SUMMARY

• Profile:Senior IT manager with 15+ years of experience in service operations and project management delivering business critical support initiatives for large multi - region global business units. In-depth experience in Financial Services and managing projects that include global service center management, infrastructure support and data center migrations.
• Experienced leader in building and supporting high-volume, high-transaction trading systems. Managed global program delivery in service management and data center migration initiatives. Core competencies include problem and incident management, SDLC, change management, configuration and release management. Expert level in Remedy, ServiceNow, Excel/Pivot, Visio, MS Project. ITIL v3 certified.

PROFESSIONAL EXPERIENCE

Project Manager

Confidential, Washington, DC

Responsibilities:

• Managed a portfolio of projects for Division of Information Technology (DIT) in support of CSRA Infrastructure Support Contract (ISC)
• Planning and implementation of Integrated Audio Visual systems for Corporate University training rooms for multiple locations
• Tracked, monitored and reported vendor performance and deliverables
• Network refresh of circuits that support Access Control and CCTV security applications for over 90 regional and field offices.
• Successful delivery of critical Knowledge Management assets in support of Enterprise Storage Operations
• Federal contract through CSRA/Elevate TS.

Infrastructure Project Manager

Confidential, New York, NY

Responsibilities:

• Senior consultant to US Capital Markets’ data center migration program responsible for teh migration of complex applications that support Equities division
• Delivered a structured migration strategy that includes application rationalization, migration sequencing and infrastructure build out
• Managed overall infrastructure readiness, application readiness, operational readiness and execution of all migration activities
• Command and control of scheduled wave migration weekends
• Contract through KForce.

VP, Service Operations Manager

Confidential

Responsibilities:

• Managed a 24x7 global service operations team in support of Investment Management, Fixed Income, Research, Investment Banking and Technology divisions for Americas, EMEA, India and Asia
• Improved service levels for Service Desks that managed an average of 28K cases per month for problem, incident and requests. Reduced 22 help desks to 3 distinct regional service centers operating 24x7x365.
• Multiple ITIL practices implemented including ITSM process improvement, corrective action plan, root cause analysis, predictive analysis, forecasting and change governance
• Directed end-to-end critical business application readiness for Lines of Business. Heavy client engagement managing day-to-day actions, issues, risks and tasks.
• Introduced daily stand-up tactical call with key stakeholders that include clients, engineering, Help Desk, Operations, Risk and Infrastructure teams.
• Managed external service providers. Validated SOW’s and SLAs.
• Spearheaded Business Continuity Planning (BCP) Focus Group for Investment Bank division

Director, Project Manager

Confidential, Weehawken, NJ

Responsibilities:

• Delivered various infrastructure programs in support for UBS Wealth Management division
• Portfolio included server virtualization, upgrades and decommissioning of regional network and storage devices.
• Virtualization and optimization of compute environment prior to migration
• Designed and implemented a centralized service delivery process in support of Wealth Management division
• Focused client engagement through application wave migration planning
• Accountable for migration budget of $2.5M. Program delivered on time and on budget.
• Reduced datacenter footprint by 40% through server virtualization.

AVP, Infrastructure Project Manager

Confidential

Responsibilities:

• Managed teh seamless relocation of teh Bank’s primary production datacenter from teh Northeast to a new location 900 miles away. Server inventory included over 1,200 devices.
• Planning for server consolidation through virtualization using VMWare. Effectively reduced production physical server count resulting in an environment that consisted of 60% virtual machines.
• Coordinated provisioning of circuits, network connectivity, SAN and NAS storage, data replication, power, cooling and datacenter space
• Infrastructure design for production, development, UAT/DCAT and disaster recovery environments
• Directed business units through business justification, technology council approval, capital allocation requests and infrastructure review
• Gather requirements for new server projects with respect to server configuration, storage, connectivity, disaster recovery, contingency and SLAs
• Manage strategic vendor relationships including service levels and performance metrics reporting
• Tracking and reporting of project budgets, expenditures and progress reporting
• Successful delivery of projects to budget, schedules and business requirements
• Recipient - 2006 Information Technology Sector Recognition Award (TPC Datacenter Buildout)