SUMMARY:

• Business Analyst with 7+ years of diverse experience in Banking, Retail and Healthcare with solid understanding of Business Requirements Gathering, Evaluating and Translating Requirements.
• Expertise in producing clear and concise User Stories and Business/Data Flow Diagrams.
• Excellence in defining and scoping business areas, eliciting requirements, identifying solutions and verifying dat the proposed solution meets the requirements.
• Strong knowledge of the Software Development Life Cycle methodologies in Agile and Waterfall models.
• Efficient in gathering, detailing, documenting and validating the requirements in a format dat is useful to their business area experts and the technical developers.
• Ability to understand the Business Process and capture the Business Rules in Models and Documents.
• Adept in creating Use Cases, Test Cases, Test Plans, Wireframe Diagrams, Sequence Diagrams, Class & Object diagrams, Activity Diagrams, and Collaboration Diagrams using MS Word/Visio.
• Proficient in design and execution of Test Strategy, Test Plan, Test Scenarios, and Test Cases based on the requirements for the applications.
• Worked on the Testing Lifecycle including Black Box, Gray Box, White Box, Unit Testing, Parallel Testing, Usability Testing, Performance, Load, Stress Testing.
• Skilled at performing SWOT Analysis, GAP Analysis, Root Cause Analysis, Impact Analysis, and Cost Benefit Analysis along with knowledge of process work flow tools and techniques.
• Expertise in defining and documenting Business Process Flows and AS - IS and TO-BE processes.
• Strong Experience in Test Plans Development, Test Conditions, Test Cases, Test Data Creation and analysis.
• Experienced in conducting GAP analysis, User Acceptance Testing (UAT), SWOT Analysis, Risk Analysis, Mitigation Plan, Cost Benefit Analysis and ROI Analysis.
• Documented Test Plans; created, imported and ran Test Cases; logged Defects and performed Manual Testing in HP Quality Center (QC).
• Functional experience with concentration on Project Management, Business Analysis, Claim Operations (End-Users) Readiness for new releases, Business Process Modeling (BPM), Use Case Modeling using UML, Data Modeling, Project Management, Change Management, Software, Software Development Methodologies, QA Testing and Systems Testing, troubleshooting of client server and web-based systems.

TECHNICAL SKILLS:

TOOLS: /METHODS USED: RUP, UML, Agile, Scrum, Waterfall, Hyperion, SQL Basic, JIRA, Confluence, Rational Rose, Rational Clear Quest, Rational Requisite Pro, Rational Clear Case, MS Word, MS Excel, MS PowerPoint, MS Project, MS Visio, MS SharePoint, MS Access, SQL Server 2008 R2, .NET 4.0, Oracle9i, HP Quality Center, HIPAA.

WORK EXPERIENCE:

Sr. Business Analyst

Confidential, Chaska, MN

Responsibilities:

• Responsible for creating UML Diagrams (Use Cases, Activity Diagram and Class Diagram) in order to capture the dynamic behavior of different applications.
• Participated in daily Agile meetings, apprising work responsibilities status and dependencies to Project Manager.
• Used MS Visio for creating high-level Process Flow Diagrams for management and mapping the logical aspects of the process.
• Responsible for creating and maintaining functional design document and deployment plan document.
• Analyzed issues, updated and processed JIRA requests. Assisted in updating and maintaining JIRA project backlog.
• Facilitated and organized different meetings, planned and ad-hoc, within the team and with the stakeholders.
• Responsible for managing (logging, tracking and closing) defects in Rational Clear Quest.
• Participated in User Acceptance Testing (UAT). Conducted presentations and provided support for Business Users to get familiarized with the applications.
• Created the following types of required documentation: Validation Specifications, Validation Plans, Functional Requirements Specifications, Installation Qualification Specifications, Functional Test Plans, Installation Qualification Summary, Functional Test Summary, Validation Summary, SOPs, and Change Control Documentation.
• Formulated the operational risk metrics and dis involved coming up with plans for business continuity and technician methodologies.
• Conceptualized a new IT application to emphasize better internal controls on accounts payable and accounts receivable business processes.
• Conducted Risk Analysis such as VaR and Standard Deviation for different financial products used by the company.
• Worked with the data modelers, DBA's and QA teams to resolve issues to dat of BRD.
• Created documentation for as well as the Help Desk teams.

Business Analyst

Confidential, Cincinnati, OH

Responsibilities:

• Gathered and wrote Functional/Business Requirements used by engineers and programmers on multiple ecommerce applications as well as collaborated with User Experience/Interface designers to develop wireframes/schematics dat supported such requirements.
• Coordinated workflow across ecommerce, IT, UI, retail and UAT teams.
• Provided product support to Enterprise, Supply Chain and Order Management Applications.
• Partnered with continuous product engineering teams on investigating systemic issues.
• Created and executed SQL queries to find clues on wat may be causing the opportunity.
• Involved in E-Commerce POS testing Product Search, Payment System and Online Transaction Processing.
• Created internal monitoring alarms and reports by designing queries using SQL.
• Worked on gathering and documenting PCI regulations and requirements for credit card payments.
• Worked with key Business Stakeholders, Engineering Development and PMO on developing system enhancements.
• Used IBM WebSphere for Mobile application in giving seamless shopping experience to guest in selecting products, shopping cart, check out and bill payments modes.
• Collaborated with the development team on designing clear and concise project requirements.
• Participated and provided signoff based on User Acceptance Testing results.
• Performed GUI testing and analyzed end-to-end functionality by testing the application manually.

