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Sr. Business Systems Analyst / Scrum Master Resume

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  • IT professional with a global experience in techno - functional roles across various domains such as Healthcare, Energy and Utilities, Oil/Gas, Manufacturing with proven ability leading cross-functional and self-organizing teams in various capacitiesas a Sr. Business Systems Analyst, Scrum Master and Application Developer
  • Extensive knowledge of different phases of various Software Development Life Cycles (SDLCs), namely, Traditional Waterfall, Spiral, and Agile Methodologies - Extreme Programming (XP), SCRUM, KANBAN and Scaled Agile Framework (SAFe 3.0/4.0) along with Hybrid models such asWaterfall-Scrum
  • Experience in eliciting Business Requirements with various techniques, Joint Application Development (JAD),Interviews, Focus Groups, Document Analysis, Job Shadowing, GAP Analysis, and Survey/Questionnaire
  • Proficient in preparing wide range of documents including, High Level and Low Level documents (HLD/LLD), such as Business requirements document (BRD), Systems Requirements Specification (SRS), Use case Specification, Configuration document, and RACI matrix (Responsible, Accountable, Consulted and Informed)
  • Significant experience gained by extensive clientinteractionsin highly cohesive and loosely coupled Service Oriented Architecture (SOA) and 3-tier architecture with strong and in-depth understanding of XML, Web Services, ERP, CRM (Salesforce, Oracle Siebel), CIS, WMS, GIS andSQLacross heterogeneous IT environments
  • Knowledge of group of inter related web development technologies like HTML, CSS, JavaScript,AJAX, JSON, JBoss and JDBC. Possess good knowledge of validation scripting like JavaScript, JQuery, and Angular JS
  • Systematically and rapidly coaching agile concepts across teams in a manner that encourage team members to embrace new thought patterns and stretch to reach new levels of accomplishment
  • Coachedmultipleteams to apply Scrum methodology and trained them to be self-organizing and self-managing through meaningful use of Agile concepts like Backlog Refinement, User Story Value Mapping, Sprint Planning, Sprint Demo, Sprint Retrospectives, Scrum of Scrums, daily stand-ups
  • Acted as a Servant Leader in capacity of ScrumMaster and protected team from externalinterferences while resolving any impediments hampering team’s progress and qualityof product
  • Extremely skilled as Scrum Master in facilitating scrum events (Backlog grooming, Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective) to improve team’s performance and handling team dynamics
  • Strategic handling of Requirements Churn in Scrum efficiently by using Prioritizing and Estimating techniques like Planning poker, T-shirt sizing, Relative Mass Valuation, MoSCoW, Walking Skeletal, Validated Learning
  • Assisted project manager and product owner to track and improve efficiency and Team Velocity using Burn-Down Charts, Work Breakdown Structure, Process Management Plans, Milestones List and Gantt chart
  • Well acquainted with workflows and Unified Modeling Language (UML) diagrams including Use Cases, Activity Charts, ClassDiagrams, Sequence Diagrams, Data Flow Diagrams,Data Mapping and ER Diagrams
  • Adept at supervising Black-box Testing, Functionality Testing, System Testing, Integration Testing, Regression Testing, Security Testing, User Acceptance Testing (UAT), Load/Stress Testing, and Performance Testing
  • Strong knowledge of implementing Databases, Data Table Structures, Datamarts,Data Analysis, DataIntegration,Schemas and OLAP operations viz. Slice, Dice, Pivot, Roll-up and Drill-down
  • Skillful at designing and implementing SQL queries using joins (inner joins, outer joins), unions,select within select, order by, group by and aggregate functions to extract data from different data sources
  • Acquainted withRelational Database Management systems (RDBMS), programmed SQL Queries, Functions, business logic Stored Procedures and exposure to various databases such as Oracle and Microsoft SQL Server
  • Expertize in business process design and workflows using BPM tools such as IBM Blue Works and PEGA
  • Thorough understanding of Business Intelligence (BI) and experience in creating interactive, analyticaldashboards using Tableau, SAP Business Objects and IBM Cognos for decision making.
  • Ability to work independently and in teams to meet business deliverables with a result-oriented approach
  • Excellent communication skills, fast learner along with an ability to adapt quickly to any domain/environment
  • Self-motivated, Dependable, Organized, Competent Leadership and Time-management skills


