SUMMARY:

• Over 10 years of successful experience delivering & managing products, projects, B2B & B2C clients. Proven success as a technical & business product manager possessing outstanding interpersonal communications, leadership, negotiation, analytics data analysis, universal enterprise platform functionality knowledge, go - to-market SaaS/PaaS/IaaS, and agile resource management skills to lead, direct, coach, inspire, & support all business, technology, and creative teams of any background to meet and exceed the bottom-line.
• Successfully created & executed from inception to completion multiple 5-25+ million dollar enterprise and SaaS programs, portfolio projects, and product roadmaps using keen attention to technology detail, problem solving, project portfolio management best practices. Trusted leader & strategist for stakeholders & teams that is transparent and uses utilizing agile/waterfall/scrum methodologies, visual roadmaps, vendor & resource management solutions, engineering products, technology products and services, software application development, systematic change management, testing & delivery solutions, and risk analysis to achieve their goals.
• Lifelong entrepreneurial fast learner with advanced skills in advocacy of business needs, creating BRD/PRDs, functional requirements, white papers creation, visual marketing materials, agile delivery management utilizing scrum and agile methodology, presentations, strategic initiatives, backlog grooming, influencing stakeholders prioritizing ROI & business value, providing sales support documents, producing solid roadmaps and creating strong story presentations, maintaining strong trajectory & velocity, and proving design in visual architecture (Visio).
• Created cost savings by utilizing multiple enterprise tools such as Clarity/PPM, MS project, cloud storage, website, financial tools, cloud infrastructure, DevOps, emerging technologies, R&D best practices, user interface design, user data analysis reporting, SaaS best practices, SAP best practices, strong BPM in matrix environments, working ITIL release management, strong Excel/Visio/Power point presentations, and product/service interaction design with tenacious attention to detail.

PROFESSIONAL EXPERIENCE:

Confidential

Global Program Manager/Product Manager

Responsibilities:

• Created a global CRM platform (Customer 0 in eSupport) for Confidential enterprise services from scratch that pulls all data and displays into an online easy to use portal to provide information about every global customer’s product & service for all global regions. (PC, Data Server, Mobile Phone).
• Trained Confidential associated to utilize the platform for customer calls, servicer calls, and depot and onsite service delivery calls which combined with tool utilization resulted in reduction of average handle time for call center agents by 50%. This equates to annual operational costs savings of over 10+ million dollars globally.
• Designed a global program adoption and rollout plan and executed deployment with region leadership.
• Acted as trusted SME and problem solver for global stakeholders and created new features on demand to enable new opportunities & revenue generation in each global region.
• Directed resources and directed designers, analysts, and in a matrix environment with several diverse development teams with complete grasp of the product application from conception to completion across many global geographies.
• Created project roadmaps for multiple EU projects and initiatives and advised on costs savings insights to leadership.
• Created multiple use cases and stories for integration CRM’s and Multiple data sources such as Salesforce & Hadoop to leverage features from other applications and created architecture and business case/use case presentations to business stakeholders to understand and align with development efforts.
• Managed resources of more than two teams of developers and creatives, groomed backlog for developers in JIRA, held biweekly agile sprints, and daily standups to ensure project deliverables and stakeholders were up-to date on projects and product status.
• Supported Agile methodology integration, documentation, and best practices to development team and acted as Agile coach to organization where applicable.
• Deployed multiple features post deployment such as agent portal with documentation and tools that support onboarding and other features like virtual agent to assist with data and analytics.
• Created customer sales dashboard (NA, EMEA, AP, ANZ, India, JP, BR, LAS) and data mining features to support sales agents and aligned requirements and JIRA stories with Salesforce data and Salesforce application. Managed resources of more than two teams of developers and creatives, JIRA, biweekly agile sprints, and daily standups to ensure project deliverables and stakeholders were upto date on projects and product status.
• Supported Agile methodology integration, documentation, and best practices to development team and acted as Agile coach to organization where applicable.
• Created a new Platform service from scratch with off shore dev team that saved 25Million annual expenses.
• Coordinated and deployed strategy for global adoption for key regions Europe, India, Australia, Latin America, Brazil, China, Japan.
• Worked with DevOps & Vendor teams to deploy global infrastructure and environment setup and testing.
• Managed EU program portfolio of projects in EU (10+) using JIRA and other best in class PM tools.
• Salesforce integration, data consolidation, and reporting for sales teams and sales agents to maximize lead, Profits, minimize losses, and provide new revenue generation globally.
• Created new incentives and product offerings for new business growth.
• Risk Management and monthly/quarterly budget review with stakeholders and finance teams.
• Supported Corporate governance and new methodology introduced to teams globally via new and best practices to management and agents globally in rollout per product program roadmap.
• Utilized the latest tools and software application to work and align with teams globally.
• Requirements generation and project SDLC with Agile coaching for new developers that on boarded as part of expansion growth.
• China HQ set to absorb and reassign the platform as a new product service offering and will re-org team that was created around my new product platform as a service with my leadership promoted as a direct result.

