PROFESSIONAL SUMMARY:

• Solutions - focused, highly motivated Project Manager, Certified Scrum Master, Certifed Scrum Product Owner and Lead Business Systems Analyst with 10 years of experience in all phases of the Software Development Life Cycle (SDLC) including planning, requirements gathering, analysis, design, development, implementation, testing and deployment.
• Extensive experience in software engineering methods like Agile-Scrum, Waterfall, Rational Unified Process.
• Expert in Project/Program Management, Business Process Planning, Risk Management, Cost Management, Quality Management, Change Management and Service Level Management (SLM) (Certified ITIL V3).
• Lead large, multi-million dollar project portfolios, guiding and mentoring multiple teams of up 25 programmers, including onshore and offshore vendors through the project life cycle in cross-functional matrix environment.
• Comprehensive background in business and technical environments, specializing in business/systems development and support, vendor management, delivery and resource management.
• Coached team members on Agile principles and providing general guidance on the methodology.
• Facilitate Scrum meetings like sprint planning, grooming, retrospectives, daily stand-ups, etc.
• Trained teams to follow the rules of SCRUM and SAFe.
• Expertise in Business Modelling, Business Process Flow using MS Visio/MEGA/Enterprise Architect/Rational Rose.
• Expertise in Requirements Gathering through direct user interviews and workshops.
• Experience in conducting/facilitating focus groups sessions, stakeholder Interviews, Joint Application Development (JAD), and Joint Requirement Planning (JRP) sessions for effective requirement gathering.
• Exceptional Documentation Skills for writing Use Cases and Functional Requirement Documents as well as for creating Use Case diagrams, Activity diagrams, Sequence diagrams, State diagrams based on UML Methodology and business process flow diagrams using MS Visio/Enterprise Architect/ Rational Rose.
• Analysed and synthesized results from Joint Application Development (JAD), proposed alternative tasks and transformed those into Business Requirement Document (BRD).
• Proficient in transforming business requirements into user requirement specification, Functional Requirement.
• Defining Test Cases, creating Test Scripts, analysing bugs, interacting with QA/Dev teams in fixing errors and User Acceptance Testing (UAT).
• Using project management tools like MS-Project and Primavera for status reporting and planning.
• Excellent client relationship management, analytical, problem solving, written and oral communication, and presentation skills.
• Good knowledge of Business Process Modelling, Business Re-Engineering and Reverse - Engineering, Change Management, Business Process Automation (BPA) Business Process, Management (BPM).
• Knowledge and understanding of Futures, Options, Interest Rate Swaps, Credit Derivatives, Swaps, Bonds, Equity Swaps, Capital Markets, Fixed Income, Structured Products.
• Good understanding and experience of Investment Management, Asset Management, Prime Brokerage Services, Money and Capital Market Instruments
• Knowledge and understanding of Investment Banking specialized in Securities Trading (stock trading, fixed income trading, and derivatives trading), wealth management and risk management.
• Ability to interact with customers, self-motivated and team player with good communication skills and capable of handling multiple tasks. Quick learner, excellent team player with good interpersonal skills.

TECHNICAL SKILLS

Certifications: Certified Scrum Master, Certified Scrum Product Owner and ITIL FV3

Methodologies: SDLC -Waterfall, Agile - Scrum Methodology, RUP and Iterative

Operating System: Windows 10, 8, 8.1/2003/2007/XP/Professionals, Linux, Unix, Mac OS X

Process design tool: MS Office suite, SharePoint & Project, Rational Rose, Requisite Pro, Lotus Notes, Enterprise Architecture MEGA, MEGA Advisor, Test Link, Adobe Experience Manager (AEM), Business Process Manager (BPM) and HP Extreme

Project Management tools: Microsoft Office Suite 2016 (Word, Excel, Visio, PowerPoint, Access, One-Note), Enterprise Architect 7.0, MS Project 2013 and Primavera P6

