SUMMARY:

• An experienced Business Systems Analyst seeking a Business Analyst position in a reputable organization where diverse business analysis, project management and consulting skills can be best utilized and advanced.
• Very strong skills in Business Analysis and Project Management Methodologies based on BABOK and PMBOK Standards
• Very Good understanding of Software Development Life Cycle (SDLC) & Mainframe Technologies
• Excellent interpersonal and communication skills (oral and written), multi - tasking and highly motivated professional
• Experienced in developing project plan, business case, risk management & disaster recovery plan
• Hands on experience with teh knowledge of Customer service, Client Advisory, Sales, Loan Remedial, Enterprise Risk and Credit Guidelines to work within teh Industry best practices
• Knowledgeable in teh use of data mining software such as SQL as well as data entry software such as CRM, SharePoint etc.
• Good understanding of teh fundamentals behind teh AGILE Philosophy
• Experienced in teh use of Pivot tables, V-lookup etc. for data analyzing
• Ability to TEMPeffectively work with individuals at all levels of teh organization including senior management
• Fantastic team player, dynamic, innovative, easily adaptable, attentive to details, committed to taking ownership of tasks and duties, TEMPeffective under pressure and result oriented.
• Sound Understanding of Information Technology Infrastructure Library (ITIL) Standards
• Experienced in Business/Data Modeling, Unified Modeling Language (UML) used case diagram
• Ability to multitask and prioritize TEMPeffectively, poised and patient when dealing with fellow staff or clients
• Very strong analytical, problem-solving and research-oriented skills gained from professional and many years of industry related work experiences in functional areas such as client service delivery and information technology.
• Proven leadership, mentoring, coaching and skills
• Excellent & Proven track record of Client/Vendor Relationship Management with great customer service skills
• Ability to negotiate TEMPeffective resolution of conflicting business priorities with corporate business clients
• Sound business acumen to establish and maintain an TEMPeffective consulting relationship with vendors
• Gathered Requirements and Coordinated teh Development of Business Requirement Document for an internal banking application called Lead2Loan.
• Worked with my Project Director to develop Project Charter, Statement of Work (SOW), Project Management Plan, Risk Management Plan & Test Strategy for a core banking system upgrade project (BASIS Application)
• Developed Test Plans & Test Cases for teh Lead2Loan Project and Coordinated teh User Acceptance Testing
• Successfully Gathered and Documented requirements for a Problem and Incident Management Project based on Information Technology Infrastructure Library (ITIL) Standards
• Elicited/documented Requirements for Credit Administration System. Produced Process Maps, Mockup, Business Requirements, Functional & Non-Functional Specifications
• Trained and Mentored Business & System Analysts on Requirement Management Process using IBM Rational Tools
• Successfully trained and mentored members of staff on teh usage of a web-based business application
• Developed High Level Business Requirement, Detailed Business Requirement and Functional Systems Specifications used JAD sessions and developed Use -cases using UML for capturing data during teh requirement management process .
• Efficiently led a team of five consultants to plan and implement a new banking software system (Lead2Loan) across multi-functional Units/Platforms within Risk Management and teh bank.
• Installed and automated business processes on teh internal valuation method for Guaranty Trust Bank Plc

PROFESSIONAL EXPERIENCE:

Client Advisor

Confidential

Responsibilities:

• Maximizing market sales and client coverage and engagement whilst delivering exceptional client experience that ensures client needs are met
• Adhere to policy and procedures for negotiation of items, and cash to eliminate/reduce sundry, fraud losses and cash differences
• Display digital savviness and proficiency in halping clients with daily transactions across any platform they preferred
• Optimize client interaction through appointment bookings, retailing behaviors and service sessions
• Maintain a balance of business result, client profitability, and relationship building to close gaps identified through operational reviews and reporting
• Proactively provide clients with quality advice, problem resolution where possible and encouraging clients to interact with their channel of choice

Business Analyst

Confidential

Responsibilities:

• Conducted walk-through sessions with Subject Matter Experts and various Business Stakeholder to validate that all project and business requirements are captured, considered and properly assessed.
• Facilitated productive work sessions between developers, product owners and business analysts
• Coached and developed a distributed team of business executives and technical professionals regarding Agile roles, routines and responsibilities resulting in a more thorough understanding of Scrum/Kanban and a faster start up time to developing software
• Created Product Backlog, Sprint Backlog and managed User stories
• Led daily stand-up meetings using PowerPoint presentations
• Developed teh product backlog along with Product Owners
• Participated in sprint planning, daily scrums, testing, retrospectives and sprint reviews
• Gathered user-requirements and designed a system that reduced response time for credit and regulatory reporting processes by 50%
• Gathered Requirements from Business Stakeholders and developed teh Business Requirement Package, Functional Specifications, Supplementary Specification for teh Credit disbursement process.
• Developed Business Cases, Project Plans, Risk Management Plan, Business Process Workflow and Test Plans.
• Using MS Visio, documented Business Processes and Business Requirements in UML Models such as Activity Diagrams, Sequence Diagrams & Class Diagrams
• Developed Business Requirements and Specifications based on Company Project Management Framework (PMF), Company Process Management Standards and Best Practices
• Developed and executed User Acceptance Testing (UAT) test cases and plans for 4 sub-projects
• Gathered and documented communication requirements for teh e-Contracts project
• Coordinated user acceptance testing with daily conference calls to manage test results
• Updated various business processes based on changes implemented on teh project
• Conducted working sessions and meetings with major stakeholders - Subject Matter Experts, Project Managers, Senior Managers and IT Team to gather and understand various business requirements and needs.
• Facilitated workshops with teh business and systems teams to identify and complete business analysis and requirements
• Worked with teh Quality Assurance Team to clarify scope, perform various Testing and QA functions.
• Successfully gathered and documented requirements for an Incident & Problem Management Project based on Information Technology Infrastructure Library (ITIL) Standards
• Helped resolve critical control and operational weaknesses, identified problems, recommended improvements and worked in collaboration with risk, finance, technology, regulators, 3rd party vendors and other stakeholders to implement solutions

Business Analyst

Confidential

Responsibilities:

• Developed Use-cases for various Loan Repayment Products for teh Borrower Web Application Project
• Elicited requirements from Product Owner, Quality managers at various locations
• Participated in daily scrums, testing, retrospectives and sprint reviews
• Guided teh development teams to break down large and complex user stories into simplified versions for execution
• Tested user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories
• Worked closely with Product Owner and other Business Analysts within teh program to ensure integrity of teh end-to-end solution
• Assisted Product Owner with Backlog grooming, User Story development and prioritization
• Coordinated teh documentation of Business Requirements and Business Rules for Interest Relief (IR) package, Debt Reduction in Repayment (DRR) package and Revision of Terms (ROT) package
• Provided mentorship for other business analysts on documenting requirements in use-cases for projects
• Using MS Visio, developed Work Flow Diagrams, Swim lanes, Use-case diagrams, Process Flow Diagrams
• Coordinated testing activities with daily conference calls to manage test results, defects tracking & management and testing issues, using a web-based testing tool
• Developed Use-cases for Interest Relief, Debt Reduction in Repayment and Revision of Terms
• Worked with my project team to gather and document functional requirements and business rules for teh online applications for Interest Relief, Debt Reduction in Repayment and Revision of Terms packages
• Responsible for documenting detailed business requirements and reviewing/building business design documents, and conducting formal walkthroughs with other project team members
• Conducted walk-through sessions with stakeholders to validate requirements and obtained sign-offs on teh requirements
• Delivered regular progress reports and weekly status reports to teh Program Manager
• Monitoring project performance against teh project plan and implementing corrective actions where necessary
• Controlling and documenting all changes to teh project plan based on decisions during meetings
• Responsible for documenting detailed business requirements and reviewing/building business design documents, and conducting formal walkthroughs with other project team members
• Gathered Requirements from Business Stakeholders and developed teh Business Requirement Package, System Functional Specifications, Supplementary Specification (Non-Functional Requirements) for an internal project (Lead2Loan)
• Developed Business Cases, Project Plans, Risk Management Plan, Business Process Workflow and Test Plans
• Conducted Gap Analysis to determine to what extent a COTS (Commercial-Off-Teh-Shelf) solution has addressed teh Business Requirements of teh Retail Loans Program

Estate Surveyor

Confidential

Responsibilities:

• Acted as an estate agent on behalf of clients for teh sales or letting of their properties
• Managed properties and facilities under teh purview of teh organization on behalf of clients and ensured their satisfaction
• Surveyed Estates and land before Property Development
• Carried out feasibility and viability studies on properties and Locations prior to client purchase