SDLC Methodologies: Traditional - Waterfall, Agile - SCRUM, Kanban, Scaled Agile (SAFe 3.0)Hybrid - Scrum-Waterfall

Business Skills: Change Management, Problem & Incident Management, Impact Analysis, JAD Sessions, SWOT Analysis, Project Planning, Project Scheduling, Project Budgeting, Risk Management, Conflict Management, Excellent Communication, Competent leadership & managerial skills, Goal & Time oriented, Great Business Acumen

Business Intelligence tools: Tableau, IBM Cognos, SAP Business Objects, MS Excel 2007/10/13

Business Modeling tools: MS Visio, Mockup Screens, Balsamiq, IBM BPM (Blue Works)

Project management tools: MS Project, MS SharePoint 2007/10/13, HP-PPM 9.2

Requirement management tools: JIRA6.3, MS Office, HP ALM 11.5, Version One, Rational Clear Quest, Rally

Reporting tools: Tableau Desktop, IBM Cognos, MS Office Suite, TIBCO Spotfire, Qlikview

Architecture/Framework: Service Oriented Architecture (SOA), 3-Tier Architecture, N Tier Architecture, AWS, Cloud Platform (SaaS & IaaS), Apache Web Server

Testing tools: JIRA 6.3, HP-QC 9.2, HP ALM 11.5, Rational Clear Quest, Load Runner 12.02

Databases: MS SQL Server, Oracle 10g/11g, IBM DB2, MS Access

Data warehousing: Data Marts, Data Modeling, OLAP, OLTP, Data Mining, ETL, Slicing/Dicing, Drill Down/ Roll up, Pivot, Star and Snowflake Schema, Altova Map Force

Languages: HTML-5, CSS-3, XML, C/C++, PL/SQL, ASP, Java/J2EE, JavaScript, JSON, SOAP, RESTful, Matlab

Operating Systems: Windows XP/Vista/8/10, Red Hat Enterprise Linux (RHEL), Unix, Ubuntu


Confidential, NY

Sr. Business Systems Analyst / Scrum Master


  • Assisted in transition from traditional waterfall to Agile methodology by conducting Agile Workshops to educate everyone about AgilePrinciples and Manifestos, Velocity,Product Backlog, Technical Debt, Sprint Planning, daily Stand-ups, Sprint Review, Backlog Refinement, Sprint Retrospectivesand so forth
  • Identified and analyzed needs for various functionalities of the portal by using various techniques such as JAD, Document Analysis, SWOT Analysis, Requirements Workshops, and Interviews with Subject Matter Experts (SMEs) thereby communicating scope and goals to allproject stakeholders
  • Prioritized the development of missing tools and content in the existing framework by performing the GAP Analysis. Used the regular cadence to limit the accumulation of variance
  • Planned time boxed PI intervals, defined capacity margins, controlled number of stories and epics for each iteration, synchronized deliverables and events to facilitate cross functional trade-offs
  • Wrote correspondence, reports, implementation requirements, project status reports, oralpresentations and email, to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts. Also, analyzed the ROI to measure the efficiency and recommended cost cutting techniques
  • Worked extensively with GUI development team to create the initial UI wireframes, and mockupsusing Adobe Dreamweaver. Developed Mockup screens and prototypesusing iRise tool.
  • Constructed Requirements traceability matrix to determine the source of the requirement, to ensure all requirements are met and to locate affected system components when there is a requirements change.
  • Maintained the traceability matrix until business requirements were signed off
  • Promoted continuousimprovement ofbusinessprocesses, standards, procedures and tools
  • Coached team on best practices such as Continuous Integration and ATDD
  • Contributed with QualityAnalysts and testers in Integrationtesting and Systemstesting
  • Worked on establishing environments requiring regulatory compliance such as HIPAA, EDI and ICD
  • Prepared UMLDiagrams, Process Flow Diagrams, Business Process and Data Process Model using MS Visio
  • Assisted Lead Architectin creating Dimensional Model to ensure that the historical data is properly stored in the dedicated data marts, and the requirements are properly captured by the data marts
  • Coordinated with the other business analysts and assisted in Data modeling, Data mapping, ETLand Data extraction & Integration in the data mart by using the Informatica Power center from the legacy systems
  • Used Tableauto model, implement, execute, monitor and optimize processes by using Business Process Re-engineering (BPR) concepts
  • Analyzed Business Requirements from Black Box testing perspective. Reviewed Test Strategy and Test Plans to ensure that test cases reflect user needs for the functional, UI, Performance, Usability and Security requirements