Web Designing: MS Visual Studio, Adobe Dreamweaver, MS Expression web/blend, Balsamic Mock-ups, iRISE, Axure RP, Adobe Photoshop

Defect Tracking Configuration Management: Trac, Test Director/Quality Center, HP Quality Center, HP WinRunner, HP Load Runner, Microsoft Test Management tools. HP Service Manager and ROVR

Database: Microsoft SQL Server, MYSQL, Oracle 7i, 8i. and MS Access

Language: C, C++, C#, VC++, VB, VB.NET, C#.NET, ASP.NET, Java, SQL, and PLSQL

PROFESSIONAL EXPERIENCE:

Confidential, Oregon

Project Manager

Responsibilities:

• Create Project Charter and Business Case Documentation by identifying key business requirements, describing primary responsibilities, timelines, deliverables and key milestones
• Assisting Chief Information Officer (CIO), business partner/sponsors by provding necessary business case documentation. This documentation is presented to Enterprise Leadership Team (ELT) for project approvals
• Analyzing existing internal financial/business processes to identify opportunities for improving the efficiency and effectiveness of the OPERS system
• Performing Cost Benefit Analysis (CBA) for systematic process for calculating and comparing benefits and costs of the project
• Perform Risk and Issue assessments/analysis throughout the project
• Create project road maps, plans, schedules and Work Breakdown Structure (WBS)
• Identify resources required for software development/testing/implementation.
• Designing IT Infrastructure Library (ITIL) processes for the Information Services Division (ISD) IT service management (ITSM) services to handle ISD processes
• Working with CIO and program team to develop Change, Incident, Problem, Release and Risk Management Plans for ISD
• Managing ISD IT Service Level Agreement (SLA), ISD IT Operational Level Agreement (OLA), internal audit IT change management processes and guidelines, and Project Service Transition to Components plan, Service Support Plan and Configuration Item Inventory
• Coordinating with differet divisions like Financial and Administrative Services Division (FASD), Compliance, Audit, and risk division, and operations division to design and develop ISD new financial/business processes for IAP project
• Remove roadblocks and impediments in the project team.
• Manage & monitor the team’s performance of project tasks and deliverables.
• Identify risks, maintain risk registers and risk mitigation strategies.
• Created performance measuring plan for Key Performance Indicators (KPIs)/metrics to measure effectiveness of the processes and supporting data sources and calculation mechanism of each of the KPIs/metrics
• Coordinate with Release and Change Manager to deploy project to production
• Tracking project budget, resource allocation in PPM tool. Also worked with Program Planners to develop sourcing document to set milestone for projects, estimate hours for resources and make sure allocation is set up in PPM for each project to log time by activity.
• Providing weekly project status to Chief Information Officer (CIO) and Business Managers
• Creating process definition plan and process oriented documents such as Business Process Design Document, Process flow Diagrams, Current State Analysis Document, Project Vision Document, Business Decision Document, and Technical Decision Document
• Performed SWOT and GAP analysis for new functionality requirements as well as prioritized them based on actual business needs.
• Assisting program team on IBM Rational ClearQuest migration project by analyzing data and business analytics
• Implementing change management process from project conceptualization to testing through project delivery, software development and implementation management in diverse business and technical environments
• Performing Strengths, Weaknesses, Opportunities, Threats (SWOT) and gap analysis for new functionality requirements as well as prioritizing them based on actual business needs
• Collaborating with the QA team to ensure adequate testing of software, maintained quality procedures, and ensured that appropriate test results are in place.
• Facilitated the User Acceptance Testing (UAT) with System Administrators and Business Users, documented any issues or defects and eventually got sign off from the right parties.

Environment: Agile, AGILE-Scrum, Business Process Manager (BPM), JClarety, FileNet, SQL Server, Business Intelligence (BI), Central Data management (CDM), IBM Rational ClearQuest, MS office, Adobe lifecycle desginer, SharePoint, SQL Server, Load Runner, Attendance Recording System (ARS), MS Project Online and TeamMate.

