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Sr. Manager/scrum Master/product Owner Resume

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  • Over 17 Years of diverse experience in IT with strong expertise on Program/Project Management on various domains such as Insurance, Healthcare, Automotive, Manufacturing, CRM, ERP and Telecom.
  • As a Senior Project Manager, over 8+ years of Project & Program Management experience of project delivery, transformation, cost optimization, people management, customer satisfaction
  • Stakeholder management, contractual deliverables, risk management, internal & customer governance and enable business growth.
  • Provided leadership to overall development and delivery of multiple large size projects from Project Initiation, Project/Program Management and Execution, until Project Closure.
  • Contributed to establish PMO (Project Management Office), Knowledge Management, Centre of Excellence (COE), Quality Process, Finance (Invoicing & Collection), Escalation, Conflict and Client Relationship.
  • Working, independently to manage costs, team, SLA compliance and client management with minimum supervision and guidance from delivery leaders
  • Excellent experience of Requirements gathering and analysis for solving business problem, system assessment, technical execution and planning in alignment with corporate strategic goals to deliver project objectives.
  • Defined & Implemented Testing Process, Test Strategy, Test Plans, Bug Tracking & Reporting tools and Successfully implemented TCoE programs
  • Participant in Organization Initiatives of business development activities like RFPs/Bids (solution validation and deliverability assessment), customer walkthroughs etc.,
  • Created SOWs, Project proposals, project schedules, SDLC documents, Config management plan, Risk management plan, Project Plans(including scheduling, costs), Resource plan(onsite, off shore), Project tracking, Project Closure Report, Lessons Learned Reports
  • Experience working with cross - functional teams, including product management, development, quality assurance, support, marketing.
  • Successfully handled multiple enterprise level software applications for multiple clients using Agile (SCRUM) and Waterfall methodologies.
  • Create and nurture environments where trust is built and transparency and accountability are embodied
  • Foster team communication and collaboration while facilitating creativity and empowerment
  • Proactively involved and Facilitated all scrum ceremonies
  • Remove impediments to success and improve productivity
  • Improve process while delivering the highest quality products and services
  • Successfully implemented SAFe - Scaled Agile Framework
  • Handled Scrum of Scrums and assure that the team follows the rules of Scrum.
  • Trained various teams on SCRUM practice and testing tools


Management Tools: Microsoft Project Plan, SharePoint, JIRA, Visual Studio TFS, Visio, UML, Rational Rose, Enterprise Architect (EA), Dreamweaver

Testing Tools: HP Quality Center (QC), Bugzilla, Serene Team Track, PVCS Tracker, Quick Test Professional (QTP), VSTS, Microsoft Test Manager (MTM), Seague Silk Test 5.0.3, WinRunner 6.0, QTP 10, FxCop, Coded UI (C#), Jmeter, Load Runner 8.0, Infomatica, SSRS

Technologies: XML, XSD, Xquery, SOAP, Stylus Studio, EDI, AS-400, SQL Server, .Net Framework 4, SAP ABAP, SOAP, Rest

CRM & ERP: Clarify 11.2, Vantive 8.1.6. PeopleSoft 8 CRM, JDEdwards, SAP R/3 SD



Sr. Manager/Scrum Master/Product Owner


  • Worked with PMO team to prepare and submit SOW, Executive Summary, Project Charter, PO for Budget and Project Approval, Prepare High-level Project Schedule, Project Kick-off
  • Coordination with multiple clients and Project execution in Agile and Iterative approach. Conducted Sprint Planning, Sprint Reviews, Daily Scrum meetings, Sprint Demo and Sprint Retrospective meetings.
  • Conducted System Assessment for Sales & Distribution Management system implemented in SAP and provided recommendations via detailed process flow analysis (As Is - To Be)
  • Recommended improvements and enhancements for web based application WebDCS, Hyundai Claim Center and VINs Portal integrated with SAP system used by Dealers to communicate with HMA and HCA
  • Conducted Gap Analysis for Parts and Mobis (AMOS) system implemented in AS-400 and web technologies
  • Prepared Business Requirements Document, Functional Specifications Document and Requirements Traceability Matrix, Data Modeling
  • Worked closely with business owners, stakeholders to analyze, define project requirements. Conducted brainstorming sessions with the stakeholders and the development team to ensure correct understanding of the requirements.
  • Created mockups to help the design team to get a clear insight of the user requirements
  • Helped the business to articulate and prioritize their ideas, and created UML-based Use Case Models and Activity diagrams to communicate those ideas to the developers. Data mapping, logical data modeling, created class diagrams and ER diagrams
  • Conducted technical review sessions and facilitated other project meeting as required.
  • Conducted technical/non-technical presentations to the management and workshops for the clients.
  • Analyzed and reviewed Test Plan and Test Cases to cover overall application functionality.
  • Coordinated User Acceptance Testing (UAT) and verification of performance.
  • Created UAT Test Plan and Test Scenarios for business team, Coordinate QA and UAT activities, Publish UAT Test Status Report
  • Defect Tracking and Reporting, Daily Defect Triage & Change Management, Deployment Plan
  • Prepared document for Business and communication, Release Notes and User Guide
  • Conduct Lessons Learned and Prepare Project Closure deck.
  • Publish Weekly Project Report to Sr. Management


