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Business Process Analyst Resume

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Confidential, PA

Business Process Analyst


  • Performed software implementation services that follows SDLC methodology
  • Designed and configured Enterprise Asset Management system for global implementation project that consisted of 30+ sites
  • Gathered business requirement to develop software solutions
  • Developed and implemented new business processes for end users
  • Trained up to 7 users for a period of 4 days in regards to software operations
  • Designed and developed SSRS Reports using Business Intelligence Development Studio on MS SQL 2008 R2
  • Developed training and execution plan for new products/services

Software Implementation Analyst



  • Written technical documents such as SOP’s. FRS, Trace Matrixes, Test scripts, flow charts, and etc.
  • Qualified software installations with validation protocols that consisted over 800 test scripts
  • Performed software testing and bug documentation for product improvement
  • Volunteered for community activires

Confidential, Trevose, PA

Field Service Technician


  • Provided on - site IT support to different types of users ranging from contractors to executives
  • Managed IT requests and helpdesk tickets with ServiceNow
  • Responsible for the distribution and documentation of IT equipment
  • Encrypted user’s hard drive with McAfee Endpoint Encryption software

Confidential, Blue Bell, PA

Software Test Lead


  • Managed 20+ testers with responsibilities such as project training and distributing assignments
  • Translated and validated software applications that were in a foreign language

Software Tester



  • Performed software qualification and exploratory testing on software applications and prototype devices
  • Operated a wide variety of systems and software applications such as mobile devices and proprietary testing tools

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