SUMMARY

• Consistent experience in elicitation, analyze, gather, prioritize, document, and communicate requirements.
• Good understanding of project process and an ability to analyze business problems and identify solutions. Worked extensively with teh team to meet business requirement, create prototypes and analyze workflows.
• Excellent analytical skills to understand teh business process, functionality, requirements, and to translate them into System Requirement Specifications.
• Expertise in defining and documenting business process flows "As - Is" & "To-Be" processes.
• Well versed in dealing with Software Development Life Cycle (SDLC) using Waterfall Model and Agile Scrum methodologies.
• Proficient in requirement gathering through interviews, workshops, JAD sessions with clients, developers, and QA Analysts and referring to existing system documentation and procedures as well as test scenarios.
• Writing Use Cases and producing behavioral diagrams (sequence diagrams, collaboration diagrams) and class diagrams based on UML methodology & creating business process flow diagrams.
• Defining test cases, analyzing bugs, interaction with team members in fixing errors and User Acceptance Testing (UAT).
• Expert in creating project artifacts such as Business Requirements Documentation (BRD), Requirements Traceability Matrix (RTM), and Functional Requirements Documentation (FRD).

TECHNICAL SKILLS:

BA Tools: MS Visio, MS Office, Lotus Notes, and MS Outlook

Methodologies: Waterfall, Agile Scrum, RUP, SWOT, Cost/Benefit, and GAP Analysis

OS: Windows 98/NT/XP, Vista, and Mac OS

Database Software: SQL Server and Oracle 9i

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential, MI

Responsibilities:

• Ensured resolution is completed by excellent problem solving and communication skills
• Created and Reported root cause analysis and process changes to mitigate future issues.
• Developed communication templates and communication processes, did ticket KPI analysis and identified trends across all tickets for Instruments and CMF (Craniomaxillofacial) business units.
• Navigated and negotiated an Information Services teams to quickly get resolution on critical or neglected issues.
• Daily communicated resolutions, root cause analysis, and future mitigation plans to business users.
• Created weekly reports to Sr. Director showing all open tickets over a defined threshold and all open tickets for VIP stakeholders.
• Presented weekly KPI reports showing average open time, number of tickets open more than 5, 15 and 30 days, improvements to metrics week to week, etc.
• Formulated weekly trend analysis and bucketing common issues into categories aligned to Sr. Directors continuous improvement plans.
• Processed documentation specific to how communications regarding support “should” work

Business Analyst

Confidential

Responsibilities:

• Contributed to teh definition of scope, performed extensive requirement analysis and defined functional specifications
• Worked with teh Scrum team daily for sprint related standard activities.
• Involved in creating user stories and translating them to technical specifications.
• Conducted interviews with keybusiness users to collect and prioritize requirements
• Prepared requirement traceability matrices (RTMs) and managed all components of thebusiness requirements.
• Conducted weekly and monthly meetings to review teh businessprocesses and teh project progress
• Supported QA Team in writing test cases, test plans and tested teh final application to verify whether all teh User Requirements were catered by teh application.
• Created and managed user stories, GUI screen, and workflow diagrams.

Senior Business Analyst

Confidential

Responsibilities:

• Performed continuous research on ways in improving business process.
• Communicated with stakeholders to understand special business process requirement.
• Helped in developing real estate systems like accounting and inventory systems.
• Worked in enhancing teh existing systems by requirements gathering from stakeholders/businesses through interviews, workshops, and brainstorming.
• Coordinated with India and Dubai IT teams to create and enhance systems.
• Conducted User Acceptance Testing (UAT) and ensured systems are functional as desired or else re fix in coordination with teh developmental team.
• Reviewed user enquiries, reports, and issues for quick response, proper documentation, and trouble-shooting.
• Worked as an Analyst in every functional aspect of real estate portfolio from due diligence before purchase of an asset, planning of its development/refurbishment, construction, and project management till teh management of a stabilized asset.
• Led asset optimization initiative dat resulted in a 35% reduction in consolidated Real Estate expenses, designed budgets, and long-term plan for each of teh company's properties worth $ 1.5 Billion.
• Coordinated with senior executives, brokers, lawyers, municipalities, and related government agencies to amend business process functions.
• Led a team of 16 for developing an ERP solution for Facilities management (FM) of 452 retail stores in U.A.E. under one single Integrated Facilities management (IFM) for Maintenance, Electrical & Plumbing (MEP), housekeeping, and security services.
• Goal to establish TEMPeffective and efficient methods of seamless operations with a reduction of 37% cost over a period of first 3 years.
• Implemented efficiencies in facilities services by introducing a new mobile app for every retail store.
• Took active part in detailing teh project scope.
• Discovered, synthesized, and analyzed information available with all businesses.
• Facilitated meetings for eliciting business process requirements and functional requirements.
• Worked directly with business teams to determine “As is” and “To be” processes.
• Conducted walkthroughs, focus groups, workshops and JAD sessions with stakeholders and other business teams in teh finalization of Business Requirement Document (BRD)
• Developed requests for proposals (RFPs), service level agreements (SLAs), and Key Performance Indicator (KPI) documents.
• Maximized teh efficiency of facilities through strategic sourcing, reductions in energy consumption, and responsive engineering services.
• Employed proven processes, building management technology, and economies of scale dat halps in a significant reduction of facility operating costs.
• Assisted development and business teams with teh formulation of pilot/test plan dat contained test scenarios for all phases of quality testing including functional, security, recovery, integration, and performance.
• Coordinated and prioritized outstanding defects, and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and deadlines.
• Monitored client expectations through client involvement and communication throughout teh lifecycle of teh project, educated clients and stakeholders on teh benefits and risks associated with teh project.
• Managed relationship with travel management companies and travel partners, and measured performance against service level agreements.
• Provided trend analysis and data analytics to measure compliance with T&E Policy, use of preferred vendors, and measure online vs agent bookings.
• Identified opportunities for cost savings and workflow efficiencies.
• Performed reconciliations for unused travel/lodging credits.
• Led a team of 13 for enhancing teh current system of manual ticketing through travel agents to a self-booking tool.
• Meetings conducted with all key 22 business teams within teh group and stakeholders.
• Reviewed, analyzed, and evaluated existing business systems and user needs for developing a new efficient and cost TEMPeffective system.
• Conducted walkthroughs, focus groups, and brainstorming sessions with users to understand their needs
• Evaluated various vendors on GDS and expense management tools offered, like Concur, AETM, Get their
• Developed requests for proposals (RFPs) and key performance indicators (KPIs) documents.
• Nominated travel vendor offering teh best solution for self-booking tool based on Cost/Benefit and SWOT analysis.
• Prepared business requirement documentation and converted teh business requirement documentation to functional requirement specification.
• Organized and performed GUI testing, functional, and User Acceptance Testing (UAT) for implementation of teh new customized tool.
• Developed and maintained relationships with internal and external business partners while offering unsurpassed customer service.
• Clarified policies, provided training and guidance on T&E business practices and expense reporting processes to employees.
• Conducted expense report audits to ensure submissions comply with company policy, are coded accurately, and are supported by appropriate documentation.
• Identified recommendations for updates to teh T&E policy based on practical application of business practices and feedback from stakeholders.
• Assisted management with regular reviews of policy and with communication of changes to employees.