SUMMARY:

• Over 8 years of experience in Business Analysis, Business Process Modeling, System Analysis, Requirements management using SDLC methodology, UML Modeling, Prototype design, project team management in healthcare, Software and Product Security domain.
• Experience in understanding and supporting both Business and Technical teams of Software Development Life Cycle (SDLC). Using different Methodologies like Iterative, waterfall, agile - scrum and Rational Unified Process (RUP).
• Creative and Enthusiastic Self-Starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships in internal, external, independent, and team environments, Rational rose.
• Created User Training Manual for communication purposes across the cross functional business teams and presented it to the steering committee of Product/Business Owners.
• Emphasis on requirements gathering from business stakeholders by using methods like Elicitation, conducting Interviews with users as well as Subject Matter Experts (SMEs) by asking detailed functionality aspect of business process, Requirement workshops, organizing Joint Application Development (JAD) sessions and carefully updating the information to create a Business Requirements Document (BRD).
• Knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules
• Develop customized SQL reports and quarries for management decision making and operational management.
• Extensive experience in gathering business and functional requirements, feasibility studies, risk analysis, Gap analysis, creating narrative Use Cases and UML diagrams- Class diagrams, Use Case diagrams, Activity diagrams, Data flow diagrams using UML Tools like MS Visio .
• Expertise in the areas of writing Scope documents, Request for Proposal (RFP), BRD, Functional Requirements Document (FRD), incorporating use cases in creating System Requirements.
• Experience in Object Oriented Design Technologies and maintain traceability of Requirements using Requirements Traceability Matrix (RTM).
• Working with QA and testing teams in close coordination in developing Test Plans, building Test Conditions and Test cases, creating test data, analyzing bugs, Interacting with development team to fix the errors; Facilitated User Acceptance Testing (UAT) with client representatives.
• Good working knowledge of Microsoft Office Suite including - Word, PowerPoint, Excel, Access, and MS Visio.
• Experienced of Data Warehouse Environment including Data Analysis, Data Modelling, Data Mapping, and Data Integration; Designed and Implemented Ad-hoc SQL queries to extract data from different databases for timely reporting, Data Analysis and Validation.

TECHNICAL SKILLS

Business/Modelling Tools: MS Project, MS Visio, MS Excel, MS Word, MS PowerPoint, MS Outlook, Rational Rose

Databases: SQL Server, MS Access, Oracle, Sybase

SDLC Methodologies: Agile Scrum, Waterfall, Rational Unified Process (RUP), Business Process Modelling Notation (BPMN), Iterative

Operating Systems: Windows 95/98/2k/NT/XP/Vista/Window 7

PROFESSIONAL EXPERIENCE

Confidential, CA

Senior Business Analyst

Responsibilities:

• Interacting with the stakeholders to get a better understanding of client business processes and gather requirements.
• Involved in Requirement Scoping, RFP documenting and analyzing high priority requirement for implementation; Created BRD, functional Requirement documentation and use case documents.
• Interaction with the business users in understanding the current application and process
• Used rational Requisitepro to manage the requirement and keep the Traceability Matrix.
• Prepared logical data model in the form of Business Context diagram to include various entities and attributes in order to facilitate the design of Data model in the form of ER Diagrams.
• Conducted Joint Application Development (JAD) and Rapid Application Development (RAD) sessions for communicating and managing expectations.
• Involved in gap and feasibility analysis for the design and architecture of the new application.
• Managed the change request and analyzed the impact of the change request on the application in regards to Project Plan, Scope, and Schedule.
• Studied the current process and formalized the future state by going through scope documents and performed GAP analysis.
• Trained the users for new process and applications.
• Mitigated system backlogs and catered to in-house user needs by developing software in an open source Linux environment.
• Allowed users to easily track and manage fleet vehicles anywhere and anytime by working with the technical team to develop the web-based fleet management system, Xfleet. New system integrated GPS positioning, 3G/4G communication and GIS.
• Collaborated with system integrators to provide complete security equipment and integration packages.

Environment: MS Access, MS Excel, MS Visio, MS Project, MS Outlook, Go To meeting, Rational requisitePro, HTML, and MySql.

