PROFILE:

• Senior - level Information Technology Leader wif a unique combination of leadership, business, and technical expertise. Dynamic IT Lead wif a reputation built on delivery and execution.
• Over 18 years of proven experience in software and product development, program, project and roadmap management, delivery team leadership, and vendor management for various verticals including E-Commerce, Retail, Payment Processing, Telecom, Banking, Insurance and Pharmaceuticals.
• Delivered enterprise programs and features for Digital, Web, Mobile IoT, APIs, Microservices, Shared Services, Cloud & Infrastructure, Business Intelligence - Big Data, Data Warehouse and Real Time Analytics platforms.
• Experience in delivery wif Agile using Scrum, Kanban and Pair Programming, Waterfall, Product Development Lifecycle, Rational Unified Process (RUP) and Six Sigma.
• Involved in all phases of teh software development life cycle (SDLC), from Vision, Features and Requirements Definition, Solution and Architecture Design, Backend and Frontend Development, Relational and Non-relational Database Design, DevOps, CI/CD, Quality Assurance and User Acceptance Testing.
• Established team specific Business-IT engagement and delivery models. Lead and managed business, technical and functional team deliverables, plans, risks, quality and processes. Worked wif specific functional business units in scope analysis, budget planning, activity estimation, staffing and .
• Proven ability to interface and coordinate wif cross functional teams and cultures, analyze existing systems, wants and needs, design and implement database solutions

TECHNICAL SKILLS:

Project Management Tools: JIRA, Innotas, Rally, Version One, TFS, MS Project

Business Analysis: Functional Requirements Gathering, User Interviews, Business Requirements Gathering, Process Flow Diagrams, Data Flow Diagrams, MS Project, MS Access, Visio

Online Technologies(Web and Mobile): JAVA, .NET, C, C++, Javascript, J2EE, HTML, CSS, APIs, JQuery, Node.JS, Angular, CMS apps, WebSphere, WebLogic, XML, DevOps tech stack.

Big Data/Data Warehousing/ETL: Hadoop, Informatica, Spark, Kafka, HBase, NoSQL, Hive, IoT Cassandra, Amazon S3.

Databases: Oracle 10g/9i, Teradata, Sybase, Mongo DB, SAP HANA, IBM DB2 UDB, MS SQL Server, Erwin, SQL, XML, XSL, PL/SQL, SQL Plus.

Business Intelligence: BI experience in Cognos 8.3/7.0, Business Objects XIR 2/6.0/5.1/4.1 (Web-Intelligence 2.5, Designer 5.0, and Developer Suite & Set Analyzer 2.0), Brio, Microsoft SQL Server Reporting Services/Analysis Services, Microstrategy 8, Tableau 5.2, IBM SPSS Statistics 19, Quark, WordPress, Adobe Analytics - Site Catalyst, Google Analytics

Other Systems and Tools: SAP, Oracle EBS, and Salesforce.com, JDE

WORK EXPERIENCE:

Confidential, San Francisco, CA

Sr. Scrum Master/Agile Project/Program Manager

Responsibilities:

• Confidential Digital/Virtual Channels - Leading Agile Delivery Teams in areas of Artificial Intelligence (Chatbot, Messenger and Apple Business Chat), Digital Banking and Payments (Web, Mobile) for WF Sales & Services.
• In charge of agile portfolio planning, program management and recurring agile ceremonies - daily standup, sprint planning, grooming, retrospectives, demo and scrum of scrums.
• Tracked Epics, Features, User Story prioritization across cross-teams and platforms. Established milestones, procured resources and managed budget/forecast/actuals.
• Coached team members on agile adoption and best practices. Created agile framework and templates to enable teams wif agile mindset.
• Managing 3 scrum teams, portfolio/program of $10M+ and directly supporting multiple Product Managers/LOB Stakeholders.
• Single point of contact for vendors supporting technical integration. Created cross-team delivery plans and prioritization working wif vendors and extended teams.

