SUMMARY:

• Over fifteen years devoted to successful execution and fulfillment of strategic initiatives. Passionate coach and mentor of individuals and teams toward adoption of Agile principles and practices. Enterprise - level and experience, Agile/Scrum/Kanban coaching.
• Project types: software development, system implementations, infrastructure upgrades, and non-IT business operations. TEMPEffective leadership and of Scrum Masters, Product Owners, and cross-functional teams, including offshore resources and external clientele.
• Skilled analyst of stakeholder relationships, needs, and expectations. Well-versed in lifecycle process planning and administration, from initiation through closure.
• Scope definition, scheduling, budget oversight, quality assurance, communications/status reporting, and resource management, as well as risk identification, tracking, and control.
• Extensive knowledge and application of conventional and emerging management approaches, including Agile and iterative methodologies, PMI PMBOK, waterfall, and SDLC variations.
• Aggregate Experience: 15+ years
• Industries
• Banking
• Publishing
• Healthcare
• Marketing eCommerce
• Entertainment
• Telecom / MSO
• Business Consulting
• NYC Government
• Organizational Structures: Functional, Matrix (from Weak to Strong), Projectized
• Management Levels: Agile Coach/Trainer, Program/Project Manager, Scrum Master
• Project Types: Software Dev, System Implementations, Infrastructure, Operations
• Staff Management: 1 - 70 personnel
• Budget Management: Individual Projects to Programs and Portfolios ($50K - $5M+)
• Project/Portfolio Reach: Local, National, and Global, incl. vendor relationships management
• /Mentoring Competence
• Agile Dev Teams and Practices
• Theory, principles, attributes, techniques
• Scrum and Kanban frameworks/methodologies
• SDLC
• PMI PMBOK
• Microsoft Project application
• Earned Value Management (EVM)
• Technology Profile
• Expert: Jira, MS Project, SharePoint, Word, Excel, PowerPoint, Visio, Outlook
• Knowledgeable or Familiar: Rally, Planview, Confluence, Clarity, MS Visual SourceSafe, Mantis, BMC Remedy/Magic, Bugzilla, HP/Mercury Quality Center, IBM Rational ReqPro, VSS, PVCS

PROFESSIONAL EXPERIENCE:

Agile Teams Coach / Scrum Coach / Trainer (Consultant)

Confidential, New York, NY

Responsibilities:

• Scope: New York Region, Confidential Agile Teams
• Coach, train, and mentor eight crawl-phase Agile teams to walk-level maturity
• Teach and implement team-level Agile/Scrum performance metrics
• Create and perform targeted ad hoc sessions, per team behaviors and challenges
• Conduct bi-weekly Agile Community of Practice sessions to all teams, all levels

Enterprise Agile Coach / Trainer (Consultant)

Confidential, New York, NY

Responsibilities:

• Scope: Worldwide - all Estee Lauder regions, brands, and functions (Americas, UK, EU, AsiaPac, MidEast, Africa)
• Designed/created Estee-branded Agile/Scrum/Kanban 101 and supplemental curriculum for global rollout
• Performed Agile/Scrum overview sessions; enhanced materials with train-the-trainer narratives and scripts
• Coached and mentored new Scrum teams toward mastery of framework and embodiment of Agile values/principles
• Via team coaching, ID’ed and trained/coached new Scrum Masters; scaled up resources for enterprise agility
• Defined, taught, and implemented Agile/Scrum performance metrics at team, program, and enterprise levels
• Incorporated utilization of Atlassian tools (Jira, Confluence, Bitbucket) to augment global scalability of Agile/Scrum
• Created internal Agile/Scrum Center of Excellence and Center for continued growth/improvement of agility
• Collaborated with and guided third-party vendors for alignment with Estee Lauder brand of Agile/Scrum practices

Enterprise Agile Coach / Trainer (Consultant)

Confidential, New York, NY

Responsibilities:

• Assessed and identified relative maturity of Internal Audit Division re: knowledge of Agile, Scrum, and Kanban
• Designed and conducted baseline overview, all personnel: Philosophy, Values, Principles, and Practices
• Individual audit teams: coached in context, end-to-end application of Agile/Scrum/Kanban principles and practices
• Ongoing identification of weak points, challenges, areas of improvement; remedial, guidance, facilitation
• Exploration of tools and techniques to maximize TEMPeffectiveness of geographically dispersed audit teams
• Ongoing evaluation of growth in mindset and behavior patterns, targeting realization of intended outcomes
• Knowledge sharing/collaboration with London agile coaching team for alignment of Agile vision and approach

