SUMMARY:

• Define and monitor critical KPIs for catalog operation
• Consistently evaluate team workflow and maintain the highest expectation level for team performance
• Define standard operating procedures and tools to standardize quality assurance activities for all product data, imagery, and categorization on the web and mobile app.
• Work closely with cross - functional leaders including engineering, data engineering, product design, operations and marketing in defining and executing catalog improvement projects including:
• Developing optimized crowdsource data process through shoppers for catalog improvement and real-time data verification.
• Catalog taxonomy redesign,
• Image availability and standardization.
• Drive catalog user satisfaction by improving the quality of product information and product categorization standards.
• Define and communicate the status of product catalog and performance metrics to executive leadership and stakeholders throughout the organization.

PROFESSIONAL EXPERIENCE:

Supply Chain Manager

Confidential, Alabaster, AL

Responsibilities:

• Performed monthly capacity planning based on EDI forecast as well as tool and machine utilization for production managers.
• Evaluated the impact of new mass production as well as end-of-life projects on available capacity, tool and machine utilization for Production and Plant Managers.
• Oversight of material goods and equipment inventory, defined optimum level of safety stock for raw material, and finished goods thereby securing uninterrupted production flow and on-time delivery of finished products customers.
• Analyzed statistical data and reports to ascertain trends in performance, resulting in maximum effective and efficient use of logistical resources.
• Conducted full Bill of Materials and component cost review on all current product lines and upcoming new product introductions, ensuring accurate cost of goods sold and product profit Margins.
• Improved inventory control policies and procedures by redefining SOPs for Shipping & Receiving, Inventory/Cycle Count programs and warehouse layout resulting in an improved material flow.
• Experienced in TS 16949 audit preparation and successful completion with no major infraction.
• Engaged in effective communication; improving relationships with all vendors and Tier 2 suppliers.

Operations/Processing Manager

Confidential, Tuscaloosa, AL

Responsibilities:

• Established consistent 100% execution of Period Production Plan resulting in sales growth from 14% loss to 5.8% gain in 11 months, 3 record sales months and 11 consecutive months achieving EBITDA targets.
• Implemented lean manufacturing techniques, such as 5S and Just-In-Time delivery system, resulting in a profitable 85% reduction of inventory and attaining the status of number 1 production facility in the company for production, safety and labor efficiency.
• Recruited new hires, trained, evaluated and counseled processing staff.
• Established cross plan for all processing staff and maximized individual output by strategically placing employees according to their strengths.
• Monitored employee key performance indices to gauge employee improvement and recommend promotions, re or terminations as necessary.
• Strongly enforced safety policies and procedures, which resulted in over 380 consecutive OSHA reportable incident free days.

General Manager

Confidential

Responsibilities:

• Attained 100% staffing of 24-hour shifts through the continuous recruiting and of qualified candidates.
• Achieved a 30% increase in back storage capacity by implementing “Just-in-time” delivery system; eliminating initial back-stock, conducting perpetual inventory audit and increasing number of vendor deliveries to meet real time demand.
• Achieved 36% increase sales versus prior year in major product categories by reviewing daily sales reports and developing sales strategies to focus on lower performing categories.
• Developed and enforced a “customer first” practice, providing customer service and mentorship to all front-line personnel as well as resolving customer issues promptly and professionally.
• Monitored employee key performance indices to gauge employee improvement and recommend promotions, wage increases, or terminations as necessary.
• Maintained payroll budget by implementing resource-leveling techniques to eliminate overtime cost.
• Processed all vendor charge and credit invoices promptly and accurately.
• Maintained a properly merchandised store in accordance with planograms and maintained accurate pricing of all merchandise.

Store Manager

Confidential, Schaumburg, IL

Responsibilities:

• Recruited, trained, evaluated and counseled store employees. Scheduled, organized and directed daily assignments.
• Managed store revenue, including cash handling, deposit reconciliation and bank drops.
• Established record of for exceeding sales goals and raised store ranking to the second highest revenue contributor to the “Onesight gift of sight” project.
• Developed and implemented employee performance evaluations and improvement plans.

Project Engineer/Supervisor

Confidential, Streamwood, IL

Responsibilities:

• Coordinated the planning and execution of new staff orientation and safety programs.
• Maintained constant communication with clients to ensure all projects are completed on time and according to scope.
• Provided timely resolution to customer complaints and issues.
• Configured and /or reconfigured email client (i.e. Microsoft Outlook, Outlook Express, GroupWise) settings, (i.e. Server name, user name, user password). Activated and configured use of client web space service.