Business Analyst Resume Profile

SUMMARY

Proven ability to establish collaboration between individuals with diverse technical and management skills when introducing new business processes to organizations.

EXPERIENCE

Confidential

Sr. Business Analyst

Hired by CIO of state health department to oversee an agency wide, highly visible project to improve Document Management practices and reduce IT expenses.
Met with current users to understand current practices and needs.
Developed a plan to migrate document center to VITA SharePoint 2013 offering.
Identified sizing, licensing requirements, and associated costs.
Successfully migrated users to new system with no loss of documents or metadata.

Confidential

Sr. Business Analyst

Hired to improve broken reporting methods and to justify labor category expenses to customer.
Developed program processes for all weekly, monthly, quarterly and YTD reporting for DHS contract to deliver and manage all IT solutions.
Tracked an extensive array of IT service agreements and projects including: standup of Blackberry Enterprise Server BES , CISCO VoIP implementation Call Manager, MeetingPlace, Quality-of-Service, IP softphones, and Unity , CLARiioN backups virtual LUNs , VM-Ware consolidation migration to cloud , Altiris desktop and server maintenance, Blue Coat appliances secure web access , Credant firewalls PIX ASA changes, and other smaller efforts.
Gathered and documented business requirements for a program level reporting system for a team of 65 engineers working 26 concurrent projects.
Collaborated with in-house SharePoint gurus and wrote a spec for a new SharePoint web portal for Engineering and Operations teams to address contract reporting need.
To assure success, acquired management buy-in and identified management roles for new reporting process.
Brought up SharePoint reporting site and instructed engineers, key Operations resources, project managers, and upper management on the new reporting process.
Established compliance process with escalation procedures triggered by tardiness of status submissions. The new process improved customer visibility into work accomplishments, justified resource allocation, quelled ad-hoc tasking of resources, and reduced the number of scope changes. As a result, contract confidence was recovered.
Tracked all project resources and integrated project plans with Microsoft Project Server.
Also developed requirements for a Document Management System DMS . Worked with developers and did analysis for a new SharePoint library for technical work products. Led the DMS implementation and oversaw the development of User Guides for the new system.

Confidential

Sr. Systems Analyst

Recommended to executive sponsor and hired under subcontracting agreement to represent USPS interests with vendor delivery of Automated Postal Center kiosks.
Met with internal stakeholders and captured business requirements for automated postal vending kiosk. Drafted SOW for RFP which included use-cases and mock-up user screens.
For proposal evaluations, established technical metrics which included the following: time to process a bankcard transaction, cash security methods, encryption methodology, and customer menu screen counts.
Supervised concurrent implementations of two systems and represented USPS stakeholders. Established weekly meetings to review vendors' progress. Relaxed some requirements where possible and enforced critical item requirements where needed and identified in the SOW.
Worked internally to mediate inter-department conflicts. Clarified roles and nurtured the organization through legacy policy issues with bankcard record-keeping.
Acquired third-party bankcard certification VeriFone for postal kiosks in 30 days, a record.
Tracked earned value and schedule variances to manage costs and justify or deny engineering changes.

Confidential

Director of Operations

Directed NOC activities and network upgrades performed by vendors and subcontractors including Sprint, MCI, Hewlett Packard and Cisco Systems.
Instantiated NOC escalation procedures which eliminated blind-siding the government client with user discovered network outages.
Fielded new HP OpenView network management upgrades and extended SNMP coverage to 96 from 74 . Restored network user confidence with fully tested, on-schedule releases.

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