Confidential

Product Services Manager & Agile Delivery Coach

Responsibilities:

• Successfully completed a 20+ multi-million dollar shared services program in a matrix environment with 5+ project managers, 5 business analysts, external vendor resources, and several diverse development teams with complete grasp of the product application from conception to completion across many global geographies.
• Effectively managed resources within product across 40 countries globally with risk mitigated during implementations.
• Stakeholder management; presented options and worked with executives facilitated meetings to align program product services direction, align sub segments, identify and drive product market segments, and provide timely updates for shared service products success.
• Exceeded P&L forecast and won stakeholder approval for reinvestment for additional features and product upgrades.
• Developed and groomed associates via talent management, progress reports, succession planning, and 1:1 weekly meetings.
• Launched & directed collaborative project teams toward their project closure with emphasis on continuing enhancements for future feature sets in mind.
• Forecast and managed the budget for a 30 million program; maintained all financials, created roadmap and launched & maintained program schedule.
• Successfully applied project tools such as JIRA, Rally, Clarity/PPM, Sharepoint, Box, CRM, and PMO forms were used in successful project financials & vendor management of internal and contract resources to find cost savings of 30%
• Utilized data visualization tools: Tableau, IBM business objects, Oracle analytics, and google analytics to aggregate and influence data driven decisions with project stakeholders and developers.
• BPM Process management working with multiple teams in cross functional environment to create and execute new standards, tools, processes, and adherence to roadmap and directives to create efficiency and best practices across the organization.
• Worked with data security technology applications and Adobe Target, Experience manager, Tableau, Amplitude, and Adobe analytics for user usage and feedback during communication marketing campaign and for assisting executives with key decision making.
• Strategically allocated the right resource needs, represented the business and end user first, and mitigated risk within projects to ensure successful program and project delivery. Negotiated with vendors on SOW’s and contract proposals.
• Interfaced with external departments, technology groups, marketing, engineering, regulatory/legal,, and communications to achieve awareness and alignment during program execution and closure.
• Managed projects (Microsoft/iOS/Java/Varying code languages with varying levels of complexity and identified/mitigated potential risks; developed requirements, managed change control, and tracked schedules & cost performance while ensuring project activities aligned with business objectives.

