SUMMARY:

• Over 8+ years of experience as Business Systems Analyst in the Telecommunications Industry, financial services and Casualty and Property with knowledge of Business Case Development, Development of IT Enabled Business Solutions and Business Analysis
• Strong knowledge of Software Development Life Cycle (SDLC), waterfall, Agile/Scrum and Rational Unified Process (RUP)
• Extensive experience in gathering Business and Functional Requirements, Business Scope & Vision Document, developing Business Requirement Document (BRD), Functional Requirement Document (FRD), and communication plan, Use Cases, conducting Gap Analysis and Risk Analysis
• Experienced in creating Sequence Diagrams, Collaboration diagrams, Activity Diagrams using rational tools and Microsoft Visio
• Knowledge in Software Development Life Cycle (SDLC) including Feasibility Study/Gathering Requirements, Analysis, Design, Development, User Acceptance Testing (UAT)
• Experience creating Traceability matrix to better manage the requirements from planning to deployment phase
• Act as liaison at the organization
• Create communications, staffing and stakeholders management strategy
• Experience in maintaining and creating Change Requests forms
• Elaborate Test Cases and Test Scenarios
• Expert - level experience in writing SQL queries for data retrieval and management
• Hand on experience on Relational Database Management System (RDBMS)
• Conducted JAD sessions for requirement gathering purposes
• Experience using MS Project for project tracking, reporting and resource allocation
• Use of Teradata for reporting

TECHNICAL SKILLS:

Microsoft Technologies: MS Visio, Excel, Word, Outlook, PowerPoint, SharePoint Requirements Management

Tools: Rational Rose, ClearCase, ClearQuest

Operating System: Unix, Windows 2000/XP/Vista

Business Skills: Business Process Analysis & Design, Process Improvement and Implementation Assessment, Requirement Gathering, Use Case Modelling, JAD Sessions, Gap Analysis, Impact Analysis, supply change management, inventory management, Risk and Issue Analysis, Business Operations, Customer Relations

Languages: SQL, JAVA

Databases: SAP, SQL, MySQL

Methodologies: Rational Unified Process (RUP), Agile, Waterfall, Joint Application Development(JAD)

PROFESSIONAL EXPERIENCE

Confidential

SR. Business Analyst

Responsibilities:

• Acted as liaison between Business owners and employees to ensure 100% customer satisfaction during and after project implementation
• Worked with Retail Store Managers to gather requirements and determine impact on the current workflow
• Analyzed additional cost of business for employee time and commissions to make the instore transaction possible by working directly with the Finance organization
• Documented Standard Operating Procedures (SOPs) of current process
• Acted as a liaison between Business and Retail team, evaluated the existing processes and performed GAP analysis to identify gaps in the system and processes
• Effectively facilitate JAD sessions and/or requirement workshops among SMEs /Stakeholders
• Managed cross- functional project teams from prototype to mass production (Retail, IT, Business employees, QA, Inventory, Training)
• Gathered Functional Requirements Documents using Work Flow Diagrams and Sequence Diagrams to make the Business Requirements comprehensible to the Development Team in a visual form
• Used HP Mercury Quality Center to report any bugs found and communicate to the developers and product support team
• Analysis of reference data which is shared by downstream applications and validating the consistency for each and every Product which is implemented
• Responsible for managing schedules, tasks, risks and resources by utilizing SharePoint, and project server management tools
• Proven skill and effectiveness in requirements gathering, definition and refinement with successful sign off this would include running "grooming sessions" to deliver refined requirements
• Actively participated in Change Board Meeting for any changes in the business requirements
• Updated BRD based on Change Request and manage Change Request Document using Microsoft Office
• Customer satisfaction of 4.8 out of a possible 5.0 after deployment
• Developed business cases for projects, identify stake holders and defined scope of the project
• Work with Training developers to create user guides for new end users and re-training plan for current users
• Directed and monitored organization staffing, including employee selection, training, performance assessment, workload planning, recognition, salary actions and disciplinary actions

Confidential

Business customers

Responsibilities:

