suite Rose, Requisite Pro , SharePoint, Rational Unified Process RUP , Windows NT/XP/2000, UML, UNIX, MS-Project, MS-Office Suite, MS Visio, BillingCenter, Mercury, WinRunner, Test Director