Confidential

Sr. Product Manager / Agile Team Coach

Responsibilities:

• Increased multi product’s revenue by additional 30million in first few months using strategic decisions and SDLC best practices approach. (directly led to company capital management acquisition).
• Created Product Road-maps with iterations with in a matrix resource environment.
• Successfully managed all aspects of SDLC for 3 multimillion dollar software products.
• Managed all aspects of Product Brand: Product Management, IT development, product backlog, hiring and agile/sprint, and Client and consumer facing initiatives.
• B2B & B2C client relationship building with travel for presentation/demos and business development for sales and retention with consultative best practices.
• Strongly influenced sales team’s success with new revenue and sales closing by focusing on user pain points, facilitating increased user adoption & engagement with sessions at client locations for client users, internal associates, and stakeholders on product features and best practices.
• Responsible for regulatory s for existing corporate products and worked with regulatory team and public regulatory officers to stay ahead of new changes in policy or standards in the industry.
• Aligned with legal and regulatory services regarding both insurance and banking (SEC & FINRA) risk and legal permissions to adhere product specifications to and understand legal client specific needs with tailored software. Utilized tools such as Apttus and iCertis/CLM tools to assist with RFP and sow’s.
• Successfully owned product development: One new, One broken, and One mainstream - all turned around and showing growth and sustainability through innovation to increase profits and EBITDA.
• Worked with Executive level management and facilitated communication and meetings to align product direction, align sub segments, identify and drive product market segments, and provide timely updates.
• Directed creation & development of online mobile versions of existing web software products with requirements successfully to meet requested client deadline.
• Worked with Adobe analytics, Adobe Target, and Google analytics to collect data, measure mobile content effectiveness on web & social media product effectiveness with client user groups.
• Utilized Aha, Tableau, and other product tools along with focus group and user feedback to maintain product effectiveness with the user.
• Provided solutions for risk and issues via risk analysis and challenges during the entire SDLC for each product and directed SDLC full project lifecycle management from concept initiation to production closure

Confidential

Product Services Manager

Responsibilities:

• Provided excellent cost management through monthly and quarterly reporting financials for team and project to mitigate risk management and additional project costs.
• Utilized stakeholder analysis, resource & vendor management, change management, project controls, P&G SIMPL project management, and business case to charter management to effectively deliver projects with sustainable revenue models at client location for SAP, supply-chain, and retail projects.
• Worked in a cross-functional matrix environment with overseas resources and vendor teams on several global projects to accomplish project milestones and meet project timelines.
• Worked with global product regulatory services to gain compliance and for database wifi email token access.
• Directed collection of user experience data analysis with Adobe, Amplitude, Google Analytics, and additional in house marketing software to aggregate data and represent visual infographic and qlikview graphs and information for executives and stakeholders to understand during steering committee meetings.
• Developed and groomed direct reports & associates via talent management, progress reports, succession planning, and 1:1 weekly meetings.
• Created internal and external mobile apps with product development teams for consumer products
• BPM process management improvement where possible with roadmap and internal product services to create best practices and influence alignment to corporate objectives and goals.
• Conducted daily stand up, directed planned poker with team, retrospective with stakeholder review, utilized JIRA with agile process and issue tracking also.
• Worked through backlog items in 2-3 week sprint iterations to deliver multiple releases while maintaining velocity and team trajectory.
• Successfully achieved roadmap milestones and worked off project & financial plan to manage resources.
• Utilized many project management tools ie. Clarity, Liquid, and other portfolio management tools.
• Provided change management utilizing best practices with process improvements and efficiencies in the way data is integrated across multiple databases and aggregated for reporting and processing.

Confidential

Scrum Master & Sr. Project Manager

Responsibilities:

• Influenced and motivated effectively cross-functional teams to align with corporate vision and program.
• Launched hardware project plan and application project plan with coinciding milestones to achieve efficiency for development and created buffer with dates to allow for any changes or adjustments that would affect project delivery for Lux/Google Glass collaboration project.
• Facilitate fun and timely team meetings, project updates, tasks, milestones, goals, agendas, and direct projects to completion.
• Learned and managed the R&D Google Glass product and software application with wifi connection through NIAP/CCEVS/Common criteria collaboration with Luxottica, RayBan, and Google.
• Launched R&D prototype product Rayban Google Glass (headset) with application successfully in Alpha and Beta test stage.
• Collaborated with engineering team & stakeholders using progress charts and internal tracking metrics along with software team’s application Agile estimation tools (story points) to identify variance from target completion date for hardware and software to create clear understanding of project tracking for reporting
• Focused to driving results with technical teams and in business context as well as communicated plans, status reports, develop roles, establish work breakdown, execute requirements, and implement project management best practices.
• Created project charters, scope documents, negotiate budgets and resources, smoke test/implementation timely testing in dev/UAT/prod, and quality analysis to ensure project success.
• Monitored and initiated change management in several projects for both custom and traditional projects.
• Created mobile strategy measurement plan, utilized adobe target, and analyzed data in amplitude and tableau, and in house data BI tools to assist with user analysis to present relevant data to drive stakeholder decisions.
• Implemented ITIL release plan and executed and successfully completed objectives for themed release of 13 projects while maintaining focus of time to delivery and customer satisfaction.
• Cost management with monthly and quarterly reporting financials for team and project.

Confidential

Product Services Manager & Agile Coach

Responsibilities:

• SDLC full project lifecycle management from concept initiation to production closure.
• Led multifunctional technology teams and key contributor and mentor for PMO office with up to 30+ resources within department; managed development of innovative software platform services and applications in BI, Infrastructure, PI data, financial analysis, and IT financial security.
• Facilitated stakeholder & team meetings, project updates, tasks, milestones, goals, and agendas to move multiple big data, infrastructure, application, PaaS, Authentication product towards completion.
• Strategically allocated resources and mitigated risks or issue within projects to reduce scope creep.
• Influenced key stakeholders on risks and best alternatives for product success.
• Worked in a cross-functional matrix environment with overseas vendors and teams on several projects to accomplish project milestones and meet project timelines.
• Data security best practices with Oracle OAS server install & remediation, and http/https conversions, .net frameworks, App/dev, infrastructure, as well as installation and upgrade of new software into platforms and server environments. Initiated change management in several projects with both Agile & Waterfall.
• Worked with PMO to establish ITIL release plan and used best practices to work with big data platform releases and utilized Success Factors in line with SAP/Oracle for resource management projects.
• Created project charters, scope documents, negotiate budgets and resources, smoke test/implementation timely testing in dev/uat/prod, and quality analysis to ensure project success.
• Earned value analysis, gap fit, critical path, calculating operational efficiencies, estimating baseline vs target analysis, were incorporated with other strategies into user stories and delivery estimates.

Confidential

Scrum Master & Digital Product Manager

Responsibilities:

• Managed budgets, forecasting, and business case modelling initiatives for North American operations initially; improved 115 business processes that boosted productivity levels by 40% (ie. Introduced digital signature to physical locations for field agents through application successful launch.)
• Facilitated project team meetings, played scrum master for stand up meetings, managed agendas and meeting recaps to ensure all project tasks and goals are being accomplished as expected. Utilized planned poker, post-it notes planning, and sprint reviews to estimate story points, hours, trajectory, and velocity to provide backlog milestones and dates for executive leadership and managers.
• Utilized enterprise resource planning to keep vendor and developer expense costs under budget over 5 million revised and maintained monthly and quarterly.
• Utilized Adobe Experience, Google analytics to gain data analysis and interpret findings of users and groups to stakeholders for content and hot map data for web and mobile projects.
• Coached team, focused on user stories to drive client satisfaction, and worked with other department teams. Scope creep avoidance utilizing critical path & earned value/planned value analysis in scope management with other lines of business (ie. Life, Auto, and Health) to monitor if project strayed away from baseline cost/time and escalated when needed.
• Successfully launched application product through Apple and android regulatory s for Apple App store and android marketplace with 100% compliance rating.
• Managed java developers with agile methodology and vendor development resources in a lean methodology.
• Requested exceptions, collaborated and gave direction to Business Architects, Digital Architects, Application Architects, Technical Architects, Data Architects, and/or subject matter experts in the development of Digital artefacts.
• Delivered projects in compliance with the Project Life Cycle methodology: Concept Model and Conceptual Flow, High-level Wireframe Review, and Detailed Wireframe & Interactive Flow Review, facilitated direction from inception to testing and implementation.

