SUMMARY:

• 8+ years of experience as a Business Analyst, Project coordinator and Jr. project manager with assignments related to different phases of SDLC involving in Project Management and Implementation, Planning and Scheduling, Requirement Gathering/Analysis, End to End Design, Testing and Utilizing Quantitative and Qualitative Skills.
• Experience in Health care, Insurance and Banking.
• Working knowledge experience in Data services, Data Analysis, Data ETL using SQL query tools and applications.
• An ardent analyst, with a flair for adapting quickly to dynamic business environments. Skilled in adopting a pragmatic approach in improvising on solutions and resolving complex business issues.
• Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD),Business document, Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents
• Strong Knowledge in overall technology stack of Adobe AEM(OSGI, Apache Sling, Apache Jackrabbit & JCR API’s)
• Responsible to create different data flow diagrams and UML diagrams to describe the overall EDI transaction sets for different claims.
• Designer, MS Excel (Pivot table, v - look up), MS Access, MS Visio, iGrafx technical assessment tools, Micro Strategy Data Warehouse Data Modeling and Design.
• Perform business process reengineering by documenting current state and defining the to-be state/future state with the aid of GAP analysis, conversion flows and data mappings.
• Experience in tools like Rally, Jira, Version One, TM1 and Rational Requirements Composer for requirements gathering and managing.
• Sound knowledge in share point & O365
• Strong knowledge of transformation/ loading (ETL) process and data migration using DTS.
• Involved in projects related to implementation of Data warehousing and Data Structures
• Worked closely with the QA team to conduct functional testing, compliance tensing, performance testing and develop the test plan, test conditions, test cases, ensured adequate testing of software both before and after completion, and conducted UAT.
• Collaborated with Program Managers, Product Owners, Technical Leads, Subject Matter Experts, and Business Users to ensure agile business acceptance and applied technical skills and business knowledge to achieve sound results.
• Excellent business writing skills in writing Business Requirements Document (BRD), USE Case Specifications, Functional Specifications, Systems Design Specification (SDS), Requirements Traceability Matrix (RTM), Systems Requirements Specification (SRS), Data Dictionary, Business Continuity Plan (BCP), and UML diagrams.

TECHNICAL SKILLS:

Methodologies: Waterfall, Agile-SCRUM, Spiral, XP, Scrum-Waterfall Hybrid, SAFe

Utility Tools: Office 365, MS Project, TOAD, Adobe Photoshop, Azure, Adobe AEM

Process: Rally, JIRA, Version One, SharePoint, HP QC, HP ALM

Operating Systems: Windows, Mac OS, Linux

Dara Warehousing: Data Modeling, Data Mapping, Data Marts, OLTP, OLAP, Data Mining, Slicing/Dicing, Roll Up/Drill Down, Pivot

Reporting/BI: Tableau, Micro Strategy, SSRS, Microsoft Power BI

Language: Java, C++, HTML, XML, SQL Server, Apex.

Defect Tracking/ Testing Tools: HP QC, Load Runner, JIRA, Soap UI, Cucumber, Gherkin, Selenium, HPALM, HP QC

Miscellaneous: Microsoft Office, Microsoft Access, Skype Business, Polycom VC, NetMeeting, Adobe Photoshop, RedHat, JBoss BMP suit, Zoom.

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis

Sr. Business Analyst/Scrum Master/Jr.PM

Responsibilities:

