IT Project Manager Resume Tempe, Arizona - Hire IT People

SUMMARY:

PMP certified, versed in waterfall, agile and iterative methods
Project and Program Management
Manage multiple interdependent projects
Collaborate wif internal and external customers
Work wif globally distributed teams
Plan and maintain project risk management, quality management, & communications
Initiate, plan, and execute complex cross - functional projects
Management of external consultants, onshore and offshore vendor relationships, RFP, SOW & contract agreement
Report and drive business decisions on project progress, issues, risks, opportunities and learnings
Compliance wif various regulations, including SOX/SOC, utility FERC-TFI & NERC-CIP, Payment Card Industry (PCI) security
Lean Six Sigma black belt
Process Improvement, Business Analysis, and testing/QA
Define and prioritize problems, identify and prioritize solutions, plan product / technology roadmaps & craft project proposals, business cases & charters
Elicit detailed business, functional & nonfunctional requirements
Data analytics, business intelligence and data warehouse projects
Project acceptance criteria, test plans, & test cases/scripts
Comprehensible technical writing on complex subjects
Familiarity wif cyber security, information security, and PCI data security principles and practices
Communicate to stakeholders on complex technical subjects
Facilitate meetings & workshops to brainstorm, convey status, track progress, elicit root causes & determine lessons learned

PROFESSIONAL EXPERIENCE:

Confidential, Pennsylvania

IT Project Manager

Responsibilities:

Migrated application databases onto virtual machine (VM) host servers, improving continuity and upgrading in the process
Improved utility’s predictive forecasting of power outages during major storms, permitting better pre-storm crew staging and swifter post-storm power restoration times
Established company’s first Enterprise Data Warehouse (EDW) and added several subsequent subject areas, and enabling a variety of predictive and prescriptive analytics that were not previously possible

Confidential

Systems Analyst

Responsibilities:

Managed many Business Intelligence (BI) projects, creating many dashboards and reports to enhance company performance in HR, Transmission, Distribution, Finance & Customer Service departments
Reduced BI department’s project rework (waste) and bugs (defects) by using Lean Six Sigma process improvement methods
Upgraded Outage Management System hardware and software
Automated manual processes by implementing Nintex workflows
Established high volume backup interactive voice response (IVR) system to receive peak call volumes from customers during major storms
Launched text / email / voice alerts to notify customers of estimated restoration times, high bills, and abnormal usage
Automated materials procurement for construction contractors, significantly decreasing the cost and eliminating waste on power distribution and transmission projects

Confidential, Pennsylvania

Online Producer / Product Manager

Responsibilities:

Set standards for Software Development Life Cycle (SDLC), project requests, requirements documentation, test planning
Reduced the time required to launch new sites from more than 3 months to 1 week
Managed and oversaw multiple concurrent projects in IT, Marketing, Merchandising, Warehouse and Customer Service departments
Established a single standardized platform for multi-channel e-commerce, and consolidated 12 sites (including dog.com, horse.com, bike.com, and garden.com) onto this platform from multiple separate environments
Automated back-office business processes for merchandising items, catalog production, content updates via Content Management System (CMS)

Confidential - Tempe, Arizona

Product Manager

Responsibilities:

Launched Sarbanes-Oxley (SOX), Payment Card Industry (PCI) compliant prepaid gift card program valued at $3 million, increasing annual revenues 300% and growing clients from 0 to nearly 300 participating merchants in 24 months
Developed product roadmap and documented business and functional requirements
Performed User Acceptance Testing (UAT) planning and execution
Streamlined processes and procedures resulting in improved operational effectiveness and cost savings
Served as liaison between clients, and cross-functional business, in-house developers, and service providers
Reported profit and loss (P&L) and other key performance indices (KPI) for my entire product portfolio

Confidential, Scottsdale, Arizona

Product Manager

Responsibilities:

Extended lifespan of mature CAD / imaging software, used by utilities, manufacturing, facility management, mapping, and GIS industries
Managed product improvement projects and performed detailed requirements analysis
Launched micro payment system PayByClick, intended for selling digital content online