SUMMARY

• Over 8+ years of experience in Business analyst or system analyst of software applications across multiple technologies and platforms.
• Hands on experience in various SDLC methodologies like Agile and Waterfall model.
• Experienced in Defining Change Request process, Migrating and establishing new platform, Business Process, Scope. Verifying, Validating and performing Structural, Functional, User Interface of Application Software.
• Skilled in Maintaining the Requirements Traceability Matrix (RTM) to ensure comprehensive test coverage of requirements.
• Worked on several SAAS applications site like customizing the feel & look of SharePoint based Web site using FrontPage.
• Configured and maintained Document libraries, Form libraries in the SharePoint site.
• Experienced in interacting with developers, configuration management while handling production issues with development teams and business analysts.
• Expertise in Documentation Management and creative skills including preparing BRD, FRD, Test Requirements, Collaborated Diagram, User stories and Use cases and process flows, Sprint backlog, Road map.
• Skilled in playing Admin Role for Jira and possess in - depth knowledge of all features in Rational tools, Jira, HP ALM configurations, customization, dashboard reporting and versioning.
• Experienced on writing complex SQL queries and PL/SQL procedures to extract data from various source tables to perform database queries.
• Skilled in Designing standard metric’s reports for tracking and reporting using macros in Excel.
• Possess extensive knowledge of software Development, requirement gathering and Gap analysis Techniques and excellent Analytical skills coupled with Good Communication and Interpersonal skills.
• Interested in new technologies with high learn ability skills.

TECHNICAL SKILLS

Operating Systems: Windows, UNIX/Linux. MAC IOS

Languages: Java, C/C++, ASP.NET, JavaScript, HTML, XML, VB.

Database: SQL, Oracle, TOAD

MS Tools: Word, Excel, MS Access, Power Point, Visio.

Defect management Tools: JIRA, Rational Clear Quest, HP ALM/Quality Centre

PROFESSIONAL EXPERIENCE

Confidential, Mclean, VA

Business Analyst

Responsibilities:

• Participating in the Requirement gathering for BRD, FRD and Gap analysis from Business team and development teams.
• Defined scope, and project time line. Controlled the project through risk, issues, project plan and scope.
• Managing user stories, Version control to facilitate agile methodology Used Rational DOORs in creating, maintaining and linking documents like scope documents and requirement matrix.
• Followed Agile methodology (SCRUM) with 2 weeks’ sprints.
• Working Closely with Project manager, Product owner, Scrum Master and development team.
• Analysing Software Requirement Specifications (SRS) document, understanding the business process according to Business operation team’s need.
• Leveraging diverse experience and providing expertise to implement less complex and easy to follow processes that helped not only scrum team to follow but also increase Velocity of the scrum.
• Participating in the Change Advisory Board Process to get the approvals on change requests.
• Supporting the development team to update the sprint backlog and ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
• Provided production support as the first level on rotating weekly basis.
• Actively participated in the Change Management Process to get the approvals on change requests and implemented changes through defined process on Service Now (DASH)
• Facilitating User Story grooming session with Development team and documented user stories and acceptance criteria for the team product backlog in Jira.
• Maintaining and developed JIRA Confluence page for the Product Owner, Management and Development team to view and review all reporting as well as project related documentations and key information.
• Defining and documenting 7R’s of the Change Management Process for any changes or defects via Service Now (DASH) platform
• Successfully Migrated credit cards products to new application built on react.js increasing application completion rate by 15%
• Working closely with the Application Development Manager in sprint/release planning, product enhancement coordination and resource planning.
• Working with cross-functional teams including middle tier and DBA’s.
• Perform UAT session and business demo for upcoming deployments.

Confidential

Business and Systems Analyst

Responsibilities:

• Elicited requirements from subject matter experts and stakeholders and created BRD, SRS.
• Presented detailed requirements to stakeholders for acceptance prior to development
• Successfully developed use cases, business rules and flow charts,
• Successfully defined complete, understandable stories with the help of the subject matter experts
• Managed user stories, monthly sprints, and releases in JIRA to facilitate agile methodology
• Executed test cases and perform bug cycle by creating defect in Jira
• Worked with developers, Product owner, Scrum Master to understand the Application in order to assist with creating roadmaps, Sprint backlog, Business update report, Sprint status reports and test different scenarios for the QA team.
• Assisted the team with UAT testing and Performed Business Demo.
• Worked with SQL database, running queries if needed for business purpose to assist business operation team
• Worked with the Business Systems Support Analyst in identifying and proposing application system changes, better uses, enhancements and developments and liaising with appropriate vendors, users and the IT Team.
• Managed QA team to accomplish various projects within the time line and deliver successful Deployment sign off
• Developed Test Matrices on a weekly basis for senior management
• Involved in Requirement and Gap Analysis
• Involved in validating the Business Rules for the different modules
• Documented software requirements, test cases and tests using Quality Centre and reported defects to developers
• Ordinated weekly test plan/project status meetings and reviews with QA team

Confidential

Business Analyst

Responsibilities:

• Participated in the Requirement gathering for BRD, FRD and Gap analysis from Business team and development teams.
• Assisted Senior BA with Software Requirement Specifications (SRS) document by analysing and understanding the business requirement documents according to Business operation team’s need.
• Assist the Dev team and QA team by creating useful flowchart, collaborate diagram, use cases or work flow for more clarification.
• Assisted QA Team with different test scenarios from the requirement
• Worked on Agile Methodology (Stand-up Meetings, User stories, Update Time report).
• Experienced as a SharePoint Admin and managed the access permissions for different teams, created common reports for visibility to higher management.
• Assisted Application Support Team with Escalations, Clarifications with new features, business components, test cases, or conducting meeting in term of any severity one issues.
• Involved in Defect Reporting, validating bugs after production, Defect Tracking and in preparation of Defect Report using HP ALM.
• Experienced with using SQL queries.
• Experienced with creating change request for the Business team & creating road maps for the team for upcoming releases.
• Worked closely with the Delivery Project Manager to determine the client's needs and how to meet project goals.
• Conducted Back end verification and validation using SQL query statements and joins

Confidential

Desktop Support

Responsibilities:

• Have provided Help Desk (Tier 1 and Tier 2) support for internal staff. Proactively monitor all systems to ensure optimal uptime and security are maintained including investigation, resolution, and explanation of users related issues.
• Supported end-users Via Phone, Email and onsite regarding technical issue.
• Responded to all initial customer’s telephone inquiries
• Assisted users with hardware/software upgrades
• Assisted user in resetting their own passwords and reset expired passwords
• Created, tested, and managed desktop image standards.
• Responsible for Printers and Fax Machines connections and updates.
• Replaced any Hardware (flat monitors, docking stations, local printers, keyboard, smart board)
• Proactively monitored and record all reported incidents to ensure timely and efficient resolution while providing quality customer care.
• Remedy Ticketing System.
• Created Shared files on Active Directories.
• Managed user profiles through Active Directory/Exchange (New User, Delete, and Modify).
• Outlook\Entourage connectivity troubleshooting with Exchange 2003/2007.
• Setting up Encrypted Emails replaced any broken or Damaged Hardware.