• Assisted my Project Manager in coming out with a detailed Project Plan, Timeline, and a high level resource allocation and planning.
• As a Business Analyst/ Data Analyst used Agile SCRUM process and managed the sprint planning, backlog grooming, daily stand-ups, and communication. Applied ATDD to further streamline requirements and delivery process.
• Helped the team in identifying and documenting the Risks, Issues, and Dependencies in a dashboard and tracked the status after assigning ownership and target dates.
• Closely interacted with business users, Team Leads, Supervisors, and SMC’s, Stakeholders and gathered business requirements and capabilities.
• Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission, Sets, Public Groups and Queues.
• Used Salesforce Connect to access product information stored on an external system.
• Developed complex validation rules, formula fields according to the application requirements.
• Used Version one tool to forecast the completion date of release and calculate the number of iterations required to complete the release.
• Used Territory management as an account sharing system that grants access to accounts and users.
• Hands on experience on applications Upgrade and Migration from SharePoint 2013 to office 365.
• Experience in developing public facing internet portals, intranet and extranet applications on SharePoint Server 2013.
• Experience in Microsoft Office365 / SharePoint Designer 2013 and 2010.
• Involved in creating TFSDatabase Backup Schedules and create TFSDisaster Recovery Plan.
• Conducted a thorough AS-IS analysis of the present processes, systems, and organizational aspects and identified potential pain points and high level business needs.
• Test Case Automation in Visual Studio Team Foundation (VSTF) through Coded UI.
• Extensive experience in Web services (As Provider) design and development using SOAP and HTTP nodes.
• Agile (Scrum) - Product Backlog, Sprint Backlog, EPIC, User Stories and Acceptance Criteria Waterfall/ Traditional - Use Cases Documentation, Solutions Requirements Document (SRD)/ Functional Requirements Document (FRD) - Business, Stakeholder, Solutions (functional and nonfunctional), and transitional requirements in relation to overall organizational needs.
• Wrote Business Requirements Document (BRD), Functional Requirements (FRD) and Non Functional Requirements (NFD) Systems Specifications (SSD) and documented them in the Requirements Traceability Matrix (RTM).
• Extensive work in ETLprocess consisting of data transformation, data sourcing, mapping, TM1, conversion and loading using sales force.
• Works with ERPApplication team and IT and corresponds with HR, Finance, Accounting, and Payroll
• Created automation suite for IRMS application using selenium framework.
• Implemented Web services message flow using SOAP nodes in IBM IntegrationBus using Message broker. Developed message flows for content based routing of messages. Responsible for aggregation and http nodes in calling external web services.
• Interacted with developers to report data related bugs thorough JIRA and re-tested the fixed issues.
• Acted as a systems liaison, and facilitated efficient delivery and flow of deliverables like BRD, SSD, and Use Cases in the End to End Systems Development Lifecycle.
• Collaborated with the testing partners and acted as an integral part of the Test Strategy formulation, Test Cases translation, and Test Scripts Review.
• Reviewed functional and business requirements and created Test plan and Test cases.
• Conducted process gap analysis and remediation for the PMMdocumentation, including user guides, quick guides, templates, checklists, electronic forms and decks.
• Ensured all artifacts complied with corporate SDLC, PLM Policies and guidelines.
• Experience in production support and troubleshooting problems related to webServers, Web Sphere Application Server, Database in Managing security, organization and remote computing issues.
• Reviewed completed application enhancements and QA test results to ensure that they meet business requirements.
• Extensive experience in EDI/HIPAA implementation, Insurance regulations and Claims Processing.
• Wrote detailed UAT test plans and test cases, loaded into Quality Center, performed a Traceability of requirements to UAT test cases; executed and provided the results.

Environment: MS Office365, MS Visio, MS Project, ALM, SQL, TM1

Confidential, Fremont, CA

Sr. Business Analyst / Scrum Master

Responsibilities:

• Established a RUP (Rational Unified Process) centric business analysis methodology.
• Collaborated in building a business analysis process model using Rational Rose, Requisite Pro, and Visio.
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance
• Writing user stories for Business Process Flow, System Integration Testing based on the Configuration requirements of Guidewire Policy Center for Property Auto LOB
• Works with numerous software programs to handle all accounting functions.
• Performed activities supporting the roll out e.g. the UAT template for Business User for QA, QA Action Item Register Template, the User Sign Off, the Help Desk Script and Action Steps and Site Maintenance document.
• Worked directly with the PMO to contribute to the budget estimates for the programs. The budgets were project (for conversions) and operational (for insurance regulatory issues) in nature.
• Analyzed scope of the Edge project was to create a Web-based application for agents to submit and maintain commercial insurance claims.
• Created test cases for rating, output, inputs, applied to Auto and Home LOB, along with multiple Class Plans
• Worked on an application that took care of online account services which included Bill paying, checking the bill history, changing customer profile, ordering auto insurance ID cards Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker's Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Analyzed standard industry practices of back office applications of Insurance Company, underwriting, billing, policy and claims administration with the help of Subject Matter Expert
• Execute test scripts, coordinated & conducted UAT testing.
• Successfully handled various P&C Insurance projects like Auto Rate Redesign, Home Rate Redesign, Customer Billing Output, Earthquake Transition, EDI Lien holders and Dwelling.
• Conducted JAD sessions for communicating with Stakeholders and Project directors
• Establish documentation for Agile methodology for implementation with a very water-fall-centric development team.
• Extensive Knowledge of Policy Management System (PMS), P&C, property, home LOB
• Provided clear and concise documentation regarding requirements management plans, Functional Requirements, supplemental Requirements, Test Plans and Test Cases.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Performed requirement analysis, went through all the use cases and issue logs.
• Conducted mass user interviews with brokers, enterprise user representatives and SMEs.

