PROFESSIONAL EXPERIENCE:

• University 8th rank holder, Glod medalist, proactive and result oriented business systems analyst with 8+ years of experience in business process management, requirement gathering, analyzing, documenting project artifacts, communicating with SME’s, stakeholders (technical and non - testing/maintenance operation).
• Spearheaded projects on various SDLC Methodologies like waterfall and agile scrum.
• Proficient in conducting requirement gathering processes through various elicitation techniques like requirement workshops, interviewing, brainstorming, focus groups, survey/ questionnaire, Job shadowing, document analysis observation and fish bowling.
• Extensive experience in creating projects artifacts like Business requirements document (BRD), Use-Case Specifications, and Systems Requirements Specification (SRS), Functional Specifications document (FSD), Test case, Test plan, UI flows, and Requirement Traceability Matrix (RTM).
• Proficient in using UML and MS Visio to create activity diagrams, sequence diagrams, Use case diagrams flowcharts. Identifying Key performance indicators (KPI), and change management.
• Assisted in feasibility studies, risk analysis, business process analysis, GAP analysis, cost benefit analysis, Impact analysis, root cause and SWOT analysis.
• Facilitated Scrum ceremonies and adopted Agile related techniques (Moscow, Kano model, Planning Poker, INVEST, Three C’s of user stories (Card, Conversation, Confirmation).
• Involved in covering a wide range of strategic topics, methodologies, modeling and also cascading the implementation of strategic plans using JIRA.
• Knowledge in handling Data Warehousing, Data Modeling, Data Analysis, Data loss prevention, Data Mapping, and Data profiling using Informatica. Knowledge in creating and developing conceptual, logical / physical ER diagrams.
• Lead and worked with teams to examine and solve business problems by accurately analyzing the needs of clients and helping them to achieve improved quality and value for their customers.
• Created MS Project to manage schedules, deadlines, resources, collaborate with different teams, and analyze project information. Assisted at risk management, performance measure development, process development, and WBS development. Collaborated and analyzed with all the strategic business units to define the areas for implementing the business process re-engineering.
• Experience in black box testing, functionality testing, system testing, Integration testing, and regression testing, User Acceptance Testing (UAT), smoke/sanity testing, HP application lifecycle Management (HPALM) and performance testing.
• Dedicated & Self- motivated, proven leadership capabilities and time management skills. Excellent analytical, communication, documentation, problem solving and presentation skills.

TECHNICAL SKILLS

Methodologies/Framework: Waterfall, Agile, Scrum

Project Management Tools: Microsoft Projectv2007/2013, MS Office Suitev2007/2013

Agile Project Management Tools: Rally V2012.1, Jira v4.0

Business Modeling Tools: Rational Rose v7, Microsoft Visiov2007/2010/2013, Mockup Screen v4.92, Wireframe v 1.4

Content Management Tools: Microsoft SharePoint v2007/2010/2013

ETL, Reporting and Testing Tools: Informatica v 8.6, HPALM v11.5.

Other Language& Tools: My SQL Server v 6.3, HTML, XML

PROFESSIONAL EXPERIENCE

Confidential

Lead Business Analyst

Responsibilities:

• Participated in all the Phases of the software development life cycle (SDLC) from discovery to Maintenance Phase. Developed a new Intranet Site (SharePoint 2016) for the New York Department of Design and Construction (NYC DDC) and it applies across the agency, which services 15000 Direct end Users.
• Gatheird requirements through brainstorming, interviews, and questionnaire sections within various Divisions/ units of NYC DDC. Tracked NYC DDC city agency needs to better understand how future enhancements can improve the user experience. Acted as a liaison between business owners and technical team.
• Performed Gap analysis (“AS IS” & “TO BE” State of the project) and Risk analysis of existing the SharePoint system and evaluated the benefits of the new system.
• Planned and created various SharePoint workflows. Provided MS Visio diagrams and Excel wire frames to the customer to socialize the customer in the development process and progressed the wireframe Sign off process.
• Designed business requirement document and translated it into a functional specification document in an efficient manner. Assisted project manager in developing the project plan. Implemented agency wise business standards in SharePoint 2016. Coordinated in Migrating and Identifying the existing content in the SharePoint 2007 to SharePoint 2016
• Created test cases, use cases and test plans for UAT testing. Actively engaged in manual testing to identify bugs and aided in fixing the issues as earliest as possible. Developed a quick and thorough understanding of Microsoft SharePoint 2016. Performed quality assurance testing on developed SharePoint sites and web parts. Assisted in UAT Training.
• Created user manual and Conducted training section for users to better understand the SharePoint process and enhance customer experience towards SharePoint.

