PROFESSIONAL SUMMARY:

• SAP/ERP/RTR/PTP/PTM/PLM//CRM/SRM/SCM/HCM/BI/BOBJ, SAP Business All - in-One, By Design, JD Edwards, Oracle, OBIEE, Oracle Financials, E-Business Suite, NetSuite, SalesForce, PeopleSoft, Siebel, SaaS, Aria, Zoura billing, Baan, Epicor, Workday, Microsoft AX, GP,NAV, FDA Quality Systems Regulations, FDA QSR, cGMPS, ISO 9001 & 13485 & HIPAA guidelines,21 CFR Part 820.30, 21 CFR Part 11, IEC 62304 Software Life Cycle Process
• Business Systems Analyst with over 15 yearsof experience in business analysis, testing and project implementation in both startup and large company environments.
• Strong analytical and problem solving skills and a proven track record of continual business process improvement and team building skills.
• Diversified experience as a Business Analyst, Testing Analyst, Validation Lead in Sales, Finance, Controlling, Order-to-Cash, Procure-to-Pay, PTM,Supply Chain Management, Human Resources, CRM, SRM, B2B integrations, requirements gathering, end-to-end scenarios creation, test planning and executing, defect management and resolution using SAP, Oracle, PeopleSoft, Siebel, SFDC, NetSuite, Microsoft Dynamics, HP ALM, HP Quality Center 10.0, Solution Manager, ETL, HFM, Sales Force; methodologies (ISO, SEI CMM, IEEE, PMI, ASAP),FDA Quality Systems Regulations.Strong Expertisein creating, generating and executing Business Requirements, Business Reports, Status Report, Functional Specifications, Blue Print Documents, Test Plans, Test Cases, Test Procedures, Test Strategies, Test Reviews, Test Summary Reports.
• Extensive experience in all project phases including discovery, blueprint, design, configuration, development, realization, testing (Functional Testing, Unit Testing, System Testing and Business Integration Testing (BIT) and User Acceptance Testing (UAT). Extensive experience in leading, managing, coordinating and mentoring onsite and offshore teams acting as liaison between business users, shareholders, customers, functional/technical/development/quality assurance teams.
• Excellent team player with great communication and people skills. Result oriented, hardworking, supportive, reliable and fun to work with.

TECHNICAL SUMMARY:

ERP/CRM: SAP R/3, ECC 6.0, ECC 5.0, 4.7 Enterprise, 4.6C, 4.0B, SAP Portal, SAP Test Data Migration Server, SAP TAO, ALM, SAP PPM,SAP Netweaver, IS Retail, AFS, SAP Script, JD Edwards, PeopleSoft, OBIEE, Oracle E-Business Suite, Oracle Financials 11i, Great Plains, MS Dynamics, Axapta, MS Dynamics Navision, NetSuite, Workday, Great Plains, D2K Financials, HFM, ETL Informatics, Sales Force, SFDC, SaaS, Cloud systems.

Hardware: IBM & PC Compatible and Mac. Installed SCSI Cards, IDE, Hard Drives, Network Cards (Ethernet, Token Ring), CD ROMs, Modems

Operating Systems: Windows 8/7/ Vista/ XP /2000/ ME /NT4, UNIX Solaris, BSD, HP-UX, AIX, Linux

Quality: HP ALM, HP Quality Center 10.0, ALM, ClearQuest, FileMaker Pro, Remedy, Test Track Pro, QA Partner 4.5, Silk Test 5xx, AstraLoadTest 3.5, MS Stress Tool 1.1, Worksoft Certify, Win Runner, LoadRunner, QTP 10, JUnit, JMeter, Selenium, IBM Rational Quality Manager, IBM Rational Test Lab Manager, Soffront Track, ClearQuest, Jira, Bugzilla, Remedy, TestTrack Pro, Elementool, DOORS, RequisitePro, TestTrack RM, Caliber, JMeter, SQL Map, SQL Injections, Jenkins, JIRA, Zepthyr, Bugzilla

Databases: Oracle 8-11, Oracle PL SQL developer, MS SQL Server 7, Verity Engine, Access, File Maker Pro, DB2, PostgreSQL

Applications: SAP Solution Manager,Borland Star Team, Excalibur, SWIT, MS Exchange, IIS, Web Logic, Apache, MS Visual Studio, Visual Cafe, Lotus Notes 4, 6, Exceed, ODBC, Visio, pcAnywhere, Install Shield, Allaire Home Site 4.5, MS FrontPage, Claris Home Page, Agile, Ant, Maven, Perforce, Clear Case, Visual SourceSafe 5.0, PVCS, CVS, Team Foundation, Visual SourceSafe, RCC, IDM.

