SUMMARY:

• An IT professional wif over 8 years of experience in the areas of Business Analysis/Quality Analysis, JAD sessions, stakeholder interviews, Business Process Management, risk analysis/management, data analysis, UAT, and Project management.
• Strong noledge and experience in the following domains: Wealth Management, CRM (client relationship management), Retail Services, Healthcare, and Program Development.
• Working noledge on the ETL implementation using SQL Server Integration Services (SSIS).
• Knowledge on claims process and adjudication in the Medicare Part A, B, C and D, Medicaid, Managed care, Private and TPA Insurance Sectors.
• Strong Healthcare Domain noledge in EDI, HIPAA and CMS Compliances/Regulations.
• Hands - On experience wif all stages of SDLC's ranging from traditional (e.g., Waterfall) to Agile PLM (Product Lifecycle Management) and Rational Unified process (RUP).
• Hands on experience in Agile development, updating Epics, User Stories and project documentation.
• Strong skills in Data Analysis, Data Requirement Analysis and Data Mapping for ETL processes.
• Experience working wif enterprise tools to organize requirements, test cases, and provide traceability cases (MS Visual Studio/TFS).
• Extensive experience in creating Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), Systems Requirements Specifications (SRSs), Use Case Specification Documents, articulating Process Maps, analyzing Gaps, data manipulation, data analysis and documentation of data requirements & data mapping among upstream & downstream partner applications.
• Experience in developing Activity Diagrams, Sequence Diagrams, UML and Use Case Diagrams wif GUI components, along wif the screen designs using MS Visio.
• Experience in tracking, documenting, capturing, managing and communicating the requirements using Requirement Traceability Matrix (RTM).
• Background includes Agile Scrum software development process-maintaining prioritized Product Backlog, developing well-formed User Stories, conducting Grooming Sessions, Release Planning meetings, Sprint Planning meetings, Daily Scrum Meetings, Sprint Demo and Retrospect meetings.
• Worked closely wif project managers, Subject Matter Experts (SMEs), and staff to understand the requirements and specifications for new applications along wif re-engineering the existing applications.
• Facilitated governance and compliance meetings to improve Quality Assurance processes.
• Knowledge of ITSM/ ITIL tools, Business Process Management Notation (BPMN) and Quality Assurance (QA) Methodology relative to Software Development Life Cycle (SDLC).
• Experience in facilitating Joint Requirement Planning (JRP) sessions wif Business User Groups, conducting Joint Application Development (JAD) sessions wif IT Groups and Conflict Management wif Project team members.
• Strong understanding of agile tools such as Rally, TFS, ATDD, TDD and BDD.
• Familiar wif the use of UML in designing XML schemas.
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis and Risk Analysis.
• Conducted UAT while writing test plans and test cases using JIRA 6.0.
• Conducted GAP Analysis after analyzing AS-IS business process and TO-BE business process
• Experience using IBM Rational Requisite Pro, IBM Rational Clear Quest, JIRA.

WORK EXPERIENCE:

Confidential - Cherry Hill, NJ

Business Analyst/Business Process Analyst

Responsibilities:

• Involved in collecting and documenting the requirements that were critical to the Business Process (BPM) and using those requirements to design application software using a Use Case approach.
• Interfaced wif Team Leaders to identify and analyze the given information, procedure and decision Flows. Worked on BRD, and FSD.
• Created daily, weekly and summary reporting and performance insights for the following programs: even performance for tab, including Advertised vs. non-advertised sales, Power Hours, Early Birds, BOGO and like-themed events.
• Strong requirements analysis and business process document skills for POS systems
• Conducted previews and User Acceptance Test (UAT) sessions wif the marketing team.
• Coordinated wif data architects and ETL team to understand/drill down on the data mart requirements.
• Worked wif system Analysts to create application's Functional and Non- Functional requirement document.
• Developed USE Cases for the application and prepared the detailed Workflow Diagram based on the proposed enhancements, business logics and rules and translated them to USE Cases for Live Archive.
• Devised extensive E-mail marketing campaigns regularly & kept a track of positive as well as negative feedback for improvisation.
• Collected Requirements Interviewing Stakeholders, Business Partners, and End Users.
• Organized JAD sessions wif Business stakeholders/SMEs for gathering requirements for the new upgraded platform: estimated project resources, timing, and sequence of deliverables.
• Building templates and dashboards for customized views of the data specific to each group and line of business.