Agile Coach / Agile Trainer / Scrum Master (Consultant)

Confidential, New York, NY

Responsibilities:

• Agile Coach / Scrum Master for two SAFe MDM and four non-SAFe CMS software development teams
• Devoted champion of a mindset focused on continuous improvement and delivery of customer value
• Daily mentoring on Agile values and philosophy in the context of Kanban and Scrum (process, roles, ceremonies)
• Bi-weekly custom-designed sessions on Agile principles and practices, project management, and team motivation/TEMPeffectiveness, based on observations of teams’ attitudes, behaviors, and performance over time
• Guidance of Scrum Masters re: enablement of Agile growth and maturity on their teams, sharing custom presentations, communication/collaboration techniques, discussing issues and options in context
• Assembly of monthly presentation on programs’ health and performance for executive management, reporting on teams’ metrics and outcomes (via Jira), including identification of issues, opportunities, and plans of action for increased quality and productivity

Project Manager / Agile Principles Consultant

Confidential, Brooklyn, NY

Responsibilities:

• Assessed organizational project management maturity. Applied Agile philosophy to correction of weaknesses in communications, collaboration, and risk ID/management. Provided guidance to staff and workgroup members on project management fundamentals. Identified and implemented appropriate Agile principles and practices.
• Counseled senior management on techniques for cultural growth toward greater efficiency, transparency, and high-performing collaborative teams.
• Led workgroups in remediation of CMS (Centers for Medicare and Medicaid Services) regulatory audit findings via assembly and execution of project plans
• Partnered with VP of Regulatory Compliance on update and communication of program status
• Coordinated preparation of business operations for external mock- and government validation audits, demonstrating corrections in response to formal audit findings

Senior IT Project Manager / Agile Development Coach

Confidential, New York, NY

Responsibilities:

• Led multiple software development and infrastructure enhancement projects
• Coached and mentored multiple technology and business project teams on Agile project design and collaboration
• Reported on projects status, deliverables, remediation plans, and recommendations

Agile Coach / Scrum Master / IT Program Manager (Consultant)

Confidential, New York, NY

Responsibilities:

• Project type(s): multiple software development projects (full SDLC); Agile principles ; IT audit compliance; infrastructure upgrades; enterprise-level NCQA accreditation; HR procurement/management
• Led the enterprise implementation of Agile development principles and practices
• Scrum Master of company's first Agile team
• Coach and mentor of three new Scrum Masters and development teams on Scrum and Kanban
• Multiple infrastructure upgrade initiatives (Oracle 11g, Informatica, WebMethods, JBoss migration)
• Designed and implemented group’s first formal SDLC process and QA/defect management tool
• Managed enterprise-level preparation for KPMG IT compliance audit (SAS 70 / SSAE 16 / SOC 2)
• Managed IT staffing for DMS Group: vendors, resume evaluations, phone screens, onsite interviews

Senior Program Manager

Confidential, Philadelphia PA

Responsibilities:

• Project type(s): System and Infrastructure (cable TV, commercial high-speed data, home security/automation)
• Deployments of:
• Cisco Video-On-Demand (VOD) Content Delivery Network - California Region
• Metro Ethernet commercial high-speed data
• Unified Database (UDB)
• UDB Upsell capability
• Process scope: full sys imp lifecycle (prep, install/configure, test, train, deploy, go-live, support)
• Direct leadership and management of large geographically dispersed national project teams
• Xfinity Home Security deployment: business analysis - use case interviews, requirements definition, BRD publication. Visio process diagramming. Web GUI interface mock-ups.
• Dependencies ID/management, resource and vendor(s) management, activities integration, docs/reporting

Sr. Project Manager

Confidential, San Jose, CA

Responsibilities:

• Managed Design and Transition phases of organizational restructuring project
• Process type/scope: traditional PMBOK waterfall (initiate, plan, execute, monitor/control, closure)
• Researched/documented current org structure of the Information Security and Risk Management group (~40 personnel effected)
• Conducted/documented extensive interviews of management and all direct technical personnel reports
• Mapped roles, responsibilities, in-progress operations, and project-based initiatives to future-state org structure design, including ID of headcount and skill set gaps to arise from transition
• Prepared transition of roles, responsibilities, management ownership, reporting relationships, and onboarding of new personnel for skillset gaps in future-state org structure

