Business Process Analyst Resume PA - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential, PA

Business Process Analyst

Responsibilities:

Performed software implementation services that follows SDLC methodology
Designed and configured Enterprise Asset Management system for global implementation project that consisted of 30+ sites
Gathered business requirement to develop software solutions
Developed and implemented new business processes for end users
Trained up to 7 users for a period of 4 days in regards to software operations
Designed and developed SSRS Reports using Business Intelligence Development Studio on MS SQL 2008 R2
Developed training and execution plan for new products/services

Software Implementation Analyst

Confidential

Responsibilities:

Written technical documents such as SOP’s. FRS, Trace Matrixes, Test scripts, flow charts, and etc.
Qualified software installations with validation protocols that consisted over 800 test scripts
Performed software testing and bug documentation for product improvement
Volunteered for community activires

Confidential, Trevose, PA

Field Service Technician

Responsibilities:

Provided on - site IT support to different types of users ranging from contractors to executives
Managed IT requests and helpdesk tickets with ServiceNow
Responsible for the distribution and documentation of IT equipment
Encrypted user’s hard drive with McAfee Endpoint Encryption software

Confidential, Blue Bell, PA

Software Test Lead

Responsibilities:

Managed 20+ testers with responsibilities such as project training and distributing assignments
Translated and validated software applications that were in a foreign language

Software Tester

Confidential

Responsibilities:

Performed software qualification and exploratory testing on software applications and prototype devices
Operated a wide variety of systems and software applications such as mobile devices and proprietary testing tools