SUMMARY

• Highly accomplished, decisive, results - focused Business Analyst
• Verifiable track record in analyzing, executing large scale complex projects
• Possess rich and diverse experience in workflow studies, process decomposition, process re-engineering, business process modeling and gap analysis
• Seasoned Business Analyst with outstanding ability to support multiple simultaneous projects in a matrix organizational structure
• Experience includes Business Analysis and Business Process Re-Engineering.
• Expertise in managing multiple projects while maintaining constant communication with the relevant stakeholders
• Organized weekly Project Status and Task Review meetings
• Resourceful and Creative problem-solver with a proven aptitude to analyze and translate complex customer requirements and business problems.
• Effective in strategically enabling enterprise and e-business solutions while working with cross-functional, cross-organizational teams.
• Excellent knowledge of standard industry methodologies like Software Development Life Cycle(SDLC), Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP), Agile (SCRUM), CMM (Capability Maturity Models) and Rational Tools used during various phases of RUP
• Expert in UML methodology to create UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams(DFDs), ER Diagrams using Rational Rose and MS Visio and thus defining the Business Process Model and Data Process Model
• Tracing requirements throughout the development process and verifying adherence using the requirements Traceability Matrix(RTM)
• Skilled at conducting Joint Application Development (JAD) sessions, Rapid Application Development, project meetings, reviews, walk through and customer interviews. Conducting User Acceptance Testing (UAT) and verifying performance, reliability and fault tolerance issues. Also familiar with testing tools to design and develop test plans and test cases

PROFESSIONAL EXPERIENCE

Confidential

BUSINESS ANALYST

Responsibilities:

• Evaluation of Workfront, a cloud based application and prepared BRD
• Worked extensively with Service Systems & Support team / Business User
• Workfront provides superior collaborative environment for Courseware Development, Owner’s Manual Review & Technical Reference Booklet creation as well as updates
• Workfront enables increased consistency of materials delivered; improves collaboration with vendors; provides an enhanced QA process
• Deficiencies with Microsoft tools were identified
• Extensive Gap Analysis was performed to compare Microsoft with Workfront
• Cost / Benefit Analysis was also documented to highlight annual cost savings
• Extensively worked with business users and offshore development teams as well as on-site developers
• Developed Test Plans/Test Cases for various functions of Sam 3.
• Tested the system end to end, identified and logged defects in development
• I performed the entire defect tracking & retesting after bug fixing
• Conducted User Acceptance Testing
• Worked with business users & identified future enhancements to SAM 3.0
• Supported Project Plan documentation

Confidential

BUSINESS ANALYST

Responsibilities:

• I coached junior business analysts and testing team in finding creative solutions to various issues on a daily basis
• Manual testing projects were executed on-site
• Conducted technical interviews of business analysts & selected qualified candidates for placement in various client sites
• Maintained constant communication with direct clients regarding various project deadlines and status updates periodically

Confidential, CHERRY HILL, NJ

BUSINESS ANALYST

Responsibilities:

• Documented the AS-IS of Ice Station System used by 3rd party Port Processors while accessorizing the vehicles
• Subaru’s application software is Oracle EBS Version 11. The Ice Station System fits into the Order To Cash Process at Subaru
• Subaru Business Process Overview and Ice Station Process Overview along with Process Flow Diagram was documented
• Created worksheets for data mapping input fields to source tables and columns
• Detailed Ice Station Process Analysis and Monroney label/Transport label printing was documented
• Output data analysis as well as data mapping and systems affected were identified
• Expert knowledge on data, process and business methodology at Subaru

Confidential

BUSINESS ANALYST

Responsibilities:

• Understanding the existing integration points in the shipping department with the sales and customer service department specific to the freight manifest solution and how data flows from one system to the other.
• Documentation of the AS-IS analysis and presentation to the Stakeholder group.
• Worked with the IT architects to solution the To-Be
• Documented the To-Be solution and presented to the stakeholders for buy-in and approval.
• Worked with the third party vendors to review the SOW as well as analyze estimates internally
• Worked on the functional requirements documents to integrate the new system with the existing third party solution - Infoship for North American implementation
• Worked with Kewill to formalize a solution for EMEA as this was a new system and there was no existing solution for that region.
• Was also involved in negotiating contracts with TNT and DHL for the EMEA region.
• Worked with the development team to resolve open design issues.
• Help conduct CRPs, SITs and UATs with the business community.
• Provide end user training as well as go-live and post go-live support