Confidential, San Ramon, CA

Sr. Scrum Master/PM

Responsibilities:

• As member of BOTW Digital PMO, led and delivered projects/programs for Online Banking (Services), Online Account Opening (Sales) and Mobile Platform for Retail, Commercial and Wealth Management channels.
• Established Project/Program governance model and Scrum/Agile frameworks, TEMPeffectively engaging technology and product teams to deliver online programs.
• Lead multiple scrum teams to ensure teh scrum framework is used as intended by educating teh team on teh Agile practices, facilitating Agile ceremonies (Stand-up, Backlog Grooming, Team Based Estimation, Retrospective, Product Review)
• Worked wif product owners and business analysts to develop product backlog including Vision documents, Features, Epic and User Stories.
• Responsible for removing impediments that obstruct a team's productivity. Tracked User Story and Task Completion to share visibility into delivery velocity.
• Lead Sprint Iteration Planning, Daily Scrum Standup, Customer Demo and Retrospective meetings and maintained detailed Project Plans.
• Communicated and aligned delivery schedules via "scrum of scrum" meetings wif other teams (which may or may not be using teh Agile Methodology) as appropriate
• Created Project Prioritization Process, Resource Allocation/Management Matrix, Budget Tracking using templates.
• TEMPEffectively communicated Project Status via weekly and monthly reports to stakeholders and executives including updates to Project Timelines, Scope and updated Mitigation Strategies.
• Facilitated end users requirements sessions for user stories/requirements, wireframes/comps, data, reports, analyses, metadata,, and data quality.

Confidential, San Ramon, CA

Sr. Scrum Master/Agile Coach (Contractor)

Responsibilities:

• As member of teh AT&T Digital E-commerce PMO, lead and supported team in delivering various programs and projects across Confidential .com, Developer Portal, Mobile, Analytics, Virtualization and Cloud space including SaaS, Paas, Iaas, SDN, Big Data.
• Managed scrum teams, facilitated scrum processed, delivered high quality, high impact scrum ceremonies including: planning, retrospective and grooming sessions.
• Planned teh Sprints, prioritized teh sprint backlog, lead teh teams, managed teh development process, identified and eliminated obstacles that prevent teh team from achieving their goals, prepared Burn down charts, and ensure crystal clear communication among everyone involved in teh project.
• Served as Program Manager and Agile Transformation Lead for implementation of customer facing initiatives like Payments and Billing projects, DTV Integration, Service Layer API development and migration and BI/DW/Big Data Analytics.
• Managed Billing Services Datamart and Customer Analytics (Microstrategy and BOBJ platform) and MDM Repository for integrated financial and operational analytics and reporting of various KPIs such as volume, performance, exposure, quality and risk to provide decision management solutions to senior managers.
• Collaborated wif Developers/DBAs/Infra Teams to track design and development of data models, data governance and ETL Strategy to capture new data, store historical data and update data warehouse in teh most efficient way.

Confidential, Pleasanton, CA

Project Manager/Scrum Master

Responsibilities:

• Scrum Master for multi-track Online Digital and BI/DW initiative including project kickoff, charter, planning, execution and budget management.
• Created detailed project plan, timelines and tasks and tracked timesheets and budget - actual vs. forecast.
• Managed Online Digital (Giftcardmall.com) and Business Intelligence Scrum Teams. Defined and managed program strategy, program charter, work breakdown structures and project plans, including a rolling 18 month roadmap of features and concepts.
• Helped track project staff, determine project tasks, establish timelines, establish estimates-to-complete, prepared and communicated project statuses, identified and responded to risks and issues and managed change requests.
• Lead and supervise efforts in release planning, financial analysis, & ROI of multi-million dollar projects.
• Demonstrated analytic experience in budgeting, estimating, and tracking forecasting vs. actuals to establish variances.
• Responsible for entire Project life cycle - from analysis to production implementation, wif emphasis on identifying teh source and source data validation, developing particular logic and transformation as per teh requirement and creating mappings and loading teh data into different targets.

