Career Summary/Professional Strengths:

• More than twelve years of experience as a Property and Casualty business analyst
• In-depth knowledge of the SDLC including requirements gathering, documentation, testing and implementation
• First rate verbal and written communication skills
• Familiar with the strategies of business analysis including UML.
• Able to communicate technical information effectively to non-technical professionals
• Comfortable working with all levels of management
• Excellent computer skills such as Excel, Power Point, MSWord and Access
• Sound knowledge of all aspects of property and casualty insurance
• Able to work under pressure and handle multiple tasks
• Goal-oriented and able to work independently
• Basic and Intermediate Accounting courses

Professional Experience:

May, 2008-September- Confidential,
Portsmouth, NH

Highlights include:

• Business analyst for all phases of the Software Development Lifecycle for two new commercial programs plus other implementations for changes to existing products.
• Responsible for gathering and verifying requirements, creating validity test cases and final implementation
• Lead analyst for bureau and state reporting specifications and standards; Responsible for ISO specifications
• Configured GENIUS data base with new products and updates for General Liability, Commercial Automobile and Inland Marine
• Worked as business requirements implementation analyst for regional business analysts by verifying and coordinating modifications and other system changes.

Senior Business Consultant, 2008-current. Gathered specifications from the business areas and wrote detailed specification documents to serve as documentation and as a working resource document. Lead conversion analyst responsible for integrating, testing and documenting two new underwriting for Liberty Mutual International Underwriters. Provided leadership in requirements gathering by meeting with business stakeholders and balancing their needs with the limitations of the platform. Created all necessary testing scenarios assuring data integrity as well as meeting business and reporting needs. Travelled extensively to meet vendors and intercompany staff to assure requirements were laid out in an orderly and timely basis. Used all available tools to analyze and test data.

Configured Genius production with new codes and products as requested by business. Updated and revised older products as mandated by business. Maintained a positive and effective working relationship between business and IT. Provided feedback to regional analysts and developers on the configuration needs prior to implementation.

Acted in an advisory capacity with respect to how a product should be coded to meet regulatory and data bureau requirements.

June, 1981 to March, 2008 Confidential,
, Canton, MA (formerly CGU and Commercial Union Insurance Company)

• Lead analyst for bureau and state reporting specifications and standards of a new commercial lines automobile product.
• Lead test analyst of product performance and downstream report development.
• Met regularly with senior management to report on product development to ensure on time delivery
• Created rating territory code to zip code conversion used by multiple systems

Senior Business Analyst, 1998-2008. Successfully implemented data integration and conversion procedures across multiple lines. Maintained high data integrity in a fast paced asset acquisition environment. Supervisor of three professional staff. Regularly participated in project teams ranging in size from 3 to 5 professionals as the principal data specialist. Leader of several teambuilding initiatives. Worked with ISO and CAR in submission, correction and setup of data reporting procedures.

• Led testing of the Insurance Application Framework web-based policy writing system. Coordinated development and business needs. Authored and implemented testing criteria and standards while meeting stringent deadlines. Employed creative solutions to complex problems.
• Implemented and documented procedures for auto liability reporting for 15 states in a major expansion of personal automobile business; including testing, business projections, interpreting and implementing state requirements. Integrated a new agency’s $150 million auto liability reporting data into the company’s database.
• Provided solutions to Claim Technical staff for correction of inaccurate loss data to external systems during a major reevaluation of the claim processing procedure.

Senior Tax Accountant, 1993-1998.

• Directed efficient filing of over 600 tax returns annually and projected monthly premium tax accrual. Recouped over $1 million in overpaid assessments through analysis of prior reports

Senior Statistical Analyst, 1981-1993.

• Streamlined reporting of ISO annual verification forms and excess profits reports resulting in significantly reduced processing time and reduced fine exposure. Investigated and corrected balancing issues with workers’ compensation Policy and Accident Year reports, leading to fewer assessments and more accurate and timely data.

Education:

• Basic and Intermediate Accounting (4 courses) - University of Massachusetts/Lowell
• Certificate in Technical Writing - University of Massachusetts/Lowell
• M.A. Suffolk University, Boston, Massachusetts
• B.A. University of Massachusetts/Boston