ENVIRONMENT: Windows MS Visio, MS Office Suite, Quality Center, Infoship, Kewill, Oracle EBS

Confidential, CHICAGO, IL

BUSINESS ANALYST / QA

Responsibilities:

• Participated in the identification, understanding and documentation of business requirements keeping in mind the need for the application based on the project scope and SDLC methodology.
• Documented and supported the requirements to develop the platform which enables the user to monitor his/her accounts, provides at-a-glance balances and positions, order status, account reporting, grouping accounts, real-time margin balances, real-time profit & loss and bill pay
• Worked on process documentation for Lockbox, ACH & ARP
• Planned and defined system requirements using Wireframes and provided detailed Use Cases in Unified Modeling Language (UML) methodologies.
• Analyze business requirements and segregated them into Use Cases and Activity Diagrams using Rational Rose according to UML models thus defining Data Process Models.
• Worked closely with other project in implementation of systems in various areas including derivatives, portfolio management and accounting, credit risk management.
• Identified and maintained a clear and measurable development process that was deployable throughout the enterprise by using RUP.
• Updated Project Status to the Project Sponsor, Senior management on a regular basis creating project updates using MS Project for management review.
• Designed test cases from requirements, functional specifications and design documents. Executed test cases through Quality Center tool
• Managed defects using Quality Center
• Performed automation testing using QTP for the Web application

Confidential, PLEASANTON, CA

Responsibilities:

• Responsible for overall delivery of projects by blending SCRUM methodology to manage iterations across project delivery team and standard PMI methodologies and processes to manage external deliverables, dependencies, risks, issues with external teams like infrastructure, release management, performance testing, marketing, legal, vendors and other stakeholders during various phases
• Define release plans for ecommerce platform with release managers according to gathered information from various IT departments
• Reviewed business and functional requirements based on the project scope
• Ensured internal client relationships and vendors were managed productively and proactively
• Assisted in reviewing and validated BRD (Business Requirements Document) and used Requisite Pro to manage, analyze and convert business requirements into FSD (functional Specifications Document)
• Participated in functional and budget meetings with Directors and Vice Presidents across various teams to discuss the budget and cost benefit analysis impact for the project.
• Worked with business groups, IT developers and quality analysts to review product features and system requirements and define customer acceptance.
• Reviewed business use case models after assessing the scope and status of the project and understanding the business processes from a user perspective.
• Monitored client expectations through client involvement and communicate through the lifecycle of the project. Educate clients & stakeholders on the benefits and risks associated with the project.
• Followed up with the development team to keep track of software changes & modification request (SCR)
• Facilitated and managed meeting sessions with committee of SMEs from various business areas.
• Assisted in designing test plans, test scenarios and test cases for integration, regression and User Acceptance Testing (UAT) to improve the overall quality of the application.

Confidential, MOUNTAIN VIEW, CA

SENIOR BUSINESS ANALYST

Responsibilities:

• Worked on business, system and functional requirements by conducting detailed interviews with business users, stakeholders and Subject Matter Experts (SME’s).
• Reviewed burn down charts to track backlog effort from one sprint to the next
• Implemented the entire SDLC application development with its various workflows and activities.
• Reviewed the requirements for the desired system and reviewed a GAP analysis report as to the difference between the AS and TO-BE system.
• Conducted weekly status meetings after collecting status of development progress.
• Followed the UML methodology to create UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams (DFDs), ER Diagrams using Rational Rose and MS Visio and thus defining the Business Process Model and data Process Model.
• Designed and implemented basic SQL queries for data validation.
• Validated the business requirements and developed Use Cases and User Centered Designs. Uses UML and Rational Rose to produce models like Context Diagrams and Activity Diagrams
• Conducted Joint Applications Requirements Capturing Session (JAR) and Joint Application Development (JAD) sessions to understand, capture and confirm requirements and resolve cross-functional and geographical issues.
• Participated in data analysis and documentation, created business test cases and expected results.
• Created functional requirements document for technical team from business requirements.
• Created Web parts to make sure that the documents are easily available to sales teams & senior management.
• Served as a conduit between the internal/external business community and the IT organization in order to provide technical solutions to meet user needs.
• Worked closely with development and QA testing teams to ensure that the business requirements were clearly understood and provide clarification on questions related to requirements.
• Analyzed data from web analytics tools to create customized reports calculating Key Performance Indicators, metrics and trends.