Confidential

Project Manager/Scrum Master

Responsibilities:

• Managing SDLC of multiple, multi-year projects (programs) on time and under budget with high quality, covering the inception, planning including creation of WBS, design, development, QA, UAT, monitoring overall status, implementation, change management and post-production support (overseeing KPIs, SLA and catalogues).
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, and demos.
• Handled multi-million dollars of annual development portfolio, budgeting, forecasting, financial reporting, and procurement (statement of work (SOW) and contracts).
• Assisting business partner/sponsors in preparing Project Charter and Business Case Documentation by identifying key business requirements, describing primary responsibilities, timelines, deliverables and key milestone.
• Worked Closely with SME’s, Application, Technical, Data and Design Architects to document Business Case Process, BDD-Business Decision Document, and ADD- Application Decision Document.
• Worked on deliverables list from time to time for various projects, worked and assigned deliverables such as Project Portfolio, Administration, Business, Application, Technical, Data, Design, Digital, Sourcing, Service Strategy Artifacts and make sure deliverables are completed before 2 weeks of deadline and submit it for PRE-CAB review and approval process, then clear Quality Check and get approval from CAB-Change Advisory Board to complete SDAP - Solution Definition Artifact Package.
• Validation planning, complying with the defined Software Development Life Cycle via Release and Change Management.
• Executed personal interviews, brainstorming sessions, JAD sessions and focus groups to be able to help the client with the business process.
• Assist product owner with creating Product backlog and Sprint backlog.
• Performed SWOT and GAP analysis for new functionality requirements as well as prioritized them based on actual business needs.
• Developed User stories and completing the sprint in desired time lines. Lead and be part of daily scrum meetings.
• Coached team members on Agile principles and providing general guidance on the methodology
• Continuously learned Agile/Scrum techniques and shared findings with the team.
• Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.
• Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management.
• Coordinate with Release Manager and helped him working on his project updates, Risk Matrix, Project Dependency list and also Inter DC’s Dependency list.
• Tracking project budget, resource allocation in Primavera. Also worked with Project Planners to develop sourcing document to set milestone for projects, estimate hours for resources and make sure PAR is set up in Primavera for each project to log time separately.
• Managed critical customers and stakeholder relationship/communication, issues, risks, resources and vendors.
• Managed and mentored multiple large onshore / offshore / virtual teams, including employees and vendors.
• Partnered with business, project management office (PMO) and other IT organizations, analysing business processes and developing negotiated solutions based on business intelligence (BI) metrics.
• Led analysis, development, and implementation of online business rules and server side batch processes, interacting with Legacy systems.
• Recommended Requirement Priorities and Agile Roll out Strategy focuses on Business Value.
• Facilitated Release & Change Management and Compliance metrics.
• Prepared detailed project specifications (including specific business objectives) for each of the project stories and sprints. This included data acquisition, mapping and process control enhancements. It also included phases for priority work assignments for business associates (stakeholders).
• Determined project estimates for development, quality assurance and implementation, including calendar timelines for each of the project sprints and the overall project.
• A liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its desired goals.
• Generate daily, weekly, and monthly reports using IBM lotus notes tool and communicate them to the Team Leads, Managers, Sponsors and Directors the status for analysis purpose and progress.
• Monitoring project progress by tracking activity, resolving problems, publishing progress reports and recommending actions.
• Understand and provide the work effort / project the expertise of Service management process based on ITSM, ITIL Version 3 (Change and Release management to implement the project to the dispersed client location.
• Coordinate with incident and problem management Work Groups (WG#) when there are unexpected issues and outages during planned implementations.
• Resolved conflicts between stakeholders and development or quality assurance including clarifying
• Program flow and acceptable data elements and data values. This also included changes/ enhancements to project specifications by the stakeholders that needed to be incorporated into the current project or delayed until a final enhancement after the project was completed / implemented.
• Transition between agile and waterfall approaches depending on project specifications.
• Help train teams to follow the rules of SCRUM and SAFe.
• Help the teams meet their daily and iteration objectives.
• Organized weekly Project Status and Task Review meetings.
• Perform Risk and Issue Assessments/Analysis sessions throughout the life of the project and generate risk-based testing approach and test deliverables.
• Remove roadblocks and impediments in the project team.
• Create project road maps, plans, schedules and work breakdown structure.
• Identify resources required for software development/testing.
• Manage & monitor the team’s performance of project tasks and deliverables.
• Identify risks, maintain risk registers and risk mitigation strategies.
• Led multiple releases of Integrated Customer Platform (ICP) Technical Engineering program in collaboration with Capability Owners, Project Managers, IT architects, Marketing and Service Managers on time and within budget and improved the customer satisfaction.
• Coordinating enterprise level SSL upgrades for all State Farm applications.
• Drove software development utilizing waterfall/ agile methodologies.
• Single point of contact for all cross functional customer/vendor issues.
• Managed the data security/Infrastructure/QA teams responsible for data storage and access management.
• Collaborated with the QA team to ensure adequate testing of software, maintained quality procedures, and ensured that appropriate documentation is in place.
• Managed multiple development and architecture teams, including a roadmap, technical specifications, architecture alignment, resourcing, budget, release schedule and user acceptance testing.
• Facilitated the User Acceptance Testing (UAT) with System Administrators and Business Users, documented any issues or defects and eventually got sign off from the right parties.

