SUMMARY

• 5 years of Business System Analysis experience wif in - depth noledge of business processes in Insurance, Finance and infrastructure industries.
• Excellent understanding of teh role of a BSA role and Software Development Life Cycle (SDLC) including but not limited to teh various concepts such as Requirement Gathering
• Hands on experience on SQL.
• Extensive experience in writing requirements and specification like Business Requirements Document (BRD), Functional Requirements Specifications (FRS), Systems Requirements Specification (SRS), Requirements Traceability Matrix (RTM) and Defect Traceability Matrix (DTM).
• Develop use case diagrams, class diagrams, sequence diagrams, state diagrams and activity diagrams using UML to make users and developers understand teh system.
• Strong analytical, interpersonal and documentation skills.
• Possess a detailed-oriented nature wif excellent communication and problem solving skills.Recognized for being a valued team player.

TECHNICAL SKILLS

Operating Systems: Windows, DOS and UNIX

Languages: C, C++, Java, SQL, UML, Visual Basic, HTML, CSS, Javascript

Databases: RDBMS, MS Access, SQL Server, Oracle

Methodologies: SDLC, Rational Unified Process, Waterfall Methodology, Agile

Tools: MS Office (Word, Excel, PowerPoint), MS Visio, MS Project, MS Access, Open Office, Rational Rose, Rational Clear Case, Clear Quest, HIPPA, SharePoint, HPQC

Domain Expertise: Insurance, Finance, Infrastructure

PROFESSIONAL EXPERIENCE

Confidential, Boston, MA

Business Systems Analyst

Responsibilities:

• Gathering business requirements, summarizing defect analysis, documenting system workflows, designing functional and technical specifications for systems development.
• Documenting test scenarios and educating Quality Assurance team on on-going systems changes.
• Reviewing and certifying unit and regression test cycles.
• Data extraction and reporting as required by administrative management and various business unit owners.
• Successful implementation of various claims management projects dat include integrating claims adjustments wif a third party estimating software Xactimate.
• Enhancing payment process to generate bulk payments for select adjusting firms.
• Integrating various FNOL systems to automate claim creation and dispatching.
• Involved in technical analysis and documentation of various other projects such as: Credit cards and checks payments reversals dat involved exchange of information wif Homesite’s financial institutions, changes to batch jobs and batch process schedules.
• Enhancements to teh Agency Management System dat is pivotal to teh overall business structure of teh organization.
• Categorizing defect fixes to online servicing and sales platforms.

Environment: MS-SQL, MS-Visio, Rational Clear Quest, MS-Word, MS-Excel

Confidential, Woburn, MA

Business Analyst

Responsibilities:

• Worked along wif teh project manager to define teh product scope and deliverables.
• Identified teh key stake holders and users of teh system.
• Conducted JAD sessions wif user personnel, SME's and technical leads to elicit requirements and do feasibility study.
• Documented teh product requirements through multiple UseCases. Also presented key requirements through UML diagrams like UseCase and Activity diagrams dat provided detailed explanation of system process flow and results.
• Maintained teh UML models in MS Visio.
• Presented wireframes in coordination wif UI design engineers to teh Medical personnel and End Users for better understanding of teh product being developed.
• Created all teh documents like Business Requirement Documents, Functional Requirement Documents in Ms Word and Excel.
• Coordinated wif teh technical team and conducted walkthroughs involving Medical personnel's, developers, end users and stakeholders for sound development of teh product.

Confidential, Columbus OH

Business Analyst/Developer

Responsibilities:

• Participated in project review meetings and gathering Business Requirement Documents (BRD).
• Used agile methodology throughout SDLC, including planning and cost estimation through requirements, translating into data design and providing oversight in development and execution.
• Conducted JAD Sessions wif teh subject matter experts, stakeholders and other management teams in teh finalization of teh User Requirement Documentatio0n.
• Created as-is data flow and work flow diagrams and to-be data flow and work flow diagrams and conducted walkthrough sessions for these diagrams to make sure dat teh business were on teh same page as us.
• Planned and defined system requirements to Wireframes wif Use Case, Use Case Scenario and Use Case Narrative using teh UML (Unified Modeling Language) methodologies.
• Created and managed Project templates, Use Case, requirement types and traceability relationships.
• Participate in regular progress reviews and meetings to discuss existing and potential bottlenecks in teh systems and possible solutions wif teh development team.
• Performed Gap analysis by identifying existing technologies, documenting teh enhancements to meet teh end state requirements.
• Produced functional specifications and lead meetings wif developers and business units to discuss outstanding technical issues and deadlines dat had to be met.
• Created UAT test plan and conducted a walkthrough session to make sure all other teams (Development, SIT, Deployment, SME and Baseline) understood their roles and effort.
• Created and updated project status, progress and completion reports in MS Project and shared it wif stakeholders.
• Produced various ad-hoc SQL queries / ad-hoc reports dat were used to monitor success of teh new requirement by ensuring data is being created as it should.
• Assisted in teh training effort for educating teh end users wif teh new system and how it affects teh report format and structured
• Production support - to end users as well as development team during initial system deployment.