Sr. Continuous Process Improvement Analyst Resume

SUMMARY:

Results - oriented finance professional with global experience in project management, process improvement, and business development. Superior communication skills, easily interacts with executives, regulatory agencies, clients and colleagues. Accomplished in research, creative problem solving, and extensive knowledge in the area of risk regulations (Dodd Frank Act and European Market Infrastructure Regulation Act).

COMPUTER SKILLS:

Languages: Fluent in Serbo: Croatian

Software: Microsoft Office

JIRA: Bloomberg Terminal

Platforms: DTCC Portal US and EU

MarkitWire: ICE Link

EXPERIENCE:

Sr. Continuous Process Improvement Analyst

Confidential

Responsibilities:

Managing improvement projects within the regulatory reporting.
Jurisdiction Lead for Securities & Exchange Commission and Canada (10 Provinces and 3 Territories).
Identifying and evaluating opportunities for change in policies and procedures to improve performance.
Creating project plans and proposals to address opportunities within Confidential Bank and assist with implementation of major process changes.
Working cooperatively and closely with senior management and technical staff.
Performing as a project manager for assigned areas and projects.
Developing functional specifications for automation system enhancements.
Creating ad hoc reports as requested by management.
Contributing to weekly continuous improvement meetings.
Presenting project status updates and performance updates via PowerPoint presentations to management weekly.
Report on project statuses and savings to various levels of audiences/management.
Identifying potential cost saving opportunities and project ideas within the organization.
Provide for internal departments on the newly implemented controls.

Product Lead

Confidential

Responsibilities:

Established a new role “Product Lead - Credit Derivatives” in the Jacksonville office.
Led working groups to discuss product issues and improvements.
Contributed on the user acceptance testing and provided sign off on completion.
Point of contact for all credit derivatives queries within the company.

Team Lead

Confidential

Responsibilities:

Managed the team of five trading assistants
Interviewed new candidates for hire and participated in agile UNF recruiting program
Investigated issues from all accounting groups including Trade Processing, Trade Settlements, Securities Valuation, Securities Analysis, Compliance, and Internal Audit
Communicating with internal technology groups regarding trading system issues
Reconciled inconsistencies between front and back offices departments
Provided all aspects of trade support functions for corporate high grade, high yield, emerging markets, and distressed trading desks
Worked closely with traders/salespeople in order to resolve discrepancies and inquiries from internal/external parties.

Senior Operation Analyst

Confidential

Responsibilities:

Functioned as a primary liaison between Traders, and valued clients.
Monitored all daily swap / bond transactions for trade errors and perform required corrective action for nine traders.
Reviewed, processed, and priced all structured credit trades on a daily basis.
Performed detailed investigation for daily P&L and trading positions.
Performed registration of convertible 144A positions.
Process bulk trade bookings, such as compressions.
Helped Back Office to resolve any settlements quires.

Credit Card Collection Agent

Confidential

Responsibilities:

Audit customer delinquent account holders 5 to 155 days’ delinquency from across the country by telephone, averaging about 200 outbound / inbound calls a day
Requested payment of the outstanding balance in full or created alternative payment arrangements for the delinquent account holder, if they cannot pay the outstanding balance in full
Negotiated with customers to arrive at the best resolution for the client and the company by using compassion, empathy and respect
Processed payments using check by phone, credit/debit cards, Western Union, or offer the customer the ability to mail in payments and recommend what further action should be taken for account holders who default on their payment plans
Toggling in and out of different client systems to locate customer accounts and document all collections activities
Performed skip trace on the clients that were not reachable on the number listed on their accounts

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