Environment: Waterfall/SAFE Hybrid, ASP.NET, Tableau, SOA, MS SharePoint 2010, MS Project, MS Visio,MS Access, MS Word, MS Excel, JIRA, iRise, DB2, SQL Server Management Studio, SSRS, Informatica, HTML 5, CSS 3, JavaScript

Confidential, Long Island, NY

Sr. Business Systems Analyst / Scrum Master


  • Elicited business requirements by conductingJAD sessions,Interviews,Planning, Interface Analysiswith stakeholders and business owners. Also, collaborated withSubject Matter Experts(SMEs) and Dev teamsforPre-Analysisof the system and thereby capture project goals
  • Captained GAP Analysis by understanding the AS-IS and TO-BE business processes
  • Decomposed the scope from the BRD into user stories by conducting a story writing session with the Product owner and then the acceptance criteria for the PSPI (Potentially Shippable Product Increment)
  • Used IBM Blue WorksBPM tool to achieve dramatic improvements in productivity, cycle times and quality. Focused on data-analysis and interpretation, system interfaces, design of workflows, table assessment, workflows table management and business rules development
  • Presented reliable and auditableinfrastructure to implement transaction sets in message-oriented or session-oriented integration environment. Ensured that the requests are processed from web-clients using RESTful web services in XMLformat and interfaced to Gateway/Application webserver tier (AWS infrastructure)
  • Overlooked the configuration of WMS’sback-end web-based module that has a J2EE platform. Handled the integration of WMS and GIS so that continuous communication via ArcGIS API was possible
  • Designed front-end UI using HTML5, CSS3,Bootstrap and JQuery to simplify client-side scripting of HTML so that portal can be accessed on mobile platforms as well
  • Utilized JavaScript skills to display a map that can capture the location of outage via BingMaps JavaScript API
  • Involved in data profiling of existing sources to measure validity, uniqueness, completeness of data and checked the data integrity using Informatica Quality Centerwith CRUD (Create, Read, Update, Delete) these are related to HTTP operation by SQL queries such as Insert, Update, Select and Delete
  • Facilitated time-boxed SAFE ceremonies that helped PI planning, System Demos, Inspect and Adapt (I&A), ART Sync, Iteration planning, backlog refinement and architecture discussions
  • Helped the teamsmaintainvelocityusing regular cadence to enable small batch sizes. Analyzed variance, re-planned and adjusted budgets, helped overcome obstacles (if any) in case of schedule overruns
  • Facilitated the Pre UAT (User Acceptance Testing) and UAT; assisted in testing and maintaining quality procedures such as Black box and Regression testing; created all the relevant documents for appropriate users
  • Involved in Integration Test Planning, Test Preparation, Test Execution and Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements
  • PreparedRequirement Traceability Matrix in order to track test cases and test plans. Involved in securitytesting of API integration using RESTful UI. Tested JSON files to check the vulnerability of the system for security attacks. Ensured that there is no leak of sensitive information such as stack traces, server versions etc.
  • Recorded requirements in JIRA application; extensively used this tool for User Stories, Tasks and Issue tracking
  • Worked withTableauto createdashboards, identify theKey Performance Indicators to better analyze their data and measure the service level compliance of all automated & human controlled processes
  • Used MS Visio for Process modeling, Process mapping and Business Process flow diagrams
  • Coached Executives and a team into adopting agile practices on a pilot initiative. Educated members of the Dev team on the fundamentals of Scrum, subtleties and alternate agile practices
  • Collaborated with the Data Architect for performing ETL process (Extract, Transform and Load) to reduce/ extract data from larger, more complex databases. In several cases executed ad-hoc SQL Queries to perform feature based extraction & also generated internal reports to analyze the planned interfaces