Confidential, San Francisco, CA

Scrum Master/PM (Contractor)

Responsibilities:

• Facilitated/participated in teh daily Scrum stand-ups. Coordinated work across multiple Scrum Teams where dependencies exist.
• Maintained Scrum Team Dashboard. Assist Product Owners wif backlog creation and grooming of stories.
• Successfully manage relationships wif 20+ lines of business officers, Wholesale Operations areas, Corporate Risk and Corporate Finance Projects
• Developed project strategic and tactical roadmap, cost and benefit analysis; and delivery of these to project governance and financial approval bodies as necessary to achieve funding.
• Developed framework and managed teh tracking of interdependencies (start to finish relationships) wifin or across projects wifin BI program.
• Managed coordination across multiple stakeholders from both IT and Business to ensure project objectives are met. Balanced schedule, scope and budget wifin teh program and re-negotiated wif sponsor as needed.
• Responsible for accurate time reporting for a program; Responsible for tracking, reporting, and explaining budget variances

Confidential

Project Manager (Contractor)

Responsibilities:

• Managed IT development and operational projects using Agile Scrum. Developed project schedules, plans, status reports and charters, managing project funding requests, identifying risks and creating a mitigation plan
• Helped PMO transition from Waterfall to Agile Delivery Model. Established agile framework and processes for PMO.
• Facilitated Agile ceremonies as a scrum master for specifictechnicaltracks including: sprint iteration planning, story grooming, daily stand ups, sprint retrospectives and release planning·
• Coordinated meetings wif teams, business and technology leadership to highlight key issues, dependencies, and risks to update status and get decisions under aggressive deadlines.

Confidential, SF, CA

Project Manager/Business Analyst (Contractor)

Responsibilities:

• Worked wif business units to define BI project goals, objectives, scope, approach, timeline and budget
• System Study, Business Requirements Analysis & Documentation of requirements from business.
• Served as contact for cross teams wifin organization to research and design customized BI delivery solutions.
• Lead teh Business Intelligence standardization across operating units by promoting and enforcing our BI/Portal technology framework standards
• Understand teh business needs and implement teh same into a functional database design.
• Designed, implemented, tested and maintained a data warehouse front end system Insight to capture teh Sales and Marketing. This system was used to measure sales force TEMPeffectiveness and to plan sales and marketing strategies.
• Designed complex Informatica mappings using expressions, aggregators, filters, lookup and stored procedures to ensure movement of teh data between various applications.
• Creation of Sessions and executing them to load teh data from teh source system using Informatica Server Manager.
• Documented Data Mappings/Transformations, and Informatica sessions as per teh business requirement.
• Performed Integration testing for various mappings. Tested teh data and data integrity among various sources and targets.
• Extensively worked in teh performance tuning of programs, ETL procedures and processes.
• Created List Reports and Cross Tab Reports and Drill Through reports.
• Extensively used Business Objects Supervisor for creating repository, creating and managing teh universes, creating categories, creating and managing teh users, giving access permissions for Business Objects Reports.
• Performed Integration testing for various mappings. Tested teh data and data integrity among various sources and targets.
• Generating teh Standards and templates for teh reports, interfaces and teh universes.
• Creating and modifying teh universes using Business Objects designer for Sales and Distribution System.
• Creating, maintaining and modifying teh business complex reports using teh Business Objects Reporting Module.
• Created Custom Hierarchies in teh universe to Perform multidimensional analysis

Confidential

Business Intelligence BA/PM(Contractor)

Responsibilities:

• Analyzed teh current state of existing sales processes
• Identified teh gaps in user information needs and supporting technologies
• Interacted wif customers to understand teh objectives/business requirements and transformed teh requirements to use cases