Environment: AGILE-Scrum, Java J2EE, Lotus Notes, Windows Enterprise, Adobe Experience Manager (AEM), IBM-Business Process Manager (BPM), Tridion, HP Extreme, Adobe LiveCycle ES, MS office, MEGA, SharePoint Test Link, Mega Advisor, Primavera, SQL Server, Win Runner, Load Runner HP Quality center, HP Service Manager, ROVR and WAS 8.5.

Confidential

Lead Business System Analyst/Scrum Master

Responsibilities:

• Interacted with SME’s to gather system requirements for building the new IPMS infrastructure Platform.
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, and demos.
• Organized weekly Project Status and Task Review meetings.
• Gathering Business, Functional and System Requirements from stakeholders, Trading Partners, user groups and vendors and documenting the requirements gathered.
• Creating Business and System Analysis documents such as Business Requirement Document, Business Process Design Document, Functional Requirement Document, Business Decision Document, Technical Decision Document, Architecture Decision Document, Current State Analysis Document, Project Vision Document and System Specification Requirement Documents.
• Create Approval Packages such as Solution Definition Approval Package, Planning Approval Package, and Approach Strategy Approval Package and Consolidated Design Approval Package.
• Assisting business partner in preparing Project Charter, Plan and Business Case Documentation by identifying key business requirements, describing primary responsibilities, timelines, deliverables and key milestone.
• Validation planning, complying with the defined Software Development Life Cycle via Release and Change Management.
• Assist product owner with creating Product backlog and Sprint backlog.
• Help train teams to follow the rules of SCRUM.
• Help the teams meet their daily and iteration objectives.
• Create various Change Controls/Request related to Design and Infrastructure as and when required in HP Service Manager.
• Worked Closely with SME’s, Application, Technical, Data and Design Architects to document Project Charters, Business Case Process, BDD-Business Decision Document, and ADD- Application Decision Document.
• Worked on deliverables list from time to time for various projects, worked and assigned deliverables such as Project Portfolio, Administration, Business, Application, Technical, Data, Design, Digital, Sourcing, Service Strategy Artifacts and make sure deliverables are completed before 2 weeks of deadline and submit it for PRE-CAB review and approval process, then clear Quality Check and get approval from CAB-Change Advisory Board to complete SDAP - Solution Definition Artifact Package.
• Interacted with various cross-functional teams on budgeting, forecasting, building business use cases, and understanding expenses and revenue stream.
• A liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its desired goals.
• Coordinate Post Implementation Review (PIR) to discuss the changes implemented and provide feedback to project teams regarding implementation quality.
• Initiate ITSS Service Request for the defects identified during pre- Implementation and Post- Implementation testing.
• Coordinating Project/ Release Risk, Issues and Dependencies.
• Coordinating Work Order Job Aid (WOJA) and submit them to the sourcing governance team.
• Submit project to ChAT/CAB (Change Advisory Board) for approvals during each phase of Software Development Life Cycle (SDLC) for the project deployment.
• Maintaining User confidence and protecting operations by keeping information confidential.
• Creating Unified Modelling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Physical and Logical Application Distribution Diagram and Process Flow Diagrams.
• Create Project Service Transition to Components plan, Service Support Plan and Configuration Item Inventory in ROVR tool.
• Performing User Acceptance Test, Test Strategy and Test Plan for the developed system application to verify Business/functional requirements.

