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Product Owner/scrum Master Resume

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Miami, FL


  • South Florida based Project Manager, Scrum Master, Project Lead and Senior Business Analyst with 15 years of experience with Project Management in Insurance, Auto, Healthcare,, Finance, Human Resource, Credit Processing, Banking, Ecommerce and Supply Chain Management industries.
  • Experience with industry standard methodologies like Agile, Software Development Life Cycle (SDLC). Working knowledge of Extreme Programming (XP), Rapid Application development (RAD).
  • Working knowledge of Requirement Development and Management tools like MS Project, Jira, Project and Portfolio Management (PPM), MS TFS 2010, Version One, Unified Modeling Language (UML), Visio etc.
  • Manage Business Requirement Engineering with a delivery - focused approach and the ability to build and maintain strong working relationships with all the stakeholders involved in the project.
  • Successful Project Manager, Scrum Master and Project Lead
  • Expert at creating Project Schedules, Scope Documents, Project Charters, Scope Change Documents, Project Closure Documents for SDLC Projects
  • Proficient with creating Sprint Backlog, Product Backlog, Burn Down Charts, Story Boards and Tasks Boards
  • Good Requirement Elicitation, Analytical, Facilitation, Organizational, Modeling and Interpersonal skills.
  • Tailored client requirements into Business Solutions. Experience in Analysis, System Set-up, and Unit Testing.
  • Ability to translate Business Requirements into clear Technical Requirements
  • Gathering and Prioritizing Functional and Non-Functional Requirements. Performing GAP/Impact Analysis.
  • Experience in different Relational Databases, Designing, Querying and Generating Reports
  • Data Acquisition, Data Analysis, Data Modeling and Data Organization experience


Methodologies: Agile, SDLC, XP, RAD, and UML

Processes: ERP, MRP, CRM, CCM, Supply Chain Management, Material Management

Software: MS Project, Flexera, Orbus 365, Wibs, Field GlassOrion, Campus Vue, KHE CRM, BizTalk, MS TFS, Version One, Rational Rose, Mercator, MSOffice, Everbridge Mass Notification System, MS SharePoint, Active Directory

Languages: .Net, C++, C, COBOL, BASIC, Visual Basic, HTML, Java Script, ASP and XML

Database: Oracle, SQL, DB2


Product Owner/Scrum Master



  • Acted in the capacity of a Product Owner and a Scrum Master on the Ink and Toner Replenishment Project
  • As a Product Owner performed functions such as discovered, analyzed, gatheird and transferred the requirements to a Business Analyst to prepare User Stories and Process Flows, Developers to create Design Documents and develop code, UX Designer to create Wireframes and Prototypes and Quality Confidential Analyst to prepare Test Cases, Test Scripts and Test Scenarios
  • Conducted various meeting with Vendors, Marketing, Legal, Digital Sales Media, Merchandise, Ecommerce and Order Management Teams to establish contracts, layout marketing strategies, create and train the core working team
  • Acted as a focal point of contact for any prime communications and co-ordinations within the Core Team, Order Management Team, Vendors, Merchandise Project Manager, Development Managers, Quality Confidential Manager etc.
  • As Scrum Master, organized and facilitated Daily Stand-Ups, Requirements Grooming Sessions, Planning Meetings, Demos, Retrospective Meetings, maintained Product Backlog, Sprint Backlog, Burndown Charts and Velocity and aided in removing any impediments faced by the team
  • Used Jira as Agile/Scrum Project Management Tool to document User Stories, create Sprint Backlog, Product Backlog, Track Project Schedule, Progress and Report Time

Environment: MS Office, Visio, Jira, Snagit, Java, UX Design, QTest, Mobile Application, EDI, Digital Transformation, EDI, SharePoint, One Note

