PROFESSIONAL SUMMARY:

• 6 year’s industry experience as Business Analyst with solid understanding of Business Requirement gathering, Business Process Flows, Business Process Modeling, Case Tools, and Business Analysis.
• Extensive experience in diversified industry sectors including Insurance, Ecommerce, Mortgage, Banking and Social Services.
• Extensive knowledge and involvement in various phases of Software Development Life Cycle (SDLC) in Waterfall, Scrum, Agile (Extreme Programming, Test - Driven Development) and Rational Unified Process (RUP).
• Skilled in conducting and facilitating Requirement Gathering Activities to gather SMART requirements using diverse elicitation techniques including, but not limited to, Interviews, Requirement Workshops, Prototyping, Questionnaire, JAD Sessions and Brainstorming.
• Capable of producing various documents like functional specifications requirements (FSR), business requirements documents (BRD), business process documents, user manuals, user interface specs and data mapping documents.
• Strong understanding of Guidewire PolicyCenter, ClaimsCenter, BillingCenter, Portal and Data Management.
• Integrated various OLTP to the OLAP by using Informatica as an ETL tool and used Tableau as reporting tool.
• Have experience working with related functions such as APIs, SOA, web services, application messaging requirements and service development responsibilities.
• Have good experience capturing business requirement on Credit Risk and Fraud Risk management.
• Have well versed experience with Identity management, Access Management and Single Sign On.
• Was involved in Enterprise Resource Planning (ERP) in multiple projects.
• Have experience gathering requirement for actuary and Insurance domain.
• Have experience with Master Data Management (MDM), Data Management and Data.
• Strong experience in Data Warehousing and Business Intelligence Projects.
• Was involved in Business Case Preparation, Cost Benefit Analysis and Business Definition Requirements.
• Experience in communicating and working with business users and senior management.
• Experience in process modeling using Use Cases, Sequence Diagrams, and Collaboration diagrams, Activity Diagrams, Class Diagrams, Counterparty Risk and Data Modeling.
• Experience in maintenance of business data terms and definitions, technical metadata and data lineage.
• Have experience in Commercial and consumer mortgage loan orientation processes, loan servicing processes and loan disbursement processes.
• Have experience in Credit Risk and Liquidity Risk evaluation in financial domain.
• Excellent writing and documentation skills in creating, modifying and analyzing Business Requirement Document (BRD), Functional Requirement Document (FRD), System Requirements Specification (SRS), Use-Case Specification, High Level and Low Level Documents (HLD/LLD).
• Experience working with Property and Casualty for both Personal and Commercial lines.
• Experienced in working with Three-Tier Architecture, and Client Side Verification and Server side Verification.
• Detailed understanding of Data Modeling and Schemas and use of Business Intelligence (BI) to enable effective
• Adept in handling Requirement Churns by performing Impact Analysis.
• Have experience in Capital Market working for Banking and Financial Institutes.
• Have experience working in Software Quality Assurance Process with excellent testing skills with the knowledge in test planning and process execution.
• Experience working with third party vendors and interviewing different Stakeholders.
• Well versed with backlog prioritization techniques (Moscow, Business Value, Kano and Technical Risk) and estimation techniques (Planning Poker) to help product owner in picking Product Backlog Items (PBIs) to commit to in the iterations (Sprints).
• Proven expertise in developing Test Cases, Test Plans, Procedures and Traceability Matrix and documenting defects using HP QC, HP ALM and Rally.
• Collaborated and monitored Black-Box Testing, Stress Testing, Smoke Testing, User Acceptance Testing (UAT) and Regression Testing.
• Involved in GUI testing, Functionality Testing, System Testing, Unit Testing, Integration Testing, Performance testing, Counterparty Risk and Stress Testing.
• Thorough understanding of Business Intelligence (BI) and experience in creating interactive, analytical dashboards using Tableau and IBM Cognos for decision making.
• Well versed with writing SQL queries to integrate and extract data for analysis and reporting.

TECHNICAL SKILLS:

SDLC Methodologies: Waterfall, Scrum, Agile and Rational Unified Process

Business Skills: Process Modeling, Change Management, GAP Analysis, Impact AnalysisSWOT Analysis, JAD Sessions, Project Scheduling, Project Budgeting

Modeling Tool: Rational Rose, Mock-Up Screen, MS Visio and Snagit.

Operating System: Windows XP/Vista/7

Data Warehousing: OLTP, OLAP, Slicing, Dicing, Drill Up, Drill Down, Pivot, Data Modeling and Data Marts.

Testing Tools: HP QC, HP ALM

Requirement Management: MS Office, RALLY, HP ALM, Microsoft TFS, and JIRA.

Project Management Tool: MS Office, MS SharePoint

Reporting Tool: MS Excel, Tableau, IBM Cognos

Business Skills: Process modeling, GAP Analysis, Impact Analysis, JAD Sessions, Change Management, Project Scheduling and Budgeting.

ETL Tool: Informatica

Methodology Tool: JIRA, HP ALM, RALLY

Languages: SQL, XML and HTML

PROFESSIONAL EXPERIENCE:

SR.SCRUM MASTER

Confidential, BRENHAM, TEXAS

Responsibilities:

• Identified, analyzed and understood the reporting needs and requirements of the client and the company.
• Interacted with the business users and worked close with them to understand their business needs and opportunities.
• Utilized Scrum an Agile Methodology to configure, develop process, standards and procedures.
• Coordinated effectively with stakeholders and technical staff.
• Conducted Data analysis and Data profiling on critical data sets.
• Have experience working as a Floating Resource to capture requirements for Cognos reports, PolicyCenter and ClaimCenter.
• Strong understanding of Guidewire PolicyCenter, ClaimsCenter, BillingCenter, Portal and Data Management.
• Captured Business Rules for PolicyCenter and Portal. Was also involved in capturing requirements for Cognos reporting.
• Have experience working for Auto, Liability, Property and Casualty for both Personal and commercial lines especially in Commercial Auto.
• Have experience working for various teams during the project including Data Management and Reporting, Policy Center and Claim Center during different phases of project such as Initiation, Development, Stabilization and Post Production.
• Involved in entire project development lifecycle starting from Inception Phase of the project to the client delivery - Production and Post Production.
• Have captured requirement for Identity management, Access Management and Single Sign On and documented in the story card.
• Was involved in Enterprise Resource Planning (ERP) and documentation needs.
• Worked with Security and Legal team to ensure data lineage and quality and security controls are fully implemented for all Critical Data for reporting purposes in IBM Cognos.
• The project was also to implement PolicyCenter, ClaimCenter and Portal in mobile and tablet which was compatible for both IOS and Android.
• Have experience capturing requirement for ETL by interacting with Business Groups to gather requirements.
• Have experience working with related functions such as APIs, SOA, web services, application messaging requirements and service development responsibilities.
• Integrated various OLTP to the OLAP by using Informatica as an ETL tool and used Cognos as reporting tool.
• Have experience documenting and managing process throughout data lifecycle, Data onboarding & Data change Management workflows.
• Elicited requirements through brainstorming, Joint Application Development (JAD) and interview sessions.
• Created various types of reports/sub-reports and drilldown like standard and cross tab -reports with bar chart, pie chart and line-chart graph representation reports using Rally.
• Involved in creating test plans, test cases and test scripts for different modules in the application according to the Business Requirement Documentation.
• Gather and document requirements by conducting meetings with SMEs and stakeholders, researching business processes and related rules and restrictions.
• Have good experience in ClaimCenter and Claims reporting through Cognos.
• Document requirements into story cards and/or sequence, design flow diagram as needed. Confirm business processes, technical/non-technical requirements for the business processes.
• Document UI, data requirements when a business process effects the user interface of the system. Create mapping documents when needed to help maintain consistent behavior across various modules of the project.
• Write test cases and test developed tasks for conformance of technical, functional, UI and data requirements. Verify developed functionality for expected behavior by identifying various scenarios.
• Involved in Balancing the Data between the developed and production reports in Cognos and debug the balancing issues.
• Involved in testing documents in OnBase as a part of End to End Testing.
• Involved in End to End testing and Stress Testing during the stabilization phase to make sure all the X-Centers are reacting to each other as expected.
• Worked closely with the business during the User Acceptance Testing. Was involved in various testing procedures such as Unit Testing, Performance Testing, Smoke Testing, Stress Testing and Functionality Testing.

ENVIRONMENT: Scrum Methodology, MS Office 2010 (Excel, PowerPoint and Word), MS Project 2013, Mock-Up Screens, MS VISIO, Snagit, GAP Analysis, PeopleSoft, Rally, SharePoint 2013, Guidewire PolicyCenter 9.0, Guidewire Portal, OnBase and IBM Cognos.

BUSINESS ANALYST/SCRUM MASTER

Confidential, BRENTWOOD, TENNESSEE

Responsibilities:

• Identified, analyzed and understood the ecommerce needs and requirements of the client and the company.
• Effectively analyzed and monitored the services, Counterparty Risk, market trends and customer requirements.
• Interacted with the business users and worked close with them to understand their business needs and opportunities.
• Have experience working with related functions such as APIs, SOA, web services, application messaging requirements and service development responsibilities.
• Have captured requirement for Identity management, Access Management and Single Sign On and documented in the story card.
• Have experience gathering requirement for Fulfillment, Forward and Reverse Logistics.
• Utilizes Scrum an Agile Methodology to configure, develop process, standards and procedures.
• Conducted Various Scrum Workshops to familiarize the team with Scrum.
• Coordinated effectively with stakeholders and technical staff.
• Was involved in Business Case Preparation, Cost Benefit Analysis and Business Definition Requirements.
• Involved in entire project development lifecycle starting from elicitation of business requirements to the client delivery.
• Was involved in Enterprise Resource Planning (ERP) and documentation needs.
• Assisted the product owner to follow up and prioritize the Project Backlog Item (PBI).
• Elicited requirements through brainstorming, Joint Application Development (JAD) and interview sessions.
• Gathered information included data regarding sales, rating, customer reviews and the standing of company’s online competition.
• Master Data Management (MDM) was used to define and manage the critical data to provide, with data integration, a single point of .
• Have hands on experience using Salesforce Territory Management 2.0 and Appexchange Packages.
• Have experience with Master Data Management (MDM), Data Management and Data.
• The project was also to implement software in mobile and tablet which was compatible for both IOS and Android.
• Experience working in Software Quality Assurance Process with excellent testing skills with the knowledge in test planning and process execution.
• Conducted JAD sessions with the management, subject matter experts (SME’s), vendors and other stakeholders.
• Collected, documented and managed Business Requirements using Team Foundation Server.
• Prepared wireframes and Mockup Screens using various UI components such as Radio Buttons, Entry Fields, Check Boxes to retrieve data for Client Side Verification and GUI.
• Performed document management using Microsoft SharePoint.
• Integrated various OLTP to the OLAP by using Informatica as an ETL tool and used Tableau as reporting tool.
• Created various types of reports/sub-reports and drilldown like standard and cross tab -reports with bar chart, pie chart and line-chart graph representation reports using Tableau.
• Assisted team with making appropriate commitments through story selection, sizing and task definition.
• Developing use cases, sequence diagram, collaboration diagram, activity diagram and class diagrams using MS Visio.
• GAP analysis and structured walk through of work flow with Actuaries and Underwriters to identify and fill the gap after the merger.
• Actively performed User Acceptance Testing (UAT), Stress Testing, GUI and Usability testing. And participated in Black Box Testing, Regression Testing and Smoke Testing.
• Involved in creating test plans, test cases and test scripts for different modules in the application according to the Business Requirement Documentation.
• Used HP Quality Center to log all the test scripts and test cases and generated the reports on the daily basis.
• Performed SQL query operation such as DML and DDL commands and also supervised the source to target mappings in Informatica Power Center.
• Performed SQL queries using JOINS and nested queries to get fetch data from MS SQL Server.
• Tested the Web Portal compatibility on various Browser Versions of Internet Explorer, Mozilla Firefox, Google Chrome and Safari.

ENVIRONMENT: Scrum Methodology, MS Office 2007 (Excel, PowerPoint and Word), MS Project 2013, Mock-Up Screens, MS VISIO, GAP Analysis, UML, PeopleSoft, Salesforce Territory Management, HP Quality Center 10.0,Informatica Power Center, MySQL Server, SharePoint 2013, Microsoft Team Foundation Server, MS Access and Tableau 8.0

Sr. BUSINESS ANALYST/SCRUM MASTER

Confidential, DIAMONDALE, STATE OF MICHIGAN

Responsibilities:

• Adopted Scrum an Agile Methodology to develop and configure the process.
• Elicited the requirements through Brainstorming, Interview Sessions, Prototyping, Requirement Workshops and Joint Application Development (JAD).
• Interviewed Subject Matter Experts (SME’s) and performed extensive Document Reviews to develop a thorough understanding of legacy business processes to aid Business Processes Improvement (BPI).
• Created Business Requirement Document (BRD), System Requirement Specification (SRS) and Functional Requirement Document (FRD).
• Experience working with third party vendors and interviewing different Stakeholders.
• Created Wireframes and Mock-up screens using various UI components.
• Have experience with Master Data Management (MDM), Data Management and Data.
• Conducted scrum ceremonies (grooming, sprint planning, backlog refinement, daily stand-ups, review meetings etc.)
• Master Data Management (MDM) was used to link all the critical data to a common point of .
• Have experience working with related functions such as APIs, SOA, web services, application messaging requirements and service development responsibilities.
• Have captured requirement for Identity management, Access Management and Single Sign On and documented in the story card.
• The project was also to implement software in mobile and tablet which was compatible for both IOS and Android.
• Coached team members on Agile principles and providing general guidance on the methodology
• Helped the Product Owner to Prioritize the Backlog, and helped in prioritizing the resolution of defects or bugs.
• Created Use Cases and built Use Case Diagram and Activity Diagram using MS Visio.
• Assisted team with making appropriate commitments through story selection, sizing and task definition.
• Tracked and managed product backlog, burndown metrics, velocity, Counterparty Risk and task breakdown.
• Heavy involvement in Sprint Planning, Issue Tracking and Impediment Management using JIRA.
• Used IBM Rational Team Concert (RTC) tool for epics, features, stories etc. Coaching team on effective use of the tool.
• Integrated various OLTP to the OLAP by using Informatica as an ETL tool and used Tableau as reporting tool.
• Assisted Data modeling process by creating conceptual and logical ER diagrams and designing database schemas to help development of an accurate Data Warehouse Structure.
• Participated in Scrum of Scrum (SOS) for cross team communications and raising impediments, and working with systems team for infrastructure needs.
• Worked with QA team to design and develop Test Plan and Test Cases to perform User Acceptance Testing (UAT), Functional Testing, Stress Testing and Regression Testing.
• Was involved in using Tableau for effective reporting to provide Business Intelligence (BI) to facilitate expenditure tracking using various matrices critical to decision making.
• Used HP Quality Center to log all the test scripts and test cases and generated the reports on the daily basis.
• Facilitated DA in Creating Staging Area, Source, and Target Databases for ETL and mappings using Informatica.
• Tested the website compatibility with various browser versions of Google Chrome, Internet Explorer, Safari and Mozilla Firefox.

ENVIRONMENT: Scrum Methodology, MS Office 2007 (Excel, PowerPoint and Word), MS Project, Mock-Up Screens, VISIO, GAP Analysis, Tableau 8.0, IBM Rational Team Concert (RTC), PeopleSoft, UML, HP Quality Center 11.0, MS Access, JIRA 5.2 and Informatica Power Center.

BUSINESS ANALYST

Confidential

Responsibilities:

• SDLC Methodology, Waterfall was implemented to develop and build the system.
• Elicited requirements through Brainstorming, Joint Application Development (JAD) Sessions and interview sessions.
• GAP Analysis was created to know the present state of the business and to know the future needs through VISIO.
• Created Business Requirement Document (BRD), System Requirement Specification (SRS) and Functional Requirement Specification (FRS).
• Have experience capturing requirements for Capital Market cash flows.
• Have experience in Commercial and consumer mortgage loan orientation processes, loan servicing processes and loan disbursement processes.
• Have good experience capturing business requirement on Credit Risk and Fraud Risk management.
• The project was also to implement software in mobile and tablet which was compatible for both IOS and Android.
• Managed and tracked requirements using HP ALM through Application Life-Cycle.
• Conducted the Impact Analysis when there was a change request coming in.
• Created wireframes and Mock-Up screens using various UI components.
• Created Use Cases and built Use Case Diagram and Activity Diagram using MS Visio.
• Assisted in creating conceptual and logical ER diagrams and designing database schemas to help development of an accurate Data Warehouse Structure.
• Have experience in Credit Risk and Liquidity Risk evaluation in financial domain.
• Created Requirements Traceability Matrix (RTM) ensuring requirements are met in all the phases of the project and testing strategy incorporates a detailed check on all requirements.
• Used RALLY for requirement and defect management, test analysis and test logging.
• Created Test Cases and logged defects in Rally. Involved in User Acceptance Testing (UAT).
• Aided the QA team to develop the Test Plans and Test Cases to perform the Black Box Testing, Regression Testing and Smoke Testing.

ENVIRONMENT: Waterfall Methodology, SharePoint, HP ALM, Mock-Up Screens, MS VISIO, RALLY, UAT, MS Office 2007 (Word, Excel, PowerPoint) and MS Project.

ROLE: BUSINESS ANALYST

Confidential

Responsibilities:

• Waterfall Methodology was implemented to develop and configure he process.
• Elicited requirements through Brainstorming, Joint Application Development (JAD) sessions, and Requirement Workshops.
• GAP analysis was created to know the as-Is state of the existing process and to know the future need through VISIO.
• Created Business Requirement Document (BRD), System Requirement Specification (SRS) and Functional Requirement Document (FRD).
• Involved in maintaining Requirement Traceability Matrix (RTM).
• Characterized Business Rules relating to recurrence of email that must be sent for subscribed clients.
• Created various UML diagrams along with Activity diagrams and Process Flow Diagrams using MS VISIO.
• Created Wireframes and Mock-Up Screens to get a pictorial representation of the User Interface (UI).
• Total Project Plan and Work Breakdown Structure was created using the MS Project to get to know the timeline and to track the progress of the project.
• Created Test Plans, Test Cases, and logged defects in Rally. Was also involved in User Acceptance Test (UAT), GUI and Usability Testing.

ENVIRONMENT: Waterfall Methodology, Mock-Up Screens, MS VISIO, RALLY, UAT, MS Office (Word, Excel, PowerPoint) and MS Project.