SUMMARY

Highly motivated and experienced instructional designer, corporate trainer, and communications professional with expertise in instructor-led training ILT , classroom and teleconference platform skills /facilitation, curriculum development, and design of online eLearning modules. Experienced in writing/producing/editing video eLearning modules online. Skilled coordinator/ developer of Learning Management System LMS and enhancements. Excellent problem solving, multitasking, organization, creativity, and interpersonal skills. Detail-oriented and determined to meet deadlines on time and within budget. Certified in Accelerated Learning Techniques for Adult Learners, ADDIE Best Practices, Project Management, Peak Performance through Commitment, and Leadership Skills. Experienced negotiator with vendors.

TECHNICAL SKILLS

• All Windows 7 Microsoft Office Suite products including Word, PowerPoint, Publisher, Outlook, Excel, etc.
• Adobe products including Captivate, Premiere Pro CS6, Audition CS6, FrameMaker, Photoshop, Acrobat, etc.
• Other Software: SnagIt, Articulate, OpenOffice, SurveyMonkey, RightFax, and others.
• Various soft skills: Sailing through Sales that increased quarterly sales 27 , FISH It's All About Attitude Who Moved My Cheese Ergonomics, Active Listening, Stress Reduction, Customer Service Attitude and Teamwork.

EXPERIENCE

Confidential

• Develop New Hire instruction plan, documents, presentations, eLearning modules, etc., for use by ILT and online LMS system. Work with Subject Matter Experts SMEs to develop content and support media. Lead instructor for New Hire training with all Verizon-Terremark Global Support Services GSS employees worldwide.
• Negotiate/arrange vendor-led ILT onsite classes on software such as UNIX, Linux, VMWare, etc. Handle all related details from negotiating tuition rates, room reservations, invitation/enrollment of engineers, to catering, applications for tuition reimbursement, etc.

Confidential

• Created/produced/shot/edited/voiced video eLearning modules that demonstrated skills to use company's robotic pharmacy prescription Rx systems. Worked with SMEs to gather knowledge of systems' functionality.
• Taught customer service classes at call support center that received service calls from owners of robotic systems who needed assistance and/or problem resolution. Wrote curricula, using technical manuals and input from SMEs.

Confidential

• Created online eLearning modules for Red Hat University. Incorporated SME-provided technical information in RH templates, using Captivate 6. Wrote effective learning assessments for SCORM compliant LMS.
• Developed eLearning modules for managers/staff to use new expense account and travel software Concur .
• Trained interns in eLearning design and execution, using ADDIE best practices. Advised/edited their assigned eLearning projects to ensure they aligned with corporate style and professionalism of deliverables.

Confidential

• Implemented new online LMS. Maintained public LexisNexis University site with current eLearning modules, wrote site Help manual, course catalog, and other site content. Recommended site enhancements/new functionality. Created evaluation assessments. Processed registration/fee payments. Discussed/resolved client customer service issues.
• Created CLE accredited online eLearning modules for LexisNexis software clients. Incorporated animated visuals, scripts, practice sessions, and quizzes within eLearning templates. Worked with SMEs to make technical information easy to grasp, translated into eLearning modules and technical manuals. Performed same tasks for WebEx ILT.
• Trained clients/co-workers as needed in use of on-demand eLearning. Produced weekly usability reports for management to track metrics of ILT and on-demand classes. Wrote monthly online marketing newsletter edited others' columns in same newsletter and other promotional brochures sent to clients or potential customers.

Confidential

• Conducted needs/job analysis to determine scope of training, support materials, and most effective delivery methods to Attorneys and Support Staff. Designed and developed course content and materials.
• Developed training plan for law firm's NC offices. Incorporated current best practices applicable to adult learning methodologies. Followed with learning evaluations and/or assessments. Managed NC training budget and assets.
• Provided firm orientation/instruction to new Associates and Staff to achieve proficient use of software/grasp firm policies to perform job functions effectively. Offered regular Staff/Attorney follow-up refresher training as needed. Traveled to offices in NC and VA used Live Meeting/WebEx and eLearning modules for training to satellite offices.

Confidential

• Trained new and current employees in proficient use of SABRE computer system to make airline reservations, including customer service skills and overall product knowledge. Integrated Accelerated Learning Techniques for Adult Learners to improve training effectiveness and retention. Wrote and designed curricula, exams, PowerPoint presentations, and support documents.
• Supervised employees, evaluated, and documented their performance and attendance. Coached and counseled employees on how to improve customer service, sales, and productivity.
• Answered Help Desk inquiries from internal/external customers. Analyzed and resolved customer service issues.

Confidential

• Coordinated annual two-day Coastal Celebration Event at NC State Fairgrounds that drew an average crowd of 15,000 people. Managed office, budgets, grant applications, and staffing.
• Developed marketing strategy, including computerized database for disseminating press releases and public service announcements PSAs to media statewide. Wrote and produced all broadcast and print publicity and advertising. Worked with environmental organizations statewide.

Confidential

• Researched, wrote, and disseminated information on Wake County activities, programs, and policies to the public through various media TV, radio, newspaper using press releases, PSAs, and advertising. On-air spokesperson for County, including Emergency Management Center.
• Organized, facilitated, and spoke at special events, public meetings, community relations outreach programs, and related activities. Wrote articles for professional publications, in-house brochures, and newsletters. Wrote and produced tax revaluation video.

Confidential

• Produced weekly Public Affairs program, including research, scriptwriting, pre-interviewing potential guests, preparing questions for on-air talent, and editing programs. Supervised production crew.
• Wrote, produced, edited, and scheduled all on-air PSAs for station. Produced Partners Auction.