Communication: CGI, UNIX Int., IBM Web Sphere MQ, TCP/IP, DNS, HTTP, SOAP, DHCP

PROFESSIONAL EXPERIENCE:

Confidential, Hercules, CA

Business Systems Analyst

Responsibilities:

• Providing system and process support for the forecasting and distribution planning users in their day to day operations, reporting needs and other internal customer enquiries.
• Supporting, testing and implementing bug fixes as well as enhancements to interfaces to SAP ERP, Manufacturing, SCM, APO and other business systems applications.
• Developing and maintaining reports using company standards.
• Helping collect, analyze and document user requirements.
• Analysis of data to identify issues and propose corrective actions.
• Monitoring and correcting automated processing functions.
• Assisting in the global planning, design, programming, testing and implementation of manufacturing and other initiatives.
• Frequent communication with business users, functional consultants and developers
• Facilitating training/knowledge sharing sessions related to system functionality.
• Tracking of day to day issues
• Coordinating between local IT and offshore vendor to provide resolution of issues.
• Working closely with Project Managers & Business Users to test SAP, GAINS and integrated applications.
• Coordinating and facilitating the testing and defect resolution process for an SAP deployment. Working with the project team and representatives from the business, assisting to develop test scenarios based upon business requirements, writing test cases, executing tests on various applications,documenting test results and analyzing reported defects.
• Supporting test execution.
• Managing test schedule and prioritization.
• Leading defect resolution and change requests by working collaboratively between business and technical resources.
• Test Design based upon written application requirements.
• Test Automation coordination. Test case preparation.
• Test requirements upload to HP ALM. Test data preparation.
• Test Execution during test cycles (ITC1, ITC2, Validation testing), Test Results analysis.

Confidential, Sacramento, CA

Business Systems Analyst

SAP functionality: SAP FSL, FS, FS RI, FI, FM, New GL, AP, AR, TR, PS, BCS, CO, CCA, PCA, COPA, PA, IO SRM, HR HCM, OM, PA, IS-Utilities, GRC, SAP MDM, BI/BW, SAP for Public Sector. HP ALM, HP Quality Center, QTP. Methodologies: ASAP and PMI.

Environment: ALM, SAP R/3, SAP Solution Manager, SAP TAO, SAP Data Migration Server, SAP Net Weaver, Windows 7, IE9, VMware, Citrix, Linux, HP-UX, HP Quality Center 10.0, HP QTP, Win Runner, Load Runner, Worksoft Certify, MS SQL, ETL, Essbase, Visio, Oracle.

Responsibilities:

• Participated in creation of Project Management Plan, Blueprint Documents, Functional design specification, Technical design specification, BPP (Business Process Procedures), FRICEW documents
• Responsible for Business Analysis, Blueprint/Business requirements document creation, Testing Strategy, Test planning, Test case development and Execution
• Managing all Testing Phases including Unit, System Integration, Performance, Security and UAT (User Acceptance Testing)
• Taking part in Project Management Office meeting representing and reporting on Quality Management Progress
• Work closely with business users and QA, functional and technical SAP consultants, developers, to resolve Defects, Manage onshore and offshore teams

Confidential, Oakland, CA

SAP Business Systems Analyst

Environment: ALM, SAP R/3, SAP Solution Manager, SAP Test Data Migration Server, SAP TAO, SAP Data Migration Server, SAP IS Retail, AFS, GRC, SAP NetWeaver, Oralce Siebel, Windows 7, IE9, Vista Enterprise, Linux Red Hat, VXWorks, HP-UX, HP Quality Center 10.0, HP QTP, Win Runner, Load Runner, Worksoft Certify, MS SQL, HFM, Sales Force, ETL, Essbase,Visio, SaaS Sales Force, Oracle. FDA Quality Systems Regulations, FDA QSR, cGMPS, ISO 9001 & 13485 & HIPAA guidelines 21 CFR Part 820.30, 21 CFR Part 11, IEC 62304 Software Life Cycle

Responsibilities:

• Provided management support to Clorox IT projects SIT, BIT and UAT phases, including SAP International implementation (ATLAS), Essbase reporting, Tax International Project (Sabrix), HP Project Portfolio Management tool (PPM), WCC (World Class Closing)
• Business processes testing: SAP modules SCM, APO, Demand planning, supply chain, GTS, MDM, BW, BI, Warehouse Management, Business Warehouse, and Business Analytics.
• Analyzed invoices for accuracy and approval based on Finance Policies and Procedures
• Provided customer service support to operations, field branches and vendors regarding past due invoices, researching and correcting discrepancies in order to expedite payments.
• Accounts Receivable. Responsible for accurately maintaining some of the company’s complex customer accounts receivable including:
• Performed collection activities for accounts due and payable.
• Monitored bank balances and cash flow.
• Reconciling accounts receivables and other related accounts.
• Accounts Payable. Responsible for accurately processing company’s accounts payables including:
• Verified the appropriate account numbers on purchase orders.
• Verified all computations on vendor invoices and matching vendor invoices to purchase orders and receiving documents from departments.
• Entered vendor invoices in the accounting system and processing payables checks.
• Reconciling accounts payables balances in the system.
• Created company’s expenses reports. Created return on investment (ROI) reports.
• Supported month and year end closing
• Managed and implemented SAP Solution Manager and Quality Center Integration
• Provided Site Administration support and user training for HP Quality Center 10.0
• Data Migration using SAP Test Data Migration Server
• Reported project UAT Daily status to Clorox IT Management
• Support and maintained SIT/BIT/UAT phase defect reporting and analysis to implementation Vendor
• Created and improved BRD, PRD, Blueprints, Discovery, Design specification, Test Plans, Test metrics, Test Scripts, Report, Project plans.
• Led the test effort for an SAP SCM/APO implementation including blueprint, design, realization and testing. This implementation replaced 3 existing systems (Demand Planning, Supply Planning, and Deployment) and required extensive testing from all businesses.
• Organized and managed the test schedule for each of the test phases, along with test script development and identification and creation of test data. Sent out daily test statistics to monitor progress. Managed defect resolution process for all test phases.
• Managed 2 large scale desk top upgrade projects: a company-wide Vista upgrade and a domestic MS Outlook upgrade. Focused regression testing for Vista gave advance notice on upgrade opportunities for highly used tools. Selective user testing for MS Outlook improved user adoption.
• Led a large scale regression test for an SAP ECC Enhancement Pack install. Used the opportunity to introduce the concept of automated performance testing to assess and address potential impact areas in advance of the production implementation.
• Created the current model to set up and support an off-site, temporary test lab.
• Performed Business analysis, requirement gathering and testing the implementation of SAP (Order to Cash and Manufacturing Execution) and Siebel. Retained post-implementation to transition the IT team to maintenance mode.
• Testing and business analysis support for the Sales Force (SFDT) implementation. Rapport developed with the Clorox team led to being the requested QA resource for all additional SFDT related projects, allowing more agile test planning and test execution processes.
• Fostered new processes to sustain post-implementation changes, including a standardized regression test process that builds upon a library of test scripts and data.

Confidential, Palo Alto, CA

Business Analyst

Environment: Agile, Scrum, SaaS, SAP R/3, SAP Solution Manager, SAP Data Migration Server, SAP TAP, SAP NetWeaver, EDI, Windows 7, Vista Enterprise, Linux Red Hat, VXWorks, HP-UX, HP Quality Center 10.0, HP QTP, Win Runner, Load Runner, Worksoft Certify, MS SQL, HP Excalibur, Borland Star Team, Visio, Sales Force, Oracle and FDA Regulated systems

Responsibilities:

• Created, analyzed and updated PRD, BRD, SRS, and Test Plans, project metrics, testing procedures with Engineering, Product, Operations, Finance, Sales and Marketing teams.
• Business processes analysis and testing: SAP modules SCM, APO, Demand planning, supply chain, GTS, MDM, BW, BI, Warehouse Management, Business Warehouse, and Business Analytics.
• Managed (e.g. create/write, edit, update, do version control) the entire business documentation set which includes, but are not limited to workflows, error matrices, requirements and known product issues.
• Performed research and gathers information from Product Management, Creative Services, IT, and Support teams to produce consumable requirements and react to the needs of various resources such as developers.
• Provided consultative, advisory, technical, and staff support such as clarifying business requirements, as appropriate
• Assisted Business and Product Owners to advance projects to successful completion. Includes: identifying process blockages, identifying means to move through them and successfully delivering the needed documentation or information to enable the project to stay on time and on track
• Assisted Product owners in creating User Acceptance Test (UAT) scripts and conduct UAT
• Performed Unit, BIT, and UAT testing for SAP ERP FI, CO, MM, SD, BW, HR, GRC. Created and Executed Test cases to test SAP SCM implementation project including Supply Planning, Demand Planning, VMI, Live Cache, and Reporting. Created and Executed Test scripts for SAP Financial and controlling implementation. Filed, monitored, managed and resolves defects. Performed quality assurance activities including analyzing business requirements to produce test strategies and test plans, design and conduct test cases. Maintained Test Log, evaluated Test Results, created Test Summary Report.
• Partnered with implementation and development team to coordinate smooth integration of feature delivery into product. Worked closely with support engineers to isolate problems, mitigate risk to production and set up post production support procedures..
• Analyzing, testing, maintaining, researching, creating, reporting, resolving and managing defects in SAP R/3, Oracle BI, HFM, PeopleSoft, Sales Force, HP ALM.
• Creating, improving, maintaining and updating Test Plan and Test cases for SAP FI, CO, MM, SCM, MM, SD, HCM, HR, BI modules.
• Testing and business analysis support for the Sales Force (SFDT) implementation.
• Hiring and managing a team of 20 QA Engineers including assignments, reporting and deadlines.
• Creating Test requirements and prepared the test data for data driven testing.
• Developing test scripts in HP QTP to perform end-to-end testing and a set of re-usable scripts.
• Worked in HP Quality Center 10.0, SAP Solution Manager on daily basis including release management, test plans test cases, test laboratory, defects creation, research and analysis.
• Worked closely with functional and technical members to write modification requests, tracking and resolving defects.
• Performed cross browser functionality testing on multiple versions of IE/Netscape
• Test planning and execution for SAP FI, CO, MM, SD, PP, HR, BW, BI, BOBJ, SAP IS Retail, AFS .
• Heavily involved in blueprint, realization and testing Functional, Performance, Unit, BIT, UAT and Regressio) phases of the project.
• Created BRD, User Manuals, Training materials, PRD, Test Plans, Scripts and Test Reports
• Responsible for Localization testing of SAP international versions. It included ASCII character sets verification, text filters, hyphenation, spelling, and sorting rules. Tested for data formats and setup options, culture-bound graphics and output, and European product compatibility.
• Planned and implemented an iterative software development methodology based on the Rational Unified Process (RUP).
• Trained Business users, testers, functional and technical in best practice testing techniques.

Confidential, Santa Clara, CA

System Analyst

Responsibilities:

• Performed testing of Confidential WaveScan and STAR Excimer Laser Systems software that calculate the desired laser vision correction treatment of the human eye, and perform computer - controlled laser vision correction surgery. Performed testing, business analysis and support of SAP FI/CO, MM, SD, PP, QM modules. FDA Quality Systems Regulations, FDA QSR, cGMPS, ISO 9001 & 13485 & HIPAA guidelines 21 CFR Part 820.30, 21 CFR Part 11, IEC 62304 Software Life Cycle processes.
• Business processes testing: SAP modules SCM, APO, Demand planning, supply chain, GTS, MDM, BW, BI, Warehouse Management, Business Warehouse, Business Analytics.
• Analyzed system's functional specifications, developing and implementing test plans, test cases, test scenarios, and test metrics. Run complete test cycles for each product revision.
• Tested for potential DLL-related errors: missing required application and system DLLs, and API-incompatible DLLs. Used Microsoft Dependency Walker utility to generate a list of DLLs, analyzing a component-recursive dependency of operating system-based, application service-based, third-party, and company-specific DLLs.
• Wrote and executed SQL queries for database purge testing using Eclipse platform. Executed SQLqueries to verify if DB has been populated with correct data. Validated XML messages of the activities exchange protocol.
• Tested Installation Programs that can be run, and installed from different media types: local orremote Floppy, CD-ROM, DVD-ROM. Installing off a hard disk (including downloadable installers), local or shared hard drives - FAT, NTFS, Novell NetWare, and local or shared removable drives, Zip, and Jazz.
• Developed and implemented a Web interfaced test case management database intended to streamlinethe process of test case creation, management and execution based on File Maker Pro 5.0 platform.
• Verified Backup and Restore functionalities of the file system using third party tools that involved UNIX/Linux administration skills (OS installing, files systems mounting, hardware configuring,networking, shell script writing, etc.) and verify their fixes.
• Performed software testing, verification and validation of company s medical devices for radiotherapy, radiosurgery, proton therapy, and brachytherapy treatments in compliance with FDA QSR design control requirements 21 CFR Part 820.30, 21 CFR Part 11, IEC 62304 Software Life Cycle Processes, ISO 13485 Quality Standard and HIPAA.
• Led software verification and validation activities on radiosurgery system with 4D imaging using PET/CT scanners, respiratory gating and IMRT (Intensity Modulated Radiation Therapy). It included developing and maintaining verification and validation project schedules, CCB chairing in cross-functional team environment and providing engineering test support during all phases of SDLC.
• Developed Standard Operating Procedures, QA Test Plan & QA Objectives/Requirements. Maintaining Traceability throughout all documentation by using Quality Center, DOORs, Requisite Pro, Rational Rose, TFS and ClearQuest. Authoring V&V Protocol, Requirements Traceability Analysis, Regression Impact Analysis, Change Log, Testability Analysis and Test Specification generation. Document submission to DHF, DHR and DMR.
• Tested virtualization on VMware VDI, Virtual Server, XEN Server, Citrix, Ubuntu KVM. Utilized VMware ESX to consolidate Windows 2000, 2003, 2008 Active Directory test environments. Working knowledge of VMWare workstation and VMWare Lab Manager technologies running multiple customer configurations in virtual computers using VMWare technology.
• Testing DICOM objects (such as images, structured reports etc.), network transactions to query/retrieve and modality worklist applications and servers, the tolerance of applications to minimalist data received from other sources.
• Verification testing on embedded control system software (VxWorks) to intergrate hybrid trials and to gain increased real-time data access for a variety of clinical scenarios. It included zMud telneting to Supervisor, system main controller for emulating proper orders/events. Supervisor translates a beam delivery plan (treatment and/or imaging) and sends it to other subsystems of embedded control nodes.
• Performed Comany s products Internationalization (L18n) & Localization (L10n) testing using SDL Passolo software localization tool. Performing ASCII character sets verification, text filters, hyphenation, spelling, and sorting rules. Tested for language translation, data formats and setup options, culture-bound graphics and output, National Language Support (NLS), DBCS, Unicode normalization, locales and languages.
• Led Software QA activities for creating test specification, testing, validation and remain controlled for Golden Media, an official master copy of a software executable for creating copies for production release. It included comparing File Structures, Data Consistency, Checking for Viruses, Auto-Run, Installation, Configuration, Verification, Testing Release Notes and Checking Media Labels.

Confidential, Foster City, CA

System Analyst

Responsibilities:

• Created and deployed Quality Management Proceduresfor all Webvan E-commerce sites.
• Developed executed, and debugged automated application testing using QA Partner, Silktest, Performance Monitor, Network Monitor, and Process Viewer.
• Worked with multithread process. Created classes using DLL functions, created log files.
• Tested multiple remote applications (which raises the level of complexity of QA engineering about that required for standalone application testing).Implemented TCP/IP network configurations with pcAnywhere for computer lab involving routers, and zones.
• Used HP Open View as a Network Management tool.
• Installed hardware and software maintaining over 50 machines in a lab environment.
• Responsible for reporting bugs to the corporate Bug Tracking System (Remedy).
• Reviewed, analyzed and improved software functional specifications (SFS), software requirements specifications (SRS), product requirement specification (PRS), business requirements specification (BRD), solution proposals (SP)
• Developing and implemented test plans, test cases, test scenarios, test scripts and test metrics.
• Ran complete test cycles for each product revision. Verified applicable regulations, guidelines and internal procedures related to QA and validation were followed and applied.
• Partnered with development team to coordinate smooth integration of feature delivery into product.
• Created and implemented BIT and UAT procedures. Worked closely with support engineers to isolate problems, mitigate risk to production and set up post production support procedures. Handled system integration, functionality, performance and usability testing and performed database validity checking.
• Performed quality assurance activities including analyzing business requirements to produce test strategies and test plans, design and conduct test cases.
• Performed Web application testing on Browser-side processing, Server-side processing, and cross-Browser processing.
• Executed simultaneous automatic regression testson different configurations and platforms with Silk Test.
• Set up automation testing objectives and strategies across multiple projects, testing and evaluating application software utilizing automation tools and technologies (SilkTest, SilkPerformer, WinRunner)