Business Systems Analyst

Confidential, Madison, WI

Responsibilities:

• Analyzed Use Case Document and Functional Requirement Specification Document.
• Prepared and maintained the Requirement Traceability Matrix to ensure completeness.
• Created Test Cases and Test Data from the Functional Requirement Specifications.
• Responsible for reviewing the approved Change in Requirements and analyzing/identifying the impact to existing Test Cases and Scripts.
• Involved in Black Box, Manual Testing and prepared Test Suite for all the Test Cases.
• Created different document and matrices like test log, test incident report, test coverage matrix, tractability matrix, etc.
• Validated if EDI 820 had been sent to supplier or not after electronic fund transfer.
• Reported, documented and followed-up on the change requests using the defect tracking tool, JIRA.
• Generated Test Reports and Test Cases using QC.
• Tested the system to verify the compliance with HIPAA in terms of privacy, security and standards.
• Involved in detailed Functional, GUI and User Acceptance Testing (UAT).
• Involved in writing SQL queries for backend data verification, retrieving data from related tables and testing.
• Conducted End-to-End testing of the system manually.
• Detected bugs and reviewed them with business and developers and classified them based on the severity.
• Generated various Reports for PMO including Weekly Status Report and Open Defect Report using MS Excel.
• Conducted the regression tests for already reported Bugs and change requests to test whether fix had been applied or not and to test and ensure the fix does not cause a new problem or break existing functionality.

Business Analyst

Confidential, Hartford, CT

Responsibilities:

• Analyzed requirements for Payment Integrity Fraud and Abuse Solution to be developed.
• Gathered Business Requirements from the Business Users and Subject Matter Experts (SMEs), and documented the requirements.
• Created Business Requirement Document (BRD) using Blue Works.
• Prepared detailed Functional Requirements Document (FRD) based on BRD.
• Created Activity Diagrams with the help of Blue works Live.
• Analyzed HIPAA 4010 and 5010 standards for 837I/P and 835 EDI X12 transactions, related to providers, payers, subscribers and other related entities.
• Identified requirements for accommodating HIPAA 4010 and 5010 standards for EDI X12 transactions and capture these requirements for mapping purposes.
• Created and maintained SQL scripts as a part of Back End Testing on the oracle database.
• Executed SQL statements to check if the data integrity had been maintained.
• Performed manual testing by building 837 claims, converting them into EDI file, uploading them into mainframe region and performing error resolution & testing for 5010 requirements and NPI crosswalk.
• Created internal reports using Dashboard and basic SQL queries in the tool to track activities of the teams.
• Worked on EDI 834, 835,837, 276/277, 278 as per HIPPA Guidelines.
• Validated system modifications and performed UAT on test scenarios.
• Analyzed the integration requirements between various tools for Payment Integrity Solution.
• Identified and analyzed various points of integration for the new solution and required integration with other IT components.
• Wrote high-level and low-level integration requirements for integrating our product with clinical editing tools, predictive analytics tool and SIU services.
• Developed Test Cases from Use Cases to validate XML conversion of network conversion.
• Worked together with the architects and team responsible for supporting rules processing tools during the project to assist with the required support.
• Worked closely with the Business Team, Development Team and the Quality Assurance Team to ensure dat desired functionalities had been achieved by the application.
• Provided business and technical suggestions and recommendations throughout Project Life Cycle.

Business Analyst

Confidential, New York, NY

Responsibilities:

• Gathered, analyzed and documented business and technical requirements from formal/informal sessions and validated the needs of the business stakeholders.
• Performed Cost Benefit, ROI and ROM Studies.
• Conducted user interviews and documented Business and Functional Requirements.
• Performed Requirement Analysis and developed UML Use Cases & Activity Diagrams using Rational Rose to understand the requirements.
• Completed the documentation of Claims Scenario's for the source system.
• Analyzed the existing claims process and specific business rule logic to be applied in the ACP model.
• Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
• Created Use Case Scenarios and documented work flow and business process.
• Documented requirements, associated change requests with requirements and connected requirements with Use Cases.
• Incorporated Rational Unified Process (RUP) to create Requirement Document Specifications using Visible Analyst.
• Performed extensive data modelling to differentiate between the OLTP and Data Warehouse Data Models.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims Processing.
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Served as a conduit for managing system requirements between the business and the software development team.
• Worked directly with users of the Multi-Channel Desktop to gather and document their business requirements. Followed up with the users to test the implementation, achieved sign-off and to move the system toward go-live.