Sr. Infrastructure Project Manager



  • Lead multiple national and international IT/Infrastructure projects in parallel to Receive, Plan, Design, Execute and Deliver customer-requested solutions while keeping business informed of the progress throughout the process
  • Worked as IT PM on various critical, high priority projects for Tier-1 Business Partners/Vendors such as Google, Apple, T-Mobile, Dell, Flexera, Orbus 365, and Juniper etc.
  • Engaged, interacted, lead many IT Teams including Solution Architect, Planning and Design, Windows/Linux Server, Networking, Web Hosting, SQL/Oracle Database, Security, Enterprise Application, IPS, Developers and Quality and Performance Teams
  • Created various Discovery, Requirement Documents, Project Charters, Project Schedules, Scope Change, Issue Log and Project Closure Documents
  • Performed on many PPM tasks such as maintaining Staffing Profiles, creating E0, E1 and E3 Estimates, performing
  • Month End Process such as Financial Summary, Baseline Staffing Profile, update status on Accomplished and Upcoming Tasks and Forecasted V/s Actual Hours
  • Understand and applied PMBOK (Project Management Body of Knowledge) principles to day-to-day Project tasks

Environment: SDLC, MS Project, Windows, Linux/Unix, Web Hosting, Networking, Oracle, SQL, Hyper-V, Enterprise Application System, Microsoft Office Suite, Snag It, MS SharePoint, .Net, One Note

Project Lead/Senior Business Analyst



  • South East Toyota (SET) undertook an initiative called Pathway Projects to modernize their systems. They had introduced a procedure called Next Generation Allocation and Accessorization (NGAA) Process to improve their Vehicle Ordering, Allocation, Accessorize and overall Supply Chain Management Process
  • Teamed-up with a vendor company called Cap Gemini to in corporate the new system
  • Worked with the Cap Gemini Team’s Business Analysts, Data Analysts, Programmers, Architects, Quality Assurance Team, UI Developers to create, review, approve documents created by them such as Business and Functional Requirement Documents, Conversion Documents, Interface Specification Documents, Design Documents, Business Test Case Documents, Component Test Documents, Reports Specification Documents and Requirements Traceability Matrix Documents
  • Lead JM Family Team to review and test the Business Test Cases and Component Test Cases created by Cap Gemini Team
  • Lead JM Family Team to prepare UAT Approach Document, UAT Test Strategy Document
  • Worked on launching the NGAA Application Access links onto their Dealer and Associate facing Portals called Dealer Daily Portal, Associate Portal and their Mobile Application called SET Connect

Environment: Semi-Agile, SDLC, .NET, MS Visio, Microsoft Office Suite, Snag It, MS TFS, MS SharePoint, Mobile Application, Digital Transformation, EDI, Salesforce, One Note

Project Lead



  • Worked on an in-built but core CRM Application at Sheridan called “SMART”
  • Lead and managed medium sized projects for SMART Modules and Reports development
  • Met with the Business, Developers and Quality Assurance Team for “MosCow” Sessions (Must Has, Should Has and Could Has - Prioritize the Requirements)
  • Created Project Delivery Schedules
  • Thorough understanding of entire Health Care Life Cycle including the Coordination with Facilities, Transfer of Patient Records via EDI, Patient Information Data Entry, Verification, Coding, Billing, Payment, Refunds and Call Centers
  • Gatheird requirements from Business and SME’s to create Business and Functional Requirements Documents
  • Worked with the Developers and the QA Team before and during the Development and Testing Phase
  • Ensured dat dat project transitioned from pilot to Production

Environment: Agile, SDLC, SQL, .Net, TFS, MS Visio Studio 2010, EDI, Microsoft Office Suite

Scrum Master



  • Lead and Managed Scrum process for the Prior Learning Center - Data Automation project
  • Accountable to deliver sprint goal/deliverables, keep core team focused on tasks at hand, remove impediments, empower team to self-organize and shield the team from external interferences
  • Worked closely with the Product Owner to establish acceptance criteria for user stories, help prioritize them and add them to the Product Backlog
  • TEMPEffectively coordinated and facilitated Sprint Planning, Daily Stand Up, Sprint Review, Impediment Review and Scrum of Scrum Meetings
  • Tracked teams Velocity, Burn Down Charts, Sprint Cycle Time Analysis and other metrics defined by the management
  • Used “Version One” Scrum Management software for creating Sprint Backlog, Product Backlog, and Sprint Burn Down Chart. Tracked the progress of the sprints using interactive Storyboards, Task boards
  • Worked on complete project cycle starting from Project conception, Leading the Sprints to taking the project to production
  • Business Systems Analyst II - Confidential
  • Worked on projects from several business units such as Kaplan University Online, Confidential, Confidential International, Kaplan Continuing and departments such Finance, Operations, Academic Advising, Student Operations, Prior Learning Center, HRIT etc.
  • Hands on knowledge and experience working with several internal and vendor applications such as Orion, Campus Vue, KHE CRM, Biz Talk, MS TFS, Active Directory and Version One
  • Very well-versed working with methodologies such as Agile and SDLC
  • Efficiently managed several projects where no Project Manager was assigned or partnered with the Project Manager to successful completion of the project
  • Gatheird, analyzed business requirements and documented BRD’s, FRD’s and User Stories
  • Worked with various stakeholders such as SME’s/Client, Developers, Quality Analysts, DBA’s, Network and Operations team, Release Management and outside vendors throughout the software Development Life Cycle including UAT

