SUMMARY:

• Solutions - oriented Senior Program Manager with 11+ years of experience in managing projects, interfacing with clients, developing and deploying technological solutions successfully for clients.
• Experience in managing program/product by defining Scope, customer expectations, monitoring day-to-day execution and ensuring the project is on schedule and within budget.
• Extensive experience in facilitating JAD and Agile SCRUM sessions for Requirements gathering, UI Design discussion, Development and Test Management with Release tracking.
• Successfully led large scale projects like Bank Mergers ( Confidential acquisition of Merrill Lynch) and Integration projects (CA and NW conversion to Model).
• Proficient level of understanding of WSDL, API’s, XML & RESTful Web Services concepts.
• Successfully led Online service center roll out for product launches like Xbox One and Surface Pro 3 worldwide.
• In-depth knowledge of Service Oriented Architecture (SOA), ETL, Data Warehouse and Business Intelligence (BI) concepts.
• Experience in writing SQL Queries, Stored Procedures, Views and Triggers in SQL Server 2012 and DB2.
• Good working knowledge of SQL Server Integration Services (SSIS), Analysis Services (SSAS), Reporting Services (SSRS) and Power BI.
• Experience inTFSset up, creating Areas, Iterations, configuring alerts, security and user set up.
• Experienced Scrum product owner and Scrum master and managed cross-geographical project teams.
• Experience in creatingWireframes / UI Mock ups using MS Visio.
• Good understanding and working knowledge of SCOR framework (Supply chain management).
• Expertise in creating Unified Modelling Language (UML) diagrams such as Use Case diagrams, Activity diagrams, Component diagrams, State diagrams.
• Strong experience in conducting User Acceptance Testing (UAT) and preparing Requirement traceability matrix.

TECHNICAL SKILLS:

Requirements Management Tools: HP Quality Center, Team Foundation Server

Methodologies: UML, Waterfall, Agile(SCRUM), Kanban, Six Sigma

Management Tools: MS Project, MS Visual Studio

Application Software: MS Visio, MS-Word, MS Excel, MS One Note, MS Power Point, MS Share Point 2013, MS Project

Technical skills: C, C++, .Net (C# 2010), SQL, REST API’s

Reporting tools: SQL Server Services(SSRS), SSIS and SSAS, Power Pivot, Power BI

Operating Systems: Windows NT/98, XP, 2000, Vista, Mac

Databases: SQL Server 2012, Oracle, SAS

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential

Responsibilities:

• Create aprojectschedule by defining needed activities, sequencing, resourcing, estimation of durations and resources.
• Prepared roadmap for all the three implementations including changes in eCommerce site, mobile Apps, middleware and backend system.
• Manages scoping and prioritization of development work to delight customers and support business goals with ROI in mind, including some with senior leader level stakeholders.
• Interact with external vendors (FICO & Experian) to track the progress partner with them to implement the required changes.
• Manage the product backlog for all the open requirements using TFS, regularly prioritized and assigned to the engineering team on sprints basis.
• Design and developed sFTP process for secure data transfers with various vendors.
• Works withprojectteam/stakeholders to establish Go/No-Go decision points and quality control points to ensureprojectdeliverables meet expectations. Assesses quality of documentation and deliverables.
• Mitigates issues and works with stakeholders to make informed decisions on quality factors.

Technical Program Manager

Confidential

Responsibilities:

• Defined customer experience and droveproductroadmap to meet outlined vision.
• Create wireframes/mock ups as per business requirements and work with UX/Engineering team to deliver the final product.
• Developed KPIs for ecommerce site and created various dashboards to track relevant web analytics.
• Work with internal teams like SAP and Azure to determine the end-to-end flow and deliver the complete solution for the requirement.
• Calculate NSAT and VSAT every month using customer’s data and report the same to higher management.
• Work with engineering team to develop Web UI using C#, ASP.NET,HTML5 and JavaScript for MS Online service centre.
• Responsible for working with partners and marketing team in requirement gathering and writing EPIC’s, User Stories, and development of REST APIs to enhance MS services.
• Worked with engineering team to designed and prepared RESTful web services using MVC Web API.

Project manager

Confidential

Responsibilities:

• Defineprojectscope, objectives and requirements, developprojectplan, schedule, budget, resource plan, issues and risks to ensureprojectcommitments and deliverables are met.
• Provided end-to-end operations leadership and management for new features to onlineeCommerceinitiatives with primary accountability for successful cross-organizational execution.
• Incorporated Agile methodology and SCRUM techniques to manage requirements, project analysis and enhance the different platforms (Web UI, Backend and front end apps).
• Work with Development team to buildRESTfulAPI’s backend for mobile and web application.
• Conducted a series of Microsoft Team Foundation Server (TFS) classes to support the implementation of Agile Methodology across the division.
• Led Solutions team in driving cost-reduction initiatives that resulted in $1.2 million saved over 2 years through Process enhancement and Automation.
• Managed 35 resources team located at different shores and Vendors (TCS, Infosys and Accenture).
• Conducted Internal Department Audits to identify best practices, implement new processes and ensure quality performance.

Business System Analyst

Confidential, Seattle, WA

Responsibilities:

• Delivered status reports to project Stakeholders and Sponsor regularly for better project communication.
• Collaborated with cross-functional teams to draft project schedules and identifying critical paths.
• Created databases, tables, relationships, constraints. Wrote SQL Queries, views, Stored Procedures for the interaction of transferring data to and from screens to the backend, at optimum performance.
• Conducted JAD and RAD sessions and took aggressive efforts towards completion of requirements and development phase.
• Captured requirements for around 45 user stories in nine sprints. Generated user story Acceptance Criteria and depending impact analysis documents.
• Work with third party vendors like TSYS, Fiserv, Visa and Master Card to process transactions and get other project activities done.
• Facilitate User Acceptance Testing (UAT) and production rollouts, and the defects detected were tracked and managed using HP Quality Center.
• Perform data modelling, periodic report validation and data analysis by writing SQL queries.

Test lead

Confidential

Responsibilities:

• Translatedbusinessrequirements into functional documents and create test plans Use cases to consolidate into a single interface for data maintenance and vendor exchange.
• Coordinated with senior management on project headcount allocation, policies and application improvements.
• Work closely with QA and Development team and give suggestions on Design, Impact and QA scope.
• Participate in Change Request Meetings to document corresponding changes and plan to get those changes implemented within time and budget.
• Analysed test results, create discrepancy and defect documentation and report testing results/progress at appropriate intervals tobusinessusers.
• Review Business requirements, Design documents and come up with detailed planning for testing end to end for the whole functionality.
• Defined overall test strategy/approach/test plan multiple times/for multiple projects.
• Bachelor of ENGINEERING FROM RGPV UNIVERSITY - Bhopal, INDIA