Environment: Rational Rose Enterprise, MS Access, MS Office Suite, IBM WAS 8.5, Java, J2EE, XML, HP Service Manager and ROVR.

Confidential

Sr. Consultant

Responsibilities:

• Actively involved in creating Business Case Development (BCD) to comply with IRS requirements.
• Assisted Project Manager/Sponsors in scoping, analysing, prioritizing, documenting and validating US Federal/State Income tax guidelines.
• Analyzing, interpreting and translating IRS legislative requirements into viable solutions.
• Actively involved in JAD sessions, Brain Storming Sessions with Design and Development Teams. Conducted Conference Call Meetings with the User Community spread across the Globe, Interviews with Subject Matter Experts for identification and documentation of business and user requirements
• Served as a liaison between the business and technical team.
• Developed use cases, workflow, screen mock-ups, report mock-ups and conversion requirements.
• Made presentations in MS Power Point based on analysis of data gathered from different sources.
• Identified systems of record/potential sources of data with the assistance of source system experts.
• Implemented business modeling using MS Visio to develop business architecture for the application.
• Clarifying functional requirements and resolving implementation issues.
• Developed test plan and test cases for User Acceptance Testing (UAT) and responsible for facilitating UAT with end users (customers) to help prioritize development efforts and to negotiate deadlines.
• Created SQL queries to insert, update or delete information from the SQL Server database and generate reports for data analysis.
• Reviewed test strategy and test plans to ensure that test cases reflects user needs for the functional, user interface, usability and security requirements.
• Created and maintained documentation that serves as a knowledge base on application and business processes.

Environment: Windows, SQL, GFx, FBAR, Tracker, MS Project, MS Office, MC VisioICICI Bank

Business Analyst

Confidential

Responsibilities:

• Involved in the meeting with business and marketing team for requirements gathering in Business Case development (BCD).
• Gathered Business, Functional and System Requirements from stakeholders and SME’s
• Assisting, Project Manager in preparing Project Charter, Plan and Business Case Documentation by identifying key business requirements, describing primary responsibilities, timelines, deliverables and key milestone.
• Collaborated with QA team in creation of System Integration test plans, creating test cases based on the business requirements and also collaborating with the business partners to provide their input to the test cases that are being defined.
• Provided assistance in other concurrent projects, especially in Regression Testing, in order for the team to gain time, before the clients could proceed to the system’s User Acceptance Testing (UAT).
• Worked closely with QA team during requirement coverage; review to ensure complete coverage was provided for approved requirements.
• Documented approved change controls to add them into business design.
• Managed defect review meetings during releases. Ensured QC was updated after each meeting.
• Created Defect Workflow in QC so appropriate resources were notified during each stage of defect reporting, fixing and testing.

Environment: Windows, SQL, MS Visio 2007, HTML, MS Project, MS Office 2007, MS SQL Server, MS Access 2007, MS Share Point 2007. XML, MS BusinessScorecard Manager 2005, MS Visio 2003 and Rational Rose