Environment: .Net, Biz Talk, Version One, MS Visio, Agile, SQL, TFS, SOX, SharePoint, Active Directory, Mobile Application, Salesforce

Senior Infrastructure Business System Analyst

Confidential, Miami, FL


  • Full service mortgage finance company specializing in under-served areas of the real estate market.
  • Primary responsibility is to understand, analyze, gather and document requirements of information technology projects, project deployment methodologies, and project management concepts
  • Conduct inquiries from Subject Matter Experts (SME’s) pertaining to the development of new information or system requirements to meet current and projected business objectives
  • Prepare Project Charter and Project Requirement Documents on various ongoing projects
  • Serve as the Project Management Office (PMO) central point of contact to ensure consistency when interfacing with other corporate IT groups such as Networking, Database, Help Desk, Server, SharePoint, Application Development, Active Directory who are focused on serving the business
  • Identify/promote project consistency via standard tools, templates, processes, SOX compliance, etc.

Environment: Microsoft Office Suite, Microsoft Visio, SOX, Microsoft SharePoint

Functional Analyst

Confidential, CA


  • Functional Analyst placed with Credit Card Service Division of Washington Mutual (WAMU).
  • Critical link between SME’s providing the business requirements and the rest of the technical team trying to construct the solutions to support ongoing projects at WAMU
  • Captured, consolidated, communicated and bridged-the-information-gap between SME’s and the entire software development team. Refined understanding and communication from the SME’s to convert them into a clear, precise vision necessary to create a solution
  • Developed Functional Specification document to accurately project vision of SME’s
  • Mapped requirements to the Design Document created by the architect and the development leads
  • Worked with Requirement Traceability Matrix to make sure dat all the Change Requests has corresponding Use Cases within Functional Specification document
  • Actively participated in numerous JAD sessions with SME’s, Business, Marketing, Data Modelers, Development Team, and Testing Team. Consistently coordinated, managed and monitored project developments between Onshore and Offshore Teams (India Development Center- IDC)
  • Developed CRUD Matrix to examine the interaction between business processes and the data parameters
  • Depicted complex requirements, process flows and use cases using MS Visio
  • Environment: UML, Microsoft Visio, Microsoft Office Suite, HTML, B2B, B2C, EDI, SDLC, SQL, ORACLE
  • Business System Analyst, Hewitt Associates - Lincolnshire, IL ( )
  • Obtained a thorough understanding of the business process and kinds of coverage offered to client’s employees and how to in corporate them in the project environment
  • Involved in gathering and documenting the requirements critical to the business process and using those requirements to design application software using a Use Case approach.
  • Used Microsoft Visio to model the process using the UML to create use case diagrams, activity diagrams, Data Flow Diagrams, sequence diagrams and collaboration diagrams.
  • Interviewed business area experts, asking detailed questions and carefully recording the requirements in a format dat can be reviewed and understood by both business people and technical people.
  • Involved in converting User requirements into business requirements, functional requirements and also created business process models from the requirement specs.
  • Played a substantial role in the process identification and definition of functional requirements gathering, in an effort to develop a practical technology solution for setting up the system
  • Identified the data exchange between the various engines and preparing detailed Data Flow diagrams.
  • Non-technical specifications included creating proper documentation and clear illustration of the requirements for the benefit of the Project management, subject matter experts and test users
  • Expertise in executing and analyzing the various queries and creating reports depending on the user.
  • Executed queries in relational databases, such as DB2 using SQL

Environment: Lotus Notes, DB2, C++, Oracle, SQL, work bench, Visio, ERP, Winrunner, SDLC, UML

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