Program Manager / Agile Development Coach (Consultant)

Confidential

Responsibilities:

• Org structure: Strong matrix. Managed: applications dev program, 3 projects, telephony focus.
• Process scope: full SDLC (initial proposal thru design, development, testing, deployment, and support)
• Project budgets: $2MM - $5MM. Project teams: 15-20 personnel. Time frames: 3 mos. - 2+ yrs.
• Project teams: PM, BA’s, SA’s, Dev/Arch Team, Test Team, Lab Tech, DB Services, Ops Support
• Coached and mentored multiple technology and business project teams on Agile project design and collaboration
• Executed project management plans, including SOW / scope / budget approval, WBS, personnel assignments, time frames, ongoing team meetings, project tracking, management reporting
• Performed resource mgt, risk register planning/updates/resolution, budget vs. actual via Clarity
• Managed processes re: design closure, development (version control: PVCS), testing and defect resolution (HP Quality Center), UAT, deployment,, beta test, and production roll-out

IT Project Manager

Confidential, New York, NY

Responsibilities:

• Managed small ($50K) hardware deployment projects (communications network infrastructure): budget estimation and approvals, project plans, design meetings, installation, configuration, testing,, live cutover, and support. Project teams: 8-10 personnel.
• Managed small-budget ($50K - $200K) iterative application support projects and vendor relationships (workforce management app: defects resolution; upgrades to system and handheld field units). 400+ end-users. Team: 8-10.
• Collaborated with third-party vendor on business analysis, process/functional design, requirements documentation, and development of Scorecard application for monitoring/evaluation of TWC sales and support, technical operations, and call centers. 2500+ end-users.
• Managed pilot preparations with third-party vendor (Arris/C-COR) for design, configuration, testing, limited roll-out, and eventual corporate-wide deployment of new workforce management application
• Generated RFP, coordinated identification of prospective vendors, and hosted presentations for model replacement of handheld field unit for installation and repair technicians region-wide. 400+ end-users.
• Mentored junior project coordinator and business analyst on app dev and sys imp management processes

Confidential, New York, NY

Responsibilities:

• Org structure: Balanced matrix. Org type: Music performance rights, royalties, and licensing.
• Provided guidance to multiple technology and business project teams on Agile project design and collaboration
• Created, linked, and managed a program of ten Microsoft Project plans, 3000+ task lines each, for a large-scale development initiative (ground-up design and engineering of new performing rights and royalties MIS)
• Total budget: $20MM+. Resources coordination: 100+ personnel (PM’s, BA’s, SA’s, Dev/Arch Team, Data Reengineering Programmers, QA Team, Trainers)
• Process scope: SDLC from BRD thru design, development, testing,, deployment, and support
• Employed schedule variance analysis, dynamic (real-time) inter-project milestones, resource leveling/management via implementation of shared master resource pool, and Gantt chart what-if analyses for project visibility and projections (MS Project)
• Taught weekly group individual classes; mentored staff on project management fundamentals and MS Project application throughout the I.T. department, to executives, project managers, developers, and junior coordinators

PMO Manager / Project Directo r

Confidential, New York, NY

Responsibilities:

• Org structure: Projectized. Org type: VAR (Value Added Reseller) of ERP and back-office accounting systems (Microsoft Business Solutions). Global client base, diverse industries.
• Projects: System implementations. Process scope: design, installation, configuration, pilot, data conversion/import, reports design, system customization (software dev),, cutover, and support.
• Project budgets: $25K - $1MM+. Project teams: 4-6 personnel. Project time frames: 2 mos. - 2+ yrs.
• Project teams: PM, CPA/Implementation Specialists, Hardware/Systems Technicians, Developers
• Created/enforced org standards for project execution and management, from initiation processes through closure
• Initiated and formalized all engagement planning
• Managed lifecycles of multiple concurrent system implementations and support projects
• Established, documented, and enforced project timelines
• Policed project budgets via accounting system data; examined and managed variances
• Documented, tracked, and resolved implementation changes/conflicts
• Verified engagement goals fulfillment and client satisfaction