Confidential, Rancho Cucamonga, CA

Business Analyst/Project Manager

Responsibilities:

• Act as a liaison between the business users and the technical team; communicate with the stakeholders for the feasibility and scope of the project.
• Prepared RFP/RFI documents and vendor evaluation by interviewing and simultaneous comparison of all vendors.
• Implementing HRIS or HRMS based on client's need.
• For flexibility and to communicate better with clients, stakeholders and team used different software's like Jira, Sarepoints and ServiceNow.
• Facilitated JAD sessions and gatheird requirements from business users and SMEs and documented minutes of the session.
• Gatheird requirements to create new templates for TCI MED by interviewing doctors, hospitals, administrators, and nurses.
• Prepared logical data model in the form of Business context diagram to include various entities and attributes in order to facilitate the design of Data model in the form of ER Diagrams (ERD).
• Assisted QA team in creating Test Cases and performed User Acceptance Testing documented in detail the defects using the Defect Tracking report.
• Interacted with the developers to report and track bugs.
• Conducted functional requirements reviewed the process with the designers, developers, and stakeholders.
• Involved in gap and feasibility analysis for the design and architecture of the new application.
• Involved in GUI Design sessions with Usability Team; Browser compatibility and navigation were tested correctly.
• Verified the final steps of application usability. Making sure all user requirements were catered to, as BRD.
• As a business analyst, effectively communicated the project goals, requirements and deliverables through clear, concise and comprehensive SWOT presentation to the key project stakeholders.
• Gatheird requirements for POS system, warehouse & distribution system, inventory management system, and demand planning & forecasting system; Created Project Charters, BRDs, FSDs, and Use-Cases.
• Constantly communicated with the offshore team through web conferencing; also responsible for documenting their efforts and progress.
• Conducted the requirement gathering sessions with the purpose of creating, defining the Business and Functional Requirement Document (BR/FR) using Requisitepro.
• Meetings were organized and facilitated with the project sponsor’s team and the technical team.

Environment: MS Project, Go to meeting, MS Access, MS Excel, MS Outlook, SQL, Rational requisitepro, Draw IO and HTML.

Confidential, Pasadena, CA

Business Analyst

Responsibilities:

• Performed Requirement Analysis by gathering both functional and non functional requirements based on interactions with the process owners & stake holders and document analysis, represented them in Requirements Traceability Matrix (RTM).
• Worked on creating, managing and sourcing financial reference data for structured data elements (e.g. Beneficiary, Letter of Credit) to Lines of Business, Legal Entity Controllers, finance and product systems and other applications across Confidential to enable interpretation of all transactions for the purposes of management, legal processing, reporting and compliance.
• Worked with SME’s in Finance, Investment, Commercial and Personal banking to collect the Business process requirements, documented them in Business Requirement Document (BRD) and performed Business Process Re-engineering.
• Interacted with department heads to finalize business requirements, functional requirements, and technical requirements and also created Business process model.
• Facilitated JRP sessions between technical and regulatory teams for meeting requirements as well as solving problems on a daily basis.
• Involved in creation and reviewing of Functional Specifications and created a Functional Requirement Document.
• Used Rational Requisite Pro to improve the communication of project goals, enhance collaborative development, reduce project risk and increase the quality of application before deployment.
• Established traceability matrix using Rational Requisite Pro to trace completeness of requirements in different SDLC stages.
• Designed and developed Project document templates based on SDLC methodology
• Assure dat all Artefacts' are in compliance with corporate SDLC Policies and guidelines.
• Created and maintained Narrative Use Cases (Business Use Cases, System Use Cases) and model Use Case Diagrams, Activity Diagrams, Data Flow Diagrams using MS Visio.
• Followed the adaptive RUP framework for the whole Project life cycle (PLC).
• Worked out solution structure dat will mirror the existing structure used for actual reporting. This means, dat their are no differences between the accounting structure used for actual reporting and the one used for plan determination.
• Developed customized SQL reports and queries for management decision-making and operational management.
• Fine tuned search engines and pulled data from different databases and migrated data back and forth using SQL.
• Involved with the QA team to conceptualize, determine and develop test approaches and methods for unit testing, integration and functional testing, load and usability testing according to the application complexity and test requirements.

Environment: Windows XP/2000, Oracle, PL/SQL, SQL Server, SQL queries, MS-Project, MS-Office Suite, MS Visio, Quick Test Pro (QTP)