Confidential

Project Manager & Business Analyst

Responsibilities:

• Created timelines, project charters, statement of work, requirements, directed meetings, utilized MS project and excel to execute agile/scrum projects.
• Worked with development teams to plan and execute in India/China successfully to in corporate offshore changes to databases.
• Completed several large consumer facing projects: External/Internal Websites, Waste management, Enterprise sales tool & application created for iPad, worked with Sales, utilities, and conversion mobile application.
• Managed production and delivery within time for assets with European and Chinese teams with full SDLC and kept scope creep at a minimum.
• Utilized data driven and visual software to gain effectiveness of super users experience with custom application projects.
• Used kanban, lean agile, Agile methodologies for smooth development with daily/weekly scrum.
• Directed meetings with developers and business sponsors to review and collaborate approval from Inception through business derived milestones to UAT Delivery.

Confidential

Product Manager & Scrum Master

Responsibilities:

• End 2 end product life cycle planning, P&L, org & channel management &development, and strategic execution; directed 25-person team of developers, 3d Artists, and creatives to deliver successful product to market.
• Utilized MS project, and other project management tools to manage work and roadmap.
• Utilized popular feedback techniques (surveys, focus groups, 1:1 interviews, and lab & testing)

Confidential

Web Lead Developer & Scrum Lead FTE

Responsibilities:

• Developed leading industry software and solutions via R&D testing and RAD deployment to university and external stakeholders such as Pepsi Cola for their associates.
• Directed Pepsi project and teams in house and with vendors with focus on delivering full online content experience onto usb thumb drive for users in Africa continent.
• Utilized Html, javascript, json, ios, android, Microsoft TFS/C#/.Net, and flash projects.
• Influenced decisions with regulatory team for Pepsi/Babson collaboration product to meet wifi thumb drive chip with regulatory for Pepsi Africa associates via naip global standards.
• Delivered mock-ups, specs, and production-ready assets as well as being involved in the QA process.
• Successfully completed several R&D projects with limited financial allocated resources with pre-set dates for clients.

Confidential

Product Manager

Responsibilities:

• Successfully completed 6-month masters in logistics and supply chain management for logistics IT projects.
• Supply Chain & Logistics management masters degree course at Wright State University.
• Developed and groomed associates & direct reports via talent management strategies, progress reports, succession planning, and 1:1 weekly meeting.
• Corporate special assignments to plan, map, and execute products development for various initiatives, ed 4 times for excellence in delivery satisfaction and product leadership.
• Traditional, talent development, and general management with focus on client/customer satisfaction, operations efficiency, business process, and managing go to market and revenue streams.
• Superior problem solving in IT and logistics & supply chain engagement utilizing lean, agile, & waterfall production methodologies.
• Products included but not limited to retail oriented, Kroger.com/SEO with their commerce analytics, projects with dunhumby their analytics company that handles their plus card/loyalty card, engineering supply chain, point of sale, currency payment gateways, financial data servers platforms, and several small custom application products. MS Project trained.
• Product planning, event planning, release planning, program management, SAP/SaaS environment, cross-functional matrix environment.

Confidential

Trader / developer / Student

Responsibilities:

• Successfully delivered and generated profit in customer satisfaction using different financial marketing and financial sales advisory techniques to manage large portfolio of mutual funds and general funds for client gains.
• Consulted, traded, and closed with investors offering highest quality service and increased investor retention rate while in college and post college.
• Successfully utilized financial analysis, financial accounting, managerial accounting tools and practices were used with management for forecasting and market analysis.
• In depth knowledge of the financial services industry, regulations, mobile banking, transaction management, industry trends and emerging technologies.
• HTML & JavaScript, various software, and SDLC, through corporate continuous learning.