Project Manager Resume Profile

SUMMARY

Utilize leading-edge techniques to achieve practical solutions, lead departments through process improvement, product development, creation of rapid development teams, and improving end to end value streams to meet business and customer needs and wants.
Provide clear strategic and tactical plan for team and leadership
Lead business and product development initiatives
Result oriented leadership and management style
Manage department budget, resources, priorities, and regulatory needs
Bridge gaps and improve cross functional teams and projects
Utilize a systematic approach to problem solving and root cause analysis
Colleagues describe me as a resourceful and persistent problem solver who analyzes situations rapidly and remains calm under pressure. I am action-oriented, identify and implement creative approaches, and develop highly effective teams that get results.

SELECTED ACCOMPLISHMENTS

Product Development. Claims processing system at MVP was arduous, and required pulling information from four Access databases, an Excel spreadsheet and multiple email messages. Analyzed workflow and developed new product resulting in streamlined process and consolidated/tracked all data. Reduced process time and saved 6M annually.
Leadership. Inherited underperforming team and in 6 months was able to increase throughput by 120 and increase morale, while reducing workforce by 43 . Developed career paths, performance metrics, and supported department project portfolio. Recognized as among the top 10 of leaders within the organization.
Team Optimization. Utilize the light delivery method of Agile SCRUM and incorporate experience from change management and process improvement to effectively meet any business need. Team continues to push themselves to grow skills, experience, and adapt to change resulting in quicker delivery, reduced errors, and encouraging change throughout the process.
Optimized internal process. Identified ideal outcome for an inefficient provider credentialing process. Lead team in development of process improvement strategies. Provided single data entry point and eliminated manual logs, cutting processing time more than 40 .
Improved productivity. Enhanced a generation of cumbersome/outdated sales rep productivity reports that included a count of providers by specialty brought into MVP network. Created application to streamline data entry, automate calculations and provide real-time data/audit trail. Reduced process time from seven days to zero.

CAREER HISTORY

Manager Process Operations, Confidential. Provide day- to- day oversight and strategy for Process Operations, Analytics, Support and Intake units, providing resources, guidance and leadership to over 225 employees. Championing Health Services for enterprise-wide projects and initiatives. One of 27 leaders handpicked to assist the company in developing and implementing leadership strategy.

CAREER HISTORY

Project Manager

Confidential

Lead cross functional department and enterprise projects for 3B health insurance carrier. Design/run business process improvement and application/database development initiatives. Manage budget over 3M and teams up to 50 employees.

Senior Systems Analyst

Confidential

Directed systems integration and synchronization with purchase of Preferred Care Company. Managed optimization of third party software system, completing gap analysis and improvement process. Streamlined processes and network development.

Business Analyst II

Confidential

Technical subject matter expert for regional division of private health insurance company, Emblem Health. Led development of interface between major and ancillary systems and reporting needs. Identified customer and business requirements and documentation needs.

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