SUMMARY

• IT professional with 7+ years of experience as a Business Analyst in Banking, Healthcare and Retail domains.
• Proficient in all phases of Software Development Life Cycle (SDLC) achieving milestone using Agile and Waterfall model.
• Expertise in writing Business Requirement Document (BRD), Functional Requirement Document (FRD), and Data Mapping.
• Thorough knowledge in UML Modeling including Activity Diagram, Sequence Diagram, Use Cases and Class Diagram.
• Extensive knowledge in Data Flow Modeling and Object Modeling, Case Analysis and Functional Decomposition Analysis.
• Strong experience in analysis roles for technology projects through all aspects of the project lifecycle.
• Proficiency in drawing Business Process Diagram, Workflow Diagram and Swim Lanes using MS Visio.
• Knowledge in Business Analysis, SWOT Analysis, GAP Analysis, Cost - Benefit Analysis, Risk Analysis, Testing and Project Planning.
• Analyzed and defined business processes both “AS-IS” and “TO-BE”.
• Recurrently conducted Joint Application Development (JAD) Sessions with end-users, SMEs and development team for project meetings, walkthroughs and client interviews.
• Proficient in design and execution of Test Strategy, Test Plan, Test Scenarios, and Test Cases based on the requirements for the applications.
• Skilled in leading teams of diverse backgrounds to make sound business decisions based on analysis of short and long-term business needs.
• Adept in Client Relationship Handling, Project and Release Management, Configuration and Change Management, Defect Tracking and Control.
• Well experienced in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration, and Scheduling.

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential, Dallas, TX

Responsibilities:

• Followed a structured approach to organize requirements into logical groupings of essential business process, business rules, information needs and insured that critical requirements were not missed.
• Analyzed system requirements; developed detailed Test Plan, Test Cases and Test Scripts for testing the functionality, GUI and security.
• Interacted closely with UAT Team to know their needs and problems.
• Created Business Requirements Document and Functional Requirements Document using MS Visio and Word.
• Conducted research on incoming user requirements/modifications and suggested improvements for the second release of the application.
• Closely interacted with designers and software developers to understand application functionality, navigational flow and updated them about end-user sentiments.
• Participated in Data Analysis and design with the Data Analyst in defining data sources and required data content for the data warehouse component.
• Proactively identified opportunities and made recommendations to improve the system's effectiveness via data mining and analysis to understand user interactions with system and to scope out opportunities to enhance user engagement and satisfaction.
• Facilitated weekly meetings with the review teams to continuously improve the QA process.
• Conducted walkthroughs with the end-users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.
• Performed Risk Analysis of the requirements to identify key business risk areas for project and prioritized application development and testing.
• Produced the visual models for the system using Rational Rose to create Use Cases, State Charts, Sequence Diagrams, and Activity Diagrams.

Environment: MS Word, MS Excel, MS PowerPoint, MS Project, MS SharePoint, Quality Center, RUP, UML, JIRA.

Business Analyst

Confidential, Paramus, NJ

Responsibilities:

• Interacted with various Business Owners from different departments in one-on-one or group settings to understand their situation, requirements and priorities.
• Translated the gathered requirements into Use Cases and Activity Diagrams to define the scope of the project and performed GAP Analysis.
• Evaluated all possible solutions considering the objective, and user impact of the project by conducting one-on-one with the Subject Matter Experts to expand knowledge on different loan management systems.
• Synthesized all the business requirements in phases and based on that developed the Functional and Non-Functional Requirements Document to develop the automation process.
• Integrated UML Diagrams with Use Cases and Activity Diagrams to portray the system and integration requirements through MS Visio.
• Documented requirements for the front-end design of the application, including screen mockups and prototype and created tasks for the developers to work on sprint.
• Analyzed the data of different systems such as mortgage data, various loan data, and line of credit data from the database extracts along with the customer data information and developed the mapping document for the ETL process.
• Reengineered internal report process with leadership alignment, cross training new teams, creating service delivery commitments and process documentation.
• Involved in analysis of Report Design Requirements and actively participated and interacted with Team Lead, Technical Manager and Lead Business Analyst to understand the Business Requirements.
• Assigned tasks and managed deadlines through JIRA to ensure the deployment of the project in a timely manner.
• Understood the functions supported by the current (legacy) systems to analyze the requirement constraints imposed by the current systems.
• Coached business teams and development team on Scrum Artifacts and Techniques to develop the self-organizing culture.
• Created User Stories and led the Planning Poker game to estimate them in Sprint Planning and Backlog Grooming meetings.
• Used Erwin to prepare logical data model and maintenance of data dictionary as part of overall data warehousing strategy.
• Developed Data Flow Diagram, Activity Diagram and State Transition Diagram using MS Visio and prepared the Use Case document.
• Participated in enterprise and consumer User Acceptance Testing process by conducting unit tests across various applications and APIs.
• Analyzed different situations in the processes to identify improvement areas and scope of automation to reduce the manual errors and to add value to the reporting.
• Developed strategies with Quality Assurance group to implement Test Cases in Rational Quality Manager for stress testing.

