SUMMARY:

• A proven, experienced, and certified Agile IT professional seeking to add value in a technology leadership position focusing on software implementation, strategic thinking, and process improvements.

TECHNICAL SKILLS:

• Systems Analysis, Automated Testing, Selenium, Project Management
• Agile Project Management, SCRUM, JIRA, Microsoft TFS (Team Foundation Server)
• Disaster Recovery, Product Owner, Backlog Management
• Sprint Planning, Change Management, Crystal Reports
• Technical Writing, LINUX, UNIX, Vendor Management
• Windows Server, ORACLE, SQL * Plus, XML

PROFESSIONAL EXPERIENCE:

Lead Product Owner

Confidential, Atlanta GA

Responsibilities:

• Prioritize and build the product backlog from which scrum teams pull work
• Engage senior leadership on product roadmaps, release plans and team metrics
• Develop and managed release plans for international development groups
• Communicate product vision to engineering teams
• Develop metrics to measure SCRUM team productivity
• Translate business requirements into user stories, features and epics
• Lead various sprint ceremonies and collaboration sessions

Business Analyst/Product Owner

Confidential, Buckhead GA

Responsibilities:

• Lead scrum team user story grooming, estimating, and sprint planning/review ceremonies
• Collaborate wif business stakeholders to refine requirements
• Developed a Business Analyst Community of Practice (CoP) for cross functional BA resources
• Support the global steering committee - soliciting feedback/direction from sales & marketing
• Implemented SFDC integrations including Google Analytics, Arpedio, Totango among others
• Manage user story backlog in JIRA, an industry leading agile implementation tool
• Support global sales process automation in Salesforce.com (SFDC) instance of 600+ users.

Senior Business Analyst

Confidential, Alpharetta GA

Responsibilities:

• Developed and executed Selenium automated web testing scripts for loyalty customer portal
• Performed client-specific batch testing of loyalty card platform
• Utilized JIRA agile tools to track user stories, sprints and software defects
• Performed and analyzed testing of batch processing platform
• Participated in daily stand-up meetings to ensure project sprints remained on track
• Demonstrated web workflows to cross functional internal teams
• Supported and monitored monthly software releases

Business Analyst

Confidential, Atlanta GA

Responsibilities:

• Developed and managed multi-million dollar online customer portal implementation project
• Managed teams of analysts, database engineers, managers, vendors and other internal resources
• Delivered executive-level data trend analysis aiding business process improvement
• Provided IT strategy and direction through analysis of technology alternatives
• Served as primary IT resource for developing RFPs and RFIs related to technology implementations
• Analyzed infrastructure for PCI/DSS compliance and potential vulnerabilities
• Delivered industry presentations on improving IT organizations through online interactions

Systems Project Manager

Confidential, Decatur GA

Responsibilities:

• Develop IT infrastructure schematics to maximize productivity of new media technologies
• Collaborate wif user groups to develop system requirements and optimal system settings
• Develop site-specific implementation plans for 100+ county installs
• Manage third-party vendor teams responsible for system delivery and execution
• Develop templates for scheduling, implementation and testing of local system setups
• Create statements of work (SOWs) specific to budget and scope for each local install site
• Manage and track resource utilization, providing appropriate metrics to upper management
• Create close out documents, capturing budgets, timelines, and resource utilization

Business Analyst/Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Support pre-paid processing technology initiatives wif retail, financial and wireless clients
• Manage IT relationships wif wireless carriers, merchant partners and third-party service providers
• Manage resources and timelines allocated to project delivery
• Report project status and align project results wif key business needs
• Execute IVR readiness analysis project to ensure system capacity for peak periods
• Create and deliver IT departmental and system metrics to executive management
• Determine and report system and financial impact of production outages
• Compile internal/external root cause analysis (RCA) documents after production events

Senior Systems Analyst

Confidential, Alpharetta, GA

Responsibilities:

• Architected UNIX system solutions supporting American, Canadian, and Int’l Stock Exchanges
• Supported 40+ cross-platform servers and environments in US, Toronto, Hong Kong, Japan, and UK
• Implemented LDAP autantication across UNIX/Linux platform in domestic and international locales
• Developed and enhanced processes for maintaining a server configuration repository
• Developed custom UNIX scripts to increase efficiency of troubleshooting production issues
• Verified pre-production testing and back-out plans for change management items

Programmer/Lead Analyst

Confidential, Atlanta, GA

Responsibilities:

• Managed 24x7 operational support personnel, including, reporting, and professional growth
• Developed UNIX-based, C++ application components utilizing API calls to third-party software
• Developed ORACLE interfaces between UNIX modules and PL/SQL packages
• Developed custom taxation interface for ABS billing solution utilizing custom software libraries
• Aided client in developing requirements for modifications to existing billing platform
• Integrated Vertex taxation software wif custom C++ application
• Optimized database application performance using, Pro*C and ORACLE
• Gatheird business and technical requirements for operational development projects