Operations Specialist Resume Bothell, WA - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Bothell, WA

Operations Specialist

Responsibilities:

Reviewed Order Packets for teh Imaging Sales Group
Prepared to fill gaps as team transitioned to Nashville
Managed order lifecycle: quote to booking
Ensured supporting documents were compliant wif subjective requirements
Communicated issues to Account Managers
Updated Salesforce, Siebel, and SAP data
Completed Ergonomic product order for Amazon’s employees via tickets
Mitigated ongoing customer escalations and prioritized high - risk requests
Proactively ensured data consistency throughout teh Order Management system
Effectively responded to customer inquiries via Skype, Email, and PlanOn
Prioritized orders based on logistical resources
Created Project Tracker to organize tasks
Quickly adapted to changing processes
Constantly interfaced wif team to understand evolving business rules and processes

Confidential

Operations Reporting Analyst

Responsibilities:

Updated monthly revenue reports
Extracted data from SalesForce for Business Development metrics
Defined process for client’s payroll bi-monthly data upload
Documented operational processes
Set up and tracked travel
Researched San Francisco work spaces
Prepared monthly Managed Account List (MAL) comparison report to identify affected quota allocation
Created MS Sales and MSRA (Microsoft Services Reporting Analytics) data extracts
Coordinated New Work Sold audit feedback loop
Supported Microsoft Consulting Services Sales operations team
Documented existing processes
Completed ad-hoc data updates

Supply Chain Analyst

Confidential, Renton, WA

Responsibilities:

Created MS Access queries to modify and analyze extensive data sets
Generated Spend Profile extracts for IT Category Leader
Identified twenty million dollars of Spend overpayment due to missing primary key
Utilized Tableau to create data visualizations
Interacted wif IT Category Leader to define report requirements
Developed various record classifying methods
Prepared ad-hoc Logistics procurement spend data extracts
Responded to questions related to MS Access
Supported Finance and Group Sales Managers wif research, parenting requests and data integrity issues
Generated daily MS Sales scorecards for teh Enterprise Partner Group (EPG)
Initiated process to resolve orphaned partner revenue ($8 million)
Created process documentation
Ensured accurate revenue taxonomy
Completed UAT for revenue taxonomy application
Maintained SharePoint sites by weekly updating report links and content
Identified and resolved data integrity issues

Associate Analyst

Confidential, Kirkland, WA

Responsibilities:

Confidential

Supply Chain Analyst

Responsibilities:

Optimized reporting process by designing and launching teh Logistics Data Conversion Tool; time intensive hour daily update reduced to a fifteen minute process
Created Logistic Data Conversion Tool wif Excel, Access and Visual Basic
Published documentation supporting Data Conversion process
Completed daily sales order and backlog data metrics