SUMMARY:

• SHighly qualified IT Senior Project Manager/Program Manager with 20+ years proven experience managing multinational teams with a demonstrated history of working in the telecommunications industry.
• As a Program Manager/Senior Project Manager I have successfully implemented multiple large - scale and complex Datacenter projects for key external and internal Telefonica customers such as Mapfre, CMI, Sony, Santander
• Telefonica Moviles Latin America and Telefonica Spain. I successfully managed DC migrations of ERP and core applications from Latin America to Telefonica D Strong knowledge and longtime experience using Microsoft Suite
• MS Project & MS Visio • ERP, CRM and Billing Systems implementations • Customer Engagement Skills • Experience developing statements of work and project plans • Outstanding verbal, written and presentation skills at technical and executive levels
• Strong experience implementing critical mission Servers and OS, Enterprise grade SAN Storage & VMware Virtualization and Cloud Services deployments, knowledge of MPLS, WAN/LAN, Fire Wall and Cybersecurity solutions
• Strong experience developing Inhouse applications and customizing commercial software • IT Strategy • B2B solutions • IT operations • Strong customer service skills • Strong Vendor Management skills and develop partnerships with 3rd party vendors
• Strong experience working with cross functional teams and organizations • Strong knowledge implementing DRP for Banks, Insurance and Telco companies

PROFESSIONAL EXPERIENCE:

Confidential, Miami, Fl

Operations PMO Manager

Responsibilities:

• Managed and oversaw the implementation of Telefonica’s Datacenter Managed Services, Outsourcing, Infrastructure and Colocation Projects to ensure timely and cost-efficient provisioning to reach the Revenue Budget of the VP of Operations, following PMI methodology - average of 33 projects per month with a team of 5 Project/Service Managers and more than 25 Engineers (Network WAN/LAN, Security, DBA’s, Unix, Aix, Linux, Windows, VMWare, SAN and Facilities)
• As Senior Project Manager, achieved the implementation of the outsourcing project for a large insurance company Mapfre; led two teams (USA and Brazil), a Vendor Project Manager, and 15+ engineers. Provisioned the IT Infrastructure in Telefonica Datacenter US, and developed the migration strategy and project plan for Mexico, Puerto Rico Colombia and Dominican Republic as well as the Disaster Recovery in Brazil and US for the production environments, defined the Disaster Recovery processes to handle a disaster declaration and to activate the operations and engineering areas for taken over the service production operation, the strategy included the migration from physical and virtual servers to Telefonica Cloud Services
• As Senior Project Manager led two teams (USA and Guatemala) and two vendor Project Managers (IBM and EMC) implemented the IT Infrastructure and MPLS WAN links and successfully migrated the SAP ERP applications of Business Units from Guatemala to Telefonica Datacenter in US for one of the largest companies with operations in Central America (CMI Corporacion Multi Invsersiones). Duties included the creation of SOW, Project Charter, Work Breakdown Structure, Project Plan, Communications Plan, Operational Model, Cutover Strategy and hand over documentation to Operations and SMC/NOC areas and Service Manager
• As a Senior Project Manager lead the implementation of SAP ERP for Telefonica US and Latin America (US, PR, ME, CH, CO)
• As a Senior Project Manager, managed up to 8 projects concurrently, a mix of Complex/Large Projects, Complex/Medium projects etc.
• Achieved the SSA 16 Audit for Telefonica Data Centers US and PR from
• Established standards and procedures for project reporting and documentation, and reported in a monthly basis, project status to executives (CEO, VP of Operations, VP of Finance and VP of Sales) and to Customer Upper Management (CTO, CIO, etc.)
• As a Scrum Master lead the implementation and customization of applications for Telefonica Open Cloud/OpenStack applying Scrum/Agile methodology
• Achieved the Datacenter Revenue Budget from (96- 124 millions) and oversaw cost control to assure project profitability
• Supported Sales and Presales Areas gathering and analyzing customer requirements, defining products, services, project scopes, project plans and SLA’s, coordinated for the response to RFP’s, RFI’s, and met with potential customers to close new contracts and deals
• As a Senior Project Manager achieved the implementation of several Datacenter infrastructure platforms, applications for Telefonica Spain and Latin America, SAP, Cloud Services, Prepayment Cellular DR for Latin America, Payment Switch and PCI for Central and South America regions, M2M for America. Duties included acting as a single point of contact for Project Stakeholders, coordinating and resolving critical issues proactively, creating SOWs and project plans, reporting the status of the projects to Upper Management and Stakeholders in a weekly basis, coordinating Vendor Project Managers and external consultants based on technical and project management experience for large-scale and complex Datacenter projects.