Environment: Waterfall-Scrum Hybrid, MS Visio, JIRA, MS Office Suite (Word, Excel, PowerPoint), Wireframes, C#, .Net, HTML, CSS, PHP, HP QC, SQL, PL/SQL, MS SQL Server 2012, MS SharePoint, Erwin, Oracle Developer Suite 10g/11, SSIS, SSRS, SSAS, UML, XML, JSON.

Business Systems Analyst

Confidential, Philadelphia, PA

Responsibilities:

• Prepared business document of a high-level conceptual data process.
• Designed, documented and created mapping documents for data analysts and quality assurance analysts to make changes in data model, ETL code and prepared Test Plans.
• Analyzed the core product needs from various internal and external sources in the areas of IBC Core Platform, Reports and Dashboard, and mapped them to establish IT requirements.
• Identified and prioritized various business problems and proposed solutions in the form of product enhancements.
• Conducted Data Analysis, System Analysis and GAP Analysis.
• Organized and scheduled user interviews, user meeting, group meeting and JAD sessions.
• Worked with the Leadership/Business teams to define the product roadmaps and determined features/functions that needed to be added on an ongoing basis.
• Worked on mobile application based on JAVA platform.
• Wrote Function Specifications Document and walked through with developer and tester with the team.
• Designed the extract's and created specification document for the outside vendors to meet their needs by providing data from Active Enterprise Data Warehouse (AEDW).
• Performed efforts estimation with collaboration with the Developer, QA and other interfacing teams for the design and development of enhancement or any changes in the application/extracts under my scope.
• Wrote SQL queries to do data profiling and in-depth analysis of system and data to provide accurate data to meet the business requirements.
• Developed plan for data feeds and data mappings for integration between various system and meet project deadline.
• Conducted daily meetings between team members for tracking the progress of various on-going projects.

Environment: AQT, Teradata, SQL, JAVA, MS Office Suite, MS SharePoint, MS Visio, SSRS, Erwin, HP ALM, Query Builder, Visual Studio.

Confidential, Nashville, TN

Responsibilities:

• Analyzed the requirements for Payment Integrity fraud and abuse solution to be developed.
• Worked on defining and implementing Clinical Aberrancy Rules.
• Prepared high-level and detailed Functional Requirements documents for the clinical aberrancy rules.
• Analyzed HIPAA 4010 and 5010 standards for 837I/P EDI X12 transactions, related to providers, payers, subscribers and other related entities.
• Identified the requirements for accommodating HIPAA 4010 and 5010 standards for EDI X12 transactions and captured these requirements for mapping purposes.
• Mapped the Bloodhound tool (clinical editing tool) related data elements to the internal XML elements.
• Created the data dictionary for the clinical aberrancy rules.
• Defined input and output data elements to and from the rules processing engine.
• Analyzed the integration requirements between various tools for Payment Integrity Solution.
• Wrote high-level and low-level integration requirements for integrating product with clinical editing tools, predictive analytics tool and SIU services.
• Worked together with the architects and team responsible for supporting rules processing tools during the project to assist with the required support.
• Identified and analyzed the various points of integration for the new solution and required integration with other IT components.
• Worked closely with the business team, development team and the quality assurance team to ensure that desired functionalities had been achieved by the application.
• Provided business/technical suggestions and recommendations during the project life cycle.

Environment: HIPAA, RUP, UML, MS Word, MS Excel, MS Visio, MS Project, Rational Suite.

Business Analyst

Confidential, Bentonville, AR

Responsibilities:

• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with Project Manager and Technical Lead.
• Performed GAP Analysis to identify the deficiencies of the current system and to identify the requirements for the change in the proposed system.
• Prepared Business Requirement Documents (BRDs) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Facilitated Joint Application Development (JAD) Sessions for communicating and managing expectations, and to discuss the different ways and means for the integration of rational tools with the current system.
• Created and managed Project Templates, Use Case Project Templates, Requirement Types and Traceability Relationships in Rational Requisite Pro.
• Collaborated with development architect and the business to develop both high-level and detailed application architecture to meet the business needs.
• Developed and documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• Conducted walkthroughs with business and development teams.

Environment: MS Word, MS Excel, MS Project, MS Visio, RUP, UML, Rational Requisite Pro, Rational Rose, Rational Clear Quest.