PROFESSIONAL SUMMARY:

• Hybrid Retail / Wholesale / Confidential Business Systems & Process Analyst / Consultant / Project Manager / Operations / Sales pro with 35 years’ experience providing expertise to clients, system providers and integrators.
• Ability to fulfill multiple roles - from business analysis, consulting, innovation, presentations, solution design and architecture, project management, implementation, training and technical documentation - to managing client and vendor accounts, business and channel development, sales, closing deals, etc.
• Over 100 projects with public and private-sector retail, wholesale, manufacturing and service companies, healthcare organizations, hospitals, medical centers and offices, medical supply, government agencies, schools, sports teams & venues, resorts, tourist attractions, museums etc., many with hundreds to thousands of locations and users across the US, Caribbean Basin, Europe and Asia
• Worked on projects involving many industry-standard and some legacy and custom ERP, Retail, Ecommerce, OMS, CMS, Integration platforms, Confidential hubs, Card Payment interfaces and gateways etc. Microsoft AX, GP, NAV, AX, Sage, Oracle/MICROS Opera, Simphony, X-Store, MOM, RMS, QuickBooks, Magento, Amazon, Shift4, Cayan etc.
• Worked on processes including Procure-to-Pay (P2P), Order-to-Cash (OTC/O2C), Checkout-to-Settle, Settle-to-Pay, Analytics, OTB, Forecasting, Planning, Sourcing, Manufacturing, Purchasing, Warehousing, Distribution, Allocation, Replenishment, Merchandising, Inventory Control, Loss Prevention, Operations, Sales, Customer Service, Order Management (physical and virtual products), Fulfillment, Returns etc.
• Accustomed to joining a company and being or quickly becoming the SME for my area, creating innovative and cost-effective solutions with the resources at hand - nicknamed “MacGyver” by colleagues for this ability

AREAS OF EXPERTISE:

• Experienced in a broad range of company horizontals and verticals, integrated software and systems
• Hands-on operations, advisory district/regional/national/international/subsidiary/franchise mgmt and development
• SME for Retail/POS and Wholesale industry operations, systems and integrations with ERP, Supply Chain, Ecommerce, Omnichannel, Mobile POS & Inventory Control, Payments, Customer Loyalty & Rewards

CORE SKILLS AND STRENGTHS:

• Working with business units and principals throughout the entire business - from the origin point of the physical or virtual goods, to the end customer and back again with returns - manufacturing/sourcing, import/export/duty free, warehousing, distribution, wholesale, retail, franchises, 3PL, VMI, B2B/B2C/D2C
• Act as a liaison between various business units to elicit, analyze, communicate, and validate business requirements for changes and improvements to business processes, policies, and systems
• Leading/participating in meetings with business stakeholders, technical and non-technical personnel for requirements gathering, JAD sessions, Agile/Scrum projects, Onshore/Offshore teams
• Creating and editing FRDs, BRDs, EADs, MVCs (Minimum Viable Concepts), MVPs (Minimum Viable Products), User Stories, Use Cases, Risk Assessment and Mitigation, User Experience/UX, Customer Journey mapping, process flows, data mapping, Gap analysis
• Interviewing end-users, operations teams and business principals, distilling and synthesizing results
• Formulating and defining objectives and scope through analysis, research and fact-finding, documenting application requirements at a detailed level, and achieving consensus and sign-off on requirements
• Search, vet and interact with software, hardware, and/or professional services vendors to assemble the optimal team and solution for internal and external clients, contract negotiation
• Innovating and designing solutions integrating COTS systems and custom programming to enable novel and cost-efficient improvements, brainstorming, disrupting, creating the “360* Customer Experience”
• Develop electronic and physical workflow processes focused on automating business processes through the use of deployed applications and industry “best practices”, SDLC/application life cycle
• Presentations to internal and external customers, cost analysis, trade shows, demos, lab setups, testing, UAT
• Implementing systems with CPUs, peripherals, On-Premise and Hosted software and solutions and integrations
• Ensure software operation by providing support and assisting with the training of management and personnel, documentation and technical writing for custom solutions, assembling industry manuals, managing knowledgebase, naming conventions and hierarchy in EDM system, coordinating with vendors on break-fix

