Sr. Business Application Analyst Resume Simsbury, CT - Hire IT People

PROFESSIONAL PROFILE:

Accomplished solution - oriented and analytical professional Business Analyst with 22 years of insurance experience in Claims, Underwriting & Information Technology. A proven track record in the successful direction of a broad spectrum of corporate system operations, regulatory compliance & product development initiatives while participating in the planning, analysis, and implementation of solutions in support of the business objective. Proficient in operational efficiency, business process improvement, data analysis & eliciting requirements. Employs root cause analysis to identify issues & develop process improvements that lead to savings in revenue, costs & fees. Exceptional planning & implementation capabilities, problem solving, and possess system developmental expertise that includes requirement definition, design, full systems construction, testing, and production support. Ability to coordinate and direct all phases of project based efforts while motivating and guiding teams.

AREAS OF EXPERTISE:

Functional & technical Specifications: Business requirements definition

System Gap Analysis and cost benefits: Application & database Design

Application System Development: System Integration

End to End Policy Administration: Deployment Coordination & Production Support

Unit Testing & User Acceptance Testing: Off-site & On-site Team and Project Leadership- Offshore Testing Assistance

SDLC Best Practices: Microsoft Word, Excel, PowerPoint

Finite experience in: SharePoint, Visio, - Clear Quest, Clarity, Lotus Notes, Outlook SQL Query Tool & Agile Methodology

WORK EXPERIENCE:

Sr. Business Application Analyst

Confidential, Simsbury, CT

Responsibilities:

Liaison between IT developers and business sponsors, actuaries, State Filings, Legal, QA, etc. Determine scope of projects, elicit & complete detailed functional business requirements / design event processes.
System testing / test conditions & Project / Release management collaboration throughout entire project development lifecycle.
Work with aggressive timelines & constantly changing priorities.
Subject Matter Expert (SME) for several different systems & business/technical processes
Subject Matter Expert (SME) on the policy administration system
Routinely train new hires on systems & processes.
Support & oversee several projects in parallel while allocated to multiple areas:
Operations & Production Support - contact person/SME for 1st and 2nd Level Help desk incidents, System Enhancements & System Defects
Regulatory Compliance & Product Development - rate plan approvals, rate bearing endorsements, policy form updates, system enhancements and many other urgent Compliance needs.
Integration work including collaboration with Legacy ACE BA's, Cognizant & DuckCreek, on writing requirements & customizing design / functionality for a new Duck Creek Interface; SME/Trainer for System Training of Cognizant off shore BA & development teams.

Sr. Help Desk Analyst

Confidential, Simsbury, CT

Responsibilities:

Support all users on multiple systems, compliance inquiries, premium discrepancy issues & inquiries via phone & email (including extended on-call expert rotation nights & weekends).
Troubleshooting end user business issues
Tracking of all incidents in a service tracking system Peregrine & Service Manager.
Update & maintain requests for new hires in our security database.
SME of several systems, compliance guidance & security rights; System training; Discrepancy Management Tool.

Senior Underwriting Associate

Confidential, Simsbury, CT

Responsibilities:

Strong Wholesale Brokers relationships
Rated, Quoted, Booked & Issued new business/renewal policies & midterm transactions.
New Business & cross-selling/prospecting & quoting
Organized & conducted training classes regularly on current and/or new systems & procedures.
Extremely high phone, email, and mail volume.
Conducted all system & procedure training for new hires.
Maintained daily electronic diary & books of business

Account Underwriter

Confidential, Simsbury, CT

Responsibilities:

Handled multiple high-volume renewal books of business, approx. 700-1200/month, for Specialty Commercial Lines business with Retail & Wholesale brokers.
Rated, Quoted, Booked & Issued renewal policies & midterm transactions.
Cross selling & Prospecting new business opportunities for renewals & new business
Managed an extremely high phone, fax, email, and mail volume.
Maintained daily electronic diary & books of business

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Sr. Business Application Analyst Resume

Simsbury, CT

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