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Account Manager Resume Profile

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Summary of Experience

For more than 16 years Ms. Morgan has used her extensive skills in contracts, grants and operations management to advance corporate and federal agency productivity. Her business acumen in project management acquisition to closeout , grants administration pre-award to closeout , IT contracts, business development, operations management, strategic planning, business process reengineering, risk assessment, solutions management, and capacity building has enhanced best practices for higher education, federal government agencies, non-profit and private sector organizations. She ensures that all projects comply with OMB Circulars and appropriate technologies for successful project administration delivery.

EXPERIENCE

Confidential

Project Manager Department

Responsible for Federal Transit Administration FTA Innovative Workforce Development Grants/Transit Works Program and daily operations putting high school students and Veterans to work. Develop performance measures, conference presentations, training initiatives: bus and rail safety, equipment maintenance, technical and electrical skills auditing marketing, standard operating procedures, curriculum, local and international recruitment and selection, strategic partner alignment, administer pre- and post-tests and drug screenings Veterans only for participation in paid training leading to permanent positions with Washington Metro Area Transit Authority WMATA . Reporting and budget management based on A-87and A-133. Direct engagement with FTA Project Manager, CO, and Government Relations Officers. PeopleSoft and FTA TEAMweb user.

Confidential

Sr. Project Manager Department of Veterans Affairs CMS Performed project management and SDLC monitoring based on business requirements for enhancements to the Department of Veterans Affairs' enterprise. Collaborated with PMs, PMO team, COs/COTRs, business owners/key stakeholders, and vendor Project Managers to advance enterprise solutions for: business process improvement, advanced automation, and revenue operations that will benefit the nation's Veterans. Provided critical analysis for project management solutions, acquisition support, budget tracking, reporting, project plan and risk management plan compliance review new requirements gathering and timely submission of deliverables. Conducted extensive grants administration reviews for CMS to advance automation and business process improvement. Methodology: Agile.

Confidential

Sr. Business Analyst USDA/USPTO/NASA

Conducted research and analyses, strategic planning, grants management, and project management for all Federal projects. Advised on feasibility, cost-effectiveness, and regulatory conformance of strategic plans, proposals, special projects, and ongoing programs to achieve the organization's growth and profitability objectives. Additionally, conducted field investigations and research to determine scope of work and guidelines per subject area, technique, and regulatory limitations. Reviewed and evaluated confidential materials. Prepared business cases and white papers based on core competencies. Organized and analyzed data from all sources. Maintained collection of data for use by executive personnel to assist in formulation of overall strategic plan and operations management. Budget monitoring for all projects.

Confidential

Sr. Business Analyst

Performed business analysis and requirements gathering to leverage federal enterprise solutions under the Department of Housing and Urban Development's HUD e-Grants initiative 20 Million in grants managed . Responsible for review of all grants programs pre-award to closeout , conducting stakeholder outreach and contract review, budget forecasting and tracking project plan development/management compliance review new requirements gathering interviews reporting audit reviews data collection correspondence vendor search and evaluation to deliver a COTS solution feasible for use by HUD exceeding program goals and objectives, for business process improvement, and to exceed OMB regulations. Further conducted: grants lifecycle review by program area, data calls, partnership development, document management, conference call and vendor demonstration management, budgeting/financial planning, procurement and OCIO liaison to exceed performance targets for all deliverables. PMBOK/WBS/SOW/Project Plan Management . Methodologies: Waterfall and Agile.

Confidential

Senior Grants Program Analyst

Provided grants lifecycle support to 42 United States Education Agencies/grantees under the Statewide Longitudinal Data Systems Grants. Conducted cradle-to-grave Pre-Award to Closeout grants and contract administration for a 625 million stimulus funded HeadStart-Workforce grant program to include: RFA development, application review, data collection, records management, conference planning, template development for grants administration, website management, federal reporting OMB and federal administrators , auditing, concept clearance development, comprehensive program assessment and evaluation SIF and 508 Compliance with the U.S. Department of Education. Additional duties: enterprise-wide grants software development, vendor relations procurement , financial planning/budgeting, and grants manual development. Confidential Clearance. Seated at the Department of Education. Methodology: Waterfall.

