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Salesforce Business Analyst Resume

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SUMMARY

  • Overall 8+ years of IT experience with 5 years in Salesforce Consultant which includes 2 years as Java Developer Experience.
  • Good expose on Sales Force Configuration, Customization.
  • Good Expose on Apex Classes, Triggers, Visual Force pages, Custom Objects and Standard Objects, Reports, Dashboards, Validation Rules, workflows & Approvals and Sites.
  • Expertise in implementing the Security Model and Sharing Rules in Sales force.
  • Experience in working with Apex Data Loader, Force.com IDE.
  • Worked on Role Hierarchy of Sales force and Roles and Profiles and Groups and Sharing Controls and Data management.
  • Good knowledge in implementation of application using CSS, JavaScript, HTML.
  • Good communication and interpersonal skills, Effective team member.
  • Having knowledge in Database concepts and worked on Email Services.
  • Hands - on exposure in all phases of development, Support and Maintenance of Sales Force development for Industries/Business houses.
  • Recognized proficiency in business process mapping, requirement study for salesforce.com, defining the various specifications for application implementation, and client interaction for resolving concerns in Customer Relationship Management domain.
  • Comfortable working in a group environment as well as an individual developer.
  • Experienced in integration of Salesforce.com with external applications by using Web Services API, and Force.com Rest API.
  • Worked on Batch classes and schedulers.
  • Technical Knowledge in Lightning Experience and Lightning App builder.
  • Experience in developing Lightning Apps, Components, Controllers and Events.
  • Worked on developing batch apex codes and apex scheduler classes.
  • Developed SOAP and REST based requests for communicating with web services.
  • Expertise in testing Client/Server, GUI applications and Internet/Intranet based business applications including development and implementation of test plans, test cases and test scripts, system development life cycle...
  • Excellent knowledge of Object Oriented and Component based Technologies and secure coding practices.
  • Exposure to multiple platforms like Unix/Linux, Windows XP.
  • A well-organized, goal-oriented, highly-motivated effective team member with excellent analytical, troubleshooting, and problem solving Skills.
  • Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers) and S-Control.

Tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in, Vizio, Photoshop, Page Maker.

Programming Languages: JAVA, C, C++, VB, APEX and UML

Platforms: UNIX and Windows (NT, 2000, XP).

Database: MS SQL Server 2000/7.0 and MySQL.

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Business Analyst

Responsibilities:

  • Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
  • Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
  • Created Custom objects to build new application functionality in the Salesforce.com.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.
  • Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
  • Developed SOQL and SOSL queries to get data from different related objects.
  • Used Apex Data Loader and workbench mapped data sources and loaded data.
  • Involved in data mapping and migration of data from Salesforce.com to Informatica.
  • Performed the role of support engineer for the internal users and helped them in getting used to the application, generating reports and saved them for further access to the users.
  • Provided custom reports and dashboards to support the needs of the users and executives.
  • Administrated and monitored various Salesforce application, hence provided application support.
  • Good Experience on Resolving Salesforce Tickets raised from various Business users, Acknowledging, Resolving and closing of Salesforce tickets on priority basis and communicating to users.
  • Worked with release management team for performing various post & pre-migration tasks and conducting initial level of BA checkout.
  • Assisted users during the Business Check out and worked on consolidating signoffs from various business markets.
  • Presentations of weekly progress on Salesforce developments for Monthly Productions Releases. Involved in discussions with Executive management on weekly project status and overall project progress towards the target.

Environment: Salesforce.com, Veeva,Apex, Visualforce, triggers, workflow, validation rules, SOSL, SOQL, report, dashboard, Force.com IDE, HTML, XML, Siebel Excel.

Confidential

Salesforce Business Analyst

Responsibilities:

  • Served as Technical Lead for system integration project between Salesforce and IBM legacy system (SAP).
  • Responsible from requirements gathering to technical delivery of salesforce.com integration projects.
  • Developed use cases and test scripts and use Chatter to create an internal social network across their organization. Used Community Cloud to create branded sites that connect employees with experts and information.
  • Performed QA, UAT testing and worked with the business to address development and production issues and to confirm accuracy.
  • Provided Salesforce support for 400 users which included troubleshooting custom system workflow/process issues, investigating errors generated by conflicts between integrated managed packages and custom workflow rules and daily end user questions.
  • Experience creating proposals for implementation and integration projects. Audit quarterly sales compensation against predetermine thresholds to verify accuracy.
  • Responsible for controlling project deliverables, scope & expectations and Set Up- Manage Salesforce Communities for your employees, customers, and partners to connect.
  • Hold regular status meetings with project team and vendors to drive task assignments to completion.
  • Facilitate business development discussions with business users to identify opportunities to utilize SalesForce.com and improve business processes.
  • Develop comprehensive functional requirement documents and training documentation to support the successful implementation of initiatives. Liaise between clients and product development to recommend improvements.
Environment: Salesforce, Apex Data Loader, Internet Explorer, Google Chrome, Microsoft Excel, Microsoft Word, Microsoft Project, Salesforce App Exchange Managed Packages.

Confidential, Santa Monica, CA

Salesforce Consultant

Responsibilities:

  • Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Requirements.
  • Followed Waterfall methodology and worked in an onsite - offshore Model.
  • Handled Multiple Projects during the tenure.
  • Attended stand-up and requirement meetings on daily basis and organized walkthrough meetings with Dev & QA teams on weekly basis.
  • Conducted various brain storming sessions with other systems/teams in order to accomplish the integration requirements. This involved communicating with various other internal teams within Voya and also external vendors.
  • Created various BRDs, FRDs, data translation, data mapping and interface specification documents.
  • Created Config-Tech design documents which provided detailed description of various Salesforce functionalities implemented.
  • Rolled out the first Salesforce Lightning Implementation Project for Voya.
  • Worked on Data.com Duplicate management and defined various matching and duplicate rules.
  • Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Quote, Activities, Reports and Dashboards.
  • Created workflow rules and defined related tasks, time triggered tasks, process builder, email alerts, field updates to implement business logic.
  • Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Worked with development team and the business to convert the Business Requirements to Technical Specifications and interacted with testing team to assist during the testing phase.
  • Handled various production support issues and defects on day-to-day basis and updated JIRA and HPQC accordingly.
  • Worked on Administrative, Visibility & Security tasks such as User management, Creation of Profiles, Roles and Permission Sets, Sharing Rules, Public Groups, Workflow, Activities and Events, Email notification and Template Design.
  • Involved during development of Apex Classes, Controller Classes, Apex Triggers and Visual Force Pages for various functional needs and deployed in DEV, TEST and PROD environments.
  • Created multiple reports and dashboards based on business requirements.
  • Working on test cases during SIT, Functionality, Smoke testing & assisted business users during UAT Testing. Supported Business Users during UAT & Production Checkout.
  • Worked on SOQL and SOSL queries for data analysis and cleanup for implementation project.
  • Performed various data load and imports as per the business needs. Coordinated with production support team and provided the mapping documents for futuristic data loads.
  • Good Experience on Resolving Salesforce Tickets raised from various Business users, Acknowledging, Resolving and closing of Salesforce tickets on priority basis and communicating to users.
  • Worked with release management team for performing various post &pre-migration tasks and conducting initial level of BA checkout.
  • Assisted users during the Business Check out and worked on consolidating signoffs from various business markets.
  • Presentations of weekly progress on Salesforce developments for Monthly Productions Releases. Involved in discussions with Executive management on weekly project status and overall project progress towards the target.

Environment: Salesforce.com, Salesforce Lightning, Custom Objects, Custom Tabs, Workflow & Approvals, Process Builder, Reports & Dashboards, validation rules, Data.com Duplicate Management, Workbench, Data Loader, QC, SharePoint MS Word, MS Visio, SnagIt and Excel.

Confidential, Bloomfield, Connecticut

Salesforce Consultant

Responsibilities:

  • Create new user accounts and configure Salesforce.com to fit security needs at the user.
  • Setup Apps, Objects, Page Layouts, Related Lists, Tabs, Roles, Profiles.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Worked with field & page layout customization for the standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
  • Developed and deployed workflows and approval processes.
  • Experienced in Roles, Profiles, Validation Rules, Sharing Rules and Outbound/Inbound messages.
  • Implemented security modules.
  • Data migration and manipulation using Salesforce tools.
  • Experience in creating complex Reports and Dashboards for Business Users.
  • Code optimization with respect to governor limits of Salesforce.

Environment: SFDC APEX API, Java script, XML, SOQL, Force.com Eclipse IDE, Apex Explorer, Visual force, SOQL and Windows XP.

Confidential, Roanoke, VA

Salesforce Developer/Administrator

Responsibilities:

  • Worked on various Salesforce.com standard objects like Accounts, Contacts and Opportunities.
  • Created various custom tabs, custom settings and Custom objects to support business requirements and enhance the existing look and feel of standard Visual force components
  • Developed various visual force pages and controllers to suit the requirements.
  • Created Managed Packages with deprecated annotations to be available for partner Salesforce users.
  • Configured and performed integration between multiple systems using Rest web-services.
  • Developed APEX classes, controller classes, batch classes and APEX triggers for various functional needs in the application.
  • Created workflow with field updates and Email alert actions.
  • Developed custom settings and Visual force components.
  • Customized existing sales cloud process of Salesforce for sponsoring and donations as per the requirements.
  • Designed and implemented various Email templates.
  • Implemented pick lists, dependent pick lists, rollup fields, master detail relationships and validation rules for fields.
  • Used SOQL in various functional needs of Visual force controllers, Apex Programming, Force.com IDE.
  • Designed and implemented batch classes and scheduled them to a daily and weekly basis for performing various functions based on the requirement. Implemented time-based polling using batch classes.
  • Created page layouts to organize fields, related lists and other details on a record detail and edit pages.
  • Created address verification using Visual force pages, standard controllers, controllers, extensions, triggers, and batch classes.
  • Implemented Salesforce new feature like duplicate management and state country picklist activation.
  • Packaging, deployment using change sets and Ant scripts through command shell.
  • Hands on experience of code versioning on GitHub repositories using command prompt and source tree.
  • Implemented continuous integration by using tools like Jenkins and code ship.
  • Worked on major enhancements to SFDC application required for business users from time to time.

Environment: Saleforce.com platform, Apex, Visual force, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Service Cloud, Email Services, HTML, Java Script, Java, SOAP, REST, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential

Java Developer

Responsibilities:

  • Developing Workflows, JavaScript with CRM.
  • Customization and configuration changes to CRM.
  • Assisted in deployment activity and defect fix.
  • Integrating CRM with CCA and CTI using C#.
  • Thoroughly understanding the requirements and functional gaps.
  • Preparing Functional and technical design documents.
  • Played as a BA to offshore team in connect with onshore BA.
  • Writing/ Executing test cases thoroughly.
  • Rigorous Smoke/Regression Testing for every build.
  • Ensuring minimal UAT defects.
  • Offshore and onshore coordination.

Environment: Java, J2EE, JSP, Struts, JSON, WebSphere Application server, Eclipse, JavaScript, Oracle 9i, PL/SQL, JDBC, UML, Rational Rose, Windows 2000.

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