SUMMARY

• 5+ years of experience in developing and deployingSFDCsolutions
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database
• Experience in analyzing business requirements implementing them to Salesforce custom objects, junction objects, master - detail relationships and lookup relationships.
• Proficient in Data Migration from Traditional Applications to Salesforce using Apex Data Loader, Import Wizard and Data Manipulation Language
• Strong experience with Salesforce.com CRM full implementation, salesforce lightning, migration of sales, marketing, Chatter and App-Exchange applications, service clouds and communities and involved in different phases of development.
• Technical Knowledge aboutSalesforcelightning schema builder, process builder, app builder, components and lightning connect.
• Experience in implementing Apex Classes, Controllers & Triggers, Visualforce, Force.com
• Experience in designing, creating and implementing profiles, roles, record types, page layouts, custom formula fields, validation rules, Dashboards for auto lead routing, Email Alerts, field dependencies, assignment rules and workflow rules, escalation rules, communication templates, approval processes and reports, and configuring security settings.
• In-depth understanding of CRM Business process like Campaign Management, Lead Management, Account Management and Case Management.
• Involved in migrating salesforce instance from classic to lightning experience from scratch
• Extensive experience of using declarative features like validation rules, Assignment rules, Auto-Response rules, Escalation Rules for satisfying complex business process automations.
• Deep understanding of the SFDC implementations covering salesforce1, Sales cloud, Service Cloud, Marketing Cloud, Community Cloud.
• Experience in implementingsecurity and sharing rules at object, field, and record level for different users at different levels of organization.
• Extensive experience in Lead, Campaign and Case management and implemented Web-to-Lead, Web-to Case, Email-to-Case.
• Good Understanding of Cloud Computing Services such as SAAS, PAAS& IAAS
• Excellent analytical & problem solving, providing better solutions with long-term vision and business interaction skills
• A self-motivated and result oriented team player with an ability to adapt, learn and deliver quickly.

TECHNICAL SKILLS

SALESFORCETECHNOLOGIES: SalesforceCRM, Apex language, Apex, Classes/Controllers, Apex Triggers, Apex Web services, SOSL, SOQL, Visualforce pages/components, Salesforce Lightening, Workflow & Approvals.

SALESFORCETOOLS: Eclipse, Force.com IDE plug-in, Data loader, Force.com (Sandbox & Production), AppExchange package.Intermediate knowledge in C programming language, HTML, SQL, Java, SDLC

PROFESSIONAL EXPERIENCE

Confidential, Fort Wayne, IN

Business Analyst

Responsibilities:

• Worked on customization of Visual force to have lightening experience for desktop and mobile applications.
• Experience in Salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dashboard
• Implemented Salesforce.com customizations and performed user acceptance testing (UAT)
• Developed Apex Classes, Triggers, Visualforce pages, Controllers for various functional needs in the application
• Customized Standard Objects and Created newCustom Objects, assigned fields, picklists, Dependent Pick - lists, related lists, Record types, Custom tabs, Components and Created Custom Apps.
• Configured Salesforce.com as per the business requirements by customizing fields, validations, workflows, pagelayouts, approvals, field level security.
• Provided support for ongoing salesforce.com maintenance and administration services including periodic data cleansing and involved in training and troubleshooting the problems faced by the users.
• Reviewed AppExchange applications and used the appropriate ones which is close to our requirements and customized further to suite our requirement.
• Used Salesforce Migration Tools to migrate code from one Environment to the other, Used Data Loader to insert or update data in bulk also imported/exported data to salesforce in the form of CSV files.

Environment: Salesforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Mechanicsburg, PA

Responsibilities:

• Involved inSalesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented complex Approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Created Workflow rules to automate the business process and to send automated Email alerts.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Service Cloud enhancements - Portal entitlement wizard changes.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Eclipse IDE, Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Smart sheets, CSS, Web Services API, Dupe Blocker, CRM Fusion, Force.com Explorer, Google docs

Confidential

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects ofSalesforce
• Worked in Data Migration from Traditional Applications to Sales Force Using Data Loader.
• Implemented picklists, dependent picklists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Customized standardsalesforceobjects like Accounts, Contacts, case management and solutions.
• Experience in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.
• Strong skills in testing techniques including unit testing, system testing, Parallel testing user acceptance testing and regression testing.
• Used workflows to govern data flow across various objects.
• Created various Reports and Report Folders to assist managers to better utilizeSalesforceas a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Worked on different issues related to development of Visualforce Pages and Controller classes.