Environment: MS Visio, MS Word, MS Power Point, MS Excel, Mercury Tools suite, UML, XML, RUP, Business Objects, Oracle 10g.

Confidential - New York, NY

Business Analyst

Responsibilities:

• Gathered User and Business requirements through interviews, brainstorming sessions and document analysis.
• Reviewed and gathered requirements from the Subject Matter Experts (SMEs) and Stakeholders using various elicitation techniques and produced Scope Management Documents, Business Requirements Document (BRD), Functional Requirement Document (FRD).
• Performed in-depth GAP Analysis on the requirements, identified the gaps using outcome analysis and proxy benchmarking, and documented the GAP Analysis report.
• Created various documents such as Use Cases, Prototypes for TEMPeffective plans.
• Followed the Agile and worked as a team to analyze and design the workflow.
• Worked to support cross-functional SKUs through varying online filtering and sorting options.
• Managed changes in requirements using a Change Control process.
• Documented and analyzed defects using Silk Central.
• Experienced in creating and refining user interface documents, excellent in creating wireframes.
• Analyzed system requirements and developed Test Plan and Test Cases for testing the functionality.
• Wrote Test Cases and performed User Acceptance Testing, documented the defects in detail using the Defect Tracking Tools.
• Participated in walkthroughs and team meetings to discuss the issues arising in testing.
• Maintained proper communication wif the developers ensuring that the modifications and requirements were addressed and also monitored these revisions.

Environment: Agile, MS Office, SharePoint, SQL, Silk Central, MS Excel, MS Access, Java

Confidential - Richardson, TX

Business Analyst

Responsibilities:

• Gathered analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders.
• Performed Data mapping on the extracted data, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Involved in the HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Health Insurance Claims. Worked on HIPAA Standard/EDI standard transactions: 270, 271, 276, 277, 278, 834, 835, and 837 (P.me.D) to identify key data set elements for designated record set. Interacted wif Claims, Payments and Enrollment hence analyzing and documenting related business processes.
• Designed and developed Use Cases and Use Case scenarios, Activity Diagrams, High Level and Low-Level Process Flow Diagrams.
• Conducted surveys, interviews and JAD sessions and translated them into system Requirements.
• Responsible for preparing a Business Requirement Document (BRD), Functional Requirement Document (FRD) and then translating it to functional specifications and test plans.
• Performed Gap Analysis in every phase and stages to check the compatibility of the existing system infrastructure wif the new business requirements.
• Interacted wif DBA for the process of data extraction, data transformation, data load, data integration and conversion processes using business intelligence tools on the Benefit Plan functionality.
• Worked wif PM to prepare Project charter, Project plans, daily, weekly and monthly team deliverables for each phase, drafting WBS and RBS systematically using MS Project.
• Served as a Peer review member to verify, validate and modify necessary changes made considering technical and business aspects, in the deliverable documents and thereby uploading it on SharePoint. Consolidated individual Statistical Summary from the team deliverables, various reports, jobs, files and Inventory documents to present it in weekly status meetings.
• Lead requirements analysis and inspection, ensuring that requirement statements and business rules are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards.
• Facilitated various brainstorming, requirement gathering sessions, and provided on HIPAA Compliance, HIPAA Standard transactions and current version of X12 HIPAA 4010A1.
• Managed requirements traceability information and tracked requirements status throughout the project. Also managed changes to baseline requirements through TEMPeffective application of change control processes and change management tools.
• Proposed and came up wif the RAID document to identify the Risks, Assumptions, Issues and Dependencies involved wif every task assigned.
• Provided highly complex analytical support through the analysis and interpretation of data in support of cross-functional business operations.
• Developed budget tools and templates, and prepared and analyzed highly complex financial and budget reports for management review.

Environment: RUP, IBM AS/400, DB2, MS Excel, MS Word, MS Access, MS Project, MS Visio.