• Worked closely with the scrum master and Business to develop, coordinate and define Scope of the project
• Applied good judgement in balancing and advocating for the use of Agile delivery concepts and Business analysis tools and techniques
• Managed monthly corporate credit card program reconciliations between bank statements and accounting and travel systems (Concur, SAP)
• Compiled statistical data for monthly and quarterly reporting and maintained statistical dashboards and reports
• Lead market calls and WBG (Wireless Business Group) call with supply chain and device marketing in order to maintain open communication with teams while discussing business changes
• Highly proficient in using Agile scrum methodologies, performed roles of Scrum master following sprint/daily scrum sessions
• Participated in sprint planning, testing, retrospectives and sprint review
• Created Product Backlog, Sprint Backlog and managed User stories along with Product Owner
• Prepared cost - benefit analysis to support system and process changes
• Guide the development teams to break down large and complex user stories into simplified versions for execution
• Analyzed the Iteration Burn Down charts and reviewed defects before the release of a working product
• Involved in Test Planning, Test Preparation, Test Execution and Issue Resolution and Report Generation to assure that all aspects of Business are in compliance with the Business Requirements
• Extensive experience in creating screen mockups and Wireframes to make the developers easily understand the needs and requirements of the Business
• Expert in preparing and documenting the User Acceptance Test (UAT) plan and obtaining the necessary signoffs from the concerned Business units
• Proven record of Team management and leadership skills. Excellent presentation skills in regard to communicating with both business and technical teams
• Responsible for managing schedules, tasks, risks and resources by utilizing SharePoint, and project server management tools
• Developed ETL procedures
• Strengthened risk mitigation techniques and improved process
• Developed Matrix Model to track documents needed during project development and data organization
• Maintained system protocols by writing and updating procedures
• Implemented inventory controls reducing inventory losses by 150% within 3 months
• Prepared technical reports by collecting, analyzing, and summarizing information and trends in Teradata and excel

Confidential

Responsibilities:

• Gathered User and Business level Requirements from regional and national operational, sales, technical, financial and supply chain teams by setting workshops, group interview as well as performed process analysis
• Developed business cases for projects, identifying stakeholders and defining scope, opportunities, benefits and risks
• Modeled data requirements for data warehouse to support databases nationwide
• Coached and supervised data modelers
• Work with large data sets from disparate sources to understand relations and to develop use cases
• Developed solutions to defined business problems by analyzing and organizing large datasets
• Interacted with Subject Matter Experts and stakeholders to determine expected business process flow and define System Requirements by adhering end to end project delivery
• Created Project Plans to handle the various projects and their work streams as well as resource allocation
• Defined project requirements by identifying project milestones, phases, and elements
• Monitored project progress by tracking activity, resolving problems, risk management, publishing progress reports and recommending actions
• Analyze Business Requirement Document and convert it into Functional Requirement Document
• Provide accurate reporting to channel planning, forecasting and reporting team with B2B inventory request on recurring basis
• Showcased time management and assignment prioritization by delivering quality work while working on multiple initiatives simultaneously
• Maintain SLA times on responses for inquiries, funnel requests, as well as any ad-hoc e-mails with inquiries
• Helped developing PL/SQL packages, conducted Unit testing and coordinated deployment in production
• Provided SQL scripts for load strategies, backup and recovery procedures (ETL)
• Wrote SQL scripts to deal with weekly data extracts to a data repository
• Provided comprehensive support to all end users and stakeholders through training and documentation

Environment: MS Visio, MS Project, MS Outlook, MySQL, Windows XP, BrightWorks, Microsoft SharePoint, Quality center, UML, Excel, Power Point, SAP, Verizon Inventory Management and Analysis system (VIIA), HP Mercury Quality Center 11.0, Teradata

Confidential

Business Analyst

Responsibilities

• Documented Business requirement documents, functional requirements documents based on User Requirement Specification and created non-functional requirement documents
• Prepared Use Case, Briefs & Specifications for all of the functional requirements
• Designed Use case diagrams, Design Models, Activity diagrams and sequence diagrams to analyze the system using UML
• Documented functional requirements to differentiate the client for Commercial Property, residential property and or insurance and guide them to the appropriate web portal to provide the best experience
• Updated requirements and initiated workers compensations plans for all small and medium size business customers after federal requirements changes under the insurance act 2012
• Designed screens and visual charts during web system development
• Held regular meetings with business user groups, developers, database developers, quality testers during the entire project to keep track of project and explain future data modules
• Validated technical designs created by IT developers against functional specifications
• Worked with QA team to design the test plan and test cases to be implemented
• Facilitated UAT and test strategies with developers and testers and assisted with manual front-end testing to check all the functionalities incorporated with the different modules
• Trained Users on the new applications, using PowerPoint

Environment: RUP, MS Word, MS Excel, MS outlook, HTML, CSS, MS PowerPoint, MS Project, MS Visio, Rational Rose, SQL Server, Quality Center 10.0