IT Manager Resume Profile

Professional Accomplishments

Confidential

IT Manager / Business Analysis

Directed and monitored 7 seasoned business analyst in support of project delivery and production support.
Upgraded techniques, methodologies and project deliverables to improve the project delivery framework and reduce time/cost on strategic program.
Introduced and advanced internal processes to improve program delivery within specific timeframes after audit of strategic program.
Collaborately prepared Operating Model and Statement of Work in support of OBPI's strategic program with external vendor.
Spearheaded initiatives to restructure defect/enhancement support processes to increase productivity and improve customer service.

Confidential

Service Operations Manager

Modified processing workflows to improve policy issuance metrics. Surpassed division targets annually by issuing 90 of all non-AR policies within 30 days of booking against a goal of 72 with an average of 85 issued withing 24 hours.
Promoted ease of doing business by implementing FIFO first in, first out processing which reduced inventory and improved throughput by 50 .
Coached and developed the talents of 14 underwriting assistants and 15 junior underwriters. Successfully promoted 4 UA's and 90 of the JrUW's are promoted to an underwriting role within 6 months.
Exceeded rework targeted goals by 7 points led CSI for 3 consecutive years.
Oversaw the implementation of several rate strategies for the division, instrumental in ensuring that annual rate targets were met/exceeded.
Identified new business initiatives that require system support and partnered with IT Management by providing business requirements for both strategic and production support initiatives.

Sr. IT Business Analyst

Utilized waterfall and Joint Application Design JAD methodologies from initial estimate to closeout in order to optimize delivery and increase communication on project.
Instrumental in the reduced operational staff by 12 FTEs through the efficiencies gained in the automated renewal functions as a direct result of fully appreciating the business needs and the appropriate transalation into requirements and design.
Spearheaded and advanced a requirements WBS estimate worksheet and a Requirements Strategy document into the Chubb Project Path repository.
Participated in the development of the Business Process Management knowledge center.
Designed and implemented the business rules operational support process.

Confidential

IT Business Consultant Process Governance

Developed Phase Gating Review process that allowed PMO to objectively assess project success within each project phase.
Conducted audits on high risk projects that were not meeting projected goals and recommended approaches to improve project outcome.

Confidential

Project Consultant Media Technology ESPN

Coached business analysts and business systems analysts during a pilot project using new techniques documenting business and functional requirements and creating textual use cases.
Developed and documented the Business and User Information Technology Assessment for new technologies and business process approach to accommodate multi-million dollar media project.

Confidential

Business Analysis

Provided advice, consulting, direction and support to business and information technology business partners and consultants on various strategic initiatives.
Assisted customer segments with production errors, training situations and data fixes.
Created and compiled documentation for the system replacement project utilizing in-house and industry project management and software development methodology.
Supervised production support work assignments with the designated out-sourcing resources by maintaining SLAs and balancing conflicting priorities with competing customers.
Contributed to development of project cost and benefit estimates and development of alternative solutions to business problems.

Confidential

Hartford CT Chapter

Guided the Board of Directors to develop, adopt and implement Chapter policies and procedures.
Increased revenue by 30 through the introduction of a multi-tiered Sponsorship program.
Defined various committees to focus on Sponsorship, Marketing, Communications, Governance and Member Benefits.
Instituted a themed educational program to improve attendance at monthly Chapter events.
Through Chapter sponsored CBAP study groups, 10 Members successfully obtained their designations.