SUMMARY:

• MBA with 12+ years of experience as a Business Analyst in Insurance and Finance Sector.
• Expertise in all phases of Software Development Life Cycle (SDLC) using Unified Modeling Language (UML), Rational Unified Process (RUP), Agile methodologies (SCRUM), Waterfall methodologies.
• Solid insight in gathering requirements, documenting various artifacts, preparing use case and interface diagrams, mockup design and testing, deployment and maintenance.
• Facilitated JAD session, interviews, review meetings, presentations to keep the stakeholders apprised of goals, project status and resolution.
• Experience in GAP Analysis, Requirement Traceability Matrix (RTM), SWOT Analysis, Risk Analysis, Feasibility study, Impact analyses, Cost Benefit Analysis, etc.
• Involved in documenting Test Cases, Test Plans, Test Reports and defect tracking (AML) by coordination with QA team including User Acceptance Testing (UAT).
• Well verse in Change Management during and after the project life cycle.
• Experienced in training users / peers, building consensus.
• Solid oral and written communication skills across the management and technical audience.
• Hands - on experience and knowledge of insurance, marketing, finance products,
• Exceptional ability of relationship building to work with cross functions teams and stakeholders.
• Excellent leadership skills including issue management, conflict resolution, team building and mentoring.
• Project Management assistance in project schedules, milestone tracking, resource allocation, etc.
• Authorized to work in the USA (Green Card)

TECHNICAL COMPETENCIES/ WORKING KNOWLEDGE:

Methodology: Waterfall, JAD, RUP, RAD, Agile, SCRUM, UML, Use Case, Rational Rose, Rational Requisite Pro

MS Office & Graphics: MS Visio, MS Office Suite, MS Project, Power Point Presentation, Project, Share point, Outlook

Business Skills and Knowledge: Business Requirements Gathering Techniques, Business Gap/Process Analysis, Data Analysis, Use Cases, Document Analysis, Existing and Future Workflow Analysis, Impact Analyses, group discussions, Interviews Test Plans, Functional testing, Training, etc.

EXPERIENCE:

Sr. Business Analyst

Confidential, NJ

Responsibilities:

• Exhibited paramount efforts in analyzing, budgeting, and strategizing the $6million upgrade project in collaboration with the program manager.
• Actively involved in initial discussions with Project manager, Program manager and Technical team to understand the technical requirements of the upgrade project.
• Conducted feasibility study, Cost analyses and Impact analyses for the proposed project.
• Skillfully interacted with the Oracle teams to learn and comprehend the crucial changes of the upgrade version.
• Keenly analyzed all customized and base features of existing version vs. upgrade version for Gap Analysis, Impact Analysis, Use case development and Unit testing etc.
• Analyzed all subsequent versions of RMB to check where the user functionality can be improved.
• Astutely supervised and directed the team of 5 resources that resulted in completion of initial stage in 2 months, documentation stage in 2.5 months that supported developers in achieving the tasks before time.
• Proficiently directed the team to document Use Cases, BRDs, FSDs, Test Plans and training modules for upgrade.
• Conducted demo sessions and presentations with business users to update them on the upcoming changes.
• Effective connect between business and technical team for the development project of RMB to CRMOD.
• Thoroughly studied the system with its customized features, gathered business requirement through interviews, group meetings and brain storming sessions with SME’s of Fiduciary team.
• Proficiently defined business rules, documented As Is and To Be state of the system, covered Gap analyses and Scope of the project to properly document in artifacts.
• Efficiently developed use case diagrams, flow charts, BRD and FSD for the requirements using various tools.
• Successfully conducted presentations and meetings with the SME’s and Stakeholders to attain business sign off.
• Created test scenarios and resolved testing complexities with QA team to conduct unit and regression testing.
• Proactive in helping users to conduct UAT and manage Go Live process.
• Actively provided Production support to the business users and functional support team, post go live.
• Skillfully handled post production issues by coordination with SME’s, technical teams and support teams.

Confidential

Responsibilities:

• Crucial support of the functional team for Oracle Accounts Payable (OAP) conversion from 11i to R12.
• Effectively gathered business requirements, updated BRDs/ BR 100s and other documents for the project.
• Made presentations to the business users to educate them on on-going status and changes going forward.
• Conducted POC and Unit Testing for the conversion project.
• Efficiently coordinated with off-shore technical teams to help them carry on the conversion process timely.
• Keenly assisted program manager and team in Invoice and supplier conversion, change requests, etc.
• Vital of SharePoint document management process.
• Studied and updated all functional documents of last 5 years, which is crucial exercise of RMB upgrade.
• Played pivotal role in examining, validating and updating 1000+ business change requests within four weeks.
• Created in-depth presentation for the program manager in risk analysis and cost analysis for a feasibility study of a single insurance system across the globe.

