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Business System/technical Analyst Resume

Phx, AZ


  • About 7 years of consistent experience in teh field of Business Analysis wif extensive experience in Airlines/ ecommerce/Web Services/ UI/UX design/ shipping/ logistics platforms.
  • Expertise in Analyzing Business Requirements and developing Test Plan, Test Cases, and Test Scripts.
  • Expertise in planning and executing manual Testing and automated testing.
  • Experience wif testing software applications including Client/Server, Stand - alone and Web based applications at different phase of teh Software Development Lifecycle (SDLC) wif Implementation.
  • Excellent understanding of ecommerce, Point of Sale (PoS) that includes Card Readers, SIM (System Inventory Management) and Retail Outlet Transactions.
  • Profound knowledge of web services/ APIs testing using Service Oriented Architecture tools SOAP UI.
  • Working wif Implementation Partners Such as HP, DXC, Syniverse, Convergis and Aapris.
  • Expertise in performing automated testing using QTP, WinRunner, Load Runner, and Quality Center.
  • Expertise in Black Box Testing, Back End Testing, Functional Testing, Regression Testing, Integration Testing and User Acceptance Testing (UAT).
  • Experience in Load Testing, Stress Testing and Performance testing for ensuring performance.
  • Expertise in creating and maintaining teh Requirements Traceability matrix (RTM) and maintaining teh Test Matrix.
  • Extensively used SQL queries for performing Back End Testing.
  • Extensive experience in Bug Tracking, Bug Reporting and Defect Tracking using Quality Center.
  • Strong skills in using Oracle, MS Access and SQL Server databases for back end testing using SQL queries.
  • Basic Understanding and knowledge of Python, Java and html, .Net, Tibco


Project Methodologies: Waterfall, Agile Scrum, RAD, RUP

Business Modeling Tools: Rational Rose, MS Visio, Clear Case

Requirement Management Tools: Rational Requisite Pro

Defect Tracking/ Testing Tools: Rational Clear Quest, Quality Center, JIRA, SOAPUI

RDBMS: Oracle, SQL Server, IBM DB

Business Applications: MS Access, Excel, Word, OutlookEDUCATION


Confidential, PHX, AZ

Business System/Technical Analyst


  • Work closely wif Business Partners, User Experience (UX) Designers, Project Architects, Security Analysts, Service Providers and Technical Delivery Managers to gather and document teh system and UI requirements.
  • Assisted to develop teh Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge. Tested various sprints using Agile methodology
  • Used MS Project to document teh project progress and manage teh project resources
  • Analyzed business requirements and segregated them into Use Cases. Created Use case diagrams using MS Visio according to UML methodology
  • Working wif team on Design background and experience working wif UI/UX/creative teams
  • Coordinate wif MD's of different applications on daily basis to notify them on teh risk involved into their application settings
  • Gather, Analyze and document requirements from different user groups and communicate those wif teh developers, QA and PM
  • Successfully conducted JAD Sessions wif SME's and Business Users to gather requirements.
  • Accurately identified teh various groups and created pivot tables for further classification and thus, created a better understanding of teh groups.
  • Interacted wif various department heads and senior management to conduct interviews and requirement gathering workshops
  • Solved business problems wif proposed multiple solutions and pros and cons of each solution
  • Interacted wif application developers and communicated user needs and requirements.
  • Created Screen mock up to illustrate new requirements and alignment around project scope using MS Visio.
  • Defined testing objectives and verify requirements are testable
  • Responsible for managing teh documented System Requirements and Requirements Traceability Matrix using MS Excel
  • Responsible for creating teh System Requirements Specification (SRS) document, detailing teh functional and non-functional system requirements and Web Services necessary to interface wif each service provider.
  • Created Use Case Diagrams, Activity Diagrams, and Sequence Diagrams in MS Visio.
  • Work closely wif Test Analysts/Managers to ensure their understanding of teh requirements, review test cases to ensure completeness and provide consultation during test execution.
  • Working wif Implementation Partners Such as HP, DXC, Syniverse, Convergis and Aapris.

Environment: Microsoft SharePoint, .Net, MS Visio, MS Office, MS Exchange, Clarity, Microsoft Project, SQL, UML, Rally/ Agile.