Environment: Waterfall - Scrum Hybrid (SAFe4.0), JIRA 6.3, HP-ALP 11.5, JavaScript, SOA, RESTful, AWS, JSON, AltovaXML Spy, Informatica 9.1, Siebel CRM, Amazon RDS, IBM Blue Works, MS Office tools (MS Word, MS Excel, MS PowerPoint), MySQL Workbench, Tableau 8.3, Confluence 5.7.4

Confidential, TX

Sr. Business Systems Analyst / Scrum Master


  • Analyzed feasibility of business requirementsfor ERP execution,performed cost-benefit analysisfor building a consolidated data platform and defined scope, found out dependencies by interacting with Upstream Business Analysts, other Subject Matter Experts, Product Owner, Project Manager, Technical Lead and Dev team
  • Met with every department’s stakeholders to elicit requirements using techniques such as Business Rule Analysis, StructuredInterviews, Job Shadowing, Process modeling and DocumentAnalysis
  • Maintained detailed project documentation including meeting minutes, action items, issues list, feasibility analysis, cost benefit analysis and risk management plans
  • Lead a story writing session with an aim of decomposing the scope into epics and user stories using INVEST criteria. Also, worked on the acceptancecriteria for the above developed user stories
  • Helped Product Owner to Prioritize the Product Backlog items for developing Sprint tasks by taking technical suggestions from the cross-functional development team. Removed roadblocks or obstacles as needed
  • Involved heavily in Sprint Planning, Issue Trackingand Impediment Management using Rally tool
  • Facilitated DA in Creating Staging Area, Source, Target Databases for ETL and data mapping using Informatica
  • Developed a DataGovernance Strategy and created Data-mapping template to map elements/files with tables and columns in database by constantly interacting with the developers
  • Created ER diagram using enterprise architecture, identifying constraints and relationships such as Association, Composition, Aggregation, Generalization and Specialization
  • Followed a systematic approach to make organization's workflow more effective, more efficient and more capable of adapting to an ever-changing environment using PEGA BPM tool
  • Created training scripts, training module, training curriculum and operating manual

Environment: Scrum, SharePoint 2013, SAP Business Objects,Rally, MS Office 2007 (MS Word, MS Excel, MS PowerPoint), MySQL server 2012, HP ALM 11.5, PEGA BPM, Informatica, JAVA, MS Project, AWS, SOAP Web Services