Confidential, SEATTLE, WA

BUSINESS ANALYST/QA

Responsibilities:

• Elicited user and business requirements through open ended discussions, brainstorming and prototyping.
• Created detail process flow documentation based on the input from system users and understood the system architecture.
• Assisted Project Manager in managing Agile software development projects to completion using SCRUM methodology.
• Designed the Functional Specification Document (FSD) based on the project scope and SDLC methodology.
• Performed requirement gathering for integration with the Enterprise Reporting System using Requisite Pro.
• Facilitate issue resolution of defects uncovered through testing. Participated in ad hoc testing of system interfaces with program participants.
• Utilized rational Unified Process (RUP) to configure and develop process, standards and procedures.
• Conducted JAD sessions for communicating with Project Directors and Stakeholders, created Process Workflows and Functional Specifications.
• Involved in Project Planning, Test Planning, Coordinating on all SDLC phases.
• Involved in preparation of Test Scenarios and Test Cases as per the Business Requirements and Use Cases
• Worked closely with the Project Manager in handling the Scope Creep and analyzing its effects.
• Developed Business Requirement Document and Use Cases Specification for various Use Cases.
• Involved in updating use cases, use case diagrams and workflows in First Assist to incorporate changes to existing functionalities for version enhancements using Rational Rose and MS Visio.

Confidential

BUSINESS MANAGEMENT & VP/OPERATIONS & CO - FOUNDER

Responsibilities:

• A competent self-learner able to get the job done with professionalism and integrity.
• Credited with minimizing expenses and cutting back on overhead.
• Manage all financial and operational aspects of a fast-growing business from financial planning to payroll.
• Managed daily operations of a $5M business; provided customer service and ensured client satisfaction.
• Company contact between contracted employees and accounts; hire and coach technical employees.
• Ensured the placement of technical professionals at Corporate Client sites for consulting positions.
• Identified ways to utilize the work force more productively and reduced “bench time” of technical personnel.
• Performed the functions of a Financial Officer and Accountant, handled all bookkeeping and payroll functions.
• Developed multi-departmental Business Relationships with Corporate Accounts; delivered on all commitments.
• Served as company spokesperson; presented company in a positive light; established Business Relationships.
• Sold Business at a profit; Business is currently growing and operating productively.

Confidential, PHOENIX, AZ

ELECTRICAL DEPARTMENT

Responsibilities:

• Responsible for routine maintenance and replacement of electrical components at Palo Verde Nuclear Plant Units 1, 2 & 3.
• Assist in conducting Nuclear Plant “Walk Down” every 18 months to do routine maintenance/replace electrical parts of Palo Verde Plant Units 1, 2 & 3.

Confidential

ENVIRONMENT: AL & QUALITY ENGINEER

Responsibilities:

• Accountable to ensure safety-related equipment maintenance/replacement activities are conducted in accordance with Nuclear Regulatory Commission (NRC) regulations; inspect/study needed parts or equipment and their testing data to ensure compliance with stringent criteria & approve/disapprove their use.
• Ensured that maintenance/replacement activities are conducted in a manner that safeguards the public from danger connected with the Nuclear Plane Operations.
• Source/Identify Nuclear Grade; occasionally identify commercial parts/equipment adaptable to meet stringent safety criteria; plan a year ahead for replacements (Plant shuts down a specific unit only once in 18 months for Walk Down)
• Maintain detailed documentation and required reports containing all test data and testing results for commercial grade equipment that prove compliance with Nuclear Regulatory Commission requirements.
• Specially chosen due to demonstrated detailed data analysis skills and strong work ethic to evaluate the Integrity of all the conduits and seals within Palo Verde Nuclear Plant Units 1, 2, & 3 of Arizona.
• Worked with designers to implement changes done to seals on existing drawings and signed off on revised drawings for Palo Verde Nuclear Plant Units 1, 2 & 3.