Environment: MS office, Excel, PowerPoint, MS Visio, Project Planning Software, SharePoint 2007 and SharePoint 2016, Sql Server.

Confidential

Senior Business System Analyst

Responsibilities:

• Worked with internal and external business partners to identify, analyze, document, and implement requirement to develop new features needed for the unify team, as well as to modify existing application to satisfy business needs and opportunities. Worked with system developers, testing teams, project managers, offshore teams and end users to ensure proposed solution is delivered according to scheduled time frame and with the specified functionality.
• Conducted requirement gathering session with product owner. Attended sprint planning meeting by prioritizing sprint task and backlog. Created and tracked issues, user stories, and task in Jira, silk central and share point and took necessary actions to resolve bugs/tasks
• Followed SDLC standards by using MS office to document functional and non-functional requirements, technical specifications/requirements, test plans and test cases.
• Created and tracked issues in Jira, silk central and SharePoint and took necessary actions.
• Worked on Jaws 17 and 18 and Braille viewer related issues in hiset and all other programs and coordinating with research team and technical team to figure out the issue.
• Validated stage, development, and test envt both in IBIS and Test client after deployment and Build. Used different browser like electron chrome 51, electron chrome 44, firefox and chrome for each programs and applications. Tracked service now incident and worked with concerned teams to get it resolved.
• Participated and actively involved in many meeting on day to day basis to meet the project target/deadlines, to fix issues and to update project status. Attended daily scrum stand up meeting.
• Worked on oracle sql for updating and uploading the package document or an item in the database.
• Proficient in User acceptance testing, unit testing, stress testing and functional testing.
• Involved in all the phases of the Software development life cycle (SDLC) of dis project. Served as a liaison between Business user and the IT team for proper communication of the requirements
• Created detailed Business Requirement Document (BRD) and translated it into Functional specifications document(FSD) also created user stories as it was hybrid project.
• Performed GAP analysis for business and system process flows, user administration and requirements.
• Conduct interviews, workshops, focus groups, brainstorming and observations, and surveys/questionnaires with stakeholders to determine the requirements needed for a new project.
• Performs feasibility analysis and works with the project management team to prioritizes deliverables, and negotiate on product functionalities.
• Gathering requirements from the business users. Prioritizing those requirements based on Customer needs and deliverables for each iteration. Created process flow diagrams using MS Word.
• Assisting offshore and onshore team in creating test cases. Prepared data validation for testing. Assisting in development process to complete the application on time based on the requirement and specification documents. Experience in handling multiple teams in a different geographical location (onsite / offshore model)
• Used risk management techniques to identify the risk involved in the project. Analyzed, evaluated, monitored and reviewed the progress of the project.
• Coordinating with different teams across borders. Supporting the technical team during the development cycle. Assisting design and development of the project. Proficient in User acceptance testing and functional testing.
• Used web services, SOAP and WSDL to transfer and Share Information.
• Updating Business requirements in JIRA. Worked extensively with MS office suite for preparing status reports during project life cycle.Tracked the testing progress in HPALM.
• Proven ability to perform in high-pressure environments.

Environment: Agile -Scrum, JIRA, MS Office (MS Word, MS Excel, MS PowerPoint), MS Excel, HP ALM, Java and Java Script.

Confidential, New York, NY

Sr. Business System Analyst/Scrum Master

Responsibilities:

• Involved in SDLC Phases of the project. Conducted GAP Analysis to understand the AS-IS and TO-BE state of the project. Facilitated JAD sessions for precisely capturing the user’s vision of the product
• Involved in Requirement gathering and created business requirements document (BRD), functional specification document (FSD), which includes UI flows screen mockups, process flows, business logic, configuration requirements and traceability matrix. Analyzed the risk assessment of the application
• Facilitated the estimation of efforts required using Planning poker along with the Scrum team.
• Facilitated Sprint Ceremonies like sprint planning meeting, daily scrum meeting, and sprint review meeting, sprint retrospective meeting and backlog grooming for each sprint. Supported and educated the product owner, especially with respect to grooming and maintaining the product backlog
• Maintained and updated sprint burn down charts and release burn down charts to keep track of sprints and the project against the planned work. Facilitated the team to maintain optimal velocity and worked on completing story points with a consistent schedule on each sprint
• Resolved impediments affecting the scrum development team by performing safety check to overcome invisible gun TEMPeffect, through silent writing and timeline retrospective
• Dealt with distractions of the scrum team during the sprint like ad hoc requests from external teams and the product owner to keep the sprint on track.
• Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers. Improved collaboration in cross functional and self-organizing scrum team and helped people to understand the work dynamics within scrum.
• Managed team to perform SQL queries to access customer profiles stored in the system.
• Assisted in data profiling to extracted data from source system and loaded into the target system.
• Ensured that accurate data dictionary for data mapping and data modelling were carried out so that data fields get populated with accurate data entries during system enhancements. Prepared data dictionary for mapping.
• Assisted in creating test plan, test cases for UAT Testing and in system Integration Testing and supported for User Acceptance.
• Working knowledge of business process standardization and software development life cycle (SDLC) including analysis, design, development, testing and implementation of software application.
• Involved in preparing scope and objectives of a project.
• Prepared business requirements using appropriate elicitation techniques client interviews, focus groups and document analysis, conducting JAD sessions with various stakeholders and the project team.
• Created AS-IS and TO-BE process workflows and conducted GAP analysis. Created UML Diagrams like use case diagrams and activity diagram as well as created mock-up screens/UI flows using MS Visio to provide prototype to assist the development team.
• Clarified and prioritized requirements by conducting brainstorming sessions with the product owners and scrum development team.
• Contributed to creating user stories and assisted PO in prioritizing user stories using Moscow, KANO. Worked
• Exposure to Securities, Bonds, Mutual Funds, and ETF.
• Provided training to the users, and involved in facilitating UAT sessions to gain user confidence and approval.
• Used Quality Center for bug tracking, reporting and report generation for the test cases.
• Involved in writing Test Plans, Test Cases, and Test Scenario using Quality Center.
• Extensively involved in GUI testing and Unit testing for verifying and validating purposes

Environment: MS office, Visio, Agile -Scrum, JIRA, SOA, MS Project, MS Visio, HPALM, HTML and XMLs, Java and Java Script.

Confidential

Business Analyst

Responsibilities:

• Gained knowledge of prevention of money laundering act, 2002, know you're customer (KYC), Interacted with the stakeholders to gather business requirements.
• Interviewed SMEs, conducted JAD sessions and online surveys to get a better understanding of the gatheird requirements. Performed GAP Analysis by analyzing and creating the process flows for the as-is of their existing architecture and came up with the process flows for the to-be.
• Analyzed and developed FSD (Functional Specification Document). Developed use cases and obtained approval from the clients. Used wireframes to develop the mockup screens to test the look and feel of the front end.
• Created UML diagrams such as use case diagrams, activity diagrams, and sequence diagrams for better understanding of the system. Coordinated with the clients for the change request by conducting impact analysis and provided the details of the change requests and obtained approvals from the appropriate stakeholders.
• Provide regular cash transaction reports (CTRs) and suspicious transaction reports to senior management to track anti-money laundering activities.
• Preparing credit reviews using balance sheet, income statement and profit & loss. Assigning credit rating and scores to the companies. Working knowledge on using different ratios for credit rating.
• Auditing analyst credit reviews on monthly basics and coordinating with external auditors.
• Mapping parent BP code in oracle. Generating analyst & FLR queue on daily basis.
• Working on CMT team for updating request on Baan. Regular tracking of updated data on CPS.Doing research on existing/ new customer data with data owners to resolve reporting or blocking Issues.
• Maintaining the reports of customer’s data, updated with 100% accuracy and quality to run reports on a regular basis and necessary changes to be done on time
• Monthly addition of new business partners in outlook soft. Linking/delinking of sites and subsidiaries of the customer. Regular tracking of updated data in CPS
• Managed “Cash Application” entries and prepared “Aging Reports”.
• Consolidated bank reports, reconciled BOA lockboxes, month end closing and production reports. Handled payment related email queries from the client verified vendor invoices and matched with purchase order and goods received note.
• Validating tax specifications, general Ledger codes in purchase Order.
• Processed Non-PO, statements and debit notes and prepared bank reconciliation statements on monthly basis.
• Ensured quality on invoice processing, fixed errors managed the invoice queue and ensured that they are completed as per SLA.

Environment: Solomon, Citrix, Epicor, MS Excel, word, and power point.