Confidential, NY

Business Systems Analyst/Scrum Master


  • Interpreted managementsystem requirements and analyzed the maturity ofbusinessoperations against those needsto enforce efficient and best OSHA practices in the work environment of HSEE department
  • Collaborated closely with product owner on backlog grooming to keep productbacklog relevant and prioritized, ensuring acceptancecriteria are agreed upon and user stories are ready for sizing
  • Effectively tracked team’s progress, including burndown, velocity and releaseforecasting
  • Promoted continuousimprovement and help teams increase productivity and fosterinnovation
  • Improved team productivity and product quality by helping team inspect and adapt its practices
  • Understood the “AS-IS” and “TO-BE” system with proposed features while performing GAP Analysis
  • Contributed to ERPMasterDataManagement and Change Management strategies for the organization, including creating and maintenanceof an ERPDataDictionary, working heavily with the data team on SQL server for data migration purpose
  • Overlooked scripting of Client Side Validation and Server Side Validation to ensure inclusion of functionalities
  • Oversaw Black Box Testing based on test scenarios and test cases developed to eliminate gaps betweenrequirements and functionality
  • Helped in identifying the entities and establishing relationships between these entities based on the requirements from the business users using enterprise architecture
  • Executed the test scripts that were written for unit testing, functionaltesting, stress/load testing, compatibility testing in three different environments and logged and tracked the defects that were identified
  • Facilitated User Acceptance Testing (UAT) with the stakeholders and the business users
  • Developed timelines for project delivery, and managed projectsandresources to successful completion
  • Authored progress and completion reports, which were submitted to program manager on a weekly basis

Environment: Scrum-fall, JIRA, UML, MS Visio, MS Project, Oracle 10g,MySQL, ETL, MS SharePoint and Excel


Sr. Business Analyst


  • Developed and tested new SAP solutions to integrate with existing SAP ERP system
  • Analyzed the business process along with the prior project documentation for document analysis in order to understand and prepared a configuration document to provide SAPTechnicalconsultant for further analysis
  • Conducted Brainstorming Sessions with end users and SME to understand the processes and gather requirements and facilitated one-to-one interviews with key stakeholders and SME’s for requirements gathering
  • Complete comprehension of the task for materials administration module
  • Performed walkthroughs and knowledge transfer of business requirements and functional requirements with the development and test teams
  • Conducted corporate trainings across the nation that improved customer satisfaction to 96%
  • Used SharePoint 2007 for content management and document management
  • Immediate resolution to PRs according to Schedule Level Agreement (SLA)
  • Developed Test Plans, Test Scripts and maintained Master Test Plan. Additionally, performed User Acceptance Test (UAT) and Systems Integration Testing (SIT)

Environment: ASAP, MS Visio, MS Office Suite, Windows XP, SAP Solutions Manager, SharePoint2007


Business Analyst


  • Served as a liaison between HR department and the project team by assisting the business in identifying, understanding the recruitment process and documenting their business needs
  • Initiated JADsessions for design and documentation of the System Design Document (SDD) and madesure that all the requirements were implemented into functionality
  • Created packages, views, functions using SQL queries to get data from SQL server
  • Created prototypes for the application using HTML which helped business users to give their feedback
  • Involved in designing Front-End User Interface (UI) Screens using HTML, CSS, Java Script
  • Responsible for implementation of tasks to build required features and user training
  • Involved in unit testing, UAT, debugging, and document test cases
  • Assisted with SNOW-flake schemas in the Dimensional model architects to providing business rules
  • Created robust and efficient application following a Model View Controller (MVC) pattern
  • Worked on Stored Procedures, Database Triggers, Views and Transactions handling in SQL Server 2005

Environment: MS Office Tools (Word, Excel, PowerPoint, Visio), Visual Studio 2005/2008, HTML, CSS, SOA, SOAP


Java Developer


  • Understood the business process and assisted in developing Java Server Pages using HTML/CSS for User Interface and Java classes for business logic
  • Designed the Front-end Screens using Servlets and extensively used JavaScript for client side validations
  • Used AJAX and JavaScript for validations and integrating business server side components on the client side within the browser
  • Coordinated with back-end team for integration issues and participated in Code Review preparing Test Cases
  • Coded Data Access Object layer to send the data retrieved from Oracle RDMS database to the controller, through business delegate layer
  • Worked with servlets and used JDBC for database connectivity to MySQL

Environment: Java, JavaScript, JDBC, JSP, Servlets, Apache Tomcat, PL/SQL, RDBMS

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