Confidential

Director of Mobility and Systems

Responsibilities:

• Achieved the creation and developing of 8 business lines: Systems, Mobility, Security, Network, Products, Services and Outsourcing, also responsible for meeting profit and loss goals
• Managed the deployment of 10 complex projects for Telefonica Moviles Mex. Totaling 11 Million US dollars, also achieved sales in 2003 with a positive EBITDA in the first year of operations of the area.
• Achieved sales in 2004 of 7.8 Million US Dollars, 120% of the Sales Budget
• Oversaw evaluation and selection of Technological Vendors focused in Telecommunications, creating Strategic Alliances to fulfill Telefonica Moviles’s requirements

Confidential

Director of Operations

Responsibilities:

• Developed the overall strategy and infrastructure of Information Technology, for Spain, Brazil, Argentina and Mexico in collaboration with the Telefonica B2B CTO, as well as being responsible for building the strategic partnerships/alliances with IT suppliers for Telefonica Adquira B2B solutions
• Defined the systems architecture (BSS and OSS) for providing e-commerce B2B solutions to Spain, Argentina, Mexico and Brazil
• Achieved the deployment of Marketplaces and the Adquira’s Auctions Platform for Mexico, Brazil, Argentina, and Spain, Ariba Market Place, Ariba Dynamic Trade/Sourcing, led a team of consultants (Arhur Andersen) and Telefonica engineers for the customization and deployment of four Ariba Marketplaces and Dynamic Trade/Sourcing, also supported the onboarding process of suppliers to the Marketplace and Dynamic Trade/Sourcing platforms.
• Oversaw the RFP process and deployment of several information systems: CRM, ERP and Billing
• Implemented SAP for Adquira Mexico for Bancomer Project “Club de Compras,” designed and implemented the interfaces between SAP, Marketplace (Ariba) and Bancomer online payments using Webmethods as a middleware applying SDLC Waterfall Methodology
• Achieved Savings of 1 Million US Dollars performing auctions for corporate customers (Comercial Mexicana, Grupo Pepsico, Unitec, BBVA,Grupo Telefonica etc.)

Confidential, Sunnyvale, CA

IT Director

Responsibilities:

• Defined the systems architecture for corporate applications for a B2B company focused on the printing industry in US
• Oversaw the RFP process and deployment of ERP and CRM systems (People Soft and Siebel)
• Supervised the process to define, design, develop, test and implement in-house systems as well as the interfaces between corporate applications and core Impresse Corporation E-procurement B2B solution applying SDLC Waterfall Methodology
• Responsible for the operation and maintenance 24/7 of core business applications and ensure that internal and suppliers SLA’s were met and reported the area KPI to business stakeholders

Confidential

Corporate Systems Director

Responsibilities:

• Supervised the process to define, design, test and implement in-house systems of 50 subsidiaries and affiliates in Mexico Puerto Rico and South America applying SDLC Waterfall Methodology
• Maximized the use of resources, improved the service to business areas and reduced costs associated with the development and maintenance of applications by centralizing the system development areas of subsidiaries and affiliates in Mexico, with a staff of 4 Managers, 20+ IT engineers and 10+ IT consultants
• Oversaw the RFP process and deployment of several information systems: Electronic Document Management Systems, Payroll and Human Resources, Treasury, Facilities Management, Computing Control Management Systems, ERP for Construction and Warehouse Management
• Managed the maintenance and migration of Oracle Financials (ERP) to the Y2K compliant version for Confidential
• Responsible for the operation 24/7 of core business applications and ensure that internal and suppliers SLA’s were met and reported the area KPI to business stake holders
• Supervised the process to define, design, test, and implement in-house systems of 50 subsidiaries and affiliates in Mexico, Puerto Rico and South America, as well as vendor applications and the interfaces with legacy and inhouse systems, evaluated vendor applications and made recommendations on development in-house or buy commercial software
• Achieved savings of over 40% in the enterprise negotiation of RDBMS Informix and Oracle while ensuring the continuation and enhancements of services

Confidential

Corporate Systems Director

Responsibilities:

• Maximized the use of resources, improved the service to business areas and reduced costs and risk associated with the development and maintenance of applications by centralizing the system development areas of subsidiaries and affiliates in Mexico, with a staff of 3 Sub-Directors of Systems, 6 Managers, 30+ IT engineers and 20+ IT consultants, responsible to analyze new business requirements and to define IT specifications, solutions and strategy to fulfill business objectives
• Responsible for the operation and maintenance 24/7 of core business applications and ensure that internal and suppliers SLA’s were met and reported the area KPI to business stakeholders
• Supervised the process to define, design, test, and implement in-house systems of 90 subsidiaries and affiliates in Mexico, Central and South America, as well as vendor applications and the interfaces with legacy and inhouse systems
• Achieved savings between 30% and 40% by negotiating new contracts with principal consulting firms and suppliers while ensuring the continuation and enhancements of services
• Achieved savings of $350,000 USD in 1999 by evaluating and proposing an alternative to the migration of the ERP Oracle Financials due to Y2K problem of Grupo Televisa, Cablevision, Vendor and Grupo Cine

Confidential

Sub-Director of System

Responsibilities:

• Defined and implemented the general systems architecture (BSS and OSS) for long distance, fixed wireless and mobile telephone for 1.5 million customers
• Oversaw the RFP process for a set of customer care and billing systems for Grupo IUSACELL
• Designed, developed and implemented the billing traffic reconciliation system between IUSACELL, and Telmex applying SDLC Waterfall methodology, achieving savings of 30% 100,000 US Dollars a month
• Customized and deployed the customer care and billing systems for the long-distance project and fixed wireless services applying SDLC Waterfall methodology
• Responsible for the operation and maintenance 24/7 of core business applications and ensure that internal and suppliers SLA’s were met and reported the area KPI to business stakeholder