Environment: Agile, MS Office, Visio, ORMB, OEBS, OAP, CRMOD, Rational tools, SharePoint, SQL developer, UNIX, JIRA

Sr. Business Analyst

Confidential, CT

Responsibilities:

• Act as liaison between business and IT groups for a Policy Admin system for P&C.
• Effectively conducted JAD sessions and gather business requirements and business intelligence rules.
• Efficiently elicited business and technical requirements for evolving P&C policy administration systems.
• Proficiently documented needs, features, business rules, supplementary specifications in Requisite Pro.
• Coordinated with teams to develop attribute matrix, traceability matrix, traceability tree with Agile methodology.
• Briskly presented Use Cases, UI designs / wireframes and software designs to business groups.
• Involved in training and mentoring peers and users for the system and functionality.
• Successfully integrate policy admin with policy reinsurance systems to streamline rates and premiums.
• Active support in creation and execution of test plan, test scenarios, test cases (using PL/SQL), UAT.
• Administered various change requests from the business to streamline project with requirements.

Environment: RUP, Rational Rose, Casewise, MS Project, Mainframe, SQL server, business Objects, share point.

Business Analyst

Confidential, OH

Responsibilities:

• Worked closely with SMEs in Merchandising and various departments like sales, operations, finance, research group, shipping to ensure timely and accurate requirement gathering.
• Created an Inventory process and synchronized data integration in coordination a third party vendor.
• Skillfully conducted cost analysis and feasibility matrix to select appropriate third party vendor for the project.
• Prepared and analyzed AS IS and TO BE in the existing architecture and performed Gap Analysis.
• Designed and developed Activity Diagrams, and Sequence Diagrams utilizing MS Visio.
• Performed Unit Testing and User Acceptance Testing and documented detailed results.
• Assisted Project Management in developing Scope/ Vision Documentation and Project Plan, tracking project process, and developed Risk Mitigation Plan.

Environment: RUP framework, Rational Requisite Pro, MS Office, SQL Server, MS Project, MS Access, UML.

Business Analyst

Confidential, NJ

Responsibilities:

• Arranged multiple interactions with critical stakeholders, SME’s, technical leads to define business requirement for development of the Commercial line Insurance product.
• Clearly translated scope of requirements from BRD to distinguish in-scope v/s out-of-scope
• Defined detailed business rules at the process level as well as at the data element level.
• Produced thorough impact analysis to identify requirement of new data elements and modify the existing ones.
• Created use cases, sequence, collaboration diagrams to display software architecture before prototyping.
• Performed as a single point of contact for various teams onsite and offshore in making the project a success.
• Provided production support and involved in investigating of the production problems to fix them.
• Developed presentations and daily meetings with technical team to educate them on business requirements.
• Actively in meetings with QA and other teams to evaluate the progress/ performance of the application.
• Worked closely with the Business Owner to create User Acceptance Test (UAT).

Business Analyst

Confidential

Responsibilities:

• Gained detailed knowledge of capital market from SME’s to understand cross impacts of the system
• Studied the Business Requirement Document (BRD), supporting documents containing essential business elements, detailed definition and description of the relationship between the actors.
• Designed Use Case Diagrams, Activity Diagrams, Data Flow Diagrams to define Business Process.
• Worked in team with other business analysts to make an object oriented model of the application.
• Analyzed the data entity relationships and assisted on multiple short term projects in between.
• Conducted JAD sessions for different stakeholders to communicate and resolve problems at early stage.

Business Analyst

Confidential

Responsibilities:

• Proactively communicated with SME’s to determine functional requirements for a P&C underwriting system.
• Conducted meetings and brain storming sessions with top business SME’s to process automation of underwriting.
• Managed the delivery of artifacts like BRD/FRD, Use Cases, Screen (wireframes) and Interface designs in collaboration with the technical and QA teams to ensure requirements are being satisfied and validated.
• Monitored and provided second level support to issue management system to ensure production issues are addressed according to their priority and importance to release activities.
• Coordinated various functions of technical department including third party outsourcing activities.

Sr. Underwriting Manager

Confidential

Responsibilities:

• Achieved appreciations for the ‘Best region for underwriting’ from the Senior Management.
• Skillfully streamlined underwriting functions like risk analysis, underwriting, pricing, renewal, etc. for P&C commercial line products to align product mix and achieve profitable business for the region.
• Provided strategic leadership to the team, that contributed in improvement of TOT of the department by 90%
• Actively involved in risk inspections before executing prudent underwriting and improvement measures.
• Received selection for a special role in driving the sales team to acquire and manage large corporate accounts.
• Facilitated and conducted product trainings for sales force, brokers and agents in various branch offices.
• Actively contributed valuable inputs in UAT testing to execute new underwriting system in the organization.