Confidential - Austin, TX

Business Analyst

Responsibilities:

• Performed business analysis for projects wifin corporate technology and various application developments.
• Executed SQL queries to join tables and to validate and provide relevant input data.
• Wrote high level and low-level Use Cases, Activity Diagrams/State Chart Diagrams and Robustness Diagrams using MS Visio.
• Actively conducted the FRS and URS reviews and walkthroughs wif designers, developers and stakeholders.
• Perform gap analysis between client's requirements and the functionality wifin Microsoft Dynamics CRM.
• Extend capability of CRM through creation of new entities, forms, workflows and reports.
• Used the Agile methodology to develop documentation and business models in support of SDLC implementation.
• Used Visio to develop Business Process Models - "As is and To Be" process diagrams.
• Translated functional requirements into detailed system design to show a detailed end product and identified defects and tracked resolution through Quality Center and JIRA.
• Performed analysis and evaluation of requirements, developed traceability matrices.
• Used agile methodologies such as scrum and Extreme Programming (XP) to replace traditional, lengthy requirements documents wif a prioritized product backlog made up of concise user stories.
• Improved transparency by publishing agile metrics wif velocity chart, sprint burndown, scrum board, and release burndown charts.
• Prepared detailed statement of work (SOW) for a low to medium complexity engagement.
• Reviewed the design of technical components to assess potential delivery risk and developed risk mitigation measures as needed.
• Documented changes to scope or functionalities wif change ticket, project plan.
• Used Team Foundation Server wif Visual Studio for version control of BA artifacts.
• Participated in planning and development of long-term goals for SharePoint in conjunction wif end-users and department managers.
• Experienced in generating, gathering, and compiling data from a variety of business data systems (Oracle, Microsoft Access, MySQL, SQL Server, Tableau) in order to provide information to management on improving the TEMPeffectiveness of business/program operations and processes.
• Followed the "INVEST" model (Independent, Negotiable, Valuable, Estimable, Small and Testable) in creating user stories and artifacts.
• Gathered client requirements and business process for the development, testing and deployment of Microsoft CRM projects.
• Used RUP methodology to in corporate iterative, incremental development into the system.
• Analyzed business and technical requirements, thus creating the Business Use Case (BUC) and Application Use Case (AUC) documents.
• Translated business goals, feature concepts and customer needs into prioritized product requirements, use cases and UML diagrams.
• Created user stories, provided cost estimates and Function Point Analysis (FPA) on various client requirements.
• Lead JAD sessions and facilitated various product feature customizations from start to finish through the various phases of the SDLC lifecycle.
• Ensured that concise and TEMPeffective User Stories and acceptance criteria were groomed and maintained in JIRA.

Environment: RUP, Rational Rose, Requisite Pro, MS Visio, RUP, MS Project, SQL, MS Access, MS Excel and MS Word.

Confidential

Business Analyst

Responsibilities:

• Collaborated wif Business Intelligence team to learn current processes and practices.
• Identified the Sales metrics for various businesses by interacting wif users and analyzing Business Objects Reports.
• Experience in identifying user requirements, business reporting needs, layout, and development of prioritized reports by working wif Business Analyst and Business user.
• Created Dashboard reports to track all the way through ship to final acceptance phases.
• Created different complex sheets and sheet objects based on client requirements.
• Showed the statistics in bar charts and pie charts as per the client needs.
• Added dimensions to a bar chart and turning bar chart into a multidimensional pivot table.
• Created Layout themes and applied it to several documents.
• Involved in performance tuning of dashboards to limit the response time and enhance the functionality.
• Published reports, schedule report processing, or access reports on-demand.
• Successfully passed through the QA Environment and implemented on Production and worked as post production support.

Confidential

Business Analyst

Responsibilities:

• Understanding business criteria for campaigns relating to business whether Life cycle or Acquisition campaigns through a kickoff call wif clients.
• Extract raw data from Data Marts using SAS / CONNECT and creating SAS data sets that are required for the project analysis
• Cleansing, validating data upon client requirements, sorting and merging techniques is done using SAS/Base include Macros and SQL.
• Primarily responsible for tracking campaign responses, design behavioral segmentation, as well as assist in strategy development.
• Accountable for designing, gathering data, and documentation, executing analytic projects, as well as interpreting results, formulating recommendations and presenting to management.
• Provide campaign documentation and reports to the campaign stakeholders at a mutually agreed upon interval.
• Create detailed campaign list and data specifications required for the technical production of target audience lists.
• Gather campaign business requirements from various business stakeholders and transforming them into a detailed campaign design document.
• Write and execute custom database queries to answer questions posed by various business stakeholders, create lists, campaign counts, etc.
• Create recurring campaign reports for the marketing team wif summaries and recommendations on how to move forward to hit defined marketing goals; including list performance, test results, on-line analytics and other campaigns.
• Involved in marketing campaign strategy, targeting, or acquisition.
• Perform in-depth research to build a detailed understanding of the target market including industry, company, product, and people as per campaign requirements.