TECHNICAL SKILLS:

Aldus Pagemaker, QuarkXpress, Corel Draw, Corel Photo-Paint, Autodesk View, Visio, Smart Draw, Paint, Microsoft Office including Access and FrontPage , Microsoft Project, Microsoft Publisher, Interleaf, Corel WordPerfect, Crystal Reports, Java, MRP System Software, Profs, DOS, Unix, Toad, Microsoft Outlook, Groupwise, NetMeeting, Lotus Organizer, Lotus Notes, Lotus Symphony, Adobe Acrobat, Adobe Photoshop, Adobe Dreamweaver Adobe InDesign, Adobe Captivate, Adobe FrameMaker, SQL JIRA, Rational Tools: TestManager, ClearQuest, ClearCase, Robot and Soda, RequisitePro, RequisiteWeb, Rational Requirements Composer, Bonita BPM 6.0, Serena Dimensions PCVS Version Manager and PVCS Tracker, Documentum, MS SharePoint, Microsoft Infopath, Moss 2007 and 2010, Remedy, Peregrine Service Center, Wiki, HTML, DHTML, CGI/ PERL, XML, UML and Microsoft .Net 1990-2014.

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst/ Sr. Technical Writer/ Requirement and Functional Analyst Contractor and Consultant

Confidential

Business Analyst/ Sr. Technical Writer

• Conducted a Documentation and Deliverable Process Audit which included interviewing the Subject Matter Experts SME's , Business Analysts and as well as Technical Writers
• Conducted a GAP Analysis to review the Deliverables process
• Worked with QA and management to improve document creation and delivery process through training
• Prepare Quality Audit Report with an evaluation summary as well as recommendations
• Reviewed the Software Development Life Cycle SDLC deliverables to verify that they were prepared and delivered in accordance with corporate and State Government standards
• Redesigned SharePoint site to increase efficiency

Confidential

Freelance Writer and Contributor

Cengage Learning Center

Freelance Technical Writer contract for Consumer Health series. The publication includes Health Insurance information for the Consumer and also focuses how the Affordable Care Act ACA will affect them. Work was performed during evenings and weekends.

Confidential

Requirement Analyst

• Updated current requirements includes Requirements Traceability Matrix RTM and the Requirements Traceability Verification Matrix RTVM
• Prepared the Software Development Life Cycle SDLC documentation
• Tools used: IBM RequisitePro and Quality Center

Confidential

Tester/ Requirement and Functional Analyst

• Conducted requirements elicitation workshops
• Developed screen mock-ups and use cases, updating the Requirements Traceability Matrix RTM and SDLC Documentation for IRS Procurement's new application and Integrated Procurement System IPS
• Updated Requirements Traceability Verification Matrix RTVM and System Test Management Plans
• Developed high level test scripts for new application
• Updated and created test scripts for System Integrated Testing
• Supported IRS SAT testers during their testing phase
• Updated the Project Management PM and Software Development Life Cycle SDLC deliverables, writing application user manuals, preparing technical proposals and project scheduling
• Provided support for IBM developers and IRS client.
• Managed the IBM side of the IRS's SharePoint site for document delivery
• Prepared documentation for 508 compliance
• Followed CMMi and ITIL procedures for software development and implementation
• Tools used: IBM RequisitePro and Quality Center and IBM Rational Software Modeler RSM
• Worked with Application Deployment team to define Incidents and develop an Incident Reporting process

Confidential

Senior Technical Writer

• Created and edited SOPs
• Maintained and updated project roadmaps
• Attended meetings with ISO 9000 Lead Auditor and provided additional advice to the Technology Service Department on gaining ISO 9000 certification
• Prepared IT Processes for CMMi level and ISO 9000 audits and certification
• Tested SharePoint Approval and Incident Reporting Procedures for the IT department

Confidential

Senior Technical Writer/Project Coordinator

• Created and edited SOPs, taking, preparing the Division's Weekly Activity Briefs
• Reported and managed the WAN Desk Website
• Created Incident Reports for Executive Management
• Created and edited Visio Network graphics
• Assisting in ATF IPv6 Transition Project Manager and Configuration Management using Dimensions and CSAM

Confidential

Business Analyst

• Provided Requirement gathering support for the JAD RAD sessions for the Department of Defense DOD and Virtual Interactive Processing System VIPS program
• Acted as liaison between Technical and non Technical users
• Conducted interviews, document analysis, requirements workshops, surveys, use cases, task and workflow analysis utilizing Requisite Pro and Documentum

Confidential

Tester/Business Analyst

• Provided Technical Writing support for ITSD's Communication Department for the Administrative Offices of the U. S. Courts
• Wrote and Edited official memos for Branch Chief, writing Significant Acts
• Responsible for interviewing SMEs, creating user guides and brochures, and working with Project Managers to develop Communication Plans and Strategies
• Worked with SharePoint Developer as a tester, to develop workflow processes and to develop user documentation.

Confidential

Consultant

• Edited and wrote Help Desk SOPs, assisted with editing Security audit reports other Security Documentation
• Prepared Help Desk Documentation according to CMMi level 4 requirements
• Provided Technical Writing support for ITSD's Communication Department for the Administrative Offices of the U. S. Courts
• Worked with SharePoint Developer as a tester, to develop workflow processes and to develop user documentation.

Confidential

Project Manager/Tester/Requirement Analyst

• Gathered and wrote Requirements, preparing technical proposal documentation, preparing training materials, preparing documentation meeting agendas, and managing biannual Documentation delivery for the Healthcare industry
• Updated monthly System Test Plan
• Worked with Project Management to implement Quality Processes including ITIL and CMMi level certification
• Supported the Centers for Medicare and Medicaid CMS Risk Adjustment System RAS , Risk Adjustment Processing System RAPS , and RAS Application Reporting Tool ART projects
• Utilized Lotus Notes database was used as for documentation collaboration, repository and as email.

Confidential

Business Analyst

• Wrote and edited white papers and Security documentation for The Department of Veterans Affairs IPv6 Transition Project
• Created document templates for RFPs and proposal writing IPv6 for VeriSolv Technologies, Inc.

Confidential

Requirement Analyst

• Coordinated, planned, wrote, and reviewed all SOP documentation for the nationwide enterprise Help Desk
• Placed SOPs in Amtrak/IBM's Content management system, which was posted on their intranet
• Conducted walk-through meetings with stakeholders and providing Peregrine Service Center Support
• Serve as point of contact, processed all requests and configured loaner laptops and for the Executive PC Loaner Program
• Configuration Manager for the Help Desk Department
• Earned ITIL v2 Foundation Certificate

Confidential

Business Analyst

• Developed requirements and use cases in web Requisition Tracking System RTS and web Integrated Procurement System IPS Re-engineering Project
• Tracked and Evaluated Metrics the Incident Reporting system for the webRTS/webIPS project
• Verified that our Datanamics met SLA and our CMMi certification requirements
• Provided the IFS process training to the Business Analysts
• Updated the fly to integrate with IRS' new financial software IFS
• Prepared the documentation for the Procurement software as

Confidential

Scientific Technical Writer

• Prepared Research and Design Lab Documentation for ISO 17025 certification
• Conducted research on vendor lab requirements and responsibilities.

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