TECHNICAL SKILLS:

User Skills and Knowledge including: Salesforce, Confluence, LotusNotes, CRM, JIRA, multiple ERPs, MS SQL Server, Windows, Microsoft Office Suite Excel - PowerPoint - SharePoint - Word - Visio; Windows Mobile, Mac OS, iOS apps, Infrastructure, VPN, VPS, Cloud, SaaS, EDI, RFID, Loss Prevention (LP), CCTV integration with POS

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Business systems analysis, business roles & processes analysis, requirements gathering, Gap analysis, system and vendor selection, vendor management, project management, implementation, upgrades, regression and non-regression testing, configuration, localization and customization, integration, compliance, training, hands-on operations, staff search & augmentation, business process outsourcing, sales & business development

Confidential, Nashville, TN

Sr Business Analyst

Responsibilities:

• Researching and documenting current and future-state requirements and processes for the Confidential team and the solution provider. BRDs, User Stories, Technical Writing.

Confidential, Dallas, TX

Business Systems Analyst

Responsibilities:

• Gathering info, documenting, mapping and diagramming the entire IT landscape - every application, server, data warehouse, programming language, OS, interface, data objects, business processes and capabilities, user groups, etc.
• Implementing new Application Portfolio Management tool - leanIX, deciding on data governance, naming conventions, process improvement, documenting and technical writing for the tool, and training end users.
• Agile/Scrum sessions with major Retailer clients/prospective clients to decisions for project go-ahead decisions and scope for end-to-end solutions, from supply chain through the entire Retail/ Confidential process - from the Warehouses to the Stores, POS, Ecommerce, Mobile, Fulfillment/Order Mgmt (BOPIS, BISSTC, BISPIS etc.), Returns, Promotions, Card Payments etc.

Confidential, San Antonio, TX

Business Analyst/System Engineer

Responsibilities:

• We used existing labor, equipment and systems, adding and integrating new, relatively inexpensive off-the-shelf technology, some extra screens and dashboards, and an AI engine.
• Acted as Sr BA/Technical Solution Engineer, drove the requirements gathering sessions
• Led the Store Management and IT team interviews, documented, analyzed, distilled and synthesized conclusions
• Created User Stories and Use Cases, Minimum and Most Viable Concept docs
• Led and documented solution research, selected the equipment, gathered cost and technical info, searched and vetted providers, ensured availability, calculated and created the cost/benefit (initial and ongoing) analysis worksheet, worked with the Programmer BA on the process flow, wireframes and PowerPoint presentations
• Gathering requirements, configuration, database setup and data entry, screen & report design, testing, end-user training & documentation, coordinating projects with clients and Oracle, infrastructure and 3rd-party providers

Confidential

Sales Executive

Responsibilities:

• Sales, account management, business development, business operations analysis, requirements gathering

Confidential

Business Systems Analyst, Sr Retail Technology Consultant

Responsibilities:

• Designed Integrated/ Confidential Retail/POS/Wholesale/Ecommerce/Mobile/ERP solutions; searched for and vetted providers, coordinated projects and implementations, trained and supported clients with Retail systems
• ERP systems, other POS and PMS systems and integrations including: GP, AX, NAV, Sage 50/100, MAS 90/100/200/500 , ACCPAC, Oracle/MICROS EBS, Opera, Simphony, X-Store, QuickBooks, etc.
• Assisted hundreds of businesses with researching and implementing/replacing/updating POS systems, realigning and streamlining processes according to general Retail and business “Best Practices”, government and industry compliance - mostly COTS systems combined with innovative, outside-the-box solutions
• New hire training and mentoring, product documentation, sales template maintenance, SharePoint admin
• Main analyst for the most complex US and International projects

Confidential

Store Manager, Sales/Operations Manager

Responsibilities:

• Increased gross profit margin from 26% to 36%, reduced carrying inventory by 15%, and reduced shrinkage from 4% to 1% with better buying and merchandising, forecasting, vendor negotiation, inventory control, LP
• Increased sales volume 20% year over year compared to 5% historical and projected