SUMMARY

High integrity, results - driven professional, offering 15 years of experience in Web technology, interactive marketing, and operations. Seeking a Web Application Development position emphasizing design, functionality, and a dynamic Web presence within a growth-oriented environment of a high tech marketplace. Significant, hands-on experience in creating Web based technology. Strong leader and Strategic thinker with excellent communication skills

QUALIFICATION HIGHLIGHTS

Information Technology Project Management Internet Technology Quality Assurance Customer Service Process Improvement Database Management Communication Relationship Building Correspondence Creation, Editing, Tracking Operational Streamlining Change Management Issue Resolution

PROFESSIONAL EXPERIENCE

Relationship Marketing/Website Developer

Confidential

• Responsible for the maintenance and redesign of several Supplier Delivery Risk Management websites that are currently being utilized for the purpose of training and providing information with the main focus set on user-centric and responsive design. Current responsibilities include:
• Develop and manage content on the Supplier Delivery Risk Management SDRM organization, Chrysler Accounting Material Procurement System CHAMPS, the Supplier Delivery Development SDD and the Evaluated Receipt Settlement ERS websites
• Research specific topics for the Leadership Team to present website design, value and functionality at high level meetings
• Perform browser and usability testing on tablets and mobile devices for website accessibility
• Make recommendations and produce design solutions evaluating designs against requirements
• Strong planner, leader, and problem solver who delivers superior results in a highly competitive environment
• Develop, implement, and monitor strategies in order to maximize opportunities with existing accounts

Business Analyst/Developer IT Tools

Confidential

• Responsible for requirements gathering, development, deployment and support of software tools used by the CIO and ICT staff, and their internal business partners.
• Prioritizing tasks, approving requirements documents and development plans, reporting progress, and holding development service providers accountable for assigned deliverables for SeRV Chrysler's Application Development Service Request System, developed in IBM Rational ClearQuest
• SharePoint Team Site Administrator responsible for administering and maintaining the Process and Tools site, including creating sub sites and assigning permissions
• Update and maintenance of the Center for Learning Excellence CLE Web application, using IBM WebSphere Studio Application Developer WSAD 5.0 for IBM WebSphere Application Server WAS v5, and using an instance of Sybase database as backend. Web application includes several components: CLE Homepage Website, the CEE inventory Web application and the CLE online evaluation application
• Develop and manage content on the Information Communication Technology ICT organization website, working with the CIO and ICT Leadership Team to present current, valuable information to the ICT staff as well as the Chrysler business community
• Maintenance of the Spotlight Recognition and recently redesigned Mentoring websites
• Support of the IBM Rational Clear Quest environment, responsible for developing templates with rules to ensure that emails are triggered correctly through the Email Plus tool
• Support of the IBM Rational Method Composer RMC environment which houses Chrysler's Project Management, Program Development and Program Change process
• Research specific topics for the Leadership Team to present website design, value and functionality at team meetings

HTML Programmer

Confidential

Design, code, test, debug, document and maintain BCBS benefits charts. Perform tests to ensure that they are acceptable to the quality assurance environment. Applied a wide breath of technical skills, Internet knowledge, and experience across the spectrum of online development in the service of maintaining various web pages.

E-Business Specialist

Confidential

• Responsible for HTML and Cold Fusion-based Web site development and and maintenance, template design, graphics and Web marketing initiatives, providing efficient, effective, user friendly Websites, to be utilized by both internal and external clients.
• Browser and usability testing for quality assurance and copyedit
• Web customer and technical support, user account administration
• Tracks registered Web visitors and provide data for research, to allow for further customization for marketing and product offerings
• Generate and analyze weekly and monthly Web metrics reports
• Implement Websites to the search engines for prospective customer inquiries
• Presented product Websites during sales meetings and special corporate events
• Design, develop and manage databases, upload pages to server tables, forms, frames, graphics
• Successful liaison between creative and development groups managing all consumer facing eCommerce web sites
• Provided eCommerce technology recommendations and brand integration opportunities
• Marketing Functions
• Design and Create corporate templates, documents, product labels, brochures, newsletters and promotional flyers, including formatting and editing, from the draft stage to client-ready work with increased speed and accuracy, meeting all agreed upon deadlines and staying within budget
• Create Powerpoint presentations for corporate meetings, design and optimize Web graphics
• Work with office technology for project management, planning and scheduling, maintain files within Sales Logix library software
• Fax broadcasting- Web platform for launching campaigns, including document upload, list upload, broadcast launch, and results tracking for marketing communications
• Develop digital video and audio files-create and convert digital video disks from analog media
• Create forms and other online tools for customer information, product orders, and billing.
• Convert technical and marketing collateral to HTML and PDF formats
• Research information via the World Wide Web, utilizing Internet Explorer, gathering and analyzing data, generating reports, preparing plans and making recommendations
• Corporate Photographer- Responsible for photography for corporate engagements and events for use on Website, brochures, promotional events, etc.

Messaging Production Training Specialist

Confidential

• Conducted internal training in email HTML and fax for use on Web platform for launching mass email or fax campaigns, including document upload, list upload, broadcast launch, and results tracking
• Trained high-level clients in creating or converting content for use on an internet-based messaging platform.
• Designed, developed and maintained corporate Website from conceptualization stage to its implementation. Perform validation and testing of the finished Website
• Used excellent communication skills in tandem with an extensive technical knowledge to troubleshoot and resolve problems for clients
• Controlled a high volume of client orders to their completion with deadlines
• Assisted in the development of highly effective message distribution and engagement platform which diversified our brand messaging channels, increased quality web visits and lead conversions

Design Technologist

Confidential

• Worked with the development team to create corporate and client Websites that would establish a corporate presence and user-friendly navigation, meeting all agreed project deadlines.
• Maintained Websites providing consistent quality assurance
• Implemented design and integrated with backend functionality using client-side programming that is compliant with Rare Medium Design Technologist standards, responsible for the integrity or Website code by conducting testing and debugging on various browsers and platforms
• Managed projects from development through deployment, becoming directly involved with development and design in correlation with e-commerce initiatives. Extensive communication with the development team and management on project status

Web Developer/E-Commerce

Confidential

• Contributed to the general design concept of corporate and client Websites using IOC' s Development Methodology-meeting with high level clients for initial requirements gathering, flow chart creation based on project specifications, creating timelines and work effort coordination.
• Integration of Web pages from conceptualization into a fully functional Website
• Created HTML templates based on client requirements, converting paper documents into electronic media. Integrated client content and requirements into Websites while maintaining quality and consistency within Website while adhering to corporate brand specifications
• Customer Service/Project Management functions
• Provided superior customer service with extensive client interaction by ensuring that expectations were being met, and by controlling customer inquiries to their completion
• Tracking Website maintenance requests and utilization within contract terms
• Evaluated, requested and monitored the status of corporate office maintenance work orders
• Served as the liaison between technical teams/client, and monitored project efficiency
• Responded to technical problems and troubleshoot to resolve the problem
• Generated timelines for project completion, gathered and analyzed data, generated reports, prepared project plans and provided recommendations
• Led workflow resolution, automating process by effectively routing information to appropriate queues with sufficient flexibility to handle exceptions