Delivery Manager/Test Manager/Scrum Master


  • Manage and lead the program of Auto Casualty Claim and Bill Review solution testing with focus on QA team of more than 55 people.
  • Executed projects in agile methodology SCRUM. Act as Scrum Master and Product Owner on different projects. Conducted and participated in PSI Planning, Product Backlog grooming, Prioritization, Sprint Planning, Sprint Reviews, Daily Scrum meetings, Sprint Demos, and Sprint Retrospective meetings. Implemented continuous integration and continuous testing approach SAFe framework.
  • As PM supervised Financial, budgetary controls, people management, delivery planning & tracking, escalation management, risk management and customer relationship.
  • Responsible for overall delivery - for all releases of products DP, IEP, PPOIEP including Service Patch, Hot Fixes
  • System Assessment & Gap analysis of Auto Casualty System and Claim Review application. Recommended enhancements and changes for improving business process, technical implementation and integration with third party system
  • As a Test Manager managed Manual/Automated Testing (Functional, Integration & System Testing). Performance Testing of ACS products
  • Creating Test strategies and defining SDLC Model and processes. QC Administration
  • Created and implemented different Automation framework for Desktop applications, windows service, web-applications testing, web services testing
  • ICD-10 Conversion - Coordinate with stakeholders and teams working on 5010 and ICD-10 conversion projects.
  • Legacy Modernization of Decision Point application from Visual Basic to .net platform and SQL Server 2008 database. Ensure all the old features are implemented correctly with new technologies and interface. Ensure customers are able to upgrade successfully from old application and platform to new platform.
  • Data Migration project -. Responsible for Ingenix static fee schedules and rates data migration from Ms-Access to SQL Server. After that Database deployment scripts are created to deploy converted data to QA, UAT and production servers.
  • BI Reporting project - Converted various types of Crystal reports to SSRS reports. Mix of Star and Snowflakes schema is implemented while creating datamart for better performance and usability. Data is fetched from OLAP database structure for implementing better security standards. Created Dashboard reports using Dundas.
  • Developed program / project plans and schedules through consistent estimation and team consensus building with tracking milestones and dependencies
  • Worked closely with marketing and product team to capture and prioritize requirements and work with technology team to ensure delivery timelines
  • Informed core team, stakeholders, PMO and management on major issues and prioritized trackers with updates and follow ups
  • Reviewed, resolved conflicts and revised scope, time cost and quality analytics and metrics based on changing business requirements from multiple tracks
  • Tracked project progress, iterations, tasks, stories, backlog, issues through TFS and application development through .net and Java platforms
  • Maintained the project Burn-down chart and provided status reports to the product owner.
  • Compilation of Release Notes. Prepared Product and Process plan
  • Responsible for Coaching and transitioning multiple teams from Waterfall to Agile Scrum. s:
  • Scoped and delivered several releases of the Key Product including the pilot customer release.
  • Managed a product release (Third Party claim solutions for All State only) with an extremely short timeline, delivering it to Quality Assurance ahead of schedule.
  • Initiated Continuous Integration -automated software development and build system resulting in reduced development time and improved quality.
  • Automated regression and customer specific test suites.


Associate Project Manager


  • Coordinating team of 12 members at IDC
  • Frequent visits to client site for Requirement study and delivery of new projects
  • Communication with customer and onsite team for Release Planning
  • Tasks, tickets assignment and tracking
  • Created and maintained the work plans in MS project.
  • Planning, facilitating and reviewing of the project deliverables.
  • Preparing PMP, WSR, Metrics report and conducting SMR
  • Responsible for Bi-Monthly delivery (of RFEs, projects) implementation of various new modules and processes (Auto Entitlement, ROLLs, PowerON, CMAT, Support Edge, Secure Site, DHL) in CS module.
  • Integration of Vantive with different interfaces like Tibco, JDE, ePeople, OracleApps.
  • Responsible for testing of Data Center migration project. Tested relocation of IT services and servers from one hosting location to another. Group activities in pre-migration, migration window and post-migration phases. Identify, plan and ensure recovery mechanism. Ensure all the shared services, middleware’s, applications, sites, database and servers are accessible after migration. Ensure security and user authentication.
  • Responsible for Data migration of CRM application from SQL server to Oracle database.
  • Responsible for Deployment & Migration to UAT and Production environment
  • Metrics data collection across various stages, analysis, creation and publishing of the data through dashboards. These dashboards help the top management in tracking progress and status of the project.
  • Participated in the assessment of Capability Maturity Model, Level 4 and Level 5


Project Leader


  • Responsible for Requirement Analysis, Designing, Functional Specification, coding, testing and peer reviews.
  • Customization of the OOB people soft components, pages and records as per requirements.
  • Worked on component interfaces using web functions.
  • Worked on Process Scheduler to schedule the processes.
  • Data migration from Vantive to Peoplesoft using App. Engine program, from SQL Server to Oracle Database
  • Helping the regional IT support teams on complex production issues.

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