Skills

Key Professional Skills and Training

• Web: HTML, JavaScript, Java, Java Server Pages/Servlets, WebsSphere, Visual Age for Java, JDBC, Java Bean, RMI, XML, Rational Rose, Broadvision, Frontpage, Dreamweaver, DHTML, Perl/cgi, OOAD, Dimensions, Eclipse
• Data base: Informix, DB2, Teradata, Oracle, Toad
• Languages: Basic Business Basic, Unibasic Thoroughbred , Cobol, Turbo Pascal and Visual Basic
• Others: Unix Administration, Shell Scripting, ETL DataStage, CICS, Decision Suite, JCL, MQ Series, MVS/TSO, Changeman, PVCS, SAP CRM, SAP Netweaver, SAP EP Enterprise Portal , Workflow Process Modeling, Data Modeling, Application Requirements, SOA, SOMA, Rational Requisite Pro, Rational Software Architect, HP Quality Center, MS Project

Professional Organization

Professional Experience

Confidential

Business Analyst IV

• Case Management, Information and Payrolling System II CMIPS II A State of California project supported by HP Healthcare and Public Sector Organizations Project Manager /Technical Operations Analyst
• As part of the Operations Management Team, I am responsible for
• Process analysis Analysis and documentation of current processes. Formulate recommendation of to-be process solutions.
• Special project management Operations including Implementation of IBM's Optim and Archiving
• Discovery
• Test Management Data
• Data Privacy
• Archiving
• Change Management for the Operations team including
• Service Ticket Queue Management
• Work Order Management
• Service Request Management
• Incident Management
• Owns the Monthly Operations Management Report delivered to the client.
• Analyses and reports weekly Project Status for the Operations Team

Confidential

Business Analyst IV

• This program engages multiple projects in multiple applications with multiple IT Teams. My role includes all of the following:
• IT Change Manager All pieces of work in this program goes through the change control process whether the change is a new requirement or an actual change to an existing requirement, my role is to manage the change control process and to make sure that all work items go through the necessary approval process and managed all throughout the SDLC Process
• Program Business Analysis Ensures that all Business Requirement Documentations, Use Cases and Functional Specifications at a program level are delivered on time and of the quality they need to be
• Master Data Analysis Maintains the Master Data repository to enable data integrity between multiple applications
• Metrics Analytics Manages system metrics for senior level management reporting

Confidential

Business Analyst IV

• Managed a team of 8 EDL Engineers, 5 System Designers and as many as 12 Business Analysts
• Was responsible for delivery of requirements by the Requirements and Analysis Team for the Front-End CA DMV Project
• Led the Front-End Business Systems Analyst Team collaborate with the Business Clients, EDL Legacy Programmers Functional Subject Matter Experts to gather, understand and document business needs and requirements, using structured methodologies and tools
• Actively participated in the project's strategic planning with our DMV Clients to meet desired goals and resolve or mitigate identified risks and issues
• Was responsible for the smooth turnover of requirements including training the clients to manage their requirements
• Assisted in the analysis and resolution of underlying issues arising from investigations into requirements
• Assisted Program Manager with estimation and project scheduling
• Owned the documentation of Business Processes for the new modernized system
• Provided Requirements and Analysis Team project plan resource requirements, requirements development estimates, etc. and track progress throughout the course of requirements phase of development
• Provided support throughout the SDLC process to ensure business objectives are met
• Worked with the Development Team to ensure that proposed design meets requirements and enterprise quality standards
• Worked in conjunction with Testing Quality Assurance resources to determine system and user testing requirements
• Managed the Requirements Change Management process for the Front-End Team including following through Requirement Change Requests from requirements to development and testing
• Coordinated Defect HP Quality Center Triage Meetings for the Front-End Project Team including the Client, Project Manager, Developers, Testers and others
• Supported the analysis of business requirements by utilizing knowledge of business areas and existing platforms/applications for the system being modernized
• Utilized modeling techniques for example, business process, activity diagrams, conceptual diagrams , to discover and clarify the functional and data requirements.
• Reviewed supporting business case throughout the course of delivery to ensure that business case objectives are met, and escalates issues accordingly
• Worked with the business to understand and determine system business processes
• Translated business needs based on current system behavior into tangible requirements to deliver useful functional specifications
• Analyzed, created and documented process improvements that facilitated procedural clarity for the Requirements and Analysis Team and in some cases adapted even by the Clients such as the Requirement Change Request Process, Requirements Defect Resolution Process

Confidential

Business Analyst

• Part of a team that developed a web based Retirement and Health System for CalPERS
• Led a team of detail designers to ensure tasks within each phase for assigned functional area s are completed on time
• Designed business processes, gathered requirements and gained an understanding of the current system business rules and processes
• Owned business process design and procedure development
• Owned use case development, business rule specification, and user interface prototyping
• Managed the scope of the designated functional area as defined in Requisite Pro
• Worked with Technical and Business Teams to clarify requirements in support of application design activities
• Analyzed data to ensure that the modelers document data relationships accurately to support the business and application design
• Reviewed high-level and detail-level design of key components
• Worked with Quality Assurance Analysts to identify testing strategies for key components
• Conducted functional tests of releases for compliance with requirements
• Worked with the Application Architect to audit and validate baseline components within their functional area

