SUMMARY

• 6 years of overall experience as Business System Analyst, with extensive experience in variety of Salesforce projects involving Service, Financial Service, and Sales Cloud. Domain experience in Financial, Pharmaceutical, Consumer, and Petroleum industries.
• Voya Financial - Consultant Senior Salesforce Business System Analyst
• Support Salesforce implementation based on business needs.
• Served as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
• Hands-on experience in Salesforce.com integration and administrative skills.
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Worked directly with and serve as the liaison between business units, technology teams and support teams.
• Assisted in quality assurance and defining testing strategy and risks. Provide significant contributions in the testing and debugging of new software or enhancements to existing software.
• Build and maintain Salesforce reports and dashboards.
• Hands-on experience Salesforce configuration and technical/functional capabilities, including creating custom objects, fields, validation rules, page layouts, record types, profiles, workflow rules, flows, and approval processes.
• Worked on change management processes for documenting, communicating, and testing code releases from Sandboxes to Production environments.
• Manage and configure Salesforce integrations, including custom integrations
• Manage and configure Salesforce Sales & Service Cloud
• Proficient in Lightning Platform and capabilities
• Maintains updated system documentation and Salesforce policies/procedures
• Work effectively individually and with team members to achieve customer satisfaction and success.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Assist in the enforcement of project deadlines and schedules.
• Delivered informative, well-organized presentations.

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst

Responsibilities:

• Worked closely with business and project team to analyze business needs and opportunities that can be solutions by software and technical deliverables.
• Involved in different requirement gathering meeting with business to develop requirements for the project via JAD, Brainstorming, Focus Group, Interviews, and Prototyping.
• Reviewing the backlog items and user stories with the whole team.
• Develop and maintain business requirements, functional documentation, use cases, user stories, and other system modifications documents including end-user training materials.
• Prepared Traceability matrix report to ensure all requirements are adhered.
• Performed Gap, and SWOT analysis.
• Review test results with QA, UAT, and Development team members to ensure test validation and requirement traceability.

Confidential

Business System Analyst

Responsibilities:

• Analyzed and documented high level and detailed business requirement and translate in use case diagram
• Defined and documented high level business detail business requirements to meet stakeholders expectation
• Participated in facilitation of business process review and IT walkthroughs based on business requirements
• Translated technical applications specification into functional and nonfunctional business requirements
• Review test results with QA, UAT, and Development team members to ensure test validation and requirement traceability.
• Customized page layouts for Campaigns, Leads, Opportunity, Contacts, Cases and Accounts depending upon user roles, and groups assigning Security/Sharing Rules, Permission Sets, and Field Level Security.
• Develop and Manage Salesforce custom objects, custom tabs, custom fields, picklists, page layouts, profiles, roles, permissions sets, workflows, validation rules, approval process, and reports.
• Worked on standard salesforce.com objects like Accounts, Contacts, Cases, Leads, Campaigns, and Opportunities.
• Executed SQL queries to test back end data validation of DB2 database tables based on business requirement

TECHNICAL SKILLS

Packages and Tools: Salesforce platform, Version One, Microsoft SQL Server, Microsoft Office Suite, Bare tail, Attention, Remedy

Methodologies: Waterfall, Agile, V-Model, RAD

Programming: SQL/PLSQL, Unix AIX Basics, VMware Basics

Applications: MS Visio, MS Office, MS Project