Confidential

Sr. Grants Account Manager

Grants/contracts administrator with solid budget management/financial planning, procurement, program assessment, reporting, process development, and indirect cost recovery for youth development programs. Program reach impacted 1,000,000 youth across the United States. Quality assurance for all deliverables. Grant initiatives included: literacy, Youth in Governance/Citizenship New 4-H Clubs, 4-H AfterSchool 4-HAS , Power of YOUth/Youth in Philanthropy, and Leadership Academies 4-HAS programs and resource guide development Council Connection staff writer. National Coordinator for 4-HAS conducting annual conferences and monthly teleconferences with 50 states and U.S. territories to advance 4-HAS mission mandates in collaboration with the U.S. Dept. of Agriculture's 4-H Office/Head Clover. More than 12 million in grants managed, including compliance with federal regulatory requirements reports audit reviews.

Confidential

Operations Manager

Comprised of 24 units, manager for academic unit internal and external reviews chair and director search and selection professional development coordination Maryland Day Coordinator MOU and scholarship compliance confidential data collection diversity reporting college assessment manager for budget and procurement and supervisor to three executive administrative staff members. Student Affairs Office/Call Center oversight for 9,000 students and their parents. Liaison to Dean and Department Directors and Chairs. Contract Specialist/Project Coordinator in collaboration with the Dean's Development Office and President's Office. Grants management including compliance with federal regulatory requirements for higher education travel management, reporting and audits.

Confidential

Business Manager

Cradle to grave discretionary grants management pre- and post-award portfolio management compliance with federal regulatory requirements reporting audits budget and payroll monitor faculty recruitment and selection curriculum planning and development travel processing BSOS Dean's Administrative Council member commencement coordinator ARES/PHR/CARS/WOW/SIS User vendor contract relations procurement public relations administrator student personnel manager: Dean's Work Scholars, Federal Work Study, and student clericals events coordinator College newsletter contributor/BSOS World View tuition and benefits coordinator academic advisor for Letters Sciences. Confidential

Office Manager

Daily operations management providing call center and business services to student residents 10,000 , faculty, staff, and parents. Duties included daily office administration, supervisor/student personnel manager undergraduate/graduate student employees - including Federal Work Study , judicial programs management incident reporting budget monitoring, tracking, and reporting conference planning and travel management special programs management safety and security training and policy development, and telephone inquiries Tier 1 and Tier 2 escalation President's Diversity Council member confidential records management ARES/PHR/CARS/WOW/SIS User vendor contract relations management public relations administrator tuition and benefits coordinator residential facilities management/liaison and academic advisor for Letters Sciences.

SKILLS

  • Proficient in software packages such as Microsoft Office: Word, Excel, Access, Power Point, Project, Visio, Outlook, One Note PlanView Word Perfect/Corel Suite Lotus Notes, SharePoint/Jive Print Master Internet World Wide Web Lexis-Nexis, WestLaw, Concordance Adobe Suite Federal Software: GATES, PATS, and GAPS/Grants.gov, e-Grants, and TEAMweb. Webinar Tools: Cisco WebEx, Salesforce Cloud/COTS , Freebinar, Brainshark, Windows Live Meeting, and GoToMeeting Administrator using Polycom and similar products.
  • Planning programs: Calendar Pro, Groupwise, Meeting Maker, Meeting Wizard, Corporate Time, and Outlook
  • IT Methodologies: Waterfall, Agile
  • Analyze and apply OMB Circulars: A-21, A-87, A-110, A-122, A-133 Compliance: 508, NIST, FISMA, and Schools Interoperability Framework
  • Believe in valuing the goals and objectives of a good organization, engineered for productivity
  • Value confidentiality and other core competencies within a mature organization
  • Open to new opportunities that will advance and optimize current professional development
  • Highly motivated, reliable, confident and committed to professional standards of performance
  • Flexible team player able to handle a variety of duties simultaneously, as well as function under pressure in a fast-paced environment
  • Excellent organizational, written and oral communication, analytical, problem solving, and marketing skills

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