Confidential

Business Analyst/Requirements Analyst Consultant

• New product requirements analysis for demo and production development including Enterprise Dashboard and Enterprise Portal
• Identified client process and cost improvement opportunities
• Collaborated with Clients to gather business requirements
• Translated requirements into functional specifications
• Work process analysis and documentation as part of enterprise CMMI effort
• Worked with Project Team including the technical development team and QA team to ensure that the application solution meets customer needs and requirements
• Supported applications used by various government and its agents for vehicle emission testing and for fish games licensing
• Developed requirements documentation such as Vision, Change Analysis, Use Case, Reports Requirement, and other documents
• Acted as liaison between the business stakeholders and the technical project development team

Confidential

Solution Analyst/Systems Analyst

• Gathered, clarified, analyzed and translated business requirements into technical specifications, working closely with Business Stakeholders, Application Developers, Quality Analysts, Security Analysts and other project team members
• Designed systems that streamlined the business process, improved system functionality and data quality
• Delivered business process flows, detailed requirements, use cases, high level designs, and prototypes
• Reviewed other project deliverables such as high level requirements, and QA test plan
• Designed the Joint Marketing Program JMP Reimbursement on IION Intel Inside Online
• Involved in the exploration, requirements gathering and analysis of SAP CRM Marketing Planner implementation for managing JMP campaigns and marketing activities
• Participated in the review of requirements and design for the co-development effort for the new SAP MDF module that will be delivered by SAP in 2007
• Managed the project's Security Requirements for the use of SAP CRM, SAP EP and SAP BW
• Led the work on the project's Data Definitions including participation in the Common Language Forums to integrate various enterprise definitions among different marketing systems MRM, MDSS, IION, SAP CRM, Telesales, etc.
• Coordinated training for the team of Solution Analysts in the Customer Solution Integration CSI organization including representing the group at the enterprise Virtual Analyst Training VAT meetings
• Communications liaison for the Folsom Site's Asian Cultural Integration Employee Group

Confidential

Systems Engineer / Web Developer

• Supported: Sears.com, Dealer Store Website, Retail System Intranet site
• Analyzed, designed, developed, integrated, troubleshot, modified, and maintained web applications front and back-end from small to large complexity in scope
• Designed, developed, installed and supported custom conversion/transformation and interface software components, including modules, job streams, and programs to extract, cleanse and transform the source data into load files ETL that are used to load the physical databases
• Participated in architecture and design process
• Supported cross-platform development, integration with data transformation, security, job scheduling and database loading tools, source code control and release management and design systems and user documentation deliverables
• Collaborated with Project Manager, Analysts, and Architects to plan project timelines/iterations according to project complexity, risk, and Business Partner priorities
• Provided production support from implementation of the application through warranty period
• Assessed functional project requirements, translated into technical development projects and participated in design documentation for assigned components/modules
• Conceptualized system design requirements into technical designs consisting of process flow and or/UML diagrams and program specifications and or other methodologies
• Participated in certain aspects of user consulting, system analysis, data analysis, general system design, and detailed system design
• Worked with QA and Production Support teams to ensure a smooth transition of the application into production
• Managed special projects such as development of Retail IT intranet site and various Dealer Store Website projects
• Lead QA Analyst
• Reviewed codes, created test plans, and conducted systems testing for the Product Services organization in accordance to established QA standards and business requirements
• Documented and communicated system problems as well as suggest solutions to responsible parties
• Programmer/Analyst
• Supported 22 Telemarketing Centers by analyzing, developing, maintaining, testing and installing program changes and enhancements in accordance to business requirements Cobol
• Instrumental in the transition of 8 manual Telemarketing Centers to Automated Call Centers

Confidential

Programmer/Analyst

• Analyzed, designed, developed and maintained the Warehouse Time Management System, Audio Advertising System, Bill of Lading System and Video Accounts Payable System Unibasic on Unix
• Supported and maintained the Inventory System, Advertising System, and Invoice System. Acted as project as Project Manager in various special programming projects
• Analyzed business processes and requirements
• Assisted the administration of our SCO Unix System

Confidential

Software Service Technician

Provided software support for various Municipalities and Park Districts that use the AEK Accounting and Parks and Recreation, Municipal, and Custom Software Thoroughbred Basic on Unix

Confidential

Programmer

• Analyzed, developed, maintained, tested and documented the company's AR programs BBX Basic on Unix in accordance with business requirements and processes
• Assisted other programmers with maintenance of accounts payable and machine audit control systems
• Supported our corporate and 12 regional offices with all IT requirements

Confidential

Data Center Scheduler

• Scheduled all computer jobs for the Data Center
• Performed tape management duties
• Help the computer operators with running computer jobs
• Records Management Administrator
• Managed record archives for the company
• Supervised 4 Micrographics Operators