Skills

• Demonstrates problem solving by finding IT solutions to solve operational business issues
• Meets challenges with creativity and resourcefulness allowing for faster implementation of projects
• Proven ability to interact with all levels of company personnel both business and IT staff to review, analyze and evaluate business systems and user needs
• Established track record of writing detailed descriptions of user needs and requirements
• Able to recognize system needs to parallel overall business strategies
• Relies on extensive experience and judgment to plan and accomplish goals
• Ability to provide last four managers as references
• Familiar with a wide variety of the field's concepts, practices, and procedures
• Understands business requirements analysis methods and techniques
• Ability to determine ROI metrics
• Strong verbal and written communications skills
• Skilled in meeting management
• Interacts effectively with team members and stakeholders at all levels, including executive management
• Strong understanding of project / request life cycle both waterfall and agile

Professional Experience

Confidential

Senior Principal Software QA Specialist

• Review and document processes and system interactions required for multiple departments including health claims, mail processing, reconciliation, remittance processing, and indexing to complete business functions.
• Projects included using Visio diagrams to document work flow and application interactions to allow web access to mainframe information at our outsourced location, allowing company to bid and receive additional work.
• Supported clients multiple branches with image retention and indexing with Oracle databases. Converted that system to a new OCR image system with SQL databases, which allowed the elimination of branch input requirements and transferred any remaining tasks to BancTec for processing.
• Solely responsible for building and maintaining all test scripts for fifteen different applications.
• Learned file transfer methods using Sterling and CuteFTP to serve on-call rotation as secondary support for secured banking transmissions.

Confidential

IT RAD Supervisor

• Supervised Requirement Managers as they assisted customers in developing functional specifications. Continually collaborated with the business units to maintain project scope.
• Designed and established templates and standards for documents related to requirement gathering, tracing back to original business requirements.
• Implemented use cases and business process modeling as additional requirement gathering techniques.
• Resourced IT Business Analysts to assist in the creation of a new business unit in the Medicare Advantage Market, which was accomplished in less than four months.
• Assisted multiple departments with creating and using automated macro tools to limit file fixes and to reduce manual monotonous work.
• Created and implemented an alternative solution within 300 hours, which had been initially estimated at over 1600 hours with no implementation date. The estimated annual impact of this project was 7,000,000 per year in retained revenue.

Confidential

Business Systems Analyst IV

• Assisted customers in developing business cases and project justifications for modifications.
• Conducted requirements development sessions with customer and project team stakeholders.
• Developed detailed process documentation.
• Strong understanding of project / request life cycle.
• Acted as contact between programmers and testers to deliver requested maintenance changes of existing systems.
• Recognized as subject matter expert supporting Customer Care and Actuarial departments' IT needs.

Business Systems Manager Quality Assurance

• Improved processes within the Quality Assurance area supported departmental and company strategies during company growth of annualized sales revenue from 300 million to 1 billion.
• Led model office / quality assurance team of 15 employees in gathering requirements and testing:
• The integration of two administration systems into a single system with over 300,000 policies.
• An Interactive Voice Response system.
• Creation of Graphical User Interface to a mainframe system.
• An electronic data interchange for HIPAA transaction compliance.
• Responsible for maintenance and system projects of five legacy and multiple distributed systems.
• Resolved issues in relation to production support and issues related to system testing.
• Managed a million dollar cost center.
• Monitored the development, maintenance and upgrading of test tools, test scripts and test architectures for applications and products.
• Oversaw the analysis of test cases and ensured the provision of regular progress reports.
• Directed and tasked those on test engineering team regarding projects, tasks, and operations.

Senior Business Analyst

Interfaced with Actuarial, Accounting and Customer Care in developing and communicating requirements, tested and confirmed system changes completed and promoted to the production regions.

Actuarial Assistant Actuarial Technician

Technical Summary

Software Interfaces:

Selenium IDE, Selenium Remote Control Web Driver , Web Enabled Mainframe Interfaces, FTP, Policy Management System, Image Repository, Processor 1 Claims , New Business, Agency, Actuarial Data Warehouse, Web Based Rating Interface, Agency Data Warehouse, MS Access, Visio, MS Word, MS Excel, Open Office, Rumba, Blue Zone, Clarity, MS Explorer, MS Project, MHS ED4011 Transactions, GeoAccess, Test Director, QA Run, AutoTester, Contracting Requirement Tracking Software, Dynamic Formula File, Plan Description File