Confidential, New York, NY

Business Analyst


  • Responsible for teh creation and maintenance of Intercompany/customer orders and invoices in various systems.
  • Developed and managed teh formal Agile Methodology which includes Configuration Management, Requirements Management, Agile Manifesto, Lean Development
  • Followed teh Agile methodology for teh entire SDLC wif daily scrum and through Sprints.
  • Experienced wif SDLC Successful completion of teh Implementation Phase comprises of System deployment & Training on teh system etc
  • Responsible for creating Business Requirement Document (BRD), Functional Specifications Document (FRD) and involved extensively in use case analysis using teh UML/Wireframe tool MS-Visio.
  • Validated order configurations for manufacturability per customer's product rule sets.
  • Defined teh scope, financial Projections and Cost Benefit Analysis; Progressed from problem statement to well documented Design.
  • Worked for collection and documentation ofbusinessand technical requirements gathering for teh development of MDM, Data Warehousing and Reporting implementation roadmaps.
  • Facilitated JAD sessions wif teh SMEs for gathering requirements.
  • Worked wif senior business analysts and client leads to gather, analyze and prioritize requirements.
  • Performed User Acceptance testing, preparedtest results and reports
  • Followed teh UML based methods using Rational Rose to create Business flow diagrams, Use Case diagrams, Activity diagrams, State diagrams, Sequence and Collaboration Diagrams.
  • Designed and Developed all Use Cases and UML Models Using Rational Rose.
  • Used HP Quality Center and JIRA as a defect tracking tool.
  • Opened and tracked defects in JIRA and assigned to developers.
  • Involved in Component Testing, Functional Testing, Integration Testing and Regression Testing.
  • Involved in writing, and updating test scripts in HP Quality Center when required in teh project.

Environment: Quality Center, Manual Testing, LINUX, SOAPUI, Windows 2000, Oracle, HTML and IIS, JAVA, MS SQL.

Confidential, Parsippany, NJ

Business System Analyst


  • Interacted wif teh SMEs (Subject Matter Experts) and stakeholders to get a better understanding of client business processes and gather business requirements.
  • Analyze teh product backlogs and sprints backlogs using agile methodology.
  • Conducted JAD Sessions to develop an architectural solution that teh application meets teh business requirements, resolve open issues, and change requests.
  • Performed Developed cases and scripts using HP Quality Center, JIRA and Quick Test Pro (QTP) for automated Functionality and Regression Testing.
  • Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements Reverse logistics, allowing sufficient time frame to ensure accuracy and consider deadlines.
  • Performed extensive Black Box Testing and White Box Testing and API Testing.
  • Tested Web Services using web services client generated using SOAP UI
  • Wrote test cases and reported bugs in Quality Center
  • Involved in teh development of teh test plans and wrote test cases
  • Focused on Exceed suite of products and was involved in tracking of data warehouse inventory in multiple locations.
  • Good understanding and knowledge of for all operations related to teh reuse of products and material in teh process of moving goods from their typical final destination for teh purpose of capturing value, or proper disposal.
  • Attended meeting wif client and quality analysts and other stakeholder on weekly basis.
  • Completed shipping tracking metrics through Track IT and ServiceNow.
  • Performed Functional, Positive, Negative, Integration, Back End, Black box, User Acceptance, End-to-End Testing.
  • Provided weekly status report to test manager.
  • Used Quality Center for creating test cases, requirements management and for defect tracking.
  • Worked Extensively in Agile Methodology, participated in creating test cases as per teh priorities in releases and assigning them to appropriate team members
  • Maintained and tested reports wif MicroStrategy and other programs.
  • Participated in System testing, User Acceptance Testing (UAT) and used Test Director for defects tracking and reporting.

Environment: QTP, Quality Center, Toad, J2EE, VB script, Oracle, SOAP UI, Windows 2000, UNIX

Confidential, Wayne, NJ

Business Analyst


  • Wrote comprehensive test plans and test scenarios for user acceptance, regression, functional, and stress testing.
  • Support design analysis based on usability and functional requirement.
  • Perform regression testing using QTP to ensure that teh bugs are fixed.
  • Build API tests in SOAP UI wif Groovy Scripting.
  • Validated Test case data in XML data files
  • Databaseexperienced in SQL Server or others.
  • Involved in requirement gathering of teh Data Warehouse, ETL testing effort, analyzing business requirements, Data Model Design, Data flow from various Sources to Target.
  • Expert in Unit, System and Integration Testing and Performed Data Validation for all teh ETL’s and reports generated from Optimized SQL queries and interacted wif development team to resolve anomalies in teh database development.
  • Maintained and tested reports wif MicroStrategy and other programs.
  • Opened and tracked defects in JIRA and assigned to developers.
  • Executed SQL statements to check if teh data integrity has been maintained.
  • Integrated tools wif ServiceNow applications utilizing mid server and email technologies.
  • Conducted manual User Acceptance Testing and (UAT) and Usability testing.
  • Maintained test matrix and bug database and generated weekly reports.
  • Actively participated in enhancement meetings focused on strategizing teh testing effort of subsequent projects.
  • AssistedecommerceOperations leadership wif teh analysis of shipping profitability and development of plans to optimize shipping margin.
  • Worked on teh development and changes to teh look and feel of teh web application and performed user acceptance testing (UAT) for errors and System Testing.

Environment: Microsoft Visio, Agile Scrum, MS Office, SOAPUI, MS Project, Microsoft Access, SQL Server 2008, Microsoft Office, SharePoint, Quality Center.

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