Environment: SDLC, PMS, Scrum, SDLC, Ms Office, UML, test plan, UAT, QA

Confidential, NYC, NY

Sr. Business Analyst / Data Analyst

Responsibilities:

• Assisted the project manager to create the project plan with all the project milestones, budget estimation, critical path analysis, work break down structure and resource allocation in accordance with the AML policies and procedures.
• Did the GAP Analysis for the existing ALM system in order to analyze the expected benchmark and to extract the productive outcome as required by the end user.
• Involved in conducting the JAD session and Brainstorming for elicitation of the business requirements from the various stake holders and business users and responsible to conducted SWOT Analysis, Risk Analysis, Impact Analysis and Cost-Benefit Analysis for the project to identify the potential business risks involved in it and overcome it with the feasible solution.
• Helped in identifying the potential weakness in the process and assisted the team in addressing the queries from the corresponding bank employees related to the money laundering issues by maintaining the data integrity within the reports generated.
• Ensured the proper record keeping after analyzing the collected data and maintained the case files of the suspicious transactions through the documentary proof.
• Stayed up with the money laundering, terrorist financing behaviors, issue, policies, regulations, criminal typologies, industry best practices and developing trends and assisted the AML team in conducting the proper investigation on money laundering alerts and any suspicious activities reported by generating Suspicious Transaction Report (STR) with the alliance with the Bank regulations in case of red-flag scenario.
• Assisted the User Interface team in designing the front-end system by gathering the requirements from the stake holders and preparing the wireframes and mockup screens.
• As a scrum master facilitated the various scrum ceremonies and solved the various impediments the team faced during the sprint cycles efficiently to avoid the various blockers in the roadway.
• Assisted the Product Owner to break down the Epics, prioritization of the product backlog, estimation of efforts for generating successful potential shippable product increment.
• Conducted innovative retrospective techniques depending on the complexity of the system and extensively used JIRA for issue tracking, managing the project, tracking and managing the bugs
• Drafted the test plan, test scenarios and test cases and extensively involved in various testing process like Smoke Testing, System Integration Testing (SIT), User Acceptance Testing (UAT).

Environment: Java, JIRA, MS-VISIO, HTML5, CSS3, Microsoft SQL Server 2012, Bootstrap, Informatica, HP-ALM,MS Office Suite 2010, Mock up Screens, Wireframes, SOA, XML, SOAP, Waterfall-SCRUM Hybrid Model.

Confidential

Business Analyst

Responsibilities:

• Interacted with the customers and internal stakeholders to gather user requirements and their expectations from the system.
• Involved in analyzing Business Requirements and developing System Specifications.
• Analyzed monthly/quarterly performance against plans and forecast and recommended corrective actions.
• Did load testing using Load Runner.
• Assessed business priorities and advised business units on risks and Cost-Benefit analysis.
• Organized cross of team members and users to become more responsive.
• Participated in the development and preparation of the Test Plan with the testing team as well as ensuring testability, reliability, usability, maintainability and performance of the application.
• Involved in incident reporting and change and configuration management procedures using Clear Case.
• Ensured that the modifications suggested by the users were incorporated into the application.
• Formed a bridge between the Project Manager and different teams with effective presentations.

Environment: Load Runner, UML, Clear Case, MS Access, MS Office, SQL Server, Visual Studio, Waterfall.

Confidential

Business Analyst

Responsibilities:

• Served as a liaison between HR department and the project team by assisting the business in identifying, the recruitment process and documenting their business needs.
• Conducted Interviews, Brainstorming sessions and Document analysis.
• Captained GAP Analysis by understanding the As-Is business process and To-Be business process.
• Interacted with SME’s, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both businesspeople and technical people.
• Identified actors and use cases to create use case diagrams that described the behavior of the system. Facilitated collection of functional requirements from system users and preparation of business requirement documents
• Developed Test Plans, Test cases and test scenarios also maintained Master Test Plan.
• Created Mock-up screen to make system better understood by Business and Technology